Cinepolis India Complaints & Reviews

Hi.. My name is arshad ansari,

I tried booking 2 tickets for movie 'subh mangal savdhan' on 29 september 2017 for 30 september 5:35 pm show, at viviana mall thane maharashtra, from the cinepolis app.

Although rs.440 got debited from my account, no ticket was booked. Till date i have not received a refund,

I have lodged complaints through the app and have also raised the issue in cinepolis viviana mall thane, with mr. Sagar (Unit head) and i was also talk with mr. Abhimit kumar (Cinepolis finance department) he was tell me your money was send automatically to your account same day,

Till date i have neither received the refund,

I have also e-mail to [protected]@cinepolis.com with my bank statement,

On taking up the matter with the bank, the bank has also informed that they had not received any communication or refund from cinepolis,

No refund has been received by me even after 36 days after the transaction although no ticket was booked,

I have booked 5 ticket on 22nd oct 2017 for 'secret superstar' movie for 16:45 show at cinepolis crm mall shahdara through cinepolis website. There are three debits of rs 1596.00 and one credit of rs. 1596.00 in my hdfc account.

Please note that i have contacted hdfc bank and they have told to contact cinepolis for refund.

Please find the copy of statement and ticket booked for your further reference. Kindly contact and refund the amount.

Regards,

Sandeep

Hi, i am sitting in spice cinema noida and taken an order just now from candy bar
A berger 2 popcorn and chocolate. The berger was pathetic and could see fungus and jerms in light. Here the manager has recognize it but have no sorry feeling and started fighting on complain. His name is abhishek pratap singh and same with the supervisor.
Is there a way you can control this kind of delivery. I am also following with food security of india. Hoping you will take an appropriate action.

Name: abhishek
Contact :
[protected]

I tried booking 4 tickets for movie 'tubelight' on july 1, 2017 for 2.35 pm show at lake mall kolkata from the cinepolis app. Although rs 788.72 got debited from my credit card account, no ticket was booked. Till date i have not received a refund. I have lodged complaints through the app and have also raised the issue by emails. The mails sent to email ids [protected]@cinepolis.com and [protected]@cinepolis.com have bounced back with the message' the email id was not found'. Emails sent to [protected]@cinepolis.com with reference id feedback 07/07/2017, issue=6883 proj=78 have also gone unanswered. Till date, i have neither received any response from cinepolis nor have i received the refund. On taking up the matter with the bank, they had given me a temporary credit which they have now reversed as the transaction was settled successfully. But no ticket was booked. The bank has also informed that they had not received any communication or refund from cinepolis. No refund has been received by me even after 3 months after the transaction although no ticket was booked.

On the 3rd of oct 2017 i had purchased a movie ticket for judwa 2 for evening show. On reaching there i was informed by the security in charge that this show has been cancelld because of a movie premiere in the same screen where i was to be shown the movie.. I went down at the ticket counter to ask for a refund.. The people there confirmed that the show had been cancelled and told me that within 7 days my money will be refunded in my bank account as i had booked it through bookmyshow app... Till today i haven't received any refund and yesterday i called bookmyshow customer care to enquire and they told me that they haven't received any update about that movie being cancelled from the multiplex... Please look into the matter and revert me asap.. Movie ticket cost was rs.145

So i was expecting my movie timing at 12:15pm of rs 1.15 that was normal and she handed me executive instead of that she given me a ticket of rs 150 at at1:15 and when i asked for the alteration she refused to do it and said its not her mistake although i clearly mentioned that i need current movie of 12:15pm. This was the first time i visited to cinepolis and was highly unsatisfied and ill never recommend any one to visit cinepolis
Revert back at [protected]
Kapil. [protected]@gmail.com

My complaint is about fun cinemas sigma mall bangalore. (Spyder tamil 9:10pm show sep 27th 2017)
Being one of the theatre chains in india, it's the worst maintained cinema hall ever. Luckily on a weekday all my friends agreed on the movie plan and we booked ticket in fun cinemas since their primary things seats and sound are pretty good.in the middle of the show, screen went off and we were only able to hear the audio. They came and told server was down and it would take sometime. After 15 minutes we were asked to leave since they couldnt do anything and we were promised that refund would be done. Since i booked it thorugh paytm, they told we would get from paytm only.in short they ruined my movie night.

