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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jan 26, 2026
Complaints 1312
Resolved
662
Unresolved
650
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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R
RumaS
from Amroha, Uttar Pradesh
Apr 13, 2018
Resolved
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Address: New Delhi, Delhi, 110064
Website: Cinepolis

I made payment for 2 tickets under their promotion going on for movie october on yes bank debit cards at janak cinepolis cinema.
My money got deducted but it showed an error message.
I need refund for the amount that got debited. And if cinepolis is running under debt or progressing towards bankruptsy they can go for crowd funding rather than doing these sick trick to nake money.
+1 photos
May 22, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Apr 13, 2018
Cinepolis India Customer Care's response Dear Customer (RumaS),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (25032) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Verified Support
Apr 21, 2018
Cinepolis India Customer Care's response Dear Customer (RumaS),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.
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    S
    siva samhitha
    from Eluru, Andhra Pradesh
    Apr 12, 2018
    Resolved
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    Resolved

    On 12th april i have booked 4 tickets for the movie krishnarjunayuddam for 14th april the transaction failed money got deducted i did not receive any confirmation message regarding the booking. It just showed an alert message saying "try again. Your time has expired". But my money got deducted. I even checked my mail whether i have received any message regarding booking but i didn't.
    Please refund my money.
    May 13, 2018
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    Apr 12, 2018
    Cinepolis India Customer Care's response     Dear Siva Samhitha,

    Sorry for the inconvenience. Kindly share your contact number, Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (24915) in the subject line so that our team can assist you.

    Regards
    Team Cinépolis
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      D
      Debraj Ghosh
      from Delhi, Delhi
      Apr 9, 2018
      Resolved
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      Address: Bangalore, Karnataka, 560076
      Website: www.cinepolisindia.com/now-playing/bengaluru/cinepolis-royal-meenakshi-mall-bengaluru

      This is one of the worst experience with Cinepolis..I have booked 4 ticket for today's show, Money got deducted from my bank account but I haven't got the ticket ..The worst thing cinepolis, don't have any customer care and they don't respond the mail ...So it seems they are doing fraud with customer ...

      I have booked for todays show at cinepolis Royal Meenakshi Mall (Bangalore)
      Date:9/4/2018
      Time:9:45 P.M
      Movie:HICHKI'

      Need help
      May 12, 2018
      Complaint marked as Resolved 
      Cinepolis India customer support has been notified about the posted complaint.
      Verified Support
      Apr 11, 2018
      Cinepolis India Customer Care's response       Dear Debraj Ghosh,

      We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

      Regards
      Team Cinépolis
      May 16, 2018
      Updated by Debraj Ghosh       Hi Team, It has not resolved ..Even after sending multiple mail to cinepolis team they are not replying back 1650 Rs stuck they are not returning it is more than one month..
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        A
        Annanyap
        from Bengaluru, Karnataka
        Apr 8, 2018
        Resolved
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        Address: Bangalore, Karnataka, 560043
        Website: Cinepolis, India

        Contact number: +91 [protected]
        Date of transaction: 8th april, 2018; 12: 14 hrs
        Amount deducted: 1275/-
        Movie: blackmail
        Cinema: orion east cinepolis, bangalore
        Description: we booked a ticket and payment was deducted but we did not receive email. We tried to resend ticket to email id: [protected]@yahoo.com but it was not sent. Kindly refund.
        May 10, 2018
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        Apr 09, 2018
        Cinepolis India Customer Care's response         Dear Customer (Annanyap),

        We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

        Regards
        Team Cinépolis
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          D
          dk10778
          from Hyderabad, Telangana
          Apr 8, 2018
          Resolved
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          Resolved

          Address: Hyderabad, Andhra Pradesh, 500018
          Website: www.cinepolisindia.com

          Date of incident:8th2018
          It happened again on 8th2018. I didn’t receive ticket but money taken from my account.
          Previously i had lodged a same complaint for different booking. Money has not been refunded yet for the same.

