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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 25, 2025
Complaints 1297
Resolved
660
Unresolved
637
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 44

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P
Promika Sharma
from Chandigarh, Chandigarh
Apr 17, 2018
Resolved
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I booked a movie tickets. Money is deducted but i did not got and confirmation about tickets. Moreover i didnt get any confirmation about any order number too.
Can i expect any update about it from your side?
For your convenience, i am updating a screenshot too.
Date, timings, transaction id, amount, etc., everything is mentioned in it. We also confirmed about tickets from the ticket counter too, but the booking was not confirmed. We bought another tickets on the spot.
+1 photos
May 27, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2018
Cinepolis India Customer Care's response Dear Promika Sharma,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (25492) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Verified Support
Apr 26, 2018
Cinepolis India Customer Care's response Dear Promika Sharma,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.
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    P
    Prakash Sarathy
    from Ernakulam, Kerala
    Apr 15, 2018
    Resolved
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    Address: 560011

    Dear sir

    When i was booking the tickets for hitchki in eta binnypet my account got debited are 940 rupees and there was no booking message received we require the respectable company to resolve this issue otherwise i will loose my money for no mistake of mine

    Kindly look into the matter and refund the money my contact number [protected] mail [protected]@gmail.com

    Thanks

    Parrtha
    May 16, 2018
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    Apr 15, 2018
    Cinepolis India Customer Care's response     Dea Prakash Sarathy,

    We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

    Regards
    Team Cinépolis
    View replies
    Dear All,

    I have done movie ticket booking on[protected] of Rs.645 . I have used paytm walllet for the same. Where in my money debited and ticket has not been booked. As per paytm team transaction has happened sucessfully. So they are not helping me.

    As I have booked thru Cinepolis site, money is with you. Kindly refund my amount.

    Email ID- [protected]@gmail.com

    Regards
    Lopa
    Reply
    Cinepolis India Customer Care's response, Apr 16, 2018
    Verified Support
    Dear Lopamudra Jenamani,

    Sorry for the inconvenience. Kindly share your contact number and Cinema address at [email protected] with your ticket number (25382) in the subject line so that our team can assist you.

    Regards
    Team Cinépolis
    Cinepolis India Customer Care's response, Apr 25, 2018
    Verified Support
    Dear Lopamudra Jenamani,

    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

    Regards
    Team Cinépolis.
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      S
      Sada Namini
      from Hyderabad, Telangana
      Apr 14, 2018
      Resolved
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      Resolved

      Address: Hyderabad, Andhra Pradesh, 500047
      Website: www.cinepolisindia.com

      Contact number: +91 [protected]
      Date of transaction: 13th april, 2018; 1: 52 hrs
      Amount deducted: 1500 (750/- from paytm and 750/- from sbi card)
      Movie: rangasthalam
      Cinema: ccpl mall pvt ltd, hyderabad
      Description: we booked a ticket and payment was deducted but we did not receive email. My mail id sadaiah. [protected]@gmail.com.
      Kindly refund...
      +2 photos
      May 16, 2018
      Complaint marked as Resolved 
      Cinepolis India customer support has been notified about the posted complaint.
      Verified Support
      Apr 15, 2018
      Cinepolis India Customer Care's response       Dear Sada Namini,

      We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

      Regards
      Team Cinépolis
      View replies
      I book 7 tickets yesterday but didn't received the points it's been 24 hours since I booked the tickets please help my number is [protected] I want the points and if there is a isse give the reason
      Reply
      Cinepolis India Customer Care's response, Apr 21, 2018
      Verified Support
      Dear Customer (H J),

      Sorry for the inconvenience. Kindly share your Email ID along with Cinema address at [email protected] with your ticket number (25879) in the subject line so that our team can assist you.

      Regards
      Team Cinépolis
      Cinepolis India Customer Care's response, Apr 30, 2018
      Verified Support
      Dear Customer (H J),

      We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

      Regards
      Team Cinépolis.
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        D
        [email protected]
        from Vijayawada, Andhra Pradesh
        Apr 14, 2018
        Resolved
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        Resolved

        Address: Hyderabad, Andhra Pradesh, 500048

        Drinking water not available today april 14th and they are selling water bottles in higher mrp. Other foid items are also getting sold here at higher price.

