Tikona Digital Networks Complaints & Reviews

I have complained several times regarding connection problem in the past 7 days and the company has not bothered to respond to anything and the technical staff is misbehaved

Hi

My tikona broadband id is -[protected] and my name is ketan patel from new naroda, ahmedabad.

I am writting here about my internet speed issues all the time.

I stopped complaining since one month and they started to torture me by not giving speed now. I attaching image which is showing very low speed 0.64 mbps and plan is 4mbps.

Tikona is rubbish company. I request everyone not to buy tikona internet.

If you will buy then you have to keep complaining email about your problems. If you stop complaining on email then they will stop or decrease your speed of internet. They never solve problem on the phone. So never try to call customer service centre and i dont call anymore.

I request tikona to give what speed i have paid money.

Hello Sir,

My Tikona ID: [protected]
In October 2015, we shifted our home. In my new place, internet is not working fine. we complained and finally we ended with disconnecting internet.
From OCT we didn't use internet. After that i went to Onsite and returned on April 2016 and closed account by paying billl of RS: 1240/-
Tranction ID :[protected]TPC[protected]

On 4th June one of your associate called and said that he is charging a complaint and asked to settle with amount of RS: 1252 /-
As the account was not closed, i agreed to pay.
Tranctionid: [protected]TPC[protected]P

Any today once again i got a call to settle the amount saying i am sending legal notice.

and i called to customer care so many times, no one replied or no one called back.

could you please look in this issue.

Thank You!

Hello,
On 30/03/16 I had asked you to disconnect my tikona connection as I wont be needing your serves from here onwords but still I haven't received a conformation letter from tikona.

I have called your customer care executive many times regarding this matter but still I haven't got any conformation letter in written.

Thank you,
Vaishali

Hi Team,

My already registered complaint in the same forum dated :Jul 7, 2016, link :

http://www.consumercomplaints.in/tikona-charging-for-no-usage-c1324875#c2513027

Is still not resolved by Tikona and in fact now they are harassing me by sending the 'Demand Notice' for the disputed amount. I have already lodged complaint here so many times, but issue is still not being resolved. Its more than 6-7 months of continuous follow-ups, now it is the total case of harassment by Tikona. I want to file a 'Mental Harassment Case' against tikona digital networks for sending me fake bills, harassing me to pay the bill of the services which i have not applied or asked for! And now sending me the 'Demand Notice' to further harass me mentally.
Kindly file a mental harassment case against tikona digital networks.

Regards,
Mr. Naresh Gupta,
Tikona Service ID No [protected] &
Billing Account Number[protected]

Id no [protected]
i was facing speed issues. so i checked my speed from both tikona speed tester and bsnl speed tester. both were showing different speeds. Tikona deceives us, the speeds they show are absolutely fake.. we get a lot lesser than shown.Infact when i called them regarding the same they were not ready to accept the same and kept on disconnecting the calls and asked me to call wifi router department. the wifi router people also couldnt answere regarding the bsnl thing. and kept on disconnecting the call. THIS IS MY SECOND COMPLAINT BUT NO REACTION FROM THESE PEOPLE.

THIS IS FAR BY THE WORST CUSTOMER CARE PEOPLE I HAVE SEEN IN MY ENTIRE LIFE.REPEATED COMPLAINTS HERE ALSO HAVE NOT HELPED. UNSUPPORTIVE, CHEATS, FRAUD, DECEITFUL COMPANY.

Hi,

I have taken the Tikona broadband here in Kempapura, Bangalore. I had been promised a speed of 4 mbps. But that worked only during the demo and for first initial few days. After that the speed is not even 1 mbps and the site 1.254.254.254 doesn't even load most of the times. Its like paying all the money to see that site loading. without it I cant even connect to the internet. Take BSNL but not Tikona. They have the worst service where no one picks up the call when needed. I have asked for a refund of my amount immediately. If I do not get it I will file a police complaint of cheating against these people

I requested for disconnecting tikona in april 2016. Service man disconnected the same and took all the equipments. The wifi was not good at all in my area. After two months i started receiving harrastment calls from tikona, that the bill for may month was not paid and they are filing case. I have even tried to find the logic with them, and they say if you start using our service again we can reduce 600 out of 1600/- amount which has be paid otherwise.

