Cinepolis India Complaints & Reviews

It's been more than 40 days since i raised a request for a refund yet the same has not yet been processed. Request you to process it on priority basis. Please find the details of the transaction below.

Cinepolis india private ltd order: #54489
Paytm cash txn id : [protected]
Amount: 835.89
Date:[protected]Ddmmyyyy)
Time : 10:12:22 pm
Payment status (As per paytm) success

I tried to email my concern but ironically they don't have a mail handler.

I had booked 4 ticketsonline amounting to rs. 648/- on 10 june for 2245 show at kochi of movie raabta. The money was deducted from my bank as i had opted for net banking but i did not receive any ticket confirmation.

When i reached cinema hall, there was no reservation and i had to but tickets across the counter.

I have written twice to cinepolis but they have not yet responded to my grievance nor they have refunded my money.

I booked a ticket in seasons mall, cinepolis, pune for the show 10.40pm on 20th june 2017. After completion of movie, within 5 mins i went back to cinepolis, to search for my wallet. Again next morning, i went back to cinepolis and asked supervisor for my wallet. But i didn't get any satisfactory response from them. This is the worst experience ever in any multiplex till date.
If possible, kindly help me to recover my wallet as i'm concern for my documents, not for the money.

I booked ticket for movie rabta on 10 june _2017 night 10.20pm at cinepolis thane viviana mall.
I went for food during intermission and observed that food kept in oven with used of plastic plates. When i ask food vendor to show me the grade of plastic plate & certificate of the same, he just unable to answer. Then i went to customer care desk & i talked with mr. Nilesh ghadi who told me to write my complaint in simple register kept at their desk. He also confirmed that the senior person will call me in the same regards. But still i didn't receive any call from concern person & my complaint is still not closed with proper action.

You are charging so much on food/drinking products which is much higher than mrp of the same products sold outside cinepolis,.
Still not maintaining quality of products & aslo you don't know if there may be other problems (Such as melamine, which releases toxic chemicals when heated).

Please check & confirm the cookware which should be used for foods heated in oven.

I booked ticket for movie Cars 3 show time at June 18_2017 evening 5.30.
As my wife was pregnant, upon doctor's insist I had to carry food for her which was just a chips packet and a biscuit packet.

But the staff at your branch CCPL Malkajgiri was so horrifyingly rude enough that despite me explaining the situation they reluctantly objecting me and all of them as a group were stopping me n my wife not to carry outside food.

I just can't understand how senseless can an organization like cinepolis can be so blind in framing policies and implementing ruthlessly.

I need contact details of head of the cinepolis Hyderabad, else I would be taking this issue further seriously.

The staff was name Sharath. I need a call from Cinepolis and speak regarding this issue.

I've booked three tickets for bahubali-2 (Telugu) at cinepolis, pvp square mall, vijayawada. The payment was done through the cinepolis website and after the process, the website prompted that the ticket booking process failed after payment. I did not receive any mails or messages from cinepolis.
Show date: 28th april, friday. I lodged a complaint at state bank they told that the rr no:[protected], id no :[protected] is successful and processed to your merchant. For more details kindly contact your merchant. So i request you to please return my money as soon as possible

I had booked online movie ticket details as below
Movie date and time : 8th june 2017 4pm show
Movie name: mummy 3
Multiplex location : orion east - bangalore

Ticket booking date 8th june 2017
Booking done using reference email id : debasish. [protected]@gmail.com
Mobile number :[protected]

The money was debited from my account by the ticket was not generated.
I have emailed cinepolis as well, they mentioned that the matter has been escalated.

I have met mr ajit at the cinepolis orion east and he assured me that the money will be refunded, but i have not received the money back.

I have provided screen shot of my bank account showing that the amount has been debited from my account s well.

Need help to get my money refunded.

I went to cinepolis lake mall kolkata today in rashbehari avenue.

I was asked to talk to the manager by the guy in the ticket counter due to some issues with my age proof.

The manager behaved extremely rudely with us and started shouting at us.
I think it is somewhat sexist because he wouldn't have behaved the same if it would have been two men instead of two women. You see, he thinks it is very easy to shout at women like that. I am sure he wouldn't have dared to speak like that if there would be a man with us.

Not just me, he talked to my 60 years old mother like that to. Not talked, he shouted. He has no respect for the elderly at all. I wish we never went to cinepolis in the first place. The people at inbox don't even dare to speak with customers like that.

The way he behaved with us today, it is very clear that he is uneducated and has not manners or etiquettes.

I strongly suggest that cinepolis improve their hiring procedures and only hire educated people to do the job of a manager.

This guy needs a personality development course.

He is a extremely skinny tall guy who was there at 11am in cinepolis lake mall kolkata. Please take action against this illmannered bully.

Never making the mistake of going to cinepolis again in my life.
Inox is a million times better.

