Cinepolis India Complaints & Reviews

Prior to march, 2017 the items inside cinepolis coffee tree outlest were lower for example cheese sandwich was rs 150. However after march 31, 2017 the prices were increased on pretext of gst which was calculated at the rate of 9%.

Since, after gst the prices had to be lowered if the outlet administration wants to make money they could have told the customers clearly about price hike. Why the increase has been covered under garbs of gst and attempt to befool public. Also its not clear by which calculation 170+15=inr 200 with an attempt to "round off". Who permitted the authority for this round off? See the attached receipt.

Blatant flaunting of rules.

It is nowhere mentioned in the guidelines that you can't carry an amplifier with you. I was travelling home from up to delhi so decided to watch a dunkirk (Movie) at red mall ghaziabad on 26 july 2017 which has only one working outlet which is cinepolis.

At the baggage area when i tried to give him the amplifier he refused saying it isnt allowed here, yet the guards didnt say anything during initial check at the mall entry. I kept it nearby the baggage area.

During the interval i came back to the baggage area in order to have some water from my bag, to my shock the amplifier wasnt there, it was illegally confiscated by the (Supposed) owner who used bad and abusive language and told the guard to escort me out of the mall premises. I had to find some place to keep the amplifer and come back.

Due to this i missed a considerable part of the movie and therefore want an apology so this this kind of inconvenience should not happen to anyone in future. I understand that the mall has opened recently and the overall experience was very good, but this kind of behavior by the authorities isnt acceptable.

Please take action against the mall owner against this, my money for the tickets also got wasted and i was able to watch only half the movie.

Despite providing mobile no. Everytime during tickets purchase the membership points are not added to my account. I have been a regular visitor at cinepolis cinemas and the practice of not crediting the pts also seem to be regular. Whats the fun of having such schemes which are not being followed, its better not to have such offers and lure the customers and making a fool out of them.

I tried booking 4 tickets for movie 'tubelight' on july 1, 2017 for 2.35 pm show at lake mall kolkata from the cinepolis app. Although rs 788.72 got debited from my credit card account, no ticket was booked. Till date i have not received a refund. I have lodged complaints through the app and have also raised the issue by emails. The mails sent to email ids [protected]@cinepolis.com and [protected]@cinepolis.com have bounced back with the message' the email id was not found'. Emails sent to [protected]@cinepolis.com with reference id feedback 07/07/2017, issue=6883 proj=78 have also gone unanswered. Till date, i have neither received any response from cinepolis nor have i received the refund.

I had complained earlier also but have not received any positive response.
I made a online reservation of 04 tickets on 10th june 2017 for rabta movie at cinepolis centre square mall kochi. The money was deducted from my bank account by the tickets were not generated. The reference number for the bank transaction is:[protected] for rs. 680.72. Could you have the refund processed as it been due since 02 months now.

Jancy nelson..

I have done 4 ticket (2 Times) booking through your sight...my amount is deducted 2 times (Rs. 1476.8 each - total Rs. 2953.6/-) but ticked is not booked..
I personally went to Viviana mall and discuss about my payment..they have confirmed that my booking is not there and amount will be refunded...

My account no. is [protected] / Axis (Bank
Please reverse my amount ...
My phone no. [protected]..

Hi team,

This is to bring to your notice that i had booked 4 tickets for fida at cinipolis at malkajgiri

Ticket confirmation number - cp[protected]/wrwlfrd fidaa (Telugu)
On sunday 30/07, 04:45 pm dm b10, b11, b12, b13 audi 3 at cinepolis ccpl mall malkajgiri

The location was selected mistakenly as malkajgiri instead of kukatpally.

I stay in patancheruv and malkajgiri is too far.

I would request you to please cancel those tickets as i would not be able go. And refund the money.

Quick action would be really appreciated.

Regards,
Naresh
[protected]

On 22th of the month i visited at fun cinema panipat to watch movie "jagga jasus". Unfortunately i have to let you know that the behave of cinema staff was realy very rood. I asked for cold drink at canteen, and canteen person iserts in store room, i felt realy strange and followed him, it is very bad to know you that they guys are selling cold drinks of rs 145 after buying from market. To know all of this matter i asked them to call cinema manager and manager told me "if you wants to meet me, then you have to wait for 30 minutes". For that reason i couldn't watch the movie, after all manager meets me and when i told him everything then says it's all ordered by our company. So please let me know if all these hapening ordered by your company. I hope you will take strict action against that manager otherwise we'll share about all these things on facebook and other social sites and also we'll inform to goverment of india, you and your cinema will be responsible for all of this.

I attended the 9:20 am show on 24th july, 2017 of dunkirk (Imax) at
Audi04 seats vip-o6, o5. I left my wrist watch behind by
Mistake and would like to know if the same has been found by the
Cinema authorities. If so, i'd like to come and collect the same. I would really appreciate if you could help me find it back. Email id: [protected]@gmail.com
Ph: [protected]

Dear cinépolis,

I am a regular user of your ahmedabad cinema. I just booked two tickets for tonight's show - however i have been charged twice on my credit card. Kindly reverse back one transaction. The first time i tried to go through it said an error occurred and so i had to do it again. Kindly have the transaction reversed at the earliest.

