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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jan 26, 2026
Complaints 1312
Resolved
662
Unresolved
650
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 43

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A
adventure123
from Mumbai, Maharashtra
May 5, 2018
Resolved
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Resolved

Address: Mumbai City, Maharashtra, 400008

I booked 2 vip tickets in cinepolis theater bhandup west magnet mall for 10 00 am show of 6th may 2018.
Problem is i have booked the ticket and payment made is deducted from my bank account but i didnt recieve any itenary of booking.
Please help me with this concern as my amount 330 is deducted but no ticket received.

Exact time transaction made or payment made: 6 45 pm on 5th may 2018

Seat selected: 2 vip seat j2 & j12

Boi - rs 330 has been debited to your ac * from pos-cinepolis india priv on 05-05-18.
Jun 16, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
May 07, 2018
Cinepolis India Customer Care's response Dear Customer (adventure123),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (28204) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Verified Support
May 16, 2018
Cinepolis India Customer Care's response Dear Customer (adventure123),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.
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    S
    satyam dubasi
    from Hyderabad, Telangana
    May 5, 2018
    Resolved
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    Resolved

    Address: Hyderabad, Andhra Pradesh, 500048

    I could not get tickets so far. Movie is naa peru surya naa illu india, show time 7.15pm on 5th may 2018 at cinepolis attapur hyderabad. Amount had been deducted by jio money wallet. But i did not get the confirmation message. I rereived below shown message from jio wallet.

    You spent rs 450.00 at cinepolisindia.com on 03/05/2018 at 11:26 pm. The transaction id is[protected].
    Jun 20, 2018
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    May 07, 2018
    Cinepolis India Customer Care's response     Dear Satyam Dubasi,

    Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (28197) in the subject line so that our team can assist you.

    Regards
    Team Cinépolis
    Verified Support
    May 16, 2018
    Cinepolis India Customer Care's response     Dear Satyam Dubasi,

    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

    Regards
    Team Cinépolis.
    View replies
    I tried to booked from cinepolis app in mantra mall but tickets not booked but money deducted Reference number:-PG [protected]
    Phone number:-[protected]
    Name-Naveen kumar Raavi

    did not receive my ticket - Comment #3089311 - Image #0
    Reply
    Cinepolis India Customer Care's response, May 9, 2018
    Verified Support
    Dear Naveen Kumar Raavi,

    We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

    Regards
    Team Cinépolis
    I tried to book an 2 tickets in cinepolis app.but the money deducted but tickets not booked.and didnt get any notification in mail also.i checked in spam folder also.
    Mobile number:-[protected].

    did not receive my ticket - Comment #3089343 - Image #0
    Reply
    Good evening. I have tried to book $ tickets for a movie tonight via the Cinepolis site but haven't received a message regarding the ticket booking number. The only has already been credited for my bank acc. Can you please help me asap as my movie is scheduled for 10PM today. Thank you.
    Reply
    Cinepolis India Customer Care's response, Jan 14, 2019
    Verified Support
    Dear Sakhi,

    Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (59094) in the subject line so that our team can assist you

    Contact number.:
    Email ID:
    Cinema location:
    Date of Transaction:

    Regards,
    Team Cinepolis
    Cinepolis India Customer Care's response, Jan 23, 2019
    Verified Support
    Dear Sakhi,

    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

    Regards
    Team Cinépolis
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      A
      Aditya 114
      from Mumbai, Maharashtra
      May 3, 2018
      Resolved
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      Resolved

      Address: 400076

      30th april, 2018 avengers 10:15 am show in cinepolis bhandup got cancelled.
      Firstly, we were not informed anything and everyone waited for 1 and a half hour inside audi 2.
      Then i was promised the refund within 24 hours but it has been more than 3 days and i am yet to hear anything.
      I have wasted enough time and money.
      There is no number to contact.
      I will formally file a complaint now.
      Jun 6, 2018
      Complaint marked as Resolved 
      Cinepolis India customer support has been notified about the posted complaint.
      Verified Support
      May 06, 2018
      Cinepolis India Customer Care's response       Dear Aditya(Aditya114),

      Sorry for the inconvenience. Kindly share your contact details and Email ID at [protected]@cinepolis.com with your ticket number (28141) in the subject line so that our team can assist you.