Intially i took it as fake call. But this has increased a lot in last few days.
Tikona please stop giving me such harrasment calls.

Userid: [protected]

This is second time i am registering complain.

Hi
Customer ID [protected]
Since last year am using there services and facing problem since then. As per their internet plan they offer 20 to 30gb at 4mbps for 1 month in Rs 750 approx.
I was facing problem since the beginning but I didn't take it seriously so I was using it and paying the amount as per the plan Now from past 2 months i have send them n number of emails regarding the problem but either they send so unprofessional people to rectify it or they do something from there end and it work for a day and then again goes back to the same state.
Now I am asking them to disconnect the connection but they are not willing to do so because of all this Tikona has made my bill around 1500/- and ethically if we calculate it should not exceed from 300 or 400.(that too I won't pay now because they are giving so much of mental stress)
It's a request to you to kindly resolve the matter. I am not going to use the services of Tikona again.. Am so mentally tortured is the only reason I have come to you for a solution.
Despite sending so many emails they are not disconnecting the connection and asking for so much of money. Kindly get the detailed report from Tikona so that you should know that on what all days I have used there services.
I use that for a day then it doesn't work for a week then again and again.
Please resolve this on priority basis.
Thankyou
Tushar
[protected]

P.S. Attached are the screen shots of some of the emails which I have sent to Tikona requesting to remove my connection. There are so many other emails which I can forward you to investigate further.

CUST ID : [protected] in name of Pritesh Kundaliya

I'm facing problem o[censored]nidentified network from i bought to till today.its about 8 months.i registered complaint around 30 time in 8 month.whenever i call tikona care complaint registered by auto mode then u can't call till 24 hours so i have to wait for 24 hours.after 24 hours i called again, waited after 15 min (15 Rs for 15 min)transfered call to technical executive they took ur technical details nd hold call for 5-6 min(5rs) finally they tolds reset ur adaptor device.but not problem solved.they resolved problem temporary.after half an hour again showed unidentified network.again called wait for 24 hour nd...repeat again all senseless talk.

Dear Sir/Madam

This is Vikas Sharma from Faridabad, by mistake I have considered to get a broadband connection of TIKONA. I ve been complaining from the date if installation of this connection, which is not working most of the time.

It is my humble request kindly disconnect my connection at the earliest and refund the amount paid by me.

Regards
VIKAS SHARMA

I raised a disconnection request on 30-May-2016 by calling Tikona customer care. They stopped my rentals but kept my user ID active. I many times called Tikona customer care number and asked them to terminate the services completely to which they never responded positively and kept calling me asking me to switch back to my previous plan.
As they did not terminate services of my account I unplugged LAN cable from their rooftop device which was connected to my system so that no possibility remain of internet usage and bill. But they sent me a bill of 108 INR on 13/09/2016.
It is logically unacceptable that they could generate the bill even without direct internet connectivity and usage.

My Tikona account # [protected]

Hi,

I had been used Tikona broadband since February 22, 2015. And I had been paid my every month bill on time without any overdue.

At the end of September 2015, network was totally down, I was not able to use the network and complaint about the same to customer service. But I did get not any proper response/solution/complaint reference from them anymore.

Finally, after a week they said your area is not feasible to give good service and if you want, you may go for termination.

After wasting my time on useless arguments with customer service, I had decided and told them for termination but said I will not pay for the last month since I had not used your service due to network down.

They told me to pay for it and did not initiated my connection termination. I have paid them until November 2015 (Last Payment ID: 1-[protected] on[protected] even though I was not using the service since September 25, 2015.
After all I was getting call from them to pay for further months also. Even I had highlighted them that I have already requested for service disconnection and paid all dues, but they were saying I was using their service. But I did not used it.
Finally they were assigned a third party recovery agent. And I am getting call from the agent representative till today and asking for overdue bill payment.
Still I don’t know why I am getting overdue. How did they forged this overdue? So I was called Tikona to get details. I am unable to connect customer service even after holding on in their queue for a long time (Tried many times).
Every day, recovery agent person is calling and threatening me. It is really frustrating and getting disappointed mentally.