        Movie start time is 11am today but its starting after 20 mins. It is wasting our time. Its not the first instance. These offences are repeatative.

        They do not listen to us. Its the problem we are facing for a ling time
        May 23, 2018
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        Apr 14, 2018
        Cinepolis India Customer Care's response         Dear Customer (deep.kolk),

        Sorry for the inconvenience. Kindly share your contact number, Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (25128) in the subject line so that our team can assist you.

        Regards
        Team Cinépolis
        Verified Support
        Apr 22, 2018
        Cinepolis India Customer Care's response         Customer (deep.kolk),

        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

        Regards
        Team Cinépolis.
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          M
          Madhulika Sharan
          from Bengaluru, Karnataka
          Apr 13, 2018
          Resolved
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          Address: Bangalore, Karnataka
          Website: www.cinepolisindia.com

          Hi, i have just done an online booking for tomorrow sat 14th april 12:25 pm show for october movie. My credit card has also been charged and i can see the 3 seats alloted to me on the screen.

          However i have not received the confirmation email and the confirmation sms on my email id and my mobile number provided.

          Request you to do the needful asap. Also it will be helpful if someone can speak to me at +91 [protected] asap.
          May 22, 2018
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          Apr 13, 2018
          Cinepolis India Customer Care's response           Dear Madhulika Sharan,

          Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (25030) in the subject line so that our team can assist you.

          Regards
          Team Cinépolis
          Verified Support
          Apr 21, 2018
          Cinepolis India Customer Care's response           Dear Madhulika Sharan,

          We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

          Regards
          Team Cinépolis.
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            R
            RumaS
            from Amroha, Uttar Pradesh
            Apr 13, 2018
            Resolved
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            Address: New Delhi, Delhi, 110064
            Website: Cinepolis

            I made payment for 2 tickets under their promotion going on for movie october on yes bank debit cards at janak cinepolis cinema.
            My money got deducted but it showed an error message.
            I need refund for the amount that got debited. And if cinepolis is running under debt or progressing towards bankruptsy they can go for crowd funding rather than doing these sick trick to nake money.
            +1 photos
            May 22, 2018
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            Apr 13, 2018
            Cinepolis India Customer Care's response             Dear Customer (RumaS),

            Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (25032) in the subject line so that our team can assist you.

            Regards
            Team Cinépolis
            Verified Support
            Apr 21, 2018
            Cinepolis India Customer Care's response             Dear Customer (RumaS),

            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

            Regards
            Team Cinépolis.
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              S
              siva samhitha
              from Eluru, Andhra Pradesh
              Apr 12, 2018
              Resolved
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              On 12th april i have booked 4 tickets for the movie krishnarjunayuddam for 14th april the transaction failed money got deducted i did not receive any confirmation message regarding the booking. It just showed an alert message saying "try again. Your time has expired". But my money got deducted. I even checked my mail whether i have received any message regarding booking but i didn't.
              Please refund my money.
              May 13, 2018
              Complaint marked as Resolved 
              Cinepolis India customer support has been notified about the posted complaint.
              Verified Support
              Apr 12, 2018
              Cinepolis India Customer Care's response               Dear Siva Samhitha,

              Sorry for the inconvenience. Kindly share your contact number, Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (24915) in the subject line so that our team can assist you.

              Regards
              Team Cinépolis
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                D
                Debraj Ghosh
                from Delhi, Delhi
                Apr 9, 2018
                Resolved
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                Address: Bangalore, Karnataka, 560076
                Website: www.cinepolisindia.com/now-playing/bengaluru/cinepolis-royal-meenakshi-mall-bengaluru

                This is one of the worst experience with Cinepolis..I have booked 4 ticket for today's show, Money got deducted from my bank account but I haven't got the ticket ..The worst thing cinepolis, don't have any customer care and they don't respond the mail ...So it seems they are doing fraud with customer ...