      Regards
      Team Cinépolis
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        H
        H_PR
        from Bengaluru, Karnataka
        May 3, 2018
        Resolved
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        Resolved

        Address: 560076

        Hi team,

        I tried booking on 2 tickets for rs 580/- on 21st april for movie “october” for the show on 22nd april in cinepolis bangalore via cinepolis app.
        Amt is deducted but ticket booking failed. I have been sending emails about this and also posted in twitter to @indiacinepolis. So far i haven’t received any response from your side.
        Mob - [protected]; e-mail - pr. [protected]@gmail.com
        Pls let me know when will you refund?

        Regards,
        Harsha
        Jun 6, 2018
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        May 06, 2018
        Cinepolis India Customer Care's response         Dear Harsha (H_PR),

        We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

        Regards
        Team Cinépolis
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          P
          Paras Goplani
          from Bhopal, Madhya Pradesh
          May 3, 2018
          Resolved
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          Resolved

          Address: 462003

          Hello,

          I did a booking on 26/4/18 for the movie 'avenger: infinity wars' for 10:00 pm show at cinepolis, db city mall, bhopal (India). The booking was done through yes bank debit card. Although, the payment was deducted for the booking, never got the tickets booked. Now, it's been 5 dys and i haven't got the refund in my account.

          Please let me know what do i have to do next to get it.

          Thank and regards,

          Paras goplani
          +[protected]
          May 20, 2018
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          May 05, 2018
          Cinepolis India Customer Care's response           Dear Paras Goplani,

          Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (28026) in the subject line so that our team can assist you.

          Email ID:
          Transaction ID:

          Regards,
          Team Cinepolis.
          Verified Support
          May 13, 2018
          Cinepolis India Customer Care's response           Dear Paras Goplani,

          We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

          Regards
          Team Cinépolis.
          View replies
          Hello,

          The issue has been resolved. This was pretty spot on. Thank you so much.

          Regards,
          Paras Goplani
          Reply
          Cinepolis India Customer Care's response, May 17, 2018
          Verified Support
          Dear Paras Goplani,

          Thanks for acknowledging us. Please write back to us in case you need any further assistance.

          Regards
          Team Cinépolis.
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            A
            ajayjain569
            May 1, 2018
            Resolved
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            Resolved

            Address: 500065
            Website: [email protected]

            I have booked tickets from the online, but i haven't receive any email or sms from you
            Movie : bharat ane nenu
            Show : 12 30 pm
            Sudha cinepolis shah ali banda hyderabad 500065
            Date april 20

            As tickets booking was failed i have been trying to reach cinepolis but they have very ridiculous and disgusting customer service.

            Its been 15 days am in contact with them no proper response i received nor i received any refund for the money deduction
            +5 photos
            Jun 2, 2018
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            May 02, 2018
            Cinepolis India Customer Care's response             Dear Ajay Jain,

            We understand your disappointment. Please be assured, we are looking into this on priority we'll get back to you soon. Request your understanding in this regard.

            Regards,
            Team Cinépolis
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              D
              Dushyant2811
              from Pune, Maharashtra
              May 1, 2018
              Resolved
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              Resolved

              Address: Pune, Maharashtra, 411021
              Website: Cinepolis

              On 14th april i have tried the below 2 transaction (Total inr 1800/-) on cinepolis app to book baaghi 2 ticket at cineppolis westend mall, aundh pune.
              Both the time booking got failed but payment debited from mobikwik wallet.

