Cinepolis India Complaints & Reviews

This is my worth experience with cinepolis crossriver mall.. I have booked show 7.15 today they dont have even burger not sandwich nothing else to eat.. When i ask to manager they said like khatam ho gaya kya karen bahar se apna le aao... I said ill gove money please you provide me from outside as my movie show about to. Going start he said aap. Interval me chale jana.. I said m. Very very hungry.. He said o cant do. Nothing manager name is mr. Shambu crossriver mall opposite screen 3 from. Next time ill never come to cinepolis as o was regular customer of cinepolis

Kindly help me out i have lost my wallet in audi no 6 1:35 pm show it movie
Seat no h16-17
Colour was brown
It has my debit card of bank of baroda
Big bazar card, my pan card, my photos
2000 rs
I am in lucknow
Please find my wallet its urgent i need my documents and ids
I have provided you every information about my wallet
Its a request to kindly give more attention to...

It is to inform you that i (Deepak singh) with my father visited cinepolis grand venice mall, greater noida on 5th september, 2017 to watch a movie named "toilet ek prem katha". We asked for four tickets at the ticket counter for 10:30 show. First i used my atm card to make the payment of rs.440/- (Rs.110/-per ticket) but when i entered my atm pin in your atm card swipe machine it did not accept it. The men at the counter asked me to make payment through cash. I gave her 5, 00 rupees in cash and she returned me rs.60/-. But after few minutes a message came to my mobile stating that rs.440/- has been debited from my account no. ([protected]) on 10:16:28 tuesday pos. During same time i complained about this double payment to the same men at the counter, then, she said that it happens at some times due to network problem but i need don't worry it will be credited back to your account within 24 hrs. I waited for 24 hrs but the amount was not credited back. The ticket details are: audi 3 executive j - 2, 3, 4 & 5; (1st ticket no.-000522, 2nd ticket no.-000521, 3rd ticket no.-000520, & 4th ticket no.-000519) and invoice no. Is (038631) for four tickets.
Moreover, i got my account statement printed which shows that an amount of rs.420/- was debited on 05/09/2017 through your pos i will attached message screenshot on this mail
I am also attaching the photos of my movie tickets and account statement along with this application.
Sir, from the above mentioned details you may clearly check from your system that a wrong double payment of rs.440/- had been made on the above mentioned date and time for the above mentioned movie, so, i request you to please refund my rs.440/- to my a/c no.- ([protected]) as soon as it is possible.

I am venkat watched movie nene raju nene mantri at 7:35pm on 31-aug-2017 p9, p10 vip seats while show delayed for some reasons i have questioned the concerened regarding the delay of show mr. Ravi misbehaved with me due to improper reason. How far this is correct in audience point of view who are waiting for hours together outside for watching the shows

I booked tickets for jagga jasoos for 15th july, 2017, show timing - 14:30.
Amount of rupees 800/- got deducted by i did not get the tickets.

And its september and still no action has been taken in this regard.

Thus you are requested to refund the amount of 800/- as soon as possible.

Please find the details asked for, below:

Customer name
Abhinav shakya
Transaction ref no
[protected]igabqlyyo4
Movie name
Jagga jasoos
Show date and time
15th july 2017 14:30
No of tkts:
2
Amount paid
800/-

Phone no:
[protected]

Email id:
[protected]@gmail.com

I have done my complaint one moth back for two unsuccessful transaction against movie tickets on 30/7/[email protected] each... I received one payment back... But the other one is still pending...
I have complained to my back also.. They have informed that the pending one is reached to the vendor.. So i need a receipt of my payment then only i can recover that amt..

Please send the receipt of my payment which i have not received the tickets...

All details of my payment is mentioned in my previous mail..

Thank you for understanding..

Regards
Jancy nelson

I regularly visit chembur k star mall fun cinema and have observed that they are deriving profit out of gst for food items. Before gst rate of samosa was rs. 100 & now after gst it is rs. 118 so there is no reduction in basic price after gst. Same thing happens with other food items where they are charging gst over & above the mrp value. This is clear violation of gst anti profiteering law

I wanted to know that i have booked tickets for annabelle creation in cinepolis lake mall. At the time of booking i did not see any age restiction message but later i saw. Now i am 16 year old, will i be able to see the movie in the theatre or i will be restricted to enter due to the age restriction? If i am restricted to enter the thetre due to age restriction then my tickets will be wasted. So pls help me

