Cinepolis India Complaints & Reviews

Hi
Yesterday i. E 24\11 \17 i went to watch tumhari sullu movie time 22:50. Everything was going right till my younger daughter wanted to use washroom. At 23.30 there was no water supply in. The washroom. To my horror my husband told the same story about gents toilet too. Also there was no cleaner in the washroom. There were some staff outside the washroom, so i informed them. Manager or their head told me that they are aware of the...

We ordered chicken wheat momos and found a finger nail in the food article.

Please read the following to understand that we have video and audio and photographs of the things we mention below.

Unless we get an adequate resolution this will be addressed on all social platforms and complaint forums. Not to mention in all the heath and hygiene sites recognised in delhi ncr and india.

My husband...

It is to inform you that i (Neelam yadav) with my husband visited cinepolis one awadh center mall, lucknow on 6th august, 2017 to watch a movie named "gurgaon". We asked for two tickets at the ticket counter for 15:30 show. First i used my atm card to make the payment of rs.420/- (Rs.210/-per ticket) but when i entered my atm pin in your atm card swipe machine it did not accept it. The lady at the counter asked me to make payment through...

On 3rd october 2017 at around 16.22 we initiated a payment of rs 657.60 for 3 tickets for the film newton at lake mall kolkata through your website www.cinepolisindia.com

The amount was deducted but no ticket confirmation received and we had to purchase again.

The details of the failed transaction is as follows

03 oct 2017 [protected]-paytmcinepolisindiap [protected] 03 oct 2017 657.60
br...

Hi,
I made a payment of 2400 for 6 tickets on 31st oct for movie thor at cinepolis westend mall, pune using your app. The payment was made using upi. However, the money was deducted from my linked bank account and my phonepe app also showed transaction successful. However, the tickets were not booked. I am attaching screenshot of transaction details from my bank and phonepe app. Please refund the 2400 asap....

Hi.. My name is arshad ansari,

I tried booking 2 tickets for movie 'subh mangal savdhan' on 29 september 2017 for 30 september 5:35 pm show, at viviana mall thane maharashtra, from the cinepolis app.

Although rs.440 got debited from my account, no ticket was booked. Till date i have not received a refund,

I have lodged complaints through the app and have also raised the issue in cinepolis viviana...

I have booked 5 ticket on 22nd oct 2017 for 'secret superstar' movie for 16:45 show at cinepolis crm mall shahdara through cinepolis website. There are three debits of rs 1596.00 and one credit of rs. 1596.00 in my hdfc account.

Please note that i have contacted hdfc bank and they have told to contact cinepolis for refund.

Please find the copy of statement and ticket booked for your further reference. Kindly...

Hi, i am sitting in spice cinema noida and taken an order just now from candy bar
A berger 2 popcorn and chocolate. The berger was pathetic and could see fungus and jerms in light. Here the manager has recognize it but have no sorry feeling and started fighting on complain. His name is abhishek pratap singh and same with the supervisor.
Is there a way you can control this kind of delivery. I am also following with food security...

I tried booking 4 tickets for movie 'tubelight' on july 1, 2017 for 2.35 pm show at lake mall kolkata from the cinepolis app. Although rs 788.72 got debited from my credit card account, no ticket was booked. Till date i have not received a refund. I have lodged complaints through the app and have also raised the issue by emails. The mails sent to email ids [protected]@cinepolis.com and [protected]@cinepolis.com have bounced back with the message'...

On the 3rd of oct 2017 i had purchased a movie ticket for judwa 2 for evening show. On reaching there i was informed by the security in charge that this show has been cancelld because of a movie premiere in the same screen where i was to be shown the movie.. I went down at the ticket counter to ask for a refund.. The people there confirmed that the show had been cancelled and told me that within 7 days my money will be refunded in my bank...

So i was expecting my movie timing at 12:15pm of rs 1.15 that was normal and she handed me executive instead of that she given me a ticket of rs 150 at at1:15 and when i asked for the alteration she refused to do it and said its not her mistake although i clearly mentioned that i need current movie of 12:15pm. This was the first time i visited to cinepolis and was highly unsatisfied and ill never recommend any one to visit cinepolis
Revert...

My complaint is about fun cinemas sigma mall bangalore. (Spyder tamil 9:10pm show sep 27th 2017)
Being one of the theatre chains in india, it's the worst maintained cinema hall ever. Luckily on a weekday all my friends agreed on the movie plan and we booked ticket in fun cinemas since their primary things seats and sound are pretty good.in the middle of the show, screen went off and we were only able to hear the audio. They came and...

Hello management,

My complain is not about manager. I want to address higher management. Incident happened when i entered into your vadodra movie plex. I have diabetes so i have to carry snacks for odd hours. I was carrying corn kurkure and one maushambi juice. Senior manager stopped me and i said due to diabetes i have to carry this and i will not open until i feel it. I asked about the rule book but he said rudely, he doesn't...

Helo sir/mam
I am dr. Harsh and i want to complain about cycle parking in cinepolis jaipur (World trade park). As one day i went on my cycle to movie in cinepolis and they said that there is no parking for bycycle. And i depressed... So please do something about it. Because i don't want to lose my health. So please do something asap.
Dr. Harsh
[protected]
[protected]@gmail.com...

Hi team,
Amount deducted for ticket - jai lava kusa but did not received.
Please find the below attached screen shot of my internet banking and also my booking seat numbers which i got selected.

Bank reference id:-
Ref no :- 20sep2157
Purchase subject: mcupos 20sep2157
Card no.: 5497xxx5xxxx9302
Date - 20sep aip*cinepolis india pr mumbai ref:[protected]

Kindly...

On 04 may 2017, i tried to book a movie ticket via cinepolis android app at cinepolis kochi. I tried 3 times & every time the transaction failed, but an amount of rs170.18 was deducted each time from my account. First 2 times, i tried via sbi maestro debit card & the 3rd time i used federal bank mastercard debit card. I received ccavenue txn#s for the first 2 transactions; they are:[protected] &[protected]. For the 3rd transaction, the...

Dear Concern

Today i was planed to watch Badshaho in Cinepolis WTP Jaipur with my friend, i was booked a ticket through Book My Show and my seat number was L-17, 18 of show which was at 3:50 PM. When me and my friend were entre in thetre the executive inside the theatre who helped customers to find out their seat told us that your seat will be on 2nd from top in right.
But there was already somebody was sitted on that...

This is my worth experience with cinepolis crossriver mall.. I have booked show 7.15 today they dont have even burger not sandwich nothing else to eat.. When i ask to manager they said like khatam ho gaya kya karen bahar se apna le aao... I said ill gove money please you provide me from outside as my movie show about to. Going start he said aap. Interval me chale jana.. I said m. Very very hungry.. He said o cant do. Nothing manager name...

Kindly help me out i have lost my wallet in audi no 6 1:35 pm show it movie
Seat no h16-17
Colour was brown
It has my debit card of bank of baroda
Big bazar card, my pan card, my photos
2000 rs
I am in lucknow
Please find my wallet its urgent i need my documents and ids
I have provided you every information about my wallet
Its a request to kindly give more attention to...

It is to inform you that i (Deepak singh) with my father visited cinepolis grand venice mall, greater noida on 5th september, 2017 to watch a movie named "toilet ek prem katha". We asked for four tickets at the ticket counter for 10:30 show. First i used my atm card to make the payment of rs.440/- (Rs.110/-per ticket) but when i entered my atm pin in your atm card swipe machine it did not accept it. The men at the counter asked me to make...