[Resolved]  HDFC Bank — POLICY NOT UPDATED POST 7 DAYS

Address:

Paschim Medinipur, West Bengal

From: RAJJAK HOSSAIN [mailto:rajjak.[protected]@gmail.com] Sent: Wednesday, September 25, 2013 8:21 PM To: amitabh.[protected]@hdfclife.com Cc: '[protected]@hdfclife.com'; 'icrpc.[protected]@gmail.com' Subject: RE: 'HDFCSL=[protected]' Policy No. 12389031 Dear Sir I have a policy from your organization vide policy no 12389031. Due to unavailable of your payment center where I have residing since 2011( city pin code 721101) I have not make my policy payment timely hence my policy gone under lapsed. After several follow-up with your call center I have make my payment through online & submitted PHS form at Kharagpore Branch on 18th Sep 2013 but till the date already 7 days gone there are no such improvement of my policy has been reflected in my portal. Kindly revert with your valuable feedback to save the customer FAST. Aside to Mr Arun Saxena Sir kindly look in to the matter urgently so that we can avail the proper justice. Regards Rajjak Hossain [protected] / [protected] From: RAJJAK HOSSAIN [mailto:rajjak.[protected]@gmail.com] Sent: Wednesday, September 25, 2013 7:59 PM To: '[protected]@hdfclife.com' Subject: RE: 'HDFCSL=[protected]' Policy No. 12389031 Already 7 days gone there are no improvement When did I get the final result From: [protected]@hdfclife.com [mailto:[protected]@hdfclife.com] Sent: Wednesday, September 25, 2013 4:14 PM To: RAJJAK HOSSAIN Subject: RE:'HDFCSL=[protected]' Policy No. 12389031 Dear Mr. Hossain, Greetings from HDFC Life! This is with reference to your e-mail communication, we would like to inform you that we have forwarded your request to the concerned department. You will receive a response shortly. We assure you the best of our services always. Warm Regards, Shameer Customer Service Officer ********************************************************************************...⇄ Pay premium online by visiting our website using Net Banking, Credit Card, Debit Card. Click here to pay-> http://www.hdfclife.com/CustomerServices/OnlinePremium_Confirm.aspx ********************************************************************************...⇄ You may now view medical reports* online via MY ACCOUNT, Click here to register-> https://cp.hdfclife.com/cpweb/OnlineMyAccountRegistration.aspx *T&C Apply. ********************************************************************************...⇄ Please click the following URL to access our Service touch points. http://www.hdfclife.com/CustomerService/CustomerServiceContactUs.aspx ********************************************************************************...⇄ Regd Office: Ramon House, H.T Parekh Marg, 169, Backbay Reclamation, Churchgate, Mumbai- 400020. Insurance is the subject matter of the solicitation -----Original Message----- From: RAJJAK HOSSAIN (rajjak.[protected]@gmail.com) Date: Wednesday, September 18, 2013 10:04 PM To: [protected]@hdfclife.com ([protected]@hdfclife.com) Subject: RE: Policy No. 12389031 Dear Concern I have download the payment receipt which I have made the payment yesterday through online. Request you to confirm the policy status urgently so that I can enjoy the policy benefits. Regards Rajjak From: RAJJAK HOSSAIN [mailto:rajjak.[protected]@gmail.com] Sent: Tuesday, September 17, 2013 9:32 PM To: '[protected]@hdfclife.com' Subject: RE: 'HDFCSL=[protected]' Policy No. 12389031 Dear Team In reference to the below print shots I have make the payment through online. Kindly arrange to waive the additional charges asap. Also request you to provide the payment receipt urgently. Would you arrange to provide the cust ID & password so that I can access the same through online. Regards Rajjak From: [protected]@hdfclife.com [mailto:[protected]@hdfclife.com] Sent: Tuesday, September 17, 2013 9:03 PM To: RAJJAK HOSSAIN Subject: RE:'HDFCSL=[protected]' Policy No. 12389031 Dear Mr. Hossain, Greetings from HDFC Life! This is with reference to your e-mail communication, we would like to inform you that the present status of policy number 12389031 has Lapsed due to non payment of premium due from 24/05/2011. We request you to revive the policy by paying the total amount at any of our nearest HDFC Life branches. Outstanding amount Rs. 10000/- Service Tax / Education cess Rs. 150/- Reinstatement Fee Rs. 250/- Service Tax / Education cess Rs. 31/- Interest/Fund Amount Rs. 1518/- Total Rs. 11949/- Kindly visit our website www.hdfclife.com for branch addresses all over India. Note : If you pay the total amount through online or opt for SI/ECS for paying your future premiums then the revival charge of Rs. 281/- will be waived off. We would like to inform you that we have generated a revival quote for the aforesaid policy which is valid for next 15days from today. Since your policy is Lapsed for more than one year. Hence, we require Identity Proof, Income Proof, PHS(Personal Health Statement) and Address Proof along with out standing Amount. Further, we have mentioned the Online payment procedure below : Online Payment : Pay your premium online through our website, if you are a registered user of billjunction.com or have net banking facility with any of the following banks:-HDFC Bank, ICICI Bank, Axis Bank, State Bank of India, Punjab National Bank, Union Bank of India, Yes Bank, Corporation Bank, Allahabad Bank, Oriental Bank of Commerce, Bank of Rajasthan, Karnataka Bank, Vijaya Bank, South Indian Bank, Bank of Baroda Retail, Bank of Baroda Corporate, Federal