Tikona Digital Networks Complaints & Reviews

My userid=[protected], maine call kiya tha service center me wo logo koi responce nhi rehta hai mera speed plan hai 2mbps or speed milta hai 325kbps speed sir plz promblem slove kariye, other wise 3 month ke disconect krna padega thanx... Call me [protected]

My net dowonloading speed is very slow

Hi,

My user id was [protected].

I have closed my tikona internet many months agi but still I am receiving overdue messages from tikona.

PFA the billpaid receipt I have paid for my last outstanding amount.

Below is the message i had recieved today from tikona-

Your Tikona Bill is overdue for Rs.595.08.Current plan is suspended, you will be charged 5paise/MB @ a speed of 4Mbps when you use the service. Call[protected]

Thanks and Regards,
Vikram Mistry
+91 [protected]

Due to poor connectivity i was unable to use their internet service from past few months i was still paying the bills as the resolution was in progress from their side, but after my problems got worst, and even their engineer suggested me to shut down the account as my CPE was not getting any range because they have shifted their device to another location without giving any information to me due to which i suffered for so many months.

And as per my request they have deactivated my account, i have paid all the bills till then, but still they are asking me to pay the bills and harassing me everyday. they didnt process my request for 15 odd days i dont know why, and now they are saying me to pay the bills for that even when i havent used their service even for a minute.

i called for the help many times while facing the issue, they didnt respond at that time not even a once, but now they are unnecessarily harassing me.

please take a strict action against them.

Hello,
My name is Anamika Singh, User ID: [protected].
I was not satisfied with the services so i decided to cancel the subscription. I called the costumer care no. and the represantative told me to send an email for cancellation. I did as I was told to do but they never replied and did not cancel the subscription. They came with bill to my house next month and I paid them the person gave me a phone number to call on for cancellation. The guy on the phone gave me a complain no. ie. 1-[protected] and was told that after 3 days I will recieve a confirmation call on my number but it never came. Now the person who comes to take the payment tells me that i have to disconnet the router in my home and the subscription will automatically get cancelled! This really annoying and i want my subscription to be cancelled ASAP!

Yours Faithfully,
Anamika Singh

Sir, mera Tikona 12sep (Monday) se khrab hai, har bar ph karke complain karne par bolta hai 8 ya 12 ya 24 hr me thik ho jaega, par abhi 10days ho gae hai abhi tak dik nahi huaa hai, 16Sep ko unka techinicia ghar aakar check kiya tha aur bataya tha ghar se koi problem nahi hai, waha se hi network problem hai 24hr me dik ho jaega par abhi tak (22Sep) nahi huaa hai, bill humara full pay hai, Tikon Registration Name hai--Ujjwal Bhattacharya..User Id hai--[protected], , Address--Soumik Bhattacharya, B21/109A-2, Vinayaka, Kamchha, Varanasi-221010, Contact no [protected] (Deepti Bhattacharya)

Hello prakash,

I am writing this email full of rage. I am living and working in new zealand, and keep visiting india a few times a year to meet my parents.

I will explain my point in minimum words. My father is an ex-serviceman. We had taken a tikona connection in delhi. Y-213, sector 5, plot number 2, dwarka.

We had to discontinue soon because of your horrible service.

You have harassed my father constantly since 3 years by lying, and saying you are calling from the court. How dare you do that? You liars!!!

He is a heart patient. He has served the nation all his life. Liars and thieves like you are stressing him out and killing him. He has retired and living his life in peace in panchkula. You are still constantly harassing him.

I want you to compensate us with a written apology and call him back to apologize for the treatment over the past few years.

I want this done within 72 hours. My next step will be the newspapers.

Corporate giants like you have no respect for the defence, and what we do for the country. It is because of people like him, that you are able to stay inside your houses and sleep in comfort. I have lost a lot of friends and family in the wars fought by our country in the past. Have you even applied to get into the defence.. Or politics?

Kindly do the needful.

Jai hind

Ajay dhillon
S/o cdr b. S dhillon
+[protected].

Don't you guys dare call him again. Deal with me! I am here to answer all your deceptive calls. Stop stressing him. He will die.

Hi,

Userid: [protected]

As i am moving to other city, i submitted request to disconnect all my tikona services via email/customer care. After so much discussions with customer care representative over the call, he finally agreed to disconnect and he calculated the amount for the days i have used their services and told me to pay the amount. I paid the same amount, till the date i was using their services.

Tikona has put my account on secondary usage policy. What is the purpose of that, when i don't want to continue or don't have any plan to resume services in near future? I requested them to please collect your devices and provide me noc for the same, as i'll be leaving this place and will be moving to some other place, but no action on this and replied to leave the devices there only.

Now everyday i am getting calls like "why you want to disconnect, to continue with services and to pay the bill amount, which i din't know what bill when all my services are disconnected?

Everyday 5 - 6 smss like,"to pay pending bill amount, as you are using tikona services, you are being charged". I don't know, how this company can send me these messages when i have wrapped up their boxes and wires, how i can use their services? How tikona can send me these kind of messages when i am not using their services and already have paid the bill, the same amount which customer care rep. Told me to pay.

I have (3) call recording available with me for the conversation which i had with customer care for disconnection request and agreed bill amount.

Currently, i am attaching the email screenshot which i have sent to disconnect my services and messages screenshot which i am getting on daily basis.

In a hope, this issue can be resolve asap.

Thanks,
Manish kumar

Took broadband service from tikona in 2015. No internet service was given and recieved. After many complaints they agreed that service cannot be provided because the signal could not get to the house and they agreed to refund money paid (rs3000). After calling hundreds of times They said cheque was on the way. Never recieved it. Called the company to make complaint but found out They had closed the account and i cannot get in touch with anyone now

Dear, sir my name is pradhyuman yadav, my customer id is [protected]
Some technical queries error pages wasn't found, i am called many times in customer service but not solved this problem and i am decided close the account number of properly. Pls enough the orally arguments and not responsible for any person the company. Please closed the a/c.