Above all i have also tried to send an email on each and every email address that you have stated on your website - but all of them fail.

For your reference, my transaction code is 5661313

I look forward to your response.
Thanking you,
Zara sheikh.

I have booked the ticket for three tickets[protected] at 4:45pm in cinepolis ccpl mall malkajgiri hyderabad mall, i want to be cancel thease tickets amount has been deducted booking no:3221830... For further details of refunding the amount please contact [protected]@yahoo.co.in. It amounts to 540 rs... Would like it if as soon as possible... To be refunded very soon..

As mentioned in my previous complaint, i booked four tickets for "war of the planet of the apes" on 15th of july 2018 for the 16th of july
1:35 pm show at cinepolis p & m mall on cinepolis' website and checked on the m-ticket option before making a rs. 1000 payment through my visa debit card. The payment was successful and the amount got deducted from my account but i didn't receive the email confirmation. I didn't receive the m-ticket on my mobile either. I had to book the 4 tickets via bookmyshow later on. I filed a complaint on here and even emailed their customer support several times but i haven't received the refund of that amount yet. A cinepolis support staff reached out to me on here in the comments section of my previous complaint asking me for my email id and mobile number. I provided him/her with it. I immediately received a call from [protected] on the contact number i'd provided cinepolis with and claiming to be a cinepolis employee he asked me to go to www.paymentauthorization.in and fill in my card details to get a refund. The next thing i find out, an amount of inr 6000 was deducted from my bank account. I have been a very loyal and regular customer of cinepolis patna for years now and they can verify that but now i so deeply regret ever using their services. I've spent thousands, tens of thousands if you add the amounts spent on snacks, with them, over the years. My account has been wiped out. I have no idea what to do and how to get my money back. This is so disappointing i am running out of words really. Hope i get some help asap. Sigh.

Yesterday i purchased 8 tickets of the munna michael for which i paid rs 2000 in cash... And i provided my number at the counter which is registered at cinepolis. Neither i have got the points i am able to use my previous points
Whats the matter.
Is this a new way of cheating or fooling your customers... I request you to please look into my matter and provide a satisfactory solution.

Otherwise we have many more options for entertainment.

I think that the exorbitant food charges and meagre amount served on plate is something totally unjustified. It must be taken care of. Given that we are paying an amount which is much above the standards, we expect the same in return. We ordered a plate of momo. First of all it was priced at 150₹ per plate and secondly the momos were partially cooked. We had no choice, but to eat the inedible. Some measures are needed to mend such unwarranted activity.

I have booked tickets for dunkirk on july 20 for july 22.. 10 am show at royal meenakshi mall bangalore but however the tickets were not confirmed and i was charged on my card.
Pls refund the money i request you to not confirm the ticket and refund the money

Email id [protected]@gmail.com
Cinema royal meenakshi mall
Contact [protected]

Pls refund immediately...

Transaction using cinepolis website. Their payment gateway is ccavenue. Payment was by pnb netbanking, amount got deducted but ticket was not booked and error message was shown.

Please check this as soon as possible

It showed this in my pnb remarks - cc avenue/[protected]/[protected]/
So i think ccavenue order #[protected], txn id [protected]
Transaction date - 20/07/2017
Please issue a refund back to my pnb account.

Please don't book tickets directly with cinepolis through which fun mall tickets can be booked directly. Amount got debited from account but ticket was not booked. Till not thery only keep sending mails to email id saying that our feedback is more important to improvise but never took effort to refund the amount though sending a complain to their customer care regarding this. Decent looking actual cheaters. Bookmyshow is better option to book tickets though we pay extra commission rather loosing money without ticket becomes unbooked in booking through cinepolis. India is unfortunate to some extent with business cheaters like cinepolis.

Hi,

I have lost amount of rs. 535.89 while booking ticket on 1st july 2017 but ticket was not booked. I have booked it from net banking using a debit card. I need to have a confirmation mail to get back the amount from respective bank. Please do send the mail to my gmail id: kameswari. [protected]@gmail.com.
Transaction details:
Bil/[protected]/pgmib-movie/https:
//inetvis

Thanks,
Kameswari.

I used the desktop website of cinepolis to book tickets at cinepolis royal meenakshi mall, bengaluru.

The film is jagga jasoos and the show is 5.30pm
The date is today, 19th of july, 2017

I paid through paytm an amount of rs. 660
The wallet txn id: [protected] was confirmed by paytm

However, my m-tickets are not generated.
Kindly let me know my next steps.

I just booked four tickets for "war of the planet of the apes" for tomorrow's
1:35 pm show on cinepolis' website and checked on the m-ticket option before making a rs. 1000 payment through my visa debit card. The payment was successful and the amount got deducted from my account but i didn't receive the email confirmation. I didn't receive the m-ticket on my mobile either. I need the booking confirmation of those four tickets i bought for the show and the m-tickets, or a refund of my money asap. This is so frustrating as this is the third or fourth time this has happened with me while booking tickets from cinepolis.com. I'm a very regular and very old customer of cinepolis p&m mall patna, watching movies there at least once or twice per week with my family, so this is extremely disappointing! I hope i receive my tickets or a refund as soon as possible, preferably tickets, as the show date is tomorrow.