Please take necessary action.

Thank you.

Hi,

User id: [protected]

I have started the service on 14th July 2016 with 3 months subscription. For that purpose, I had made a payment of 2674.00 Rs.

Though the service tenure has completed 2 calendar months, I neither achieved the necessary speed nor the service. The internet was hardly available for me to use. I have been promised on multiple occasions that the issue will be fixed in 24 hours, the service provided was not able to keep his word. In the present times Internet is a must, and due to such poor quality I have lost a lot for choosing Tikona on both personally and professionally. The frustration caused due to that cannot be expressed. There has been a technician visit multiple time to my location. But, the end result was always the same.

A technician even mentioned me that, the service is technically not feasible at my location. But, they have not went ahead and provide respective feedback. I have considered to raise disconnection of the Tikona service multiple times since these past two months, but taken lightly as I trusted Tikona to provide the service promised(100GB, 4 Mbps). But, Tikona failed to achieve that customer faith.

Now, I have raised a request for disconnection of service demanding full refund on 13th Sept 2016. But, I am getting calls from Tikona, threatening me to charge for the service I have used. I tried to use the service as I paid for 3 months, but the service was never there. Ethically, Tikona does not have a right charge me as they have never provided the service they promised. The service includes

1) 100GB/month data (Which I haven't used at all)
2) 4Mbps (Which never achieved continuously even for 30 mins)
3) Continuous Broadband service (Which never ever happened. Net gets disconnected after 10 mins of Login. It takes more than 6-8 hours(Harsh truth) to get connected again. And the process repeats)

I should demand additional money and legally I could, for the mental harassment caused due to such poor quality of service.

Considering this, I would like to know what Tikona has to say about my request.

Tikona - Pathetic service and no accountability.
Got connection on 08 September 2016. Paid Rs 1000 online for 4 MBPS, 50 GB plan. It worked with the worst possible speed (0 to 190 kbps) on that day.
And no internet since 09 September 2016.
Called customer care twice. Still issue not resolved.

But Tikona doesn't stop to harass the customer at any level.
Received the below message today - 14 Sep 2016.
"You have consumed data upto FUP limit and Post FUP speed is applied as per your plan. To boost your speed or upgrade your plan, log-on to selfcare.tikona.in"

On Tikona website it is showing 59984 MB as my balance.

User id: [protected]
Plan: BF_F4MPRE
BAN:[protected]

Hi,
I have subscribed 3 months tikona xaqd2048k (customer id-[protected],
Billing account number (ban):[protected] making advanced payment of plan. soon after making the advance payment my internet connection was frequently disconnected and speed becomes very slow. after that i decided not to use the plan for the next quarter but they are sending me bills for next quarter about 2365.00 and every month they are increasing bill by 100 rs.

Today i received call from one of the person (she said me she is from legal department) and she will file case against me and she calls from different number [protected], [protected].[protected], [protected] and repeatly asking for the payment.

Kindly ask me what is my fault and send me my full account statement with usage bill. and please dont fine 100 rs every month it is very disgusting service from you.

Kindly solve the issue..