              Order no#[protected] refer the attached image booking#1 inr 900/-
              Order no#[protected] refer the attached image booking#1 inr 900/-

              Total inr 1800/-

              Also refer the snapshot of communication with mobikwik where it is clearly mentioned that payment got successful & it is with cinepolis. Refer the attached communication with mobikwik.

              Since ticket was not booked hence i will urge cinepolis to credit inr 1800 to mobikwik wallet.

              It is very bizzare that cinepolis do not have any email id to contact?
              I have send the email to [protected]@cinepolis.com

              Thanks & regards,
              Dushyant jain
              [protected]
              [protected]@gmail.com
              +4 photos
              Jun 30, 2018
              Complaint marked as Resolved 
              Cinepolis India customer support has been notified about the posted complaint.
              Verified Support
              May 02, 2018
              Cinepolis India Customer Care's response               Dear Dushyant Jain,

              We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

              Regards
              Team Cinépolis
              May 14, 2018
              Updated by Dushyant2811               Cinepolis team,

              There is no progress it has been already 2 weeks passed, can you let you know what is the blocking point here.

              Regards,
              Dushyant Jain
              [protected]@gmail.com
              Verified Support
              May 30, 2018
              Cinepolis India Customer Care's response               Dear Dushyant Jain,

              We do understand your concern. We're investigating the matter from the depth, request you to allow us some time and we'll connect with you soon regarding the same.

              Regards
              Team Cinépolis
              View replies
              It has been 3 days but no response from Cinepolis Team.

              May i urge you to do the needful quickly
              Reply
              Cinepolis India Customer Care's response, May 5, 2018
              Verified Support
              Dear Dushyant Jain,


              Please be assured that our team is working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

              Regards
              Team Cinépolis
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                S
                Sruthik
                from Dharmapuri, Tamil Nadu
                May 1, 2018
                Resolved
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                Resolved

                My booking for amount of rs.572.34 was deducted twice with 2 bookings on 1st may for dhiya movie at fun cinemas coimbatore but did not receive any confirmation mail or message. I would like you to refund the amount as soon as possible.

                Email: [protected]@yahoo.com
                Amount to be refunded: rs. 1144.68 (2bookings)

                Would be great if you can provide your contact number for simpler communication.
                Jun 5, 2018
                Complaint marked as Resolved 
                Cinepolis India customer support has been notified about the posted complaint.
                Verified Support
                May 02, 2018
                Cinepolis India Customer Care's response                 Dear Customer (Sruthik),

                Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (27677) in the subject line so that our team can assist you.

                Regards
                Team Cinépolis
                View replies
                Requested the staff to reduce AC as it is extremely cold. We are in AUDI 7 watching AVENGERS...we are not able to watch and enjoy because of the uncomfortable and discomfort...
                Horrible experience...
                Last time watching a movie in cinepolis
                BACK TO PVR
                cinepolis
                Eta mall binneypet
                Bangalore
                Zero star for the experience
                Reply
                Cinepolis India Customer Care's response, May 5, 2018
                Verified Support
                Dear Customer (MovieAvengers),

                Sorry for the inconvenience. Kindly share your contact details and Email ID at [email protected] with your ticket number (28040) in the subject line so that our team can assist you.

                Regards
                Team Cinépolis
                Cinepolis India Customer Care's response, May 13, 2018
                Verified Support
                Dear Customer (MovieAvengers),

                We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                Regards
                Team Cinépolis.
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                  H
                  hello sam
                  from Dharmapuri, Tamil Nadu
                  May 1, 2018
                  Resolved
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                  Resolved

                  Address: Coimbatore, Tamil Nadu, 641035

                  Booked two tickets for avengers today morning,. At fun mall coimbatore. Yet to receive sms or email for my booked tickets. Kindly heip us to proceed. Even we got the tickets confirmed booking number 4010965 and booking id wpnxsid. As we are in the idea that we will receive tha sms, waiting for the same. Not yet received anything sofar. Need an sms for the same. Help us either way to solve the issue.
                  Jun 15, 2018
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  May 02, 2018
                  Cinepolis India Customer Care's response                   Dear Customer (hello sam),

                  Sorry for the inconvenience. Kindly share your contact number, Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (27682) in the subject line so that our team can assist you.

