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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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G
gvonthenet
from Chennai, Tamil Nadu
Sep 21, 2016
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Address: Mumbai City, Maharashtra

I have been trying to get soft copy of the payment evaluation form now through email for the last 21 days. After 10 reminders, they send me a mail as follows:
"Please be assured that we have forwarded your concern to the concerned team. Your concern will be process at the earliest."

Who is this "concerned team"? What are they concerned about? I just want HDFC Life to send me a blank form so that I can submit it for collecting the maturity amount on my policy. Is that too much to ask?

The call centre is even more ineffective. Each time I call them (I have tried thrice), the call centre agent puts me on my hold to talk to someone - today he told me that the someone is his supervisor. That supervisor in turn talks to someone else - presumably the "concerned department". Then promises that the said form will be in my mailbox in the next 15 minutes. It is now 6 days since my first call, 2 days since my second call and 1 day since the third call - pretty long 15 minutes !

1. Why cant HDFC have the required forms on the website?
2. Why cant the service agent who handles emails send forms by email? Whose permissions does he or she need?
3. Why cant the call centre agent simply send a form? Why does he have to talk to the supervisor who talks to someone to send a form?

Big let down from a company that is supposed to be an award winning company. Doesnt even have its basics of customer service right.
Aug 7, 2021
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Hi, regret the inconvenience caused. I would be reverting you shortly with the resolution on same. - Manish
Hi, kindly provide the policy no. for us to assist you.-- Manish.
Please send my premium paid receipt for HDFC Life Classic assure plus of last financial year 2015. I have paid the premium last year but not got the premium receipt. this is for the purpose of income tax filing.

with regards

Nagaraj V G
Hi, please share your policy no. Alternatively, you may email your request to [protected]@hdfclife.com from your registered Email ID for us to assist you.

Further, we wish to inform you that we have an online customer portal, My Account. You can register for “My Account” (free of cost) on our website www.hdfclife.com.

Access or Process the following through ‘My Account’:
• Premium Payment, Acknowledgements and Premium Receipts
• Online Fund Switch, Premium Redirection and Top Up
• Online Account Statement i.e. Unit Statement and Annual Premium Statement
• Other important Policy Details

Now receive alerts on your email ID as well as on your mobile phone for premium due dates, payment confirmation, policy lapse alert, new product launch, etc. by registering through ‘My Account’.
To register, go to https://cp.hdfclife.com/cpweb/OnlineMyAccountRegistration.aspx and follow the given steps -
1. Fill in the policy number and Date of birth and click 'Next'
2. The policy owner name, email ID, mobile number and contact number fields will be pre-populated. Mobile number and contact number fields are editable, if not updated previously.
3. Select the Check box and click Submit.
4. An email will be sent to your email ID that is updated in the registration page. This email will contain an URL which on clicking will validate the email ID and the user ID and password will be sent.
5. The URL is valid for 15 days. If you click on it after 15 days, an error message will be displayed. In such cases, you need to register again by filling the registration page.
6. If the email ID was previously present and the user modifies it, an email is sent to the previous email ID informing of the registration for the service. However, the URL will go to the new email ID.

Regards,
HDFC Life.
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    V
    vineet khera
    from Delhi, Delhi
    Sep 21, 2016
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    Address: Gurgaon, Haryana, 122001

    I tried to withdraw money from an other bank atm at murthal, sonepat around 2pm on 07.08.2016 and following were the incidents.

    1. withdrawal failed for 5000/- ref[protected]shortage of money)
    2. withdrawal successful for 2000/- ref[protected]
    3. withdrawal successful for 2000/- ref[protected]

    Now, the two successful withdrawals are incorrectly debited for rs4000x2 instead of rs2000x2. i am sure the atm must have excess cash of rs4000 on eod, which should have been returned to me on its own within 7 working days. now, even after almost 2 months, i am struggling to get my incorrectly debited rs4000 back.

    I have tried raising the issue at multiple levels (netbanking, customer care, relationship manager, nodal offier, grievance team) but no one has ever been able to provide a corrective action or a fitting reply. the complete communication till date has been disappointing and not confirming to even hdfc standards. tired of communication, now i have to raise the issue with banking ombudsman for addressal.

    Posting my complaint on this forum as well.
    Oct 27, 2016
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 26, 2016
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share your account/customer Id/card and registered contact details to [protected]@hdfcbank.com with ref ID-TTU26091613 in the subject line. Will assist you better .

