Cinepolis India Complaints & Reviews

I have booked 2 tickets for avengers: infinity war 27 april 2018 12.45 show at cinepolis one awadh centre lucknow, on 24 april 2018. I have paid via debit card, money got deducted from card but still didn't received any confirmation about the tickets booked.
Please help me as soon as possible
Here are the details of the transaction
Name : vibhor verma
Email : [protected]@gmail.com
Contact number : [protected]
Transaction id:
Pos txn at[protected]hdfc[protected]cinepolis india p
Here i have attached the details of my transaction and bank's e-passbook which clearly states that the transaction was successful.
Please see the issue as soon as possible.

Booking for avengers infinity war
City :mangalore
Cinepolis citycenter mall, mangalore
Date:[protected]
Showtime :10:00
Mobile:[protected]
Email :salian. [protected]@live.com
Debit card transaction id - sdb429776
Issue: while booking my payment showed error but my money got deducted. Also i was not issued tickets for my booking. I got confirmation from bank that my money drawn at cinepolis amount to rs 510 for which i was about to book tickets.
Hence i would like to submit my complaint.

Booking for avengers 3d english
City : hubli
Cinepolis urban oasis mall
Date: 27-04-18
Showtime :14:50
Email : [protected]@gmail.com
Issue: while booking my payment showed error but my money got deducted. Also i was not issued tickets for my booking. I got confirmation from bank that my money drawn at cinepolis amount to rs 195 for which i was about to book tickets.

I booked the ticket through ciniepolis app and i selected the payment method as upi which was using phone pe and amount is deducted but i didn't get my tickets i checked in the app but in that no tickets were available so i mailed to there official mail id which is "[protected]@cinepolis.com" but there are not responding to the mail my booking was for infinity war movie on 28 april at 10:00am show but till now i didn't received any tickets conformation mail this is the worst experience ever and this is my frist i'm booking using cinipolies app
If you need more details please mail me for mail i'd [protected]@gmail.com
I hope my problem gloves

Wow! It seems like this is an ongoing thing with this company. On 4/22/2018 i attempted to buy tickets to avengers. I got a message saying "verification code incorrect." i called citibank & they said they approved the transaction yet i didn't get any email with my tickets & it looks like on the website the seats were later sold since 4 of the 5 i picked are taken, but the one on the end isn't. I sent an email yet there is no message in my account. I haven't received an email response either. Basically it appears that i have been scammed. What i find interesting is that every time i call customer service for any company i get an indian representative and now when i want to call an indian company i can't find a number for them or get in touch with them. :/

Booking for avengers 3d hindi.
City :patna
Cinepolis p&m mall
Date: 28-04-18
Showtime :16:00
Mobile:[protected]
Email :[protected]@gmail.com
Issue: while booking my payment showed error but my money got deducted. Also i was not issued tickets for my booking. I got confirmation from bank that my money drawn at cinepolis amount to rs 3150 for which i was about to book tickets.
Hence i would like to submit my complaint.

It is brought to your notice that i tried to book tickets for avengers infinity wars on 24th april 2018. The show time being 3:30 pm. An amount of ₹630 was taken from the bank account and no tickets were given.
Apart from the fact that cinepolis is a reputed business firm, such issues are directly your responsibility. We will settle for nothing less than a refund or tickets for the time best suited to us. Disappointed as i am, i wish for a speedy reply and proper management of this rather foul even that has occurred. Well aware of our consumer rights, further necessary steps will be taken should this issue be taken lightly.

Regards,
Mayank singh.

Yesterday i have booked tickets for avengers infinity wars movie. Booking details are as follows
Booking method: cinépolis mobile app
Date : friday, april 27, 2018
Time : 07:00pm
Location : thane viviana
Audi 1 atmos
Seat : q30 & q31.
Payment mode axis bank debit card ending 1902
Payment was deducted but no confirmation received. Also app not showing tickets confirmation or booked tickets

Pls check and confirm

Do let me know anything else required

Regards
Omkar deshpande
+[protected]

I tried to book avengers infinity war tickets for cinepolis lake mall kolkata.. Fr28/04/18, 9:55am show.. Seat no. J20..
. Amount of rs.250/- was debited from my bank account via visa debit card... No tickets were sent to me on the email id or mobile number i mentioned. App shows that i don't have any tickets booked!
Please resolve this quickly and let me know if any additional details are required...
Email - [protected]@gmail.com
Mob-[protected]

I tried to book avengers infinity war tickets for cinepolis premium, guwahati. Amount of 620 (For saturday 3 pm show) was debited from my bank account. No tickets were sent to me on the email id or mobile number i mentioned. Not once but twice. App shows that i don't have any tickets booked!
Please resolve this quickly and let me know if any additional details are required. My email id is raagdeep. [protected]@gmail.com.
This was my frst experience with cinepolis app and was highly disappointing

I tried to book avengers infinity war tickets for cinepolis vip, pune. Amount of 1300 rs. Was debited from my bank account via upi: (Transaction id:[protected] no tickets were sent to me on the email id or mobile number i mentioned. App shows that i don't have any tickets booked!
Please resolve this quickly and let me know if any additional details are required.