I bring you kind information. That i visited your cinema halls at lucknow and patna and it was unfortunate to find that there is no seperate provision for wheelchair users... If person booked your gold or vip seat the entry is through front and there is lots of stairs.. There is no provision of ramp or direct entry from back side to reach at last row of hall (For recliner). Its very humiliating and scary for person who uses wheelchair.. Cinepolis is international brand.. I didn't expect such negligence from them. Pls do something for this issue

First u change your edc machine
Its second i m facing this problem from your bhandup branch i swifed my card nd my money dedicate from my account nd then also he is taken cash nd after that i told him to refund my money then he is saying wait for 2 days nd today is 4 day the refund is not credited to my account what rubbish service r u providing cinepolis
We r paying from cash also nd from card also u r charging for 2 times for single ticket
Nd after that u r saying this is bad transaction nd all

It is to inform you that i (Neelam yadav) with my husband visited cinepolis one awadh center mall, lucknow on 6th august, 2017 to watch a movie named "gurgaon". We asked for two tickets at the ticket counter for 15:30 show. First i used my atm card to make the payment of rs.420/- (Rs.210/-per ticket) but when i entered my atm pin in your atm card swipe machine it did not accept it. The lady at the counter asked me to make payment through cash. I gave her 2, 000 rupees in cash and she returned me rs.1, 580/-. But after few minutes a message came to my mobile stating that rs.420/-has been debited from my account no. ([protected]) on 15:29:43 thru pos. During interval i complained about this double payment to the same lady at the counter, then, she said that it happens at some times due to network problem but i need not worry it will be credited back to your account within 24 hrs. I waited for 24 hrs but the amount was not credited back. Later, i decided to wait for some more days and now ten days have passed but still wrongly deducted rs.420/- is not credited back to my account no. ([protected]).
The ticket details are: audi 8 executive e - 3 & 4 ; (1st ticket no.[protected] & 2nd ticket no.[protected] and invoice no. Is (054951) for both the tickets.
Moreover, i got my pass book printed which shows that an amount of rs.420/- was debited on 06/08/2017 through your posp/12459793/[protected].
I am also attaching the photos of my movie tickets and pass book page along with this application.
Sir, from the above mentioned details you may clearly check from your system that a wrong double payment of rs.420/- had been made on the above mentioned date and time for the above mentioned movie, so, i request you to please refund my rs.420/- to my a/c no.- ([protected]) as soon as it is possible.

Today I went to enjoy a movie "Toilet" at Cinepolis Aundh, Pune which was to start at 12:10 pm. We had to bear with 25 min of commercial before the movie started. During intermission again 25 min of commercials were inflicted on us. So the movie which was of 2:40 hrs duration lasted for 3:20 min.
I want to know why we shooulkd pay for watching the commercials when this is the most expensive movie hall in the town?

Respected authority,
I would like to inform the awful situation faced by me on 11th aug 2017 when i came to watch war of the planet of the apes at 10:10pm at cinepolis, seasons mall, pune.

I faced major inconvenience especially when i had to purchase my tickets as there are 7 ticket counters and only 2 of the counters are active and the remaining do not have any staff running them!

Besides the long queue and missing the beginning of my movie as always, when i was watching the movie, i could hear bollywood music and loud vibrations and thumoing from the next auditorium.

I have faced this issue previously as well, this is not the first time, i am deeply disturbed and upset as i was unable to watch my moie, my time and energy was totally wasted as there was nothing done about this!

When i went to the box office to complain the manager at the box office kept refusing this and i had to ask him to come with me to the auditorium after which he till shamelessly denied the sound leakage taking place from the next auditorium disrupting our movie, when i asked another staff member he clarified it out mentioning he could her the music from the next auditorium as well! This has been the most disgusting, despiteful experience i have ever had in any multiplex.

Besides this the manager named rahul ([protected]) refused to process my refund and kept delaying me with his random ranting about unnecessary things in order to waste my time and give me complimentary tickets which seemed inappropriate considering i was really furious with this issue repeating for the second time!

He said he was unable to process the refund the same day and then took over 30 mins of my time just to process it.

The priority of your multiplex and the managing director should not have to be to expand to 400 screens when he is unable to manage a tiny multiplex with just 12 screen that is terribly managed, dirty, stinky, noise polluted with sounds of each auditorium leaking into the next auditorium!!!

I am truly surprised as to who has been hired to manage and maintain this multiplex as it doesn't even deserve a single star out of five.