                I have booked for todays show at cinepolis Royal Meenakshi Mall (Bangalore)
                Date:9/4/2018
                Time:9:45 P.M
                Movie:HICHKI'

                Need help
                May 12, 2018
                Complaint marked as Resolved 
                Cinepolis India customer support has been notified about the posted complaint.
                Verified Support
                Apr 11, 2018
                Cinepolis India Customer Care's response                 Dear Debraj Ghosh,

                We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                Regards
                Team Cinépolis
                May 16, 2018
                Updated by Debraj Ghosh                 Hi Team, It has not resolved ..Even after sending multiple mail to cinepolis team they are not replying back 1650 Rs stuck they are not returning it is more than one month..
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                  A
                  Annanyap
                  from Bengaluru, Karnataka
                  Apr 8, 2018
                  Resolved
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                  Address: Bangalore, Karnataka, 560043
                  Website: Cinepolis, India

                  Contact number: +91 [protected]
                  Date of transaction: 8th april, 2018; 12: 14 hrs
                  Amount deducted: 1275/-
                  Movie: blackmail
                  Cinema: orion east cinepolis, bangalore
                  Description: we booked a ticket and payment was deducted but we did not receive email. We tried to resend ticket to email id: [protected]@yahoo.com but it was not sent. Kindly refund.
                  May 10, 2018
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 09, 2018
                  Cinepolis India Customer Care's response                   Dear Customer (Annanyap),

                  We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                  Regards
                  Team Cinépolis
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                    D
                    dk10778
                    from Hyderabad, Telangana
                    Apr 8, 2018
                    Resolved
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                    Resolved

                    Address: Hyderabad, Andhra Pradesh, 500018
                    Website: www.cinepolisindia.com

                    Date of incident:8th2018
                    It happened again on 8th2018. I didn’t receive ticket but money taken from my account.
                    Previously i had lodged a same complaint for different booking. Money has not been refunded yet for the same.

                    Its really a worst experience with cinepolis

                    Transaction details of the same.

                    08 apr 2018 pos 436303xxxxxx7122 cinepolis india pos debit
                    [protected] apr 2018 525.00
                    Ticket no g 20, 19, 18
                    My contact detail
                    [protected]@fhdgroup.in
                    7032826
                    May 24, 2018
                    Complaint marked as Resolved 
                    Cinepolis India customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 09, 2018
                    Cinepolis India Customer Care's response                     Dear Customer (dk10778),

                    We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                    Regards
                    Team Cinépolis
                    Apr 22, 2018
                    Updated by dk10778                     i dint get my money back. If its a default serviceand no service is been provided for the monet online why you are not return the money back to the costumer.
                    Verified Support
                    Apr 23, 2018
                    Cinepolis India Customer Care's response                     Dear Customer (dk10778),

                    We are already investigating the matter and will connect with you soon to provide the resolution. Please allow us some time.

                    Regards,
                    Team Cinépolis
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                      K
                      Kalyan Noolu
                      from Bengaluru, Karnataka
                      Apr 4, 2018
                      Resolved
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                      Resolved

                      Address: 560076
                      Website: Cinepolis.com

                      Dear team,

                      The transaction was done on 29th March on Cinepolis website. The money has been debited on my Paytm account both the times and the reversal is still pending.

                      An amount totalling to rs. 1440 is at stake and after repeated follow ups on Facebook and mail they are not responding.

                      Apart from the first response on both the places, they haven’t bothered to state a single line of revert.

                      Details.
                      Hichki
                      Royal Meenakshi mall
                      Bangalore
                      4 tickets
                      Date 29/03/2018
                      Time of show: 9:30pm

                      1. 660 deducted. Done at 5:53
                      2. 780 deducted. Done at 6.09

                      Payment mode: Paytm

                      Booking done on cinepolis website.

                      Regards,

                      Kalyan
                      May 6, 2018
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Apr 04, 2018
                      Updated by Kalyan Noolu                       Please reach me out at kalyan.[protected]@gmail.com
                      Verified Support
                      Apr 05, 2018
                      Cinepolis India Customer Care's response                       Dear Kalyan Noolu,

                      We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                      Regards
                      Team Cinépolis
                      May 19, 2018
                      Updated by Kalyan Noolu                       Cinepolis Team,

                      Please let me know as by when the reversals shall be done?