          Its really a worst experience with cinepolis

          Transaction details of the same.

          08 apr 2018 pos 436303xxxxxx7122 cinepolis india pos debit
          [protected] apr 2018 525.00
          Ticket no g 20, 19, 18
          My contact detail
          [protected]@fhdgroup.in
          7032826
          May 24, 2018
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          Apr 09, 2018
          Cinepolis India Customer Care's response           Dear Customer (dk10778),

          We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

          Regards
          Team Cinépolis
          Apr 22, 2018
          Updated by dk10778           i dint get my money back. If its a default serviceand no service is been provided for the monet online why you are not return the money back to the costumer.
          Verified Support
          Apr 23, 2018
          Cinepolis India Customer Care's response           Dear Customer (dk10778),

          We are already investigating the matter and will connect with you soon to provide the resolution. Please allow us some time.

          Regards,
          Team Cinépolis
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            K
            Kalyan Noolu
            from Bengaluru, Karnataka
            Apr 4, 2018
            Resolved
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            Resolved

            Address: 560076
            Website: Cinepolis.com

            Dear team,

            The transaction was done on 29th March on Cinepolis website. The money has been debited on my Paytm account both the times and the reversal is still pending.

            An amount totalling to rs. 1440 is at stake and after repeated follow ups on Facebook and mail they are not responding.

            Apart from the first response on both the places, they haven’t bothered to state a single line of revert.

            Details.
            Hichki
            Royal Meenakshi mall
            Bangalore
            4 tickets
            Date 29/03/2018
            Time of show: 9:30pm

            1. 660 deducted. Done at 5:53
            2. 780 deducted. Done at 6.09

            Payment mode: Paytm

            Booking done on cinepolis website.

            Regards,

            Kalyan
            May 6, 2018
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Apr 04, 2018
            Updated by Kalyan Noolu             Please reach me out at kalyan.[protected]@gmail.com
            Verified Support
            Apr 05, 2018
            Cinepolis India Customer Care's response             Dear Kalyan Noolu,

            We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

            Regards
            Team Cinépolis
            May 19, 2018
            Updated by Kalyan Noolu             Cinepolis Team,

            Please let me know as by when the reversals shall be done?

            April 05 and April 28th have the same wordings line what you have posted here!!!

            Today is the May 19th and there is no update nor reversal done

            What is the issue for resolving this????
            Jun 01, 2018
            Updated by Kalyan Noolu             Can someone help me get my money back?

            Cinepolis after repeated followup said it's closely following up on May 20th. As well. It's 1st of June and more than two months have elapsed.

            Do they intend to refund my money?

            Can someone help me please
            View replies
            Today even after 20 days of the complaint, there is no reversal . After repeated reminders, just recieved standard replies that we are looking into it and wait for some more time. The booking error was 29th March. Today is 24th April.
            Reply
            Cinepolis India Customer Care's response, Apr 25, 2018
            Verified Support
            Dear Kalyan Noolu,

            We understand your disappointment. Please be assured, we are looking into this on priority we'll get back to you soon. Request your understanding in this regard.

            Regards
            Team Cinépolis
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              A
              amit peshwani
              from Ahmedabad, Gujarat
              Apr 3, 2018
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              Address: Ahmedabad, Gujarat, 380004

              As ready player one - a movie directed by legendary director steven spielberg is not released in ahmedabad pvr acropolis mall. People were waiting outside to get movie t be released but as because of baagihi2 you kept a good movie on hold. Atleast you can keep one show by removing black panther or pacific rim. And literally people were waiting in queue for this movie first day first show
              Cinepolis India customer support has been notified about the posted complaint.
              View replies
              I get messages asking to redeem points...but no instructions on how...when clicked on the link in the message it doesnt help or state anything..its just takes you to normal payment were there is no place to redeem any points.

              whats the use of these messages if der is nothing a customer can do
              Reply
              Cinepolis India Customer Care's response, Apr 5, 2018
              Verified Support
              Dear Rishika Asnani,

              Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.