Hello management,

My complain is not about manager. I want to address higher management. Incident happened when i entered into your vadodra movie plex. I have diabetes so i have to carry snacks for odd hours. I was carrying corn kurkure and one maushambi juice. Senior manager stopped me and i said due to diabetes i have to carry this and i will not open until i feel it. I asked about the rule book but he said rudely, he doesn't have. He started inspecting and asking very odd and rude question. Then i have shown him my medical prescription and also wish to offer my i-card to verify. But his rudeness not gone. He allowed but lot of question was in his face.

My appeal to higher management, 1) please flash message during start and during interval that if you are in medication, bring prescription and icard. Even if you have diabetes then you cannot carry necessary snacks. 2) or instruct the counter representative, paytms etc to ask about illness before booking ticket 3) please write in back of ticket about this 4) also please write, if you have diabetes, you have to buy from our counter only.

These will help customer and they will decide accordingly.
I am not writing senior manager name. But for betterment if you want then please ask. But no need to punish him, he was doing his duty i suppose.

Helo sir/mam
I am dr. Harsh and i want to complain about cycle parking in cinepolis jaipur (World trade park). As one day i went on my cycle to movie in cinepolis and they said that there is no parking for bycycle. And i depressed... So please do something about it. Because i don't want to lose my health. So please do something asap.
Dr. Harsh
[protected]
[protected]@gmail.com

Hi team,
Amount deducted for ticket - jai lava kusa but did not received.
Please find the below attached screen shot of my internet banking and also my booking seat numbers which i got selected.

Bank reference id:-
Ref no :- 20sep2157
Purchase subject: mcupos 20sep2157
Card no.: 5497xxx5xxxx9302
Date - 20sep aip*cinepolis india pr mumbai ref:[protected]

Kindly help me in giving either ticket or money refund and do the needful.

On 04 may 2017, i tried to book a movie ticket via cinepolis android app at cinepolis kochi. I tried 3 times & every time the transaction failed, but an amount of rs170.18 was deducted each time from my account. First 2 times, i tried via sbi maestro debit card & the 3rd time i used federal bank mastercard debit card. I received ccavenue txn#s for the first 2 transactions; they are:[protected] &[protected]. For the 3rd transaction, the reference is given as "to ecm/3883/aip*cinepolis india pr\aip*c". I tried contacting payment gateway ccavenue but no response from their side & when i contacted cinepolis via email ([protected]@cinepolis.com), i got a reply on 08 june 2017 that refund has been processed. I still haven't got any refunds & no utr number was provided. After that, no response from cinepolis. Total refund amounts to rs510.54.

My phone# is [protected].

Dear Concern

Today i was planed to watch Badshaho in Cinepolis WTP Jaipur with my friend, i was booked a ticket through Book My Show and my seat number was L-17, 18 of show which was at 3:50 PM. When me and my friend were entre in thetre the executive inside the theatre who helped customers to find out their seat told us that your seat will be on 2nd from top in right.
But there was already somebody was sitted on that seat when we asked them then they said that executive told them that this is their seat.
but as per our ticket L-17, 18 was ours when we asked executive to told them to change their seat insted of told them to change their seat he told us that"क्या फ़र्क़ पड़ता है यहाँ बैठ जाओ".is this the way to deal with customers in cinepolis.
that guy who was seated in our seat misbehaved us regarding seat issue.

why we will face this in cinepolis type reputed theatre which in known for best in services. their restaurenrs are also too much pathetic, there are restaurent namende Cofee Tree, i think service of a local tea maker will be faar better then this huge name restaurent cofee tree, no body was entertain customers i was asking them again and again for my order and they were transfering it to one to another.

i am a regular viewer of movies through cinepolis and cinepolis is best in city but today incident changed my mind totally
next tym i will be think twice before go to cinepolise.

if you are really care of your customer then i hope that u will look in to the matter