                      April 05 and April 28th have the same wordings line what you have posted here!!!

                      Today is the May 19th and there is no update nor reversal done

                      What is the issue for resolving this????
                      Jun 01, 2018
                      Updated by Kalyan Noolu                       Can someone help me get my money back?

                      Cinepolis after repeated followup said it's closely following up on May 20th. As well. It's 1st of June and more than two months have elapsed.

                      Do they intend to refund my money?

                      Can someone help me please
                      View replies
                      Today even after 20 days of the complaint, there is no reversal . After repeated reminders, just recieved standard replies that we are looking into it and wait for some more time. The booking error was 29th March. Today is 24th April.
                      Reply
                      Cinepolis India Customer Care's response, Apr 25, 2018
                      Verified Support
                      Dear Kalyan Noolu,

                      We understand your disappointment. Please be assured, we are looking into this on priority we'll get back to you soon. Request your understanding in this regard.

                      Regards
                      Team Cinépolis
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                        A
                        amit peshwani
                        from Ahmedabad, Gujarat
                        Apr 3, 2018
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                        Address: Ahmedabad, Gujarat, 380004

                        As ready player one - a movie directed by legendary director steven spielberg is not released in ahmedabad pvr acropolis mall. People were waiting outside to get movie t be released but as because of baagihi2 you kept a good movie on hold. Atleast you can keep one show by removing black panther or pacific rim. And literally people were waiting in queue for this movie first day first show
                        Cinepolis India customer support has been notified about the posted complaint.
                        View replies
                        I get messages asking to redeem points...but no instructions on how...when clicked on the link in the message it doesnt help or state anything..its just takes you to normal payment were there is no place to redeem any points.

                        whats the use of these messages if der is nothing a customer can do
                        Reply
                        Cinepolis India Customer Care's response, Apr 5, 2018
                        Verified Support
                        Dear Rishika Asnani,

                        Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.

                        Website: http://www.cinepolisindia.com/

                        Regards,
                        Team Cinépolis
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                          S
                          sg1971
                          from Kolkata, West Bengal
                          Apr 2, 2018
                          Resolved
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                          Resolved

                          Address: Kolkata, West Bengal, 700029
                          Website: www.cinepolisindia.com

                          On 3rd october 2017 at around 16.22 we initiated a payment of rs 657.60 for 3 tickets for the film newton at lake mall kolkata through your website www.cinepolisindia.com

                          The amount was deducted but no ticket confirmation received and we had to purchase again.

                          The details of the failed transaction is as follows

                          03 oct 2017 [protected]-paytmcinepolisindiap [protected] oct 2017 657.60

                          The payment was initiated from my account in the name of sudip ghosh, bank : hdfc bank, a/c no [protected]

                          The bank confirmed that the amount has reached your account.

                          We have been constantly following it up with your [protected]@cinepolis.com but more than one and a half months gone still no refund

                          Please do the necessary for a refund.
                          May 5, 2018
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Apr 02, 2018
                          Updated by sg1971                           my earlier complaint was unilaterally resolved by cinepolis without addressing the concern

                          https://www.consumercomplaints.in/cinepolis-india-3-tickets-purchased-amount-debited-ticket-not-received-through-cinepolis-website-c1776097#c2935666
                          Verified Support
                          Apr 04, 2018
                          Cinepolis India Customer Care's response                           Dear Customer (sg1971),

                          We continuously strive to provide you the best resolution. Request your patience in the interim.

                          Regards
                          Team Cinépolis
                          Apr 04, 2018
                          Updated by sg1971                           Enough of your standard reply ...Over six months to resolve an issue? Bloody cheats
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                            A
                            Ajay 1183
                            from Chandigarh, Chandigarh
                            Apr 2, 2018
                            Resolved
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                            Resolved

                            Address: 160059
                            Website: [email protected]

                            Sir/Madam
                            As we have booked 7 tickets of Hichki for today morning show at Cinepolis Bestech Square Mohali show time 12.20pm. Ticket No. WKDC5N7. As today bestech square was closed due to punjab closed. So you were unable to show movie. We request you to refund money.