                  Regards
                  Team Cinépolis
                  Verified Support
                  May 10, 2018
                  Cinepolis India Customer Care's response                   Dear Customer (hello sam),

                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                  Regards
                  Team Cinépolis.
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                    N
                    na9man
                    from Jaipur, Rajasthan
                    May 1, 2018
                    Resolved
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                    Resolved

                    Address: Jaipur, Rajasthan

                    I have tried to make a purchase of movie tickets for infinity war (28/04/2018) from your online portal on 22/04/2018 from my credit card but the transaction failed and my credit card was billed for rs. 930/- and its been 8 days since then i have checked my email thoroughly and sms too i have not received any sort of communication in regards to the correction of this transaction. Please refund the amount. Please find details i used when trying to book my ticket below.

                    Name - naman goyal
                    Number - [protected]
                    Email.com - [protected]@gmail.com

                    —

                    Thanks and regards
                    Naman goyal
                    M: [protected]
                    Jun 5, 2018
                    Complaint marked as Resolved 
                    Cinepolis India customer support has been notified about the posted complaint.
                    Verified Support
                    May 02, 2018
                    Cinepolis India Customer Care's response                     Dear Naman Goyal,

                    We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                    Regards
                    Team Cinépolis
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                      J
                      Jayaprabha001
                      from Avinashi, Tamil Nadu
                      May 1, 2018
                      Resolved
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                      Resolved

                      Address: Coimbatore, Tamil Nadu, 641004

                      We have a bad experience in cinepolis theatre coimbatore. The building construction is not yet completed but they are screening the movie without caring the consumers life. The rain water is pouring from the roof while watching the movie. Almost our phone and personal things are damaged due to the rain water. Y the people r not caring the consumers safety or they r caring only to making the money? What is the solution? Will they take steps after loosing so many lifes.
                      +6 photos
                      Jun 15, 2018
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Verified Support
                      May 02, 2018
                      Cinepolis India Customer Care's response                       Dear Jayaprabha,

                      Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (27680) in the subject line so that our team can assist you.

                      Regards
                      Team Cinépolis
                      Verified Support
                      May 10, 2018
                      Cinepolis India Customer Care's response                       Dear Jayaprabha,

                      We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                      Regards
                      Team Cinépolis.
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                        J
                        Jagrit Sharma
                        from Bihar Sharif, Bihar
                        Apr 30, 2018
                        Resolved
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                        Resolved

                        Website: www.cinepolisindia.com

                        I was booking movie ticket through website of cinepolis india through email id [protected]@gmail.com but during payment anount was deducted but ticket was not booked and now after i have sent email to cinepolis they are not replying nor refunding my money.
                        I have sent several emails but after getting a formal reply from their side i have not yet got any valuable reply and support from their side.
                        For the above issue i have contacted bank but they confirmed me through email that the amount has already been transferred to cinepolis.
                        +1 photos
                        Jun 2, 2018
                        Complaint marked as Resolved 
                        Cinepolis India customer support has been notified about the posted complaint.
                        Verified Support
                        May 02, 2018
                        Cinepolis India Customer Care's response                         Dear Jagrit Sharma,

                        We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                        Regards
                        Team Cinépolis
                        May 12, 2018
                        Updated by Jagrit Sharma                         issue not yet resolved by cinepolis. worst service .
                        View replies
                        Kindly tell me the exact date when you will refund my money into my bank account.
                        Reply
                        Cinepolis India Customer Care's response, May 5, 2018
                        Verified Support
                        Dear Jagrit Sharma,