I would rather be home and watch a movie than to come to the multiplex to stand in the queue for over 20 mins when there are 5 other ticket counters at the box office inactive, only to spend my money to miss the beginning of my movie n then get disturbed by noise pollution from the next auditoriums!!

I am disgusted of cinepolis and i shall discourage all of my friends and family members from coming to cinepolis ever again!!

I shall highlight this article in several online publications, blogs, newspapers and the media through my journalist friends as there has to be strict action taken about this immediately!!

Is there anyone in charge of quality control for this terrible multiplex?

My time, money, energy, fuel has been wasted to come to your low grade multiplex to watch a movie and to receive such unaccomodating unacceptable service!

Is there anything as awful as that?

I shall never step into cinepolis ever again!

Sincerely,
Mojtaba

Hi cinepolis admin,

I booked 2 tickets online on your website using paytm as the payment method. I paid 558.4 and the transaction details are as mentioned below.
Paid for ordercinepolis india private l order #62287 paytm cash txn id
[protected]-07-29 09:01:43 pm
However, when we went to the theatre, the man at the counter said that he
Cannot see the transactions at his end so the tickets had not been booked. I had to pay again to buy tickets.
I had raised a complaint with paytm and they have confirmed that the transaction was successful and have referred me to you. I have emailed you so many times on [protected]@cinepolis.com which was mentioned on your website but have not heard back from anybody.

Would request you to arrange a refund.
Thanks, moutushi

Sir,
Today i bought 2 tickets of "jab harry met sejal" show timing 9th august 2017 12.30 pm at lake mall cinepolis but i still didn't get the points.
I have a running account in club cinepolis
Registered phone number is [protected]

I will be grateful to you if you kindly consider this as a serious matter and give my rightful points.

Thank you

Prior to march, 2017 the items inside cinepolis coffee tree outlest were lower for example cheese sandwich was rs 150. However after march 31, 2017 the prices were increased on pretext of gst which was calculated at the rate of 9%.

Since, after gst the prices had to be lowered if the outlet administration wants to make money they could have told the customers clearly about price hike. Why the increase has been covered under garbs of gst and attempt to befool public. Also its not clear by which calculation 170+15=inr 200 with an attempt to "round off". Who permitted the authority for this round off? See the attached receipt.

Blatant flaunting of rules.

It is nowhere mentioned in the guidelines that you can't carry an amplifier with you. I was travelling home from up to delhi so decided to watch a dunkirk (Movie) at red mall ghaziabad on 26 july 2017 which has only one working outlet which is cinepolis.

At the baggage area when i tried to give him the amplifier he refused saying it isnt allowed here, yet the guards didnt say anything during initial check at the mall entry. I kept it nearby the baggage area.

During the interval i came back to the baggage area in order to have some water from my bag, to my shock the amplifier wasnt there, it was illegally confiscated by the (Supposed) owner who used bad and abusive language and told the guard to escort me out of the mall premises. I had to find some place to keep the amplifer and come back.

Due to this i missed a considerable part of the movie and therefore want an apology so this this kind of inconvenience should not happen to anyone in future. I understand that the mall has opened recently and the overall experience was very good, but this kind of behavior by the authorities isnt acceptable.

Please take action against the mall owner against this, my money for the tickets also got wasted and i was able to watch only half the movie.

Despite providing mobile no. Everytime during tickets purchase the membership points are not added to my account. I have been a regular visitor at cinepolis cinemas and the practice of not crediting the pts also seem to be regular. Whats the fun of having such schemes which are not being followed, its better not to have such offers and lure the customers and making a fool out of them.

I tried booking 4 tickets for movie 'tubelight' on july 1, 2017 for 2.35 pm show at lake mall kolkata from the cinepolis app. Although rs 788.72 got debited from my credit card account, no ticket was booked. Till date i have not received a refund. I have lodged complaints through the app and have also raised the issue by emails. The mails sent to email ids [protected]@cinepolis.com and [protected]@cinepolis.com have bounced back with the message' the email id was not found'. Emails sent to [protected]@cinepolis.com with reference id feedback 07/07/2017, issue=6883 proj=78 have also gone unanswered. Till date, i have neither received any response from cinepolis nor have i received the refund.

I had complained earlier also but have not received any positive response.
I made a online reservation of 04 tickets on 10th june 2017 for rabta movie at cinepolis centre square mall kochi. The money was deducted from my bank account by the tickets were not generated. The reference number for the bank transaction is:[protected] for rs. 680.72. Could you have the refund processed as it been due since 02 months now.