                            Thanks/Regards
                            Ajay Sharma
                            House No. 1183,
                            Phase 3b2, Sector 60,
                            Mohali.
                            Mobile [protected]
                            +1 photos
                            May 5, 2018
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 04, 2018
                            Cinepolis India Customer Care's response                             Dear Ajay Sharma,

                            We are sorry to hear this. However, we have already processed the refund and the same will be reflected in your account soon.

                            Regards
                            Team Cinépolis
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                              V
                              vineela n
                              from Chennai, Tamil Nadu
                              Mar 29, 2018
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka, 560083

                              I have 483points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same.

                              The link you share for redemption is bogus and your site does not have any process of redemption

                              The points will expire on 31st march 2018.

                              The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help
                              May 10, 2018
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 30, 2018
                              Cinepolis India Customer Care's response                               Dear Vineela,

                              Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (23648) in the subject line so that our team can assist you.

                              Regards
                              Team Cinépolis
                              Verified Support
                              Apr 09, 2018
                              Cinepolis India Customer Care's response                               Dear Vineela,

                              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                              Regards
                              Team Cinépolis.
                              View replies
                              I have 483points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same.

                              The link you share for redemption is bogus and your site does not have any process of redemption

                              The points will expire on 31st march 2018.

                              The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help
                              Reply
                              I am a club Cinepolis member and my contact number is [protected]. I am facing issues in redeeming my reward points. Please help.
                              Reply
                              Cinepolis India Customer Care's response, Apr 5, 2018
                              Verified Support
                              Dear Customer (Puchuu),

                              Sorry for the inconvenience. Kindly share the screenshot of the error which you are facing while redeeming the points along with the cinema location and email ID at [email protected] with your ticket number (24329) in the subject line so that our team can assist you.

                              Regards
                              Team Cinépolis
                              Cinepolis India Customer Care's response, Apr 13, 2018
                              Verified Support
                              Dear Customer (Puchuu),

                              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                              Regards
                              Team Cinépolis.
                              I have ~120 points asssociated to my contact number and I keep on getting message stating I can redeem them by going to cinepolis app/website. But when I try to buy tickets, i get this error - "Failed to complete purchase order". Is there something wrong with your website?
                              Reply
                              Cinepolis India Customer Care's response, Apr 5, 2018
                              Verified Support
                              Dear Customer (arundixit26),

                              Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.

                              Website: http://www.cinepolisindia.com/

                              Regards,
                              Team Cinépolis
                              The worst cinema in today's era . I would say. Entered hall for movie baghi 2 . Paid VIP seats ... whole theatre is full of popcorn on floor . Even recliners seats have popcorns n drinks spill on seat. When asked for cleaning took 15-20 min ... and then the cleaner replied I dont know much . As I am new here ...
                              Reply
                              Cinepolis India Customer Care's response, Apr 6, 2018
                              Verified Support
                              Dear Arsh Kathuria,

                              Sorry for the inconvenience. Kindly share your contact number, Email ID along with Cinema address at [email protected] with your ticket number (24438) in the subject line so that our team can assist you.

                              Regards
                              Team Cinépolis
                              Cinepolis India Customer Care's response, Apr 14, 2018
                              Verified Support
                              Dear Arsh Kathuria,

                              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                              Regards
                              Team Cinépolis.
                              I am facing the same problem. number i used is [protected]

                              as they send sms and manage all but no idea on how we can use that ...

                              redemptions of loyalty points - Comment #3176254 - Image #0
                              Reply
                              Cinepolis India Customer Care's response, Sep 10, 2018
                              Verified Support
                              Dear Vishal,

                              Thank you for reaching out to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price. Do let us know in case you need any further assistance.

                              Regards,
                              Team Cinépolis
                              I have 200 points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same.

                              The link you share for redemption is bogus and your site does not have any process of redemption

                              The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help
                              Reply
                              Cinepolis India Customer Care's response, Aug 16, 2018
                              Verified Support
                              Dear Prateek,

                              Thank you for reaching out to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price. Do let us know in case you need any further assistance.