              Website: http://www.cinepolisindia.com/

              Regards,
              Team Cinépolis
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                S
                sg1971
                from Kolkata, West Bengal
                Apr 2, 2018
                Resolved
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                Address: Kolkata, West Bengal, 700029
                Website: www.cinepolisindia.com

                On 3rd october 2017 at around 16.22 we initiated a payment of rs 657.60 for 3 tickets for the film newton at lake mall kolkata through your website www.cinepolisindia.com

                The amount was deducted but no ticket confirmation received and we had to purchase again.

                The details of the failed transaction is as follows

                03 oct 2017 [protected]-paytmcinepolisindiap [protected] oct 2017 657.60

                The payment was initiated from my account in the name of sudip ghosh, bank : hdfc bank, a/c no [protected]

                The bank confirmed that the amount has reached your account.

                We have been constantly following it up with your [protected]@cinepolis.com but more than one and a half months gone still no refund

                Please do the necessary for a refund.
                May 5, 2018
                Complaint marked as Resolved 
                Cinepolis India customer support has been notified about the posted complaint.
                Apr 02, 2018
                Updated by sg1971                 my earlier complaint was unilaterally resolved by cinepolis without addressing the concern

                https://www.consumercomplaints.in/cinepolis-india-3-tickets-purchased-amount-debited-ticket-not-received-through-cinepolis-website-c1776097#c2935666
                Verified Support
                Apr 04, 2018
                Cinepolis India Customer Care's response                 Dear Customer (sg1971),

                We continuously strive to provide you the best resolution. Request your patience in the interim.

                Regards
                Team Cinépolis
                Apr 04, 2018
                Updated by sg1971                 Enough of your standard reply ...Over six months to resolve an issue? Bloody cheats
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                  A
                  Ajay 1183
                  from Chandigarh, Chandigarh
                  Apr 2, 2018
                  Resolved
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                  Resolved

                  Address: 160059
                  Website: [email protected]

                  Sir/Madam
                  As we have booked 7 tickets of Hichki for today morning show at Cinepolis Bestech Square Mohali show time 12.20pm. Ticket No. WKDC5N7. As today bestech square was closed due to punjab closed. So you were unable to show movie. We request you to refund money.

                  Thanks/Regards
                  Ajay Sharma
                  House No. 1183,
                  Phase 3b2, Sector 60,
                  Mohali.
                  Mobile [protected]
                  +1 photos
                  May 5, 2018
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 04, 2018
                  Cinepolis India Customer Care's response                   Dear Ajay Sharma,

                  We are sorry to hear this. However, we have already processed the refund and the same will be reflected in your account soon.

                  Regards
                  Team Cinépolis
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                    V
                    vineela n
                    from Chennai, Tamil Nadu
                    Mar 29, 2018
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka, 560083

                    I have 483points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same.

                    The link you share for redemption is bogus and your site does not have any process of redemption

                    The points will expire on 31st march 2018.

                    The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help
                    May 10, 2018
                    Complaint marked as Resolved 
                    Cinepolis India customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 30, 2018
                    Cinepolis India Customer Care's response                     Dear Vineela,

                    Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (23648) in the subject line so that our team can assist you.

                    Regards
                    Team Cinépolis
                    Verified Support
                    Apr 09, 2018
                    Cinepolis India Customer Care's response                     Dear Vineela,

                    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                    Regards
                    Team Cinépolis.
                    View replies
                    I have 483points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same.

                    The link you share for redemption is bogus and your site does not have any process of redemption

                    The points will expire on 31st march 2018.

