Cinepolis India Complaints & Reviews

I wanted to book a 3d movie ticket for the movie padmavat but by mistake i asked for 9:30 show so the ticket distributor operating at cinepolis v3s mall laxmi nagar provided me with 2d ticket (Indeed i hadn't asked for 3d movie tickets but also i didn't mentioned for 2d movie tickets moreover the operator doesn't provided us information regarding tickets).
However the 2d movie tickets for padmavat was booked.
Then i asked operator...

Please refer the subject and do the needful, i have booked 2 tickets for padamat today i. E 27jan18 18:14:06, amount 360rs was deducted without delivering the tickets, this was done through cinepolis app

The transaction reference no is[protected].
Please refund the amount asap

Name: kolanu krishna moksha
Email:kolanu. [protected]@gmail.com
Phno:[protected]...

Hello! Yesterday i tried to book tickets for padhmaavat at cinepolis lake mall for the 5pm show. The amount of 1020rs is debited from my account. However the tickets weren't booked. I want to get a refund as soon as possible.

This is very unprofessional behaviour from such a big site. I am a student and don't have ample money to book tickets number of times. Please refund my money back asap....

I used my yes bank debit card at cinepolis based on the ad seen in the theatre and online that there will be 50% off on buying tickets on weekend. I used my yes bank debit card on a saturday and still now, i. E., wednesday, i haven't received the cash back as i was told at the booking counter. I checked the terms and conditions and found that this benefit is extended till march 2018...

My mobile number is [protected] i have been informed that the ticket points will be added, watched many movies but not even a single point is been added, does that really work or the staff at hubli are making fool out of people. Recently had watched movie at cinipolis yesturday no points are added. Manager of the karnataka hubli branch abhinandan kumar. Ticket issuer mobin....

Me and my friends had gone to cinepolis mangalore for a 7pm show and had ordered nachos for snacks.in the additives section jalapeños were empty and on asking for a refill we were told that its empty. We asked if it’ll at least be at the interval but were rudely said no. I understand the availability issue but shows run till 10pm here. I don’t understand how they can deny everyone. Some days later when we had come for another show we...

I had booked 3 tickets for humble politician nograj on 14th january, 2018 at fun cinemas sigma mall bengaluru through the cinepolis website and i was charged rs.705/- whereas i should have been charged rs.585/- according to the given information. I want to know how i was charged rs.120. Please look into this matter. My booking number is 1715817. My email id is [protected]@gmail.com.

Anil chopra....

Hello sir/madam,

I have tried to book two tickets at www.cinepolisindia.com/ on sunday 07th jan 2018 morning for tiger zinda hai 06;15 pm sunday 07th jan 2018 show in cinepolis orion east mall banaswadi, bangalore. I have used yes bank credit card for the booking and total booking amount was rs. 300/-. After completing all the steps while doing the payment at the end it came as "transaction got unsuccessful". But amount was...

Dear sir

On 23rd dec i booked via cinepolis app and paid rs. 1080 via mobikwik ([protected]@ymail.com) for a booking of six tickets at cinepolis grand mall, muzaffarpur for tiger zinda hai show timing 9:45 am 24th dec.

The tickets were not booked but the payment was deducted from my mobikwik wallet.

Again i booked the same seats (Exact same premium seats) as they were available for booking which...

Good evening sir/maam. With due respect i would like to inform that while doing a card transaction in cinepolis guwahati on 25th morning, my first transaction got unsuccessful because of some network issue but my amount got credited to cinepolis account so i again added one more ticket, selected the same seat and booked along with one extra ticket to change the amount to rs 1350 in order to avoid confusion.

Later by night...

I was attempting to book 2 tickets for the movie "Tiger Zinda Hai" on 02/01/18 from the cinepolis website online. The transaction did not complete twice and tickets were not issued. But later when I checked my account, the funds were deducted twice. Please do the needful to get me my refund. The booking was attempted in the Patron name Abhijeet Raha for the 7:45pm show on 02/01/18 at the Guwahati Cinepolis for the movie Tiger Zinda Hai....

31/12/17 - on the counter of celecbration mall, cenipolise amritsar - a promo of 50% cash back (By yes bank and cinepolise) on using the yes bank cards for movie tickets were displayed.. So i used my yes bank debit card for 2 times, but did not get any cash back. Mid no. [protected] invoice no. 002444 rs. 380 (No cash back)
2nd entry - invoice no. 002445. No cash back.

Cinepolis every time take my cell no. But does...

Dear Sir/Madam,

On 20.12.2017, I tried ticketing through your website www.cinepolisindia.com for 23.12.2017 at Cinepolis, Central Mall, Guwahati for the movie "Tiger Zinda Hai", 1:00 p.m show. The ticket cost of Rs.940 was deducted from my credit card ending 0820 but no ticket nos were generated. I even tried the recover email confirmation option but it showed no booking against my email id.
On 21.12.2017, I again...

You have paid rs. 600.00 to aip*cinepolis india pr mumbai ind via your card ending with 4339. Your wallet balance is rs. 2126.21 and transaction id is [protected]. Tranascation was done on 20th oct 2017 but no tickets were generated.
Again we did the next transaction and got the tickets.
It has been 1 and half month now, and we are yet to receive our failed transaction amount of rs. 600/- back.
Since that time we are...

I booked 4 tickets for a tamil movie from coimbatore using my debit card, first the transaction showed error and also said you will not be charged for the transaction done.. Again i booked the tickets for the same show and paid the money.. But after few minutes i received a message from bank where the money has been transcated for the first booking also... Kindly refund the money back..
Movie : velaikkaran (Tamil)
Show time...

I vishnu visited ccpl cinepolis malkajgiri hyderabad along with my family to watch hello telugu movie on 23th december 2017. The show has not started on time, the staff were clamming that the show show will start in 5 mins and make us waited till 1 hour as the show was to start at 9.30pm we have waited till 10.30pm. The staff completely failed in resolving the problem. Due to lack of spontaneity decisions from the staff we faced problem along...

On 16th dec i have booked 2 tickets from cinepolis site. After making payment instead of acknowledgement for booking again the page came back for payment. Since i have not received any acknowledgement for booking and balance deduction from paytm. Again i made the payment. After second payment i have received two mails from cinepolis with same details. The details are txn no. 2393755, booking no. 1752632. I have contacted paytm for refund...

Hi sir, i have booked one movie ticket on 30 april 2017 from http://www.cinepolisindia.com, they have deducted 2 ticket price from my bank account cost of one ticket was inr 167.18. But they deducted 2 movie ticket price for same seat and same show time 7.25pm, i have got confirmation email twice with same transaction i'd 689826. I have reported this issue with cinepolis support team, no response from there side they just keep delaying writing...

Hiring of non-qualified employees to the post o[censored]nit managers and managers with no skills is really a shame to the image of such a big cinema chain. As bigger the organization the worse the employees..

Please remove such employees like mayank in cinepolis, ashima mall, bhopal. He is totally a # to the company.

Being a staff like mayank is complete shame to the entire personnel of the cinepolis.

Remove...

Hello cinepolis concern person,

First of all, i want to ask why you peoples not reply my previous mail.

Once again i am very disappointed by cinepolis, in a month i got one leave from office and watch all runing movies in one day; same thing i repeat today and visit to cinepolis
One movie in morning i watch than i purchase another ticket of julie movie and go to audi 2, when our national anthem play certainly...