Hello all, i am having credit card of yes bank ltd and i get the e mail from yes bank that there is 50% discount on my credit card on purchase of 2 tickets on weekend and i have purchased two ticket of inr 220 from your cinepolis theatre, imperial sqaure, adajan, surat, gujarat on 25/03/2018 but i am not getting 50% discount and accordingly i contacted yes bank customer care and as per them my card swiep detail shown imperial square mall s surat ind instead of cinepolis and they denied to give me any credit, now you people let me know how i come to know what is the swipe detail come on my credit card statement and this seems simply cheating by cinepolis and this is not accepted and if here my complaint not resolved then i will take this matter to twitter so people came to know how cinepolis was cheated people. You can contact me on [protected]. Hope for your favorable reply.

I have booked the tickets for "hichki", for 12.05 show cinepolis, patna 3 tickets for seat no. P-5, 6&7 on 08.04.18, through my axis bank debit card via cinepolis android app. My axis bank debit card is debited for rs 705.00. But i did not received the ticket confirmation. I lost the money. Please refund the money. Axis bank seq no.[protected].

I have already submitted this complaint to [protected]@cinepolis.com...

I have booked the tickets for "gultoo", eta mall bengaluru, 4 tickets today, 21/04/2018, through my credit card via cinepolis android app. My citibank credit card is debited for rs 720.00. I have not received the ticket confirmation. I lost the money. See the credit card transaction attached below. Please resolve this asap, refund the money and let me know.

I have already submitted this complaint to [protected]@cinepolis.com.

I booked my movie tickets for film October using my yes bank debit card to use the yes bank 50 off offer. I reached the confirmation page which asked me to print it. But I'm not able to and I have'nt received any email confirmation either.
there is no customer care or any platform to complain about this. Please issue my tickets or refund my money back asap. This is very bad service.

I have bought tickets for ready player one movie 5:25 show on 18.04.2018 at ccpl mall malkajgiri, hyd through cinepolis website and paid through paytm, money has been deducted from my paytm account but no tickets or confrmation received from cinepolis.

Paytm order #86587
Wallet trans id [protected]

My email:[protected]@yahoo.co.in

I tried booking a ticket for October film in Guwahati Cinepolis today at 9.30pm today. My Mobikwik Wallet was debited yet I did not get any ticket. I tried to complain on your app but it is not taking up my complaint. You do not even have a valid customer care helpline. What sort of rubbish customer care is this. I want a refund or issue if my ticket immediately. My first time experience was so pathetic that I will never book from your application again..

REGARDS
DIPTIMAN CHAKRAVORTY
Mobile:[protected]
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Cc:
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Date: Tue, 17 Apr 2018 15:23:38 +0000
Subject: Fwd: Delivery Status Notification (Failure)

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Date: Tue, 17 Apr 2018, 20:50
Subject: Delivery Status Notification (Failure)
To:

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The response from the remote server was:
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From: Dip Chak
To: [protected]@cinepolis.com ----- Message truncated -----

I booked a movie tickets. Money is deducted but i did not got and confirmation about tickets. Moreover i didnt get any confirmation about any order number too.
Can i expect any update about it from your side?
For your convenience, i am updating a screenshot too.
Date, timings, transaction id, amount, etc., everything is mentioned in it. We also confirmed about tickets from the ticket counter too, but the booking was not confirmed. We bought another tickets on the spot.

Dear sir

When i was booking the tickets for hitchki in eta binnypet my account got debited are 940 rupees and there was no booking message received we require the respectable company to resolve this issue otherwise i will loose my money for no mistake of mine

Kindly look into the matter and refund the money my contact number [protected] mail [protected]@gmail.com

Thanks

Parrtha

Contact number: +91 [protected]
Date of transaction: 13th april, 2018; 1: 52 hrs
Amount deducted: 1500 (750/- from paytm and 750/- from sbi card)
Movie: rangasthalam
Cinema: ccpl mall pvt ltd, hyderabad
Description: we booked a ticket and payment was deducted but we did not receive email. My mail id sadaiah. [protected]@gmail.com.
Kindly refund...