                    The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help
                    Reply
                    I am a club Cinepolis member and my contact number is [protected]. I am facing issues in redeeming my reward points. Please help.
                    Reply
                    Cinepolis India Customer Care's response, Apr 5, 2018
                    Verified Support
                    Dear Customer (Puchuu),

                    Sorry for the inconvenience. Kindly share the screenshot of the error which you are facing while redeeming the points along with the cinema location and email ID at [email protected] with your ticket number (24329) in the subject line so that our team can assist you.

                    Regards
                    Team Cinépolis
                    Cinepolis India Customer Care's response, Apr 13, 2018
                    Verified Support
                    Dear Customer (Puchuu),

                    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                    Regards
                    Team Cinépolis.
                    I have ~120 points asssociated to my contact number and I keep on getting message stating I can redeem them by going to cinepolis app/website. But when I try to buy tickets, i get this error - "Failed to complete purchase order". Is there something wrong with your website?
                    Reply
                    Cinepolis India Customer Care's response, Apr 5, 2018
                    Verified Support
                    Dear Customer (arundixit26),

                    Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.

                    Website: http://www.cinepolisindia.com/

                    Regards,
                    Team Cinépolis
                    The worst cinema in today's era . I would say. Entered hall for movie baghi 2 . Paid VIP seats ... whole theatre is full of popcorn on floor . Even recliners seats have popcorns n drinks spill on seat. When asked for cleaning took 15-20 min ... and then the cleaner replied I dont know much . As I am new here ...
                    Reply
                    Cinepolis India Customer Care's response, Apr 6, 2018
                    Verified Support
                    Dear Arsh Kathuria,

                    Sorry for the inconvenience. Kindly share your contact number, Email ID along with Cinema address at [email protected] with your ticket number (24438) in the subject line so that our team can assist you.

                    Regards
                    Team Cinépolis
                    Cinepolis India Customer Care's response, Apr 14, 2018
                    Verified Support
                    Dear Arsh Kathuria,

                    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                    Regards
                    Team Cinépolis.
                    I am facing the same problem. number i used is [protected]

                    as they send sms and manage all but no idea on how we can use that ...

                    redemptions of loyalty points - Comment #3176254 - Image #0
                    Reply
                    Cinepolis India Customer Care's response, Sep 10, 2018
                    Verified Support
                    Dear Vishal,

                    Thank you for reaching out to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price. Do let us know in case you need any further assistance.

                    Regards,
                    Team Cinépolis
                    I have 200 points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same.

                    The link you share for redemption is bogus and your site does not have any process of redemption

                    The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help
                    Reply
                    Cinepolis India Customer Care's response, Aug 16, 2018
                    Verified Support
                    Dear Prateek,

                    Thank you for reaching out to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price. Do let us know in case you need any further assistance.

                    Regards,
                    Team Cinépolis
                    I have repeatedly recieved and lost points without being able to redeem them.

                    The link you share for redemption is bogus and your site fails to process process any redemption from the cinepolis points link

                    The points will expire on 4th july 2019.

                    The website has a redeem points options but it does not take you to the web page for redemption.

                    There are numerous complaints on this topic for well over a year and yet Cinepolis has made no changes to its system. Kindly change something. It reflects very poorly on Cinepolis' intentions to stand true on its promise of points. Does each customer have to come to consumer complaints to redeem points? Is that the process now?
                    Kindly help.

                    redemptions of loyalty points - Comment #3474907 - Image #0
                    Reply
                    Cinepolis India Customer Care's response, Jul 3, 2019
                    Verified Support
                    Dear Customer ( Sukanym ),

                    Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (78743) in the subject line so that our team can assist you.