                        Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

                        Regards
                        Team Cinépolis
                        Cinepolis India Customer Care's response, May 5, 2018
                        Verified Support
                        Dear Jagrit Sharma,

                        Please be assured that our team is working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

                        Regards
                        Team Cinépolis
                        Its been 9 days since transaction and till now no action has been taken nor a proper mail comminication i have received from your end.
                        Kindly being a responsible company give a valuable reply and take necessary action in this regard.
                        Reply
                        worsy service from cinepolis.. the problem is not yet resolved.
                        Reply
                        Cinepolis India Customer Care's response, May 12, 2018
                        Verified Support
                        Dear Jagrit Sharma,

                        We understand your disappointment. Please be assured, we are looking into this on priority we'll get back to you soon. Request your understanding in this regard.

                        Regards
                        Team Cinépolis
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                          J
                          jayesh pansare
                          from Mumbai, Maharashtra
                          Apr 30, 2018
                          Resolved
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                          Resolved

                          Address: Thane, Maharashtra, 400601
                          Website: cinepolis india android application

                          I have booked tickets for avengers movie ahow at cinepolis viviana vip thane for 1st may 2018 morning 9.50 am show. amount is deducted from my account but i didn't receive any tickets. wht should i do in this case, how do i knw if my ticket is confirmed? i tried calling all customer care numbers available online but none them answered. should i visit theater before the show?
                          Jun 5, 2018
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          May 02, 2018
                          Cinepolis India Customer Care's response                           Dear Jayesh Pansare,

                          We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                          Regards
                          Team Cinépolis
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                            S
                            sb2018
                            from Mumbai, Maharashtra
                            Apr 30, 2018
                            Resolved
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                            Resolved

                            Address: Thane, Maharashtra, 400607
                            Website: www.cinepolisindia.com

                            I had booked two tickets of avengers infinity war for tuesday, may 1, 2018 on 28/04/2018 (Saturday) at 10:10 am on-line from cinepolis india website for 12:30 show at 3d atmos at cinepolis, viviana mall, thane.
                            But till date i had not received any mail or sms of my tickets though the amount was deducted from my credit card.
                            I had also received the massage of the amount spend from my credit card.
                            I immediately require the confirmation of my pending tickets for the above mentioned show.
                            Jun 14, 2018
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            May 02, 2018
                            Cinepolis India Customer Care's response                             Dear Customer (sb2018),

                            Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (27683) in the subject line so that our team can assist you.

                            Regards
                            Team Cinépolis
                            Verified Support
                            May 10, 2018
                            Cinepolis India Customer Care's response                             Dear Customer (sb2018),

                            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                            Regards
                            Team Cinépolis.
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                              M
                              mukuljha
                              from Patna, Bihar
                              Apr 30, 2018
                              Resolved
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                              Resolved

                              I tried to book two tickets for Rs 400 for movie October in Cinepolis Patna for 9.20 pm show on 24 April. I booked at around 7.53pm through my SBI CREDIT CARD. The payment of Rs 400 got debited but the tickets couldn’t be generated. My registered mobile no is [protected], MUKUL KUMAR JHA. Please refund Rs 400 to my credit card.
                              Then on 26 April at 1.45 am Rs 400 and again Rs 400 got debited from the same Credit card although I was not transacting .. I was sleeping and in the morning I saw the message from my SBI CREDIT CARD. How it happened puts a serious question on the security of your site. I am a priviledged card holder of cinepolis since its inception at P&M Mall, Patna.
                              Please revert credit the total amount of Rs 400+400+400= Rs 1200 to my above Credit Card at the earliest
                              - MUKUL KUMAR JHA
                              Jul 8, 2018
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              May 02, 2018
                              Cinepolis India Customer Care's response                               Dear Mukul Kumar Jha,

                              Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (27686) in the subject line so that our team can assist you.