Yours customer

Hi,
I have subscribed 3 months tikona bbm2m500 (Customer id-[protected]) on 25 april, 2016 by making advanced payment of rs.1718/- (Payment id: 1-[protected]). Soon after making the advance payment my internet connection was frequently disconnected and speed becomes very slow. I had made several complaints regarding the same problem to the tikona customer care since very beginning of connection but did not got any satisfactory solution. They have promised through email (Dated 7th may, 2016) that one engineer will visit my place and resolve the issue but no one visited.
But when i talk to the customer care representative that my plan has been changed to other plan without my permission. So, i decided that i will not continue the service after the completion of my 3 months package if the problem is not solved and regarding an email complaint had been lodged on 25th may 2016 to tikona customer care email id. I was continuing the service by shut-down the modem by several minutes or hours as per the only resolution provided by the local customer care executive who also told me during home demo that after completion of three months package i will receive an email intimation regarding the renewal of the service. But didn’t get any renewal intimation rather got an advanced bill for the period of 7th august 2016 to 6th september 2016 of amount rs.656.80 on 13th august and got repeated notice through sms and emails for the payment by 22nd august. The activity of tikona has been increased tremendously regarding the advance payment but it has not been seen in case of quality of service.
Then, i made another written request on 18th august, 2016 to close the connection as i don't want to continue the service due to technical difficulties. After that customer care representative requested me to give them a chance to improve the quality of service and therefore he gave me a 5gb free data twice to monitor the problem online and told me after resolving the technical problems i can decide whether i will continue the service or not. So, as per tikona’s request i have opened the internet for 2 days (After 18th august) but found the same problems so again i requested customer care to close my connection permanently through email.
During the whole bill cycle (7 th august - 6th august, 2016) i have only used 2 (Two) days as per the customer care representative's request on free data to help tikona to monitor the technical problem.
Then again i talk to customer care representative mr. Aniket on 24th august and he told me over telephone that full bill has been waived off and sweta also confirmed that over telephone on 8th september (Ref:1-[protected].
On 6th september i received an email from tikona that my rental has been stopped.
On 7th september i spoke to customer care representative nehal in details that and he told me that within 72 hours i will get final resolution as well as confirmation of permanent closing of tikona internet through email.
After that i got another increased bill from tikona on 13th september of rs.738.25.
My questions:
1. My question is that can any internet subscriber send me advance bill without sending any renewal intimation after completion of 3 months data package?
2. My second request to disconnect the service was made on 18th august and they extended the rental stop date up to 6th september-why?
3. I opened the internet only for 2 days (After my second closing request on 18th august) on 5 gb free data as per customer care representative’s request to help them to monitor the problem online and he told me that after proper resolution i can decide whether i will continue or not. I told them i don’t want to continue as no resolution provided. Then why did they send me the bill with increased amount?
4. Tikona is cheating me this way. How to get rid of this?

With thanks,

Biswajit

Hello Sir,

I Ramesh Dumala used tikona broad band service from November 2015 to march 2016 with user id [protected] and from april 2016 iam not using the service because i shifted my house to narsipatnam but still iam getting the bill for every month and i have paid all bills up to September 2016 and iam attaching the bills and iam getting the calls from tikonacare and from [protected] regarding the legal matters so please resolve this issue and disconnect my service and i have paid all the bills.

the same information given to tikona agent over the phone [protected], [protected]

contact me:[protected]

Since May 2015, I never got proper connectivity from Tikona. I Complained by phone and e-mail several times. But no result. I also requested for surrender Tikona Service but no action. I have lost money and time both due to your irresponsible activities.

Now since a month I am getting mails, messages and phone calls from Tikona Billing Department and Outsides to pay last billing. I am really surprise and feeling irritation. Here I make it clear again. I pay Tikona 6 month plan charges in advance. I already paid you (Tikona) 6 months advance payment in March-April. And I got only two months proper service (March and April). I urged several times for giving me proper service or surrender the service. But still neither of any resolution have been made from Tikona.

Now I am getting threatening phones from un-identified mobile numbers to pay Rs 1400 and sometime Rs 2100 to resolve this issue or Tikona will proceed case against me.

I have problem in my internet connection very frequently infact every two days.
i waste my time calling the worse customer care i have ever seen in my life. their meeky replies are the issue will be resolved. i pay them for whole 31 days what i receive in return is half of the days i do not have any internet service. these people think we are fools to call them so frequently. they do not take any single action from their side.

these people are just foooling us consumers!!!

WORST CONSUMER CARE PEOPLE EVEDR SEEN IN MY LIFE!