                    Regards,
                    Team Cinépolis
                    Cinepolis India Customer Care's response, Jul 11, 2019
                    Verified Support
                    Dear Customer ( Sukanym ),

                    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                    Regards,
                    Team Cinépolis
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                      S
                      singhjai4u
                      from Shimla, Himachal Pradesh
                      Mar 29, 2018
                      Resolved
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                      Address: Amritsar, Punjab, 143001

                      I am watching sajjan singh rangroot in cinepolis of mall of amritsar, amritsar. The air conditioner is not working even after half hour of complaint. I am seated at c14-c17 and i have to literally leave the theater because of this issue. Please make it worth for people to watch the movie and atleast educated supportive staff to listen to your complaint
                      May 10, 2018
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 30, 2018
                      Cinepolis India Customer Care's response                       Dear Customer (singhjai4u),

                      Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema Name at [protected]@cinepolis.com with your ticket number (23669) in the subject line so that our team can assist you.

                      Regards
                      Team Cinépolis
                      Verified Support
                      Apr 09, 2018
                      Cinepolis India Customer Care's response                       Dear Customer (singhjai4u),

                      We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                      Regards
                      Team Cinépolis.
                      Jun 24, 2019
                      Updated by singhjai4u                       It stands the same, even yesterday i faced same issue and ur staff was pathetic.
                      View replies
                      It is possible to utilities this points while buying ticket from CCPL Malkajgiri Hyderabad Telangana before 31st March, 2018.

                      Based on your clarification we would be buying tickets on or before this financial year.

                      Your support on above issue would be grateful.
                      Reply
                      Cinepolis India Customer Care's response, Apr 5, 2018
                      Verified Support
                      Dear Nimmala Simhachalam,

                      Thank you for writing to us. We wish to inform you that your Club Cinépolis points have been expired on 31st March 2018. Do let us know in case you need any further assistance.

                      Regards
                      Team Cinépolis
                      Hi,

                      I am not able to redeem my points, I have logged into cinepolis website and clicked on 'Redeem Now' button but not able to redeem it. Could you please let me know how to redeem points.
                      Reply
                      Cinepolis India Customer Care's response, Apr 5, 2018
                      Verified Support
                      Dear Customer (prashantoct7),

                      Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.

                      Website: http://www.cinepolisindia.com/

                      Regards,
                      Team Cinépolis
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                        I
                        ishika1286
                        from Delhi, Delhi
                        Mar 28, 2018
                        Resolved
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                        Resolved

                        Address: Thane, Maharashtra, 400607

                        I have 677 points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same.

                        The link you share for redemption is bogus and your site does not have any process of redemption

                        The points will expire on 31st march 2018.

                        The website has a redeem points options but it doesnot take you to the web page for redemption this is really frustrating.
                        +1 photos
                        May 10, 2018
                        Complaint marked as Resolved 
                        Cinepolis India customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 29, 2018
                        Cinepolis India Customer Care's response                         Dear Ishika (ishika1286),

                        Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (23385) in the subject line so that our team can assist you.

                        Regards
                        Team Cinépolis
                        Verified Support
                        Apr 09, 2018
                        Cinepolis India Customer Care's response                         Dear Ishika (ishika1286),

                        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                        Regards
                        Team Cinépolis.
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                          P
                          pratik71
                          Mar 26, 2018
                          Resolved
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                          Resolved

                          Address: Surat, Gujarat

                          My name is pratik khatri. My mother who's name is sangeeta khatri, had worked in cinepolise theater of star bazaar in surat. And she treated very poorly.
                          She was working there as checker, of stuff people carring. She treated so badly and didn't got to even sit for almost 8 hours. And this is not enough they even not allowed to eat food in between time.in star bazaar the emploees are treated very badly
                          Due to all this she left the job in 4 days
                          But now the main thing is that, they are not paying the amount for the work she did in four days which is almost 1000 rs only.
                          The owner of the star bazzar is so mercyless that he didn't pay much to employees but he make sure that they are working hard.
                          I hope they should understand our problem
                          May 6, 2018
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 27, 2018
                          Cinepolis India Customer Care's response                           Dear Pratik (pratik71),

                          Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (23112) in the subject line so that our team can assist you.