                              Regards
                              Team Cinépolis
                              Verified Support
                              May 10, 2018
                              Cinepolis India Customer Care's response                               Dear Mukul Kumar Jha,

                              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                              Regards
                              Team Cinépolis.
                              May 14, 2018
                              Updated by mukuljha                               I have not received Rs 1200 in my credit card till now at 12.09 pm on May 14, 2018. Please inform me about your steps having taken. My ticket number is 27686
                              Verified Support
                              May 30, 2018
                              Cinepolis India Customer Care's response                               Dear Mukul Kumar Jha,

                              You have been requested by us earlier to let us know about your concern and details. If your concern is still not resolved kindly share your Email ID at [protected]@cinepolis.com so that we can assist you better.

                              Regards
                              Team Cinépolis.
                              Verified Support
                              Jun 07, 2018
                              Cinepolis India Customer Care's response                               Dear Mukul Kumar Jha,

                              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                              Regards
                              Team Cinépolis.
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                                M
                                madhu chaganti
                                from Hyderabad, Telangana
                                Apr 27, 2018
                                Resolved
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                                I have booked cinema ticket cinemapolis malkajgiri on 25/04/2018 23/10 hrs show . Rs 600 for 4 tickets @Rs 150/per ticket.the money was deducted by Paytm vide your payment order L oder #87191.Wallet txn ID[protected]. But you have not generated the ticket and I have enquired with the theatre. They said no booking was made..
                                Hence I request you to refund the amount .
                                Jun 9, 2018
                                Complaint marked as Resolved 
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 30, 2018
                                Cinepolis India Customer Care's response                                 Dear Madhu Chaganti,

                                Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (27333) in the subject line so that our team can assist you.

                                Regards
                                Team Cinépolis
                                Verified Support
                                May 09, 2018
                                Cinepolis India Customer Care's response                                 Dear Madhu Chaganti,

                                We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                Regards
                                Team Cinépolis.
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                                  M
                                  manjeet7811
                                  from Maler Kotla, Punjab
                                  Apr 27, 2018
                                  Resolved
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                                  Amount deducted but ticket not booked on 27 apr 2018 for movie avengers infinity war for evening show 8:15 pm, amount debited from my account is rs.250,
                                  App doesn't showing any status that i booked any ticket.

                                  Upi reference no. Is[protected], please check and resolve my issue.
                                  My email is manjeet. [protected]@gmail.com
                                  Mobile no. Is [protected]
                                  May 29, 2018
                                  Complaint marked as Resolved 
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 28, 2018
                                  Cinepolis India Customer Care's response                                   Dear Customer (manjeet7811),

                                  We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                                  Regards
                                  Team Cinépolis
                                  May 20, 2018
                                  Updated by manjeet7811                                   problem not resolved till now its more than 20 days
                                  View replies
                                  still my problem not resolved
                                  Reply
                                  Cinepolis India Customer Care's response, May 3, 2018
                                  Verified Support
                                  Dear Customer (manjeet7811),

                                  We are already investigating the matter and will connect with you soon to provide the resolution. Please allow us some time.

                                  Regards
                                  Team Cinépolis
                                  how much time does it take to resolve my problem?
                                  Reply
                                  it is more than 10 days now, still my problem not resolved
                                  Reply
                                  Cinepolis India Customer Care's response, May 12, 2018
                                  Verified Support
                                  Dear Customer (manjeet7811),

                                  We understand that it is taking longer than usual. However, we would like to assure you that we are closely working on your concern and will share an update with you shortly.

                                  Regards
                                  Team Cinépolis
                                  its more than 20days now, still my problem not resolved.
                                  Reply
                                  Cinepolis India Customer Care's response, May 20, 2018
                                  Verified Support
                                  Dear Customer (manjeet7811),

                                  Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same.