    -Bejoy
    HDFC Bank Customer Assistance
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      kssuma14
      from Madhugiri, Karnataka
      Sep 21, 2016
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      Address: 560041
      Website: G

      Dear Sir,
      I had applied for personal loan being classic customer of Hdfc Bank for only 1 lakh. My loan has been rejected for some vague reason. I have taken loansfrom other banks but have never been a defaulter but I don't find any solid reason why my loan cannot be sanctioned.. kindly look into the matter. Loan ref no is 42433840.
      Regards
      Suma
      HDFC Bank customer support has been notified about the posted complaint.
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        S
        Surya Sen Mudiraj
        from Hyderabad, Telangana
        Sep 21, 2016
        Resolved
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        Address: Ranga Reddy, Andhra Pradesh, 500049

        3rd party cash txn inc st & ec - what is mean by this why you people are always screwing the customers with the deductions like rs.112 and rs.100... you idiots... i just deposited 50k for the important purpose and i gave a cheque of rs.50k to other person and now u people deducted the 112... who will pay this rs.112... your father will pay the money or your mother... waste banks... its better to use sbi and sbh or any governments banks...
        Oct 27, 2016
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 26, 2016
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your account/customer Id/card and registered contact details to [protected]@hdfcbank.com with ref ID-TTU26091612 in the subject line. Will assist you better .

        -Bejoy
        HDFC Bank Customer Assistance
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          M
          Mohideen Ibn Mohammed
          from Gurgaon, Haryana
          Sep 21, 2016
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          Address: Chennai, Tamil Nadu, 600016
          Website: www.hdfcbank.com

          Hi,
          My credit card application number is [protected]s1. Now it shows disapproved. Reason some one called and told verification failed and documentation. Just cross check my application / documentation name with what your executives entered? And for address recently i shifted my home regarding this i conveyed to your customer care but still they mentioned verfication failed dont know what they doing actually.. I didnt applied your executive only called me and create some impression on your product now ended with disappointment.. Dont know why you people doing like this. Please give me proper solution..

          Please tell me why it declined
          If it is not possible please return my documents
          Thanks
          Oct 24, 2016
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 22, 2016
          HDFC Bank Customer Care's response
          Dear Customer,

          Kindly write to us at [protected]@hdfcbank.com with your complete name, address, city of residence, credit card application number and your contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.

          -Natasha
          HDFC Bank Customer Assistance
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            L
            LBorkar
            from Pune, Maharashtra
            Sep 21, 2016
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            Resolved

            Address: Mumbai City, Maharashtra, 400053
            Website: hdfcbank.com

            As an Imperia Customer, the bank gives me a Relationship Manager(RM), who fills out the forms and does other needful. I have taken two business loans last year against fd. I was told this is better than taking an OD and was told that the interest rate will be 12% and there will be no prelosure charges after 12 emi. now when I want to preclose the loan, I find that HDFC bank has charged me an interest of 14.75% and is insisting on a preclosure charge of 4%. I repeatedly asked my RM and Prasad, who disbursed the loan at the time, for a written commitment and was told it is not necessary. Now I find I have signed and committed to a preclosure charge of 4%.
            The bank has assigned RM to cheat customers by building trust in the RM so you will not look at all the fine print and sign and the bank can then tell you that it is your fault. The Branch Manager is blaming the RM. Does the RM act without consulting the seniors? Is trust such a bad word in our Country now? I trusted my RM of over 3 years and got cheated so badly. Have been going to the Versova branch everyday to solve this issue but they say a complaint has been lodged and they are looking into it, while all the time, I am paying a daily interest for the loan.
            Oct 27, 2016
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 26, 2016
            HDFC Bank Customer Care's response
            Dear Customer,

            I request you to share your loan, RM details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU26091614 in the subject line. Will assist you better .

            -Bejoy
            HDFC Bank Customer Assistance
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              N
              Nagarapu
              from Bengaluru, Karnataka
              Sep 20, 2016
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              Address: 560037

              I am really feeling sad for being hdfc customer.

              I got a call from HDFC bank representative offering a credit card, I told I need solitaire card or money bank finally they sent titanium card.

              I was using but I am not satisfied with reward points or offers so I called customer care they told me to drop a upgrade form.

              I have sent the upgradation form in July . No update for a month, I called customer care again then they are telling signature mismatch. Don't they have common sense to update by sms or email before I contact?

              Ok then I sent signature mismatch form and upgrade form again on September 2nd, 2016. Asusual no update from them then contacted customer support on 17th September 2016, she told card upgraded then I was waiting for card, again I contacted on 20 September 2016, then real story revealed he told not eligible for card upgradation updated on July 5th, 2016. Why can't they update me this.

              Now who will have time for everything submitting form eg: for reward points form, signature mismatch form, upgrade form.

              Other banks provide very good services for reward points just if we call they will credit as cash to card, for cancelling card they will do it on call, for upgrading card they will check eligibility and send executive for the procedures.

              Please consider my feedback. It's wasting lot of customers time.
              Oct 27, 2016
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 26, 2016
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your card and registered contact details to [protected]@hdfcbank.com with ref ID-TTU26091616 in the subject line. Will assist you better .

