Samsung India Complaints & Reviews

I have purchased this product in april 2017 on amazon.in
Mobile backup is very poor. Every time when i charged it fully the battery charging level has been decreasing to 70% within 20-30 minutes without any usage. I have tested so many times by using it and also by not using. Battery is very poor i am very much irritated and i want my money back or i need justice for my amount i have paid for the value i have paid. It is not worthy as i paid to it.

The following picture i have uploaded is the one 10 min after unplugging the mobile with full charging of 100% even without unlocking the screen to use.

His i am m. Vijayalaxmi from chennai
Purchased a tv on 13 th nov 17 under the guidance of the dealer to go for a 50 inches after me elaborating the distance from my sofa to the tv. But after installation found pictures to be too big. Spoke to the dealer to change me 43 inches and even to the customer care since i have kids of age 6 and 1 was worried about the tv picture size. The dealer misguided me to go for 50 inches for sake of his sale. But should the customer suffer for that. And a person named ganesh from chennai head office spoke to me in a harsh manner, stating do whatever u want is this the way u behave to a customer and that too being a lady i felt very bad for his attitude towards me. And the other problem in the tv was it showed videocon hdmi. But i use tatasky and there should be some responsible and mannered attitude for ur samsung persons to handle a customer. Buying ur product and for service or query the customers are being treated cheap.

Dear samsung team,

This is inform to you that i've used samsung galaxy j7 (Model code - sm-j700fzwdins & serial no. Rz8h10ehg2t) till 1.5 years also warranty extend for 2 years from calcutta (Divine solution). But still i've facing huge issued last 10 days now at present in delhi and i had visit maa communication in kotla mubarakpur (Delhi) service center regrading display flickering, slow responding also phone updated include format on 18th november at 6 pm. I've got token no.- 103 and your executive maybe mr. Aditya taken down my request but he and his engineer din't his doing work properly also did not understand my concern why i don't know??? Still i'm facing same issued.

Yesterday and day after before i had call service center number [protected] many times from [protected] rudely behavior all times (Mr. Ajay). When i had reached yesterday at 5 pm for delivery my phone till one hour i've waiting. No one can helpout my issued also did not take any responsibility to resolved this matter what the hell man???

! Such is the pathetic situation!

It's a totally miss managed service that vodafone is giving services also totally unsatisfied with the service. I should say these organizations are charging money in regular basis for not giving any facility, they are not cooperative. They charges for every damn thing and they are cheating the employees, organizations because they don"t think about customer and they are only worried about their quarterly profit

Where is the proof that my case has been escalated. I am really struggling hard to write up decent words in my email. Because i just see that you guys continuously don't give any damn to my request. And from the very beginning i am telling you that you guys are pathetic and ​​ highly unprofessional​ ​samsung service team​. I am trying to find my way to complain you in public forum​ nothing more else.​

What i am looking for against my complaint

1) i would like to file my extreme dissatisfaction with samsung service center.
2) what a beautiful solution!
Samsung management can u please tell me???

Kindly do needful immediately and as soon as possible and take action nothing more else also will be should give best services of valuable customer.

Regard’s
Sanjoy khatua

[protected]
[protected]

Dear
Sir/madam
Nivedan is prakar hai ki mere pas kuch dino pahle sameer nam se call aaya tha samsung ke name se or jisme ki mujhe bola gaya tha ki company ki marketing badane ke liye kuch phone kam price main diye ja rahe hai jisme ki aapka number bhi select hua hai or mujhe bola gaya tha ki 3500 rs main aapko sumsung j7 prime mobile diya jayega or wo parcel mujhe aaj recived hua jisme ki laxmi ji ki murti nikli hai sir aapse nivedan hai ki is company ke khilaf karyabahi ki jaye or wo rupees mujhe bapas diye jaye ya fir mujhe wo product diya jaye
My name is sachin jadhav i am from sholapur maharashtra my mobile no [protected]/[protected] plz call me [protected], [protected] company ke product se related image main attach kar raha hu sir aapse nivedan hai ki uske khilaf bahut jald karyabahi ki jaye or muje mere paise wapas dilaye aur jurmana 50000/- tak vasul karaye taki kisi aur ko vapas na fhasye
Company related details
Company name smart galaxy 10/10 village begampur pincode 110086 mobile number - [protected]

Dear company manager or employee mujhe aapke company ke dwara yek call aaya tha jisme mujhe jhoothe baaton me lobha kar ye bola gaya ki apko smart galaxy ki taraf se apke no ko 1 offer mila hai jisme samsung j7 prime gold set jiska keemat 14999 hai wo apko 3500 me diya jayega to maine unki baat ko maante huye order kar diya aur jab mujhe kal product mila to main khol kar dekha to usme khali dibbe ke saath laxmi ma ki laykit daal kar bhej diya gaya jisse mujhe bahot dukh hua itna bada dhokha se main 3500 rs nagad de kar product liya tha ye sonch ke ki mere ko samsung ka phone milega lekin itna bada dhokha mere saath hua hai ab main police me fir karne ja raha hun

First and worst experienced i faced on samsung printer support, i raised complaint for my printer scx 3401/xip multi-function printer on 28/10. There is no response and in a week they trasnferred support to hp for all samsung printer service.

