Cinepolis India Complaints & Reviews

On 22th of the month i visited at fun cinema panipat to watch movie "jagga jasus". Unfortunately i have to let you know that the behave of cinema staff was realy very rood. I asked for cold drink at canteen, and canteen person iserts in store room, i felt realy strange and followed him, it is very bad to know you that they guys are selling cold drinks of rs 145 after buying from market. To know all of this matter i asked them to call cinema...

I attended the 9:20 am show on 24th july, 2017 of dunkirk (Imax) at
Audi04 seats vip-o6, o5. I left my wrist watch behind by
Mistake and would like to know if the same has been found by the
Cinema authorities. If so, i'd like to come and collect the same. I would really appreciate if you could help me find it back. Email id: [protected]@gmail.com
Ph: [protected]...

Dear cinépolis,

I am a regular user of your ahmedabad cinema. I just booked two tickets for tonight's show - however i have been charged twice on my credit card. Kindly reverse back one transaction. The first time i tried to go through it said an error occurred and so i had to do it again. Kindly have the transaction reversed at the earliest.

Above all i have also tried to send an email on each and every email...

I have booked the ticket for three tickets[protected] at 4:45pm in cinepolis ccpl mall malkajgiri hyderabad mall, i want to be cancel thease tickets amount has been deducted booking no:3221830... For further details of refunding the amount please contact [protected]@yahoo.co.in. It amounts to 540 rs... Would like it if as soon as possible... To be refunded very soon.....

As mentioned in my previous complaint, i booked four tickets for "war of the planet of the apes" on 15th of july 2018 for the 16th of july
1:35 pm show at cinepolis p & m mall on cinepolis' website and checked on the m-ticket option before making a rs. 1000 payment through my visa debit card. The payment was successful and the amount got deducted from my account but i didn't receive the email confirmation. I didn't receive the m-ticket...

Yesterday i purchased 8 tickets of the munna michael for which i paid rs 2000 in cash... And i provided my number at the counter which is registered at cinepolis. Neither i have got the points i am able to use my previous points
Whats the matter.
Is this a new way of cheating or fooling your customers... I request you to please look into my matter and provide a satisfactory solution.

Otherwise we have many more...

I think that the exorbitant food charges and meagre amount served on plate is something totally unjustified. It must be taken care of. Given that we are paying an amount which is much above the standards, we expect the same in return. We ordered a plate of momo. First of all it was priced at 150₹ per plate and secondly the momos were partially cooked. We had no choice, but to eat the inedible. Some measures are needed to mend such unwarranted...

I have booked tickets for dunkirk on july 20 for july 22.. 10 am show at royal meenakshi mall bangalore but however the tickets were not confirmed and i was charged on my card.
Pls refund the money i request you to not confirm the ticket and refund the money

Email id [protected]@gmail.com
Cinema royal meenakshi mall
Contact [protected]

Pls refund immediately...

Transaction using cinepolis website. Their payment gateway is ccavenue. Payment was by pnb netbanking, amount got deducted but ticket was not booked and error message was shown.

Please check this as soon as possible

It showed this in my pnb remarks - cc avenue/[protected]/[protected]/
So i think ccavenue order #[protected], txn id [protected]
Transaction date - 20/07/2017
Please issue a...

Please don't book tickets directly with cinepolis through which fun mall tickets can be booked directly. Amount got debited from account but ticket was not booked. Till not thery only keep sending mails to email id saying that our feedback is more important to improvise but never took effort to refund the amount though sending a complain to their customer care regarding this. Decent looking actual cheaters. Bookmyshow is better option to...

Hi,

I have lost amount of rs. 535.89 while booking ticket on 1st july 2017 but ticket was not booked. I have booked it from net banking using a debit card. I need to have a confirmation mail to get back the amount from respective bank. Please do send the mail to my gmail id: kameswari. [protected]@gmail.com.
Transaction details:
Bil/[protected]/pgmib-movie/https:
//inetvis

Thanks,
Kameswari....

I used the desktop website of cinepolis to book tickets at cinepolis royal meenakshi mall, bengaluru.

The film is jagga jasoos and the show is 5.30pm
The date is today, 19th of july, 2017

I paid through paytm an amount of rs. 660
The wallet txn id: [protected] was confirmed by paytm

However, my m-tickets are not generated.
Kindly let me know my next steps....

I just booked four tickets for "war of the planet of the apes" for tomorrow's
1:35 pm show on cinepolis' website and checked on the m-ticket option before making a rs. 1000 payment through my visa debit card. The payment was successful and the amount got deducted from my account but i didn't receive the email confirmation. I didn't receive the m-ticket on my mobile either. I need the booking confirmation of those four tickets i bought...

Dear sir,

I booked three tickets for today's show through my credit card. Card is charged but there was an error and no tickets was issued. Kindly look into it and prices the tickets.
This is the first time we used your website and money got charged but no tickets were given. It never happens with book my show.
Please look into it.

Mona Agrawalla
[protected]...

I booked a ticket for a movie transformers today 7:25 p.m. show and i did the payment through paytm wallet at around 4:30p.m. . the payment through paytm confirmed but I have not received the tickets as they are not booked . the paytm wallet txn ID: [protected], . kindly send me the refund as soon as possible . Im very much disappointed with the service and this is the first time it happened to me .
name: Navneet kaur mann
my...

Hi, this is about Cinepolis mantra mall attapur, Hyderabad. today went 3:25 show transformers movie, and that movie is not presenting full screen then i questioned floor manger his name is bharath, he didn't clear about the problem as well as responded very harsh and indecent...as an audience we a have right to ask the quality issuses. i want a clear explanation about this other wise i will go to consumer court as i had all proofs......

Dear sir,

I am regular customer of cinepolis in grandvanis, greater noida mall. My name is sarvesh nagar ([protected]).
Today i visit to cinepolis in grand vanis, greater noida to watch the movie, but when i purchase a ticket and give him my credit card then executive not accept the card and demand for cash, i request many time because i was unable to give him the cash. And 1 movie ticket was free on my credit card then...

Dear cinipolis team,

Hii am subin from cochin am a regular customer at cinipolis kochi that can check with my registered number ([protected])

I got a offer from cinipolis teams to my registered number that i mentioned above

But i don't get that offer from there because no one staffs don't know any awareness about this offer at cinipolis cochin
I contacted with maneger at there
He...

It's been more than 40 days since i raised a request for a refund yet the same has not yet been processed. Request you to process it on priority basis. Please find the details of the transaction below.

Cinepolis india private ltd order: #54489
Paytm cash txn id : [protected]
Amount: 835.89
Date:[protected]Ddmmyyyy)
Time : 10:12:22 pm
Payment status (As per paytm) success

I...

I had booked 4 ticketsonline amounting to rs. 648/- on 10 june for 2245 show at kochi of movie raabta. The money was deducted from my bank as i had opted for net banking but i did not receive any ticket confirmation.

When i reached cinema hall, there was no reservation and i had to but tickets across the counter.

I have written twice to cinepolis but they have not yet responded to my grievance nor they have refunded...