Thanks

This is my worth experience with cinepolis crossriver mall.. I have booked show 7.15 today they dont have even burger not sandwich nothing else to eat.. When i ask to manager they said like khatam ho gaya kya karen bahar se apna le aao... I said ill gove money please you provide me from outside as my movie show about to. Going start he said aap. Interval me chale jana.. I said m. Very very hungry.. He said o cant do. Nothing manager name is mr. Shambu crossriver mall opposite screen 3 from. Next time ill never come to cinepolis as o was regular customer of cinepolis

It is to inform you that i (Deepak singh) with my father visited cinepolis grand venice mall, greater noida on 5th september, 2017 to watch a movie named "toilet ek prem katha". We asked for four tickets at the ticket counter for 10:30 show. First i used my atm card to make the payment of rs.440/- (Rs.110/-per ticket) but when i entered my atm pin in your atm card swipe machine it did not accept it. The men at the counter asked me to make payment through cash. I gave her 5, 00 rupees in cash and she returned me rs.60/-. But after few minutes a message came to my mobile stating that rs.440/- has been debited from my account no. ([protected]) on 10:16:28 tuesday pos. During same time i complained about this double payment to the same men at the counter, then, she said that it happens at some times due to network problem but i need don't worry it will be credited back to your account within 24 hrs. I waited for 24 hrs but the amount was not credited back. The ticket details are: audi 3 executive j - 2, 3, 4 & 5; (1st ticket no.-000522, 2nd ticket no.-000521, 3rd ticket no.-000520, & 4th ticket no.-000519) and invoice no. Is (038631) for four tickets.
Moreover, i got my account statement printed which shows that an amount of rs.420/- was debited on 05/09/2017 through your pos i will attached message screenshot on this mail
I am also attaching the photos of my movie tickets and account statement along with this application.
Sir, from the above mentioned details you may clearly check from your system that a wrong double payment of rs.440/- had been made on the above mentioned date and time for the above mentioned movie, so, i request you to please refund my rs.440/- to my a/c no.- ([protected]) as soon as it is possible.

I am venkat watched movie nene raju nene mantri at 7:35pm on 31-aug-2017 p9, p10 vip seats while show delayed for some reasons i have questioned the concerened regarding the delay of show mr. Ravi misbehaved with me due to improper reason. How far this is correct in audience point of view who are waiting for hours together outside for watching the shows

I booked tickets for jagga jasoos for 15th july, 2017, show timing - 14:30.
Amount of rupees 800/- got deducted by i did not get the tickets.

And its september and still no action has been taken in this regard.

Thus you are requested to refund the amount of 800/- as soon as possible.

Please find the details asked for, below:

Customer name
Abhinav shakya
Transaction ref no
[protected]igabqlyyo4
Movie name
Jagga jasoos
Show date and time
15th july 2017 14:30
No of tkts:
2
Amount paid
800/-

Phone no:
[protected]

Email id:
[protected]@gmail.com

I have done my complaint one moth back for two unsuccessful transaction against movie tickets on 30/7/[email protected] each... I received one payment back... But the other one is still pending...
I have complained to my back also.. They have informed that the pending one is reached to the vendor.. So i need a receipt of my payment then only i can recover that amt..

Please send the receipt of my payment which i have not received the tickets...

All details of my payment is mentioned in my previous mail..

Thank you for understanding..

Regards
Jancy nelson

I regularly visit chembur k star mall fun cinema and have observed that they are deriving profit out of gst for food items. Before gst rate of samosa was rs. 100 & now after gst it is rs. 118 so there is no reduction in basic price after gst. Same thing happens with other food items where they are charging gst over & above the mrp value. This is clear violation of gst anti profiteering law

I wanted to know that i have booked tickets for annabelle creation in cinepolis lake mall. At the time of booking i did not see any age restiction message but later i saw. Now i am 16 year old, will i be able to see the movie in the theatre or i will be restricted to enter due to the age restriction? If i am restricted to enter the thetre due to age restriction then my tickets will be wasted. So pls help me

I bring you kind information. That i visited your cinema halls at lucknow and patna and it was unfortunate to find that there is no seperate provision for wheelchair users... If person booked your gold or vip seat the entry is through front and there is lots of stairs.. There is no provision of ramp or direct entry from back side to reach at last row of hall (For recliner). Its very humiliating and scary for person who uses wheelchair.. Cinepolis is international brand.. I didn't expect such negligence from them. Pls do something for this issue