Cinepolis India Complaints & Reviews

I was booking movie ticket for 17th may for baahubali 2 at cinepolis, tdi mall jagat, chandigarh and amount of rs. 70 was
Deducted 2 times (I. E rs.140 in total) from my account but still my ticket was not confirmed. And its been many days there has been no response from your side after putting up so many mails also. When will be my money transferred back to my account.
Phone no.- [protected]
Email - [protected]@gmail.com
Txn#[protected] and #[protected].

I am watching Bahubali 2 movie in cinepolis cinema, v3s mall, nirman vihar, delhi. But in the theatre dolby atmos is not working properly, specially left surround sound is not active at all. I am a sound engineer in film industry and i think my ears are pretty much trained to notice it out. I told the cinema guy to fix this but thry did not fix it and kept on playing on the movie.

I did online booking for 3 tickets today and Rs. 861.54 has been deducted from my account
but transaction failed while returning back to your website with message that money has not
been deducted.

The hdfc transaction/reference number is[protected]. Please refund back Rs. 861.54
back to my account asap.

I also send mail to [protected]@cinepolis.com given on your website, but mail failed.

I had booked 2 tickets of Guardian of galaxy 2 (IMAX 3D) Premium seat L8-9, morning show (8:25 am) from Paytm (order id:-[protected]) at cinepolis westend mall sumanship Pune. But the show was cancelled due to some technical issue. They had told the money will get refunded if you have booked it online. But the money is not refunded up till now . The amount is 769rs (i had received 100rs cash back from paytm while booking), so the amount to be refunded back is 669rs.

I booked for 3 tickets for bahubali on 17may2017 in cinepolis malkajgiri the money was deducted form my credit card the amount was 535.89. I did got any confirmation from cinepolis malkajgiri my details from which i booked the tickets from [protected]@gmail.com and the mobile n. O was [protected] from hdfc bank pls check the details and credit my amount to my account n. O is [protected] pls check the details and respond to this complaint

Today i tried to book 2 tickets online for baahubali movie in cinepolis ashima mall bhopal. It showed my ticket is booked but no message and mail receive to about booking. I checked my bank account and rs. 394.36 has been debited.

There is no customer care to call. I sent email to their support email but no response till now. I want my money back...

Last evening I tried to book 2 VIP TICKETS online for Baahubali movie in cinepolis Manjeera mall. It showed some error and said ticket not booked and you won't be charged. I checked my bank account and Rs. 557.26 has been debited.

There is no customer care to call. I sent email to their support email but no response till now. I want my money back.

Please note that I booked two tickets of movie MERI PYARI BINDU of Saturday 13th May of show time 12. I came to know from webcite that time has been shifted to 11.35 am. I am ashtonished that no communication from your side? its rediculous, even tried to contact Lake mall cinepolis but no body is bothered to even reply. Please ask any of your concerned guys to clarify and confirm. Have little courtsey sir...my contact number is [protected], AVANISH THAKKAR

You message us to reach cinepolis before 30 minutes. But we have to wait for the gate to open on road till 8:45am in a show which starts at 9am. Can you please arrange at least sitting arrangement to wait for the show.
It is my first morning show. So i am suffering first time. But many of your customer is waiting on the road, all are complaining that at least mall should allow him enter the campus of mall where there is sitting chairs. But guards denied to allow them. So please resolve this problem.
Saket
Cinepolis
P&M Patna

Dear sir

This is to inform you that i have booked a movie bahubali 2 (Location-kolkata) ticket from cinepolis site and payment is made through paytm account. But on cinepolis site is being shown that due to web failure, the booking isn' t confirmed. Hence payment is successfull from paytm transaction but no booking confirmation received on my mail. Its been 1 month now amount rs 740 not added to my paytm account.
I have sended a mail to cinepolis support team but till date no update receive till now, they are just saying we will look into the matter and update you and they dont have any centralised number when i asked for any contact number.

So this is to inform you that whenever there is site problem, consumers like us face such problem, amount deducted but till date no such refund made.
This falls into a criminal category for stealing consumers money.
I expect justice in this forum

Details of my transaction given below:-
Deatils of my payment
Paid for order
Cinepolis india private l order #54339
Paytm cash txn id [protected]
[protected]:18:05 am

Paytm custumer care told me by sending mail that as confirmed by the merchant cinepolis india private l your transaction under order [protected] was successful from our end. They requested me to kindly contact the merchant cinepolis india private l customer care team for the order confirmation.

In case, cinepolis india private l denies the transaction/payment, kindly share the consent mail with us from the merchant end against the failure transaction.

Debanjana

I've booked two tickets for bahubali-2 (Telugu) at cinepolis city center mall, mangalore. The payment was done through the cinepolis website and after the process, the website prompted that the ticket booking process failed after payment. I did not receive any mails or messages from cinepolis.
Show date: 28th april, friday. I lodged a complaint at state bank they told that the transaction id igabffwvx0 is successful and processed to your merchant. For more details kindly contact your merchant.

Movie: bahubali 2- the conclusion (Telugu)
Show date: 28th april, friday
How time :6:15 pm
Transaction id igabffwvx0
It would be better if the money was refunded.