I raised complaint again with hp for the samung printer on 2nd nov : case number [protected].. Its been 20 days hp is refusing to do service for samsung printers as they dont have product knowledge to do service. I called hp service several times but still they couldnt find the service person.
If i contact samsung customer care they want me to contact only hp printer support.

I had a good reputation on samsung products but with this worst experience with samsung printer.. Its been a month don't know still how many months going to take for the printer service.

Dear sir/madam,

1. It is a case of my j200gzdhins phone.
2. Display was broken so i went to greater noida sevice station on 25 april 2017.
3. I visited the service station almost every month.in may they refused to receive the payment electronically. They asked only cash payment. Insulting the pm online payment vision.
4. I found station closed twice in week days in june.
5. I visited in july they replied that phone is sent back to company. They requested that they will made my phone available in next one week.
6. I am frequently visiting the service station but no satisfactory answer is given to me.
7. It was 17 nov 2017 i spoke to the customer care. I briefed about my pain areas and a loose response from service station. I had words with ms neelima who assured me that my phone will be availabale by monday by all means. I mentioned her that the staion remained closed many a times but she assured that it will remain opened except sunday. She requested to cooperate till monday.
8. I visited the station today on 21 nov 2017. The station found closed.

I am, as a customer, being cheated by samsung service station. Will never recommend any one for samsung phone.

Please help me since so that i am compensated for the trouble, pain and financial loses. I reside in ghaziabad i have to travel about 50 kms to approach this service station.

Ripudaman gaur
[protected]

Sir, i have purchased one led tv (Mcl. Ua4056300) from sangeetalaya sales durga market, asansol dtd7/12/16. The t. V. Started giving problem from last 15 days. I lodged a complaint to your service centre. The service request no is [protected] and one service engineer mr samir was send. He checked the t. V. And removed one panel from the t. V. And said it seems this is giving problem, by just looking i am not able to tell anything, as your t. V. Is under warranty this will be exchanged within 5-6 working days. Today one phone came from service center and told that your panel is physically damaged and cannot be replaced. How it is possible that service engineer who removed the panel could not see the damage infront o[censored]s but at service centre it was found damaged and also my complaint no. Has also been cancelled. Samsung is a very reputed company and this type of behaviour is not expected. Kindly look to the matter. Thanking you. Rajeev kumar.

I feel that the company at its own accord teated complaint dated 25.10.2017 as resolved without realising the difficulties faced by the customer in using such useless mobile. Company don't want to take care of customer and compelling customer to use it eventhough it is useless. Company must realise difficulties and replace the mobile handset which is not useful in any manner

I have purchased a sumsung mobile z4 containing tizen store version on 05.11.2017. The mobile can only be used with the application available therein. No provision is made in this application for down loading of apps and other applications.2g, 3g and 4g facility fell down of this device. Therefore, the set is completely useless and needs be replaced by android application. I hope the company will realize the difficulties of the customers and replace the mobile with that of android application to save the reputation of the company,

I am thiyagarajan iyer owner of 49" led curved tv that was purchased from viveks on 15th april 2017at chennai. My customer id is [protected]. On nov 16th i have lodged a complaint as the tv has some problem in the picture quality. You had assigned mr veeramani to this job. He had come twice to my home to assess the defect. Please confirm the date of arrival of the part and rectification of defect

Getting cooling problem in 2 year old refrigerator. The fridge and freezer is not cooling properly. After talking with the samsung customer care they have asked me to pay the engineer a certain amount to fix the issue since the product is out of warranty.
My last refrigerator worked fine for 18 years.in the end it was giving the same cooling issue due to which we decided to change it. The same problem is happening in only 2 years.
Samsung is selling low quality products to customers at high price and then asking them to pay for repairs in just 2 years.
Any refrigerator which doesn't work properly in just 2 years definitely has a manufacturing defect for which samsung itself should bear the costs.