                              Regards,
                              Team Cinépolis
                              I have repeatedly recieved and lost points without being able to redeem them.

                              The link you share for redemption is bogus and your site fails to process process any redemption from the cinepolis points link

                              The points will expire on 4th july 2019.

                              The website has a redeem points options but it does not take you to the web page for redemption.

                              There are numerous complaints on this topic for well over a year and yet Cinepolis has made no changes to its system. Kindly change something. It reflects very poorly on Cinepolis' intentions to stand true on its promise of points. Does each customer have to come to consumer complaints to redeem points? Is that the process now?
                              Kindly help.

                              redemptions of loyalty points - Comment #3474907 - Image #0
                              Reply
                              Cinepolis India Customer Care's response, Jul 3, 2019
                              Verified Support
                              Dear Customer ( Sukanym ),

                              Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (78743) in the subject line so that our team can assist you.

                              Regards,
                              Team Cinépolis
                              Cinepolis India Customer Care's response, Jul 11, 2019
                              Verified Support
                              Dear Customer ( Sukanym ),

                              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                              Regards,
                              Team Cinépolis
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                                singhjai4u
                                from Shimla, Himachal Pradesh
                                Mar 29, 2018
                                Resolved
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                                Resolved

                                Address: Amritsar, Punjab, 143001

                                I am watching sajjan singh rangroot in cinepolis of mall of amritsar, amritsar. The air conditioner is not working even after half hour of complaint. I am seated at c14-c17 and i have to literally leave the theater because of this issue. Please make it worth for people to watch the movie and atleast educated supportive staff to listen to your complaint
                                May 10, 2018
                                Complaint marked as Resolved 
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 30, 2018
                                Cinepolis India Customer Care's response                                 Dear Customer (singhjai4u),

                                Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema Name at [protected]@cinepolis.com with your ticket number (23669) in the subject line so that our team can assist you.

                                Regards
                                Team Cinépolis
                                Verified Support
                                Apr 09, 2018
                                Cinepolis India Customer Care's response                                 Dear Customer (singhjai4u),

                                We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                Regards
                                Team Cinépolis.
                                Jun 24, 2019
                                Updated by singhjai4u                                 It stands the same, even yesterday i faced same issue and ur staff was pathetic.
                                View replies
                                It is possible to utilities this points while buying ticket from CCPL Malkajgiri Hyderabad Telangana before 31st March, 2018.

                                Based on your clarification we would be buying tickets on or before this financial year.

                                Your support on above issue would be grateful.
                                Reply
                                Cinepolis India Customer Care's response, Apr 5, 2018
                                Verified Support
                                Dear Nimmala Simhachalam,

                                Thank you for writing to us. We wish to inform you that your Club Cinépolis points have been expired on 31st March 2018. Do let us know in case you need any further assistance.

                                Regards
                                Team Cinépolis
                                Hi,

                                I am not able to redeem my points, I have logged into cinepolis website and clicked on 'Redeem Now' button but not able to redeem it. Could you please let me know how to redeem points.
                                Reply
                                Cinepolis India Customer Care's response, Apr 5, 2018
                                Verified Support
                                Dear Customer (prashantoct7),

                                Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.

                                Website: http://www.cinepolisindia.com/

                                Regards,
                                Team Cinépolis
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                                  ishika1286
                                  from Delhi, Delhi
                                  Mar 28, 2018
                                  Resolved
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                                  Resolved

                                  Address: Thane, Maharashtra, 400607

                                  I have 677 points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same.

                                  The link you share for redemption is bogus and your site does not have any process of redemption

                                  The points will expire on 31st march 2018.

                                  The website has a redeem points options but it doesnot take you to the web page for redemption this is really frustrating.
                                  +1 photos
                                  May 10, 2018
                                  Complaint marked as Resolved 
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 29, 2018
                                  Cinepolis India Customer Care's response                                   Dear Ishika (ishika1286),

                                  Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (23385) in the subject line so that our team can assist you.