My id was [protected] which was removed on dated 22december
in starting i have paid for 2 months plus 500 security deposite now company is threatening me for billing 1490 bill i not getting how this much bill was generated after disconnection every time i m getting threating call from court and chamber off mumbain delhi court aur ur account will be seized and if this bill is generated for december my plan was for 600 plus plan then if december bill i have to pay it would be 600 pluss in bill and i have already paid 500 security which is not returned to me if tikona deduct 500 from that bill i have to pay only 150 plus bill amount so i m not getting after disconnection why tikona comapany still billing me for jan and feburay please kindly provide noc to

I'm from Chennai Taramani area and I've opted for this Tikona broadband since there is no other service providers in this area. The broadband service will work very rarely or the net speed will be very slow. Even the google page will take a lot of time to load. I'm calling their technical support on daily basis to correct this problem, they say it will be resolved in 4 hrs or 8 hrs, but the problem occurs daily. I even asked them to disconnect the broadband service, but they are not doing that as well. Very frustrated with this service. Please take necessary action on this ISP.

Hi team, i am saikumar i am residing in chennai. One year back i have taken broadband connection from tikona broadband serviced. I have told them to cancel my connection as i am leaving from my present place. They haven't terminated my internet service and they after 9 months i got a call from following number [protected] and [protected] from these numbers stating that they are lawyers and would issue a summon regarding by bill payments and threaten me to pay 900 (Previously i have paid 1500 also after i told the to close the service). Could you please check the issue as my tikona id closure number is:[protected].

Dear Team,

I had been using tikona broadband service till Jan-2016. Latter I moved to new location. Due to un-availability of signal of my new location, tikona's technician told me that they could not be able to provide service at my new location. I raised complaint to close the connection.

In month of june I got the message from tikona that I have to pay unbilled final amount of rs. 2677 & also have to return the device. They are going to charge extra if I was unable to return the device. At that time they threatened me if I did not pay amount they are going to file case against me & I have to go every time court whenever they call. Due to fear in mind I paid all the amount & asked tikona to re-close the connection. Also I returned the device.

Now in the month of September one advocate from delhi called me again and threatening that I have unbilled amount of 596. I have to pay that, if not; I have come with advocate to resolve this matter. Although I have paid last time the full amount I don't know how they have charged me this new amount. And most interesting thing is I have been asking to pay for services which I have not used. Even they have collected their device they are generating bills.

It is100% Threatening with out any legal notice or information. I don't know how he derived the amount 596 now even I settled last time. I asked him to provide 7 days that i want to speak with Tikona about my issue but he denied my request and Threaten me to pay the amount on that day itself.

Please let Tikona answers my question below
Why I should pay 596rs for non services ?
Why Tikona;s Advocate Threatening me with out any legal notice and forcing me to pay the amount on that day itself ?
How you generated bill for a customer from whom you have collected the device ?

I lost my whole day by thinking of this. Got my BP high due to threatening from advocate. Feeling like mentally harassed.

It's not the right way to communicate with consumer.

My customer id is [protected], I have been using tikona post paid connection for more than 10 months initially it was so good but last 3 Months I am not getting the connection properly. I have called customer care more than 100 times but they didn't solve the problem till now and they generated bill For not using the internet. then I called them to disconnect the service but they asked me to change the prepaid 1000 rupees plan they gave assurance to give uninterrupted service. But they simply cheated me

My User ID is #[protected] used Tikona service for an year and i am quite happy with service. I shifted my house and requested to cancel service. They initially said rentals will be stopped with in a week and service will be cancelled later, as they said rental is stopped. I removed the LAN cable from the roof.

But now every day i am getting a message "Your Tikona account is charged 5paise/MB @4Mbps. Since you are using the service, we suggest you move to old plan to avoid high billing".

I contacted customer care but they are refusing to disconnect service and they say as per company policy we can only stop rental and your account will be always active.

All that i need now is to disconnect the service permanently not just stopping the rental.

Hi,
My name is Ajay yadav.
I submit this complaint behalf of Ashok yadav. I got call from Civil court regarding non- bill payment of rs. 3100, I got call from [protected], I don't know the name of the lady but she says i banned your document for years. I request to this please first banned my document as you told me. I want to the power of your advocate. I told that if tikona suspended ashok connection then why you generate your bill every-month if your generate your bill then why your services is not enabled that time. And now you file case in civil court.
My contact no. is [protected].
Please hear the recording about what happening on the call.

https://drive.google.com/open?id=0B26CLLOu4ZEtV0lmMEE4N2tUVzA

Hello, I am srikant. I had used tikona internet and i paied for 1st 3 month Rs: 3k something. Then after 3 month i sent mail to tikona customer care to disconnect the internet service.
But still i am geting call from tikona customer care about payment.
Why i am getting calls. So please check again and don't call me .Otherwise i will take action.

The technician who was there had no knowledge of setting up the router.We were promised that the head guy will come and do that job the next day .full payment as mentioned in the ad was taken .
almost two weeks after that, the response to our call is "no, we don't set up router .it will cost you rs 250 and we will send a guy "
Really bad service

User id: [protected]
Email id: [protected]@gmail.com
Mobile no.[protected]
Address: d2/6, ddu residential complex, near deen dayal upadhahy hospital, hari nagar, new delhi

No reply from the company. Do a action on my complaint asap.
Trying from last 2 weeks. Its bother so muchhh
Worst experience again