              -Bejoy
              HDFC Bank Customer Assistance
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                Prafful Kolamkar
                from Mumbai, Maharashtra
                Sep 20, 2016
                Resolved
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                Resolved

                Address: Pune, Maharashtra, 412308
                Website: Hdfcbank.com

                I am using a hdfc credit card from last 5 months and they give me a limit of 30000/- but on last month they reduce my credit limit to 24000/- with out any prior notice. Then i tried to contact with hdfc bank and they told me that they dont know how its happen. So one of the customer service agent told me that he raise a complaint about this issue and told me to wait for 2 days with in 2 days it will resolve but i wait for 5 days. There is no change in my limit so again i contact to hdfc care and know one of the agent told me they are not able to help me. She told that you need to contact via mail to customerservices. [protected]@hdfcbank.com so i contact them through mail but still i am not getting any resolution from there as will.
                I paid my all bills regularly on time as per the due date and i never pay any minimum amount to it. I always pay the hole bill amount. Whatever it was there.
                Oct 22, 2016
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 21, 2016
                HDFC Bank Customer Care's response
                Dear Customer,

                Request you to write to us at [protected]@hdfcbank.com along with your credit card number and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you further.

                -Natasha
                HDFC Bank Customer Assistance
                3RD party cash txn inc ST & EC 010916 with out my knowledge,

                what is 3RD Party cash txn ??? please tell me

                Regards,

                HDFC Bank Holder,
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                  S
                  sadamohammed
                  Sep 19, 2016
                  Resolved
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                  Resolved

                  Address: Nagaur, Rajasthan
                  Website: www.rbi.org.com

                  Sir, myself Sada Mohammed Chauhan lives at nagaur Rajasthan. On date 15.9.2016 I went to hdfc bank nagaur branch to transfer cash of 9 lakhs rs in account of my friend Jakir Hussain whom has account in this bank in matter of purchasing a shop from him.
                  As soon as I gave whole cash to the cashier, cashier told me to give formalities such as I'd and told me to fill up a form. Meanwhile the cashier gave my whole cash at 3rd counter to someone else who was not with me, I don't know who was . Then the thief ran away from Bank.
                  I had file a case against bank and bank staff.and registered a F.I.R too.
                  No response is given yet neither from Bank nor from police department.
                  Please help us .
                  We want whole claim of our 9 lakh rs from the bank as it's a clear case of bank staff's carelessness.
                  Oct 21, 2016
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Sep 16, 2016
                  G.Tamilselvan's response
                  Sir,
                  My account no is [protected]. my name is G.TAMILSELVAN send me a new cheque book my old book is finished.

                  Its very urgent my Debit card lost

                  My contact number :[protected]
                  Note : My adredd is change.

                  Adrees:
                  G.TAMILSELVAN,
                  No.18A, Writer Street, Yamuna House, Door No:17, A Block,
                  Karayanchavadi,
                  Chennai-56.
                  Verified Support
                  Sep 20, 2016
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Regret the inconvenience caused to you. We would require some of your details to check this on our end. Kindly write to us at [protected]@hdfcbank.com with customer Id/account no., issue details, complete address of branch you visited and registered contact number, mentioning reference Id TTU20091602 in the subject line for us to assist you better.

                  -Bejoy
                  HDFC Bank Customer Assistance
                  I have also penalized for 115 Rs. fort ADHOC STMT CHGS INCL ST & CESS...pls do the needful
                  Sir,
                  My account no is [protected]. my name is G.TAMILSELVAN send me a new cheque book my old book is finished.

                  Its very urgent my Debit card lost

                  My contact number :[protected]

                  Note : My adredd is change.

                  Adrees:
                  G.TAMILSELVAN,
                  No.18A, Writer Street, Yamuna House, Door No:17, A Block,
                  Karayanchavadi,
                  Chennai-56.
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                    R
                    Ravi83
                    from Bengaluru, Karnataka
                    Sep 19, 2016
                    Resolved
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                    Resolved

                    Write-Off to NIL -> to change CIBIL Status

                    Address: Hyderabad, Andhra Pradesh, 509381

                    Hi

                    My HDFC Credit Card pending payment on my name with Current Balance of Rs 28, 758 and the card actually belongs to year 2012 . However the actual credit limit on the card was Rs 50, 000. I have Paid 45, 000 by july2015. but the status in CIBIL as of today is “written-off” and Current Balance showing of Rs 28, 758. when I was paid amount to Hdfc Collection Executives promised that they would clear the CIBIL status from...
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                    J
                    jay631
                    from Ranchi, Jharkhand
                    Sep 19, 2016
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                    Address: Ranchi, Jharkhand, 834001
                    Website: www.hdfclife.com

                    Dear Sir,
                    I have paid premium for a term plan of hdfc life on 3.07.2016 but still i have not received term plan. For term plan my medical was done in hill view hospital(Ranchi) .No one has asked me for signature on medical format in hill view hospital(Ranchi).Hdfc life has taken signature on specimen signature copy . Now there is signature mismatch as i have not signed on medical format. I have called + mailed hdfc life customer care many times but there is no response.Kindly do the needful.

                    Application no[protected]

                    Ph no-[protected]
                    HDFC Life customer support has been notified about the posted complaint.
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                      P
                      pradpare
                      from Pune, Maharashtra
                      Sep 19, 2016
                      Resolved
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                      Resolved

                      Address: 411027
                      Website: www.hdfcbank.com

                      I have applied for credit card on 19 Aug and on