Hi,,
I wish to bring to you notice that when i tried to book a cinema ticket online from cinepolis bangalore on 18/05/17. Cash deducted from our accounts but ticket is not processed due to some technical problem.
Total rs.831- debited from my a/c (And not credited back in my a/c, that amount go to your a/c. So i request you to kindly look into this on high priority..
My email address: [protected]@gmail.com

Dear sir,
I wish to bring to you notice that when i tried to book a cinema ticket online from cinepolis kochi on 27/03/17 (04 times) and 18/05/2017 (01 time), cash is deducted from our accounts but ticket is not processed due to some technical problem. (Total 05 times)
Total rs.2, 404/- debited from my a/c (Total 05 tme transaction) and not credited back in my a/c, that amount go to your a/c. So i request you to return back my above said amount.
Please do the needful at the earlist.
Transaction details are given below.
1) 27/03/2017, ref no:[protected] gabakzqt9 — rs.406/-
2) 27/03/2017, ref no:[protected]igabalbeu3 — rs.406/-
3) 27/03/2017, ref no: [protected]igabaloie2 — rs.506/-
4) 27/03/2017, ref no: sbipg[protected] — rs.406/-
5) 18/05/2017, ref no:[protected]igabifkxt2 — rs.680/-

Best regard
Jayaprakash. K. S

I watched the movie chi va chi sau ka (U/a) at cinepolis seasons mall at 10.50 pm on 6th june, 2017 (Audi 10 h7). After coming out i realized that i had let my phone at the seat. At night i was not allowed to enter the mall again, so with hopes i reached the mall today morning. Please note that my cellphone was on and ringing. As soon as i reached i asked the cinepolis guards to check it, as i wasnt allowed to go in, and kept calling my
Phone so as to ease them locate the phone. However to my disappointment withing 5-6 rings the call was disconnected and switched off. I suspect that the guards kept the phone to themselves and blatantly informed me
That the phone was missing. I am deeply let down by such a response from cinepolis. This has been the worst experience at any multiplex in pune. I wish to hear from you at the earliest else i would like to extend this
Matter to social media to warn my friends and family about how cinepolis services its customers by stealing their belongings.

I visited cinepolis crm on 21.05.2017 with my family, although charges are to high for items but at counter they are providing low qty. Even at very high prices, like they put the pop-corn without opening the paper container properly at lower side and serving lower quantity than requisite quantity, even at too high prices (rs.170/- for 100 gram)

further for above said bill they charged vat rs. 42.50 as @ 12.50% on bill of 4x6 square inch fax paper which lost their print with in 10-15 days, so proper paper should be there

in above said bill you can not charge vat because no registered vat registration number mention on invoice,

please clarify else i am bound to write vat department and consumer cell for vat and too high prices charged

thanks,

shashi
[protected]

Dear concern,
I need your help. I had booked 5 movie tickets for baahubali conclusion for fun republic, lucknow via cinepolis through paytm at 6:11 pm on 6/may/17. Amount of 995 rs debited from my account however tickets were not booked. I contacted paytm for the issue. I was told that transaction against order id - 54832 of rs.985.90 is successful from their end and asked me to contact cinepolis for the same. I tried many times to call on your contact number [protected] but the call was not answered. Kindly do the needfull.

Name: dr arun prakash srivastava
My email id: [protected]@gmail.com
Mobile no.: [protected]

This is to inform you that i have purchased 500 ml water bottle at cinepolis cinema bhopal (Aashima mall) for rs 40 at 7:40 pm show on sunday may 21. Same water bottle is available in market for rs 10. Can you provide details about why cinepolis cinema is offering water bottle for high price? I want to action against the issue if they are charging wrong price.

Hello,
I booked my tickets on 4th May 2017. The ticket money was deducted from my debit card but the tickets werent booked. I contacted Cinepolis Support 4 times and everytime they ask me to wait. It is 22nd May 2017 today. I dont think refund takes this much of time.

The booking details:

Number : [protected]
Email : [protected]@gmail.com

The bank message :

Thank you for using your SBI Debit Card 519XX6295 for a purchase worth Rs771 on POS [protected] at www.ccavenue.com/chargtxn#[protected]

Its an era of E-Money, but your services arent at par at all. Help with the refund asap.

I was booking movie ticket for 17th may for baahubali 2 at cinepolis, tdi mall jagat, chandigarh and amount of rs. 70 was
Deducted 2 times (I. E rs.140 in total) from my account but still my ticket was not confirmed. And its been many days there has been no response from your side after putting up so many mails also. When will be my money transferred back to my account.
Phone no.- [protected]
Email - [protected]@gmail.com
Txn#[protected] and #[protected].

I am watching Bahubali 2 movie in cinepolis cinema, v3s mall, nirman vihar, delhi. But in the theatre dolby atmos is not working properly, specially left surround sound is not active at all. I am a sound engineer in film industry and i think my ears are pretty much trained to notice it out. I told the cinema guy to fix this but thry did not fix it and kept on playing on the movie.

I did online booking for 3 tickets today and Rs. 861.54 has been deducted from my account
but transaction failed while returning back to your website with message that money has not
been deducted.

The hdfc transaction/reference number is[protected]. Please refund back Rs. 861.54
back to my account asap.

I also send mail to [protected]@cinepolis.com given on your website, but mail failed.

I had booked 2 tickets of Guardian of galaxy 2 (IMAX 3D) Premium seat L8-9, morning show (8:25 am) from Paytm (order id:-[protected]) at cinepolis westend mall sumanship Pune. But the show was cancelled due to some technical issue. They had told the money will get refunded if you have booked it online. But the money is not refunded up till now . The amount is 769rs (i had received 100rs cash back from paytm while booking), so the amount to be refunded back is 669rs.

I booked for 3 tickets for bahubali on 17may2017 in cinepolis malkajgiri the money was deducted form my credit card the amount was 535.89. I did got any confirmation from cinepolis malkajgiri my details from which i booked the tickets from [protected]@gmail.com and the mobile n. O was [protected] from hdfc bank pls check the details and credit my amount to my account n. O is [protected] pls check the details and respond to this complaint