Bank, Bank of India, Dhanlaxmi Bank, Bank of Bahrain and Kuwait, Deustche Bank, Indian Bank, Central Bank of India, Indian Overseas Bank, IDBI Bank, Standard Chartered Bank, State Bank of Travancore, State Bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank of Mysore, City Union Bank, Kotak Bank, Krur Vysya Bank, State Bank of Patiala, Syndicate Bank and UCO Bank. * Premium payment for Inforce, Lapse, Paid Up, Temporary Lapsed, Discontinued policies can be made online. Option1: Payment can be made through Bill Junction if the policyholder is registered in bill junction. Option2: Policyholder need to fill in the details and that will redirect to Net banking website: Steps to be followed to pay the premium online Step 1: Visit our website www.hdfclife.com Step 2: Click on Customer Service Step 3: Click on Premium Payment Options Step 4: Click on Online Payment - Net banking Facility or Online Payment - Credit / Debit Card Step 5: Fill in the details and Confirm This will take you to the next page where you need to fill the other information such as policy number, premium amount, premium, bank details / card details etc. Step 6: Fill in all the required information and submit. We hope to have addressed your query. The present status of My Account facility is Newly Added. The User ID and Password has been sent from [protected]@hdfclife.com with the subject line as "Welcome to My Account ", kindly check your mail box as well as your SPAM folder. We would like to provide you the process for first login: 1. Visit our website www.hdfclife.com. 2. Click on Login: Customer, which will lead you to login section where you can use your User ID and Password. Further, we would like to inform you that the password is Case Sensitive, take adequate care while login. 3. The system will ask you to reset password. You may reset password with new one. We assure you the best of our services always. Warm Regards, Shameer Customer Service Officer ********************************************************************************...⇄ Pay premium online by visiting our website using Net Banking, Credit Card, Debit Card. Click here to pay-> http://www.hdfclife.com/CustomerServices/OnlinePremium_Confirm.aspx ********************************************************************************...⇄ You may now view medical reports* online via MY ACCOUNT, Click here to register-> https://cp.hdfclife.com/cpweb/OnlineMyAccountRegistration.aspx *T&C Apply. ********************************************************************************...⇄ Please click the following URL to access our Service touch points. http://www.hdfclife.com/CustomerService/CustomerServiceContactUs.aspx ********************************************************************************...⇄ Regd Office: Ramon House, H.T Parekh Marg, 169, Backbay Reclamation, Churchgate, Mumbai- 400020. Insurance is the subject matter of the solicitation -----Original Message----- From: RAJJAK HOSSAIN (rajjak.[protected]@gmail.com) Date: Tuesday, September 17, 2013 08:28 PM To: [protected]@hdfclife.com ([protected]@hdfclife.com) Cc: amitabh.[protected]@hdfclife.com (amitabh.[protected]@hdfclife.com); rajjak.[protected]@vodafone.com (rajjak.[protected]@vodafone.com) Subject: NEED URGENT HELP TO CONTINUE POLICY # 12389031 Dear Concern This is to inform you that my policy no 12389031 currently I want to continue due to payment collection issue the same has been gone under suspension mode. Please find the below details : Clint ID : 54436862 Policy No : 12389031 Name : Sekh Rajjak Hossain Kindly provide me the online payment option as well as payment amount so that I can made the payment by tomorrow EOD. Regards Rajjak Rajjak Connect With Us On HDFC Life has been conferred with the "Life Insurer of the Year" Award at the Bloomberg UTV Financial Leadership Awards 2012. HDFC Life has been honoured with the prestigious IMC Ramakrishna Bajaj National Quality Award 2011 for excellence in the service category. Please do not print this email unless it is absolutely necessary DISCLAIMER The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and is unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. HDFC Standard Life Insurance Company Limited is not liable for any improper and/or incomplete transmission of the information contained in this communication or for any delay in its receipt or for any damage caused by malicious code or alteration by any third party. The contents of this email do not necessarily represent the views or policies of HDFC Standard Life Insurance Company Limited Connect With Us On HDFC Life has been conferred with the "Life Insurer of the Year" Award at the Bloomberg UTV Financial Leadership Awards 2012. HDFC Life has been honoured with the prestigious IMC Ramakrishna Bajaj National Quality Award 2011 for excellence in the service category. Please do not print this email unless it is absolutely necessary DISCLAIMER The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and is unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. HDFC Standard Life Insurance Company Limited is not liable for any improper and/or incomplete transmission of the information contained in this communication or for any delay in its receipt or for any damage caused by malicious code or alteration by any third party. The contents of this email do not necessarily represent the views or policies of HDFC Standard Life Insurance Company Limited </HTML< TD> <<CP_PremiumReceipt_54436862_12389031_[protected].pdf>>