                                  Regards
                                  Team Cinépolis
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                                    A
                                    ashishswami1989
                                    from Delhi, Delhi
                                    Apr 27, 2018
                                    Resolved
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                                    Address: Gwalior, Madhya Pradesh, 474001
                                    Website: Cinepolis

                                    Dear customer care,

                                    date[protected] I am book a ticket movie infinity war for date 27 april time 7:15 show venue fun cinemas Gwalior location and I am using payment methods ICICI imoblie app UPI than 270 amount is deduct in my account but ticket is not booked .

                                    Screen Showing session time out try again .Please resolve this issue and refund my amount

                                    Tran. Id[protected]

                                    UPI ref. No.[protected]

                                    Thanks & Regards

                                    Ashish kumar swami

                                    Account No:[protected]

                                    Mobile No:[protected]
                                    May 31, 2018
                                    Complaint marked as Resolved 
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 30, 2018
                                    Cinepolis India Customer Care's response                                     Dear Aashish Swami,

                                    We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                                    Regards
                                    Team Cinépolis
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                                      V
                                      vibhorv
                                      from Lucknow, Uttar Pradesh
                                      Apr 26, 2018
                                      Resolved
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                                      Address: Lucknow, Uttar Pradesh
                                      Website: Cinepolis app

                                      I have booked 2 tickets for avengers: infinity war 27 april 2018 12.45 show at cinepolis one awadh centre lucknow, on 24 april 2018. I have paid via debit card, money got deducted from card but still didn't received any confirmation about the tickets booked.
                                      Please help me as soon as possible
                                      Here are the details of the transaction
                                      Name : vibhor verma
                                      Email : [protected]@gmail.com
                                      Contact number : [protected]
                                      Transaction id:
                                      Pos txn at[protected]hdfc[protected]cinepolis india p
                                      Here i have attached the details of my transaction and bank's e-passbook which clearly states that the transaction was successful.
                                      Please see the issue as soon as possible.
                                      +2 photos
                                      May 29, 2018
                                      Complaint marked as Resolved 
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 28, 2018
                                      Cinepolis India Customer Care's response                                       Dear Vibhor Verma

                                      We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                                      Regards
                                      Team Cinépolis
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                                        A
                                        Abhilash Salian
                                        from Bengaluru, Karnataka
                                        Apr 26, 2018
                                        Resolved
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                                        Resolved

                                        Address: Dakshina Kannada, Karnataka, 575011

                                        Booking for avengers infinity war
                                        City :mangalore
                                        Cinepolis citycenter mall, mangalore
                                        Date:[protected]
                                        Showtime :10:00
                                        Mobile:[protected]
                                        Email :salian. [protected]@live.com
                                        Debit card transaction id - sdb429776
                                        Issue: while booking my payment showed error but my money got deducted. Also i was not issued tickets for my booking. I got confirmation from bank that my money drawn at cinepolis amount to rs 510 for which i was about to book tickets.
                                        Hence i would like to submit my complaint.
                                        Jun 6, 2018
                                        Complaint marked as Resolved 
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 26, 2018
                                        Cinepolis India Customer Care's response                                         Dear Abhilash Salian,

                                        Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (26538) in the subject line so that our team can assist you.

                                        Regards
                                        Team Cinépolis
                                        Verified Support
                                        May 06, 2018
                                        Cinepolis India Customer Care's response                                         Dear Abhilash Salian,

                                        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                        Regards
                                        Team Cinépolis.
                                        View replies
                                        Hello! I just now booked two tickets for VEERE DI WEDDING in Cinepolis Lake Mall kolkata for 5:30pm show. The amount of Rs.360/- was debited from my bank account but the tickets aren’t booked. Now this is happening for the second time which is ridiculous.

                                        Kindly help me with the refund! Attaching the debited reciept from the bank.

                                        money deducted from debit card but ticket not received - Comment #3119716 - Image #0
                                        Reply
                                        Cinepolis India Customer Care's response, Jun 6, 2018
                                        Verified Support
                                        Dear Shalini Mukherjee,

                                        We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                                        Regards
                                        Team Cinépolis
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