                                  Regards
                                  Team Cinépolis
                                  Verified Support
                                  Apr 09, 2018
                                  Cinepolis India Customer Care's response                                   Dear Ishika (ishika1286),

                                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                  Regards
                                  Team Cinépolis.
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                                    pratik71
                                    Mar 26, 2018
                                    Resolved
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                                    Resolved

                                    Address: Surat, Gujarat

                                    My name is pratik khatri. My mother who's name is sangeeta khatri, had worked in cinepolise theater of star bazaar in surat. And she treated very poorly.
                                    She was working there as checker, of stuff people carring. She treated so badly and didn't got to even sit for almost 8 hours. And this is not enough they even not allowed to eat food in between time.in star bazaar the emploees are treated very badly
                                    Due to all this she left the job in 4 days
                                    But now the main thing is that, they are not paying the amount for the work she did in four days which is almost 1000 rs only.
                                    The owner of the star bazzar is so mercyless that he didn't pay much to employees but he make sure that they are working hard.
                                    I hope they should understand our problem
                                    May 6, 2018
                                    Complaint marked as Resolved 
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 27, 2018
                                    Cinepolis India Customer Care's response                                     Dear Pratik (pratik71),

                                    Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (23112) in the subject line so that our team can assist you.

                                    Regards
                                    Team Cinépolis
                                    Verified Support
                                    Apr 05, 2018
                                    Cinepolis India Customer Care's response                                     Dear Pratik (pratik71),

                                    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                    Regards
                                    Team Cinépolis.
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                                      VR Kaur
                                      from Phagwara, Punjab
                                      Mar 20, 2018
                                      Resolved
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                                      Resolved

                                      Address: Amritsar, Punjab, 143001
                                      Website: Cinepolis

                                      If we book online ticket charges per person are rs.100 on any movie full day but your staff forcibly charge double amount saying refreshment slip is compulsory for everyone. We didn't like this compulsion at all as in earlier years it was customer's choice to avail the offer or not. Kindly ask your staff to co-operate with customers and not force them to take the coupons
                                      Apr 29, 2018
                                      Complaint marked as Resolved 
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 21, 2018
                                      Cinepolis India Customer Care's response                                       Dear Customer (VR Kaur),

                                      Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (22447) in the subject line so that our team can assist you.

                                      Regards
                                      Team Cinépolis
                                      Mar 28, 2018
                                      manan kasabwala's response                                       Though this koisk, the staff of Cinépolis was completly unresponsive.. Never use paytm as a medium for buying tickets through paytm. Still not got any refund ..
                                      Verified Support
                                      Mar 29, 2018
                                      Cinepolis India Customer Care's response                                       Dear Customer (VR Kaur),

                                      We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                      Regards
                                      Team Cinépolis.
                                      View replies
                                      Today, I booked my ticket through paytm wallet for RAID 4:45pm. Three seats Q9, Q10, Q11. I not got confirmation though transaction was succesfull. Finally, I bhought another tickets.

                                      double price - Comment #3054743 - Image #0
                                      Reply
                                      Cinepolis India Customer Care's response, Mar 30, 2018
                                      Verified Support
                                      Dear Manan Kasabwala,

                                      Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [email protected] with your ticket number (23664) in the subject line so that our team can assist you.

                                      Regards
                                      Team Cinépolis
                                      Cinepolis India Customer Care's response, Apr 9, 2018
                                      Verified Support
                                      Dear Manan Kasabwala,

                                      We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                      Regards
                                      Team Cinépolis.
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                                        A
                                        aayu2607
                                        from Bengaluru, Karnataka
                                        Mar 14, 2018
                                        Resolved
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                                        Resolved

                                        Address: 560045

                                        Hi team,
                                        I tried booking two tickets on feb 23, 2018 via netbanking. there was connection time out and my money got deducted. which is still not refunded.
                                        I have been trying from feb 24, 2018 but still there is no response. also provided customer care number does not work
                                        cheque/ref no:[protected]
                                        amount :420.00 inr
                                        narration:[protected]/CCACINEPOLISINDIACOM
                                        Apr 15, 2018
                                        Complaint marked as Resolved 
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 15, 2018
                                        Cinepolis India Customer Care's response                                         Dear Customer (aayu2607),

                                        Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (22081) in the subject line so that our team can assist you.

                                        Regards
                                        Team Cinépolis
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