                          Regards
                          Team Cinépolis
                          Verified Support
                          Apr 05, 2018
                          Cinepolis India Customer Care's response                           Dear Pratik (pratik71),

                          We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                          Regards
                          Team Cinépolis.
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                            V
                            VR Kaur
                            from Phagwara, Punjab
                            Mar 20, 2018
                            Resolved
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                            Resolved

                            Address: Amritsar, Punjab, 143001
                            Website: Cinepolis

                            If we book online ticket charges per person are rs.100 on any movie full day but your staff forcibly charge double amount saying refreshment slip is compulsory for everyone. We didn't like this compulsion at all as in earlier years it was customer's choice to avail the offer or not. Kindly ask your staff to co-operate with customers and not force them to take the coupons
                            Apr 29, 2018
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 21, 2018
                            Cinepolis India Customer Care's response                             Dear Customer (VR Kaur),

                            Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (22447) in the subject line so that our team can assist you.

                            Regards
                            Team Cinépolis
                            Mar 28, 2018
                            manan kasabwala's response                             Though this koisk, the staff of Cinépolis was completly unresponsive.. Never use paytm as a medium for buying tickets through paytm. Still not got any refund ..
                            Verified Support
                            Mar 29, 2018
                            Cinepolis India Customer Care's response                             Dear Customer (VR Kaur),

                            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                            Regards
                            Team Cinépolis.
                            View replies
                            Today, I booked my ticket through paytm wallet for RAID 4:45pm. Three seats Q9, Q10, Q11. I not got confirmation though transaction was succesfull. Finally, I bhought another tickets.

                            double price - Comment #3054743 - Image #0
                            Reply
                            Cinepolis India Customer Care's response, Mar 30, 2018
                            Verified Support
                            Dear Manan Kasabwala,

                            Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [email protected] with your ticket number (23664) in the subject line so that our team can assist you.

                            Regards
                            Team Cinépolis
                            Cinepolis India Customer Care's response, Apr 9, 2018
                            Verified Support
                            Dear Manan Kasabwala,

                            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                            Regards
                            Team Cinépolis.
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                              A
                              aayu2607
                              from Bengaluru, Karnataka
                              Mar 14, 2018
                              Resolved
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                              Address: 560045

                              Hi team,
                              I tried booking two tickets on feb 23, 2018 via netbanking. there was connection time out and my money got deducted. which is still not refunded.
                              I have been trying from feb 24, 2018 but still there is no response. also provided customer care number does not work
                              cheque/ref no:[protected]
                              amount :420.00 inr
                              narration:[protected]/CCACINEPOLISINDIACOM
                              Apr 15, 2018
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 15, 2018
                              Cinepolis India Customer Care's response                               Dear Customer (aayu2607),

                              Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (22081) in the subject line so that our team can assist you.

                              Regards
                              Team Cinépolis
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                                D
                                Deepanmakri
                                from Perumpavur, Kerala
                                Mar 10, 2018
                                Resolved
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                                Resolved

                                I have tried to book two tickets from www.cinepolisindia.com of pari not a fairytale for 11th mar 2018 13.35pm show at fun republic mall, coimbatore. I have used phonepe upi id for the booking. After completing the booking i was charged rs. 400/- but no tickets were provided to me.

                                I have been regularly chasing up with there [protected]@cinepolis.com email but there is no response from there side and even no one pick up the phone line.
                                Apr 12, 2018
                                Complaint marked as Resolved 
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 12, 2018
                                Cinepolis India Customer Care's response                                 Dear Customer (Gokulakrishnan1),

                                Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (21918) in the subject line so that our team can assist you.