I attempted to book 3 nos. of tickets for bahubali-2 (Hindi) at cinepolis at lake mall kolkata for the show commencing on & from 7.30 pm on 7.5.2017 (Sunday). The payment (Rs.831.54) for the said 3 tickets was being processed through the cinepolis website and even after confirmation of process of payment, the website prompted that the ticket booking process failed after payment. Accordingly, the payment was charged on my credit card and i got bank's sms alert that the amount had been spent !!!
Unfortunately, I did not receive any mail or message from cinepolis that my tickets were booked.
I repeated the same process once again after few minutes and finally got tickets booked against seat nos.C-18, 19 & 20 (Auditorium 2) in lieu of the same amount being charged once again (at around 2.01 pm). The ticket confirmation for the 2nd booking was received by me at around 2.02 pm.

But till date I have not got refund of the money (Rs.831.56) deducted earlier (at around 1.51 pm).
kindly arrange to refund my money at the earliest.
Subhash Bose
subhash.[protected]@gmail.com

I was booking two tickets for bahubali-2 (Hindi) at cinepolis at alpha mall ahmedabad.

The payment was being processed through the cinepolis website and after the process the website prompted that the ticket booking process failed after payment.. But the payment was charged on my debit card and i got bank's sms alert that the amount has been deducted!!! I did not receive any mails or messages from cinepolis that my tickets were booked so what happened with my money???

If you website cant process the payment and shows error atleast dont charge it on my debit card.. You charged me money without booking any tickets!!!

Please refund me my money asap, i did not expect this from cinepolis!!

Details of the show i was booking tickets for :-
Show date: 10th may, wednesday
Movie: bahubali 2- the conclusion (Hindi)
Location : cinepolis alpha one mall ahmedabad
Showtime : 1:05 pm

Please refund me my money!! I didnt experience such an issue on any cinepolis cinema worldwide!!!

You can contact me on :
Dave
[protected]

I've booked two tickets for bahubali-2 (Hindi) at cinepolis cross rever mall, shahdra delhi. The payment was done through the cinepolis website and after the process the website prompted that the ticket booking process failed after payment.. I did not receive any mails or messages from cinepolis.
Show date: 7th may, sunday
Movie: bahubali 2- the conclusion (Hindi)
Paytm wallet txn id: [protected]
Cinepolis txn id given by paytm - cms[protected]
It would be better if the money was refunded..

Thanks
Yogesh adhikari
[protected]

Hi,
I booked 2 tickets for 12:25 PM show of "Guardians of Galaxy Vol 2" @ Cinepolis Lake Mall Kolkata on 7th may 2017 (Sunday). We were made to wait till 12:50 PM and finally when the show started there were issues with the 3D projection and the same was mentioned to the concerned personnel, they agreed to the issue and confirmed that the money would be refunded within 24 hrs, its been 2 days now but the refund has not yet happened. Below are the transaction details :

Screen - Audi 4
Seat nos . - J6 & J7
Booking ID - CP[protected]
Kiosk ID - WSX7LMZ
Mode of Payment - Axis Bank Net Banking
Amount expected as refund - Rs. 517.48

Thanks,
Suman.
+ 91 [protected]

I've booked two tickets for bahubali-2 (Telugu) at cinepolis ccpl mall, hyderabad. The payment was done through the cinepolis website and after the process the website prompted that the ticket booking process failed after payment.. I did not receive any mails or messages from cinepolis.
Show date: 7th may, sunday
Movie timing 23:00
Movie: bahubali 2- the conclusion (Telugu)
Tickets 2nos: b12, c12
Paytm wallet...

I've booked two tickets for fast and furious 8 at fun republic mall coimbatore. The payment was dont through the cinepolis website and after the process the website prompted that the ticket booking process failed after payment.. I did not receive any mails or messages from cinepolis.
Movie timing 13:00
Movie : fast and furious 8
Tickets 2nos e12, 13
Txn#[protected]

It would be better if the money was refunded..

Thanks
Vivin sathyamurthy

Booked 3 seats for baahubali 2 (Tamil), 8th may evening show, viviana mall cinepolis.

Haven't received the m-ticket on my mobile phone.

Booked via paytm. Got a transaction confirmation with id [protected] from paytm, but no confirmation from cinepolis. After half hour, the seats are still showing as booked on the website, which clears up on booking failure.

Please forward to concerned party....

On 06may2017 I went to watch a movie in fun cinema which is owned by cinepolis India Pvt Ltd. in Gwalior DD mall, I purchased 1 popcorn tub and a friendly combo which includes 2 large coke and 1 popcorn tub for which they charged me vat at different %.5 and 20% respectively
Attaching pics for the reference kindly help me to get my money back and take some serious action against fun cinema.

My name is pradeep kumar gupta email [protected]@nic.in and phone no [protected]. I have booked (On 7th may 2017 around 21:13 pm) 3 tickets for cinepolis ghaziabad red cinepolis for 10th may 2017 bahubali 5:35 pm show. The amount rs 426.54 got deducted but i have not received ticket or any email or sms from cinepolis.

I have selected the download ticket option but the ticket didnt got generated on the website or to my email.. Though the amount got deducted. I have dropped an email to their customer care but no one replied.
Pleas help

Pradeep kumar gupta
Email [protected]@nic.in
Phone no [protected]