Dear samsung team,

I purchased my samsung s7 edge from nigeria on 25 december 2016 at a hefty amount of inr 51000. I am getting a pink line (As posted by a lot of s7 edge owners) on the rigt side of display. My phone has never fallen down or came with contact of water. I called samsung customer care okhla center but they said they will charge a sum of 14200 inr as phone was out of warranty because it was purchased from outside india.
This is not justifiable at all as this is a manufacturing fault which i guess every samsung phones support employee is aware of.
Please help as we being customer go for flagship products to experience good product and services.
Hope to get a resolution soon.

Regards,
Gaurav

I have purchased a ac in 2015, since then i have been having issues with the ac. The company have changed my compressor thrice for which i had to pay for gas refill. They completely opened my ac and sealed all holes in the copper tube and again charged me for gas refill and service. Now they have changed my two motherboard and asking me to pay. I am not willing to pay for the [censored]box i got purchased. I have complaint several times to samsung toll free. That was also useless.. No response from samsung team. Now since i refused to pay for the last service, the service team is calling and threatening to remove all serviced parts. I wished to know how samsung india wants to solve this. I don’t want the ac and i want a refund.
Take home message — please don’t buy samsung products and save the trouble.

I am dr. Sundar, profesor, purchasing a samsung frost free refrigerator 345 lit rt37m5538 ut pebble blue from vivek private limited, 2, fort station road, trichy on 18.11.2017 as full cash payment mode. The sale person promised me service engineer will come on 19th or 20th for demonstration and explained about its usage, but till time nobody has turned up, i have called them somany times, there is no response from their side, being a professor how can i recommend samsung products to others. Can i surrender my refrigerator to the concern dealer. Please respond my quires

I am residing at kottayam, kerala. I have a samsung crt television.
To attend audio and video problems, i contacted the following autherised service centre on nov 16.
Quality services manorama jn: erayilkadavu road kottayam, erayil kadavu, kottayam - 686001, ph: [protected], [protected]
On 17th, they sent a service person. But he returned after seeing the tv because he didn't know about crt. (I had specified that we had a crt tv and not led while registering complaint.)
Next day i was informed that a crt person will come to my home. But on that evening, i was again informed that he would come only on monday (20th nov), due to a hospital case.
But today (Monday), they told me that there are no parts available for crt tv. They told it even before seeing the tv and knowing the problem.
So, i have two complaints:
1. They cshould have atleast come to my home before closing the issue.
2. They could have informed me earlier regarding the unavailability of spare parts (If that is a real problem).
I strongly feel that i did not get good service from the service centre.
Hoping to see a response.
Thanks an regards,

Im getting only 2-3 hrs of battery life with my phone. It gets switched off at 50%. And it takes almost 3-4 hours for a 100% charge.
There are 4-5 black spots in the rear camera so pics are coming really bad.

What should i do.

When i approached the care centre nearby they asked me to change the battery and rear camera as well which would cost me around 5-6k.

I bought a samsung j5 prime online from flipkart.com as a gift for my sister. I ordered it on july 30th, 2017 and received it in a week. The product was intact. I paid rs.13500 for it. Hardly after a months usage the phone fell down from a small height and bottom part of the screen broke. The service center told we won't get warranty for physical damage and have to pay for replacement of the screen. I paid rs.4500 for the new screen but when i got it back the back button on the screen, multi touch function etc was not working and they said that's how it is. After few days the mic and speaker got repaired. Speaker is not clear and mic not at all working. I went to the service center again and they said still warranty is not applicable and they tried changing the components, but still result is the same. Mic and speaker not working. I had to pay for the service again and they said the phone is new in the market and haven't got any complaints yet, so they don't know what is the issue and how to solve it. Another option they gave is to replace the whole board and that will cost around rs. 7000.

Customers doesnt expect this from such a reputed company and their service centers. I would like to get a new replacement phone or the money i spent. Please help me.

Samsung j5 prime
Sm-g570fzdgins
Manufactured june 2017

I have purchased samsung s7 edge coral blue on 19th july 2017 (Imei [protected]) at ssk retails pvt ltd, samsung cafe at phoenix mall, vimannnagar pune
At the time of purchase rs 10000 cashback offered on the model within 90 days of purchase.
But even after completion of 120 days, cashback has not yet received.
I have communicated thru email to plutus team as per mail id and contact no shared on txn slip and also retailers ssk.
They have informed on mail that policy changed from 90 days to 120 days!

Pls look into it and arrange the cashback immediately.

This is causing great inconvenience to me.

Fridge is not functioning makes huge noise, several attempts made with the customer care engineers have not resolved the problem except charging every time service charges besides charges for spares upto 3000 putting us under inconvenience and mental tension. Complaint is kept pending without rectifying the problem and without scope for further complaints. Needs proper action. We need of action from customer support vice president higher authorities.