                                Regards
                                Team Cinépolis
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                                  M
                                  Mayur Talreja
                                  from Mundi, Madhya Pradesh
                                  Mar 3, 2018
                                  Resolved
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                                  Resolved

                                  Address: Bhopal, Madhya Pradesh, 462028

                                  Hii this is mayur today i m in your cinepolis at ashima mall bhopal.
                                  I had some sandwiches and stuff but i want without paneer veg grild sandwich nd someone who confirm my order he told me that he will manage it. But afterwards he just change my order nd your on duty manager he kon me... Bull # abt your about your services no more word abt #
                                  Apr 14, 2018
                                  Complaint marked as Resolved 
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 05, 2018
                                  Cinepolis India Customer Care's response                                   Hi Mayur Talreja,

                                  Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (21619) in the subject line so that our team can assist you.

                                  Regards
                                  Team Cinépolis
                                  Verified Support
                                  Mar 14, 2018
                                  Cinepolis India Customer Care's response                                   Hi Mayur Talreja,

                                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                  Regards
                                  Team Cinépolis.
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                                    R
                                    ronitchugh21
                                    from Ludhiana, Punjab
                                    Feb 24, 2018
                                    Resolved
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                                    Resolved

                                    Hello, i made a payment for tomorrow's movie show at tdi mall, in chandigarh sector 17 using your website but once i made the payment using my netbanking, the money got deducted, but i didn't get any tickets in my email, nor did i get an confirmation. My transaction id is avenues[protected]

                                    My registered phone is [protected] and email id is ronitchugh. [protected]@gmail.com

                                    Kindly refund my money as the seats are not booked.

                                    Regards
                                    Ronit
                                    +1 photos
                                    Mar 30, 2018
                                    Complaint marked as Resolved 
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 26, 2018
                                    Cinepolis India Customer Care's response                                     Dear Ronit Chugh,

                                    We are sorry to know about the experience you had. We're actively working on your concern, please be assured that we'll get in touch with you soon regarding the same.

                                    Regards,
                                    Team Cinépolis
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                                      S
                                      Sagorica
                                      from Kolkata, West Bengal
                                      Feb 21, 2018
                                      Resolved
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                                      Resolved

                                      Address: Kolkata, West Bengal, 700026
                                      Website: www.cinepolisindia.com

                                      On 17th feb, i booked 2 tickets worth rs.590 for venue - cinepolis lake mall, kolkata, executive seat no. 6, 7 for 18/01/2018, 14:35 pm show of black panther 3d by paying via netbanking. However after the successful debit i did not receive any email or message from cinepolis as confirmation where a booking id is given.
                                      Since then i have been regularly emailing them about the problem to and the issue is not resolved till today inspite of giving them my bank statement proof and online payment receipt.
                                      I have again mailed them yesterday but received no response.
                                      +2 photos
                                      Apr 12, 2018
                                      Complaint marked as Resolved 
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 21, 2018
                                      Cinepolis India Customer Care's response                                       Dear Sagorica,

                                      We apologize for the hassle. We're actively working on your concern and we assure you that we'll connect with you soon regarding the same.

                                      Regards
                                      Team Cinépolis
                                      Feb 26, 2018
                                      Updated by Sagorica                                       Please kindly give a specified date when I will receive my refund from you. It has been 9 days.
                                      Mar 06, 2018
                                      Updated by Sagorica                                       No update so far from cinepolis, the amount has not been refunded to me till date.
                                      Verified Support
                                      Mar 12, 2018
                                      Cinepolis India Customer Care's response                                       Hi Sagorica,

                                      We are already looking into your concern. Request you to allow us some time, we'll be back with an update soon.

                                      Regards,
                                      Team Cinépolis
                                      Mar 20, 2018
                                      Updated by Sagorica                                       I am already fed up with Cinepolis. The reply seems the same that they are looking into my concern which for the past 1 month without any progress. Please don't give your same old reply that my concern is being looked at, just return my money. Not a single personnel gets in touch via phone no or anything neither their complaint number is working.
                                      Apr 18, 2018
                                      Updated by Sagorica                                       The complaint is not resolved please dont mark it as resolved. i have not received any refund and all i receive is regular apology for the delay and that they r looking onto the matter. the worst service i have ever come across. Time to drag them to government consumer complaint forum
                                      Apr 18, 2018
                                      Updated by Sagorica                                       The complaint is not resolved please dont mark it as resolved. i have not received any refund and all i receive is regular apology for the delay and that they r looking onto the matter. the worst service i have ever come across. Time to drag them to government consumer complaint forum
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                                        A
                                        AKothari
                                        from Mumbai, Maharashtra
                                        Feb 13, 2018
                                        Resolved
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                                        Resolved

                                        Address: Mumbai City, Maharashtra, 400080

                                        On[protected],[protected] and[protected] I have booked tickets in Cinepolis:VIP Viviana Mall, Thane and made payment through Paytm which was deducted from my Paytm balance but at counter they said that they have not received any payment and charged me Cash payment. I have given my all the details to Cinepolis but it has been more than 2 months and they have not refunded my excessive amount back.

                                        Transaction details are as follows:

                                        Order No. Wallet Txn ID Amount Query Ref No.
                                        45861 [protected] 1200 46507413
                                        44340 [protected] 1251.54 46507596
                                        37217 [protected] 1868.72 46507676
                                        +8 photos
                                        Mar 17, 2018
                                        Complaint marked as Resolved 
                                        Money which was deducted from my Paytm balance and not received by Cinepolis was refunded to me via Paytm on 8th March, 2018. Thank You for the refund and valuable response about this issue.
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 15, 2018
                                        Cinepolis India Customer Care's response                                         Dear Customer (AKothari),

                                        Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (20500) in the subject line so that our team can assist you.

                                        Regards
                                        Team Cinépolis
                                        Feb 25, 2018
                                        Updated by AKothari                                         All the information about this issue is given to Cinepolis Team 2 months back but only one reply is received that we following-up your issue. No money refunded till date.
                                        Verified Support
                                        Mar 01, 2018
                                        Cinepolis India Customer Care's response                                         Dear Customer (AKothari),

                                        We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your contact number or email ID at [protected]@cinepolis.com so that we can assist you.

                                        Regards
                                        Team Cinépolis
                                        Mar 02, 2018
                                        Updated by AKothari                                         Contact number and E-mail Id is also given 2 months back only..If again required then I can send!! Hope I get reply soon!!
                                        Verified Support
                                        Mar 03, 2018
                                        Cinepolis India Customer Care's response                                         Dear Customer (AKothari),

                                        In order to assist you. Request you to share your contact number or email ID at [protected]@cinepolis.com so that we can look into this further.

                                        Regards
                                        Team Cinépolis
                                        Verified Support
                                        Mar 09, 2018
                                        Cinepolis India Customer Care's response                                         Dear Customer (AKothari),

                                        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                        Regards
                                        Team Cinépolis.
                                        Mar 17, 2018
                                        Updated by AKothari                                         Money is not received yet. Can I know how many days will it take to be received back??
                                        Mar 17, 2018
                                        Updated by AKothari                                         Money received by me. Thank You for your valuable response.
                                        Verified Support
                                        Mar 21, 2018
                                        Cinepolis India Customer Care's response                                         Dear Customer (Akothari),

                                        We understand your disappointment. In case your concern is still not resolved, please share your email ID and mobile number at [protected]@cinepolis.com so that we can look into this further.

                                        Regards,
                                        Team Cinépolis
                                        Verified Support
                                        Mar 29, 2018
                                        Cinepolis India Customer Care's response                                         Dear Customer (Akothari),

                                        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                        Regards
                                        Team Cinépolis.
                                        View replies
                                        Ridiculous that cinepolis does not keep enough shows for english movies at par with hindi movies

                                        There are not enough shows for english movies at Viviana mall cinepolis

                                        English show has only one timing and that too late at night which is inconvenient for people staying far away to accompany family such late at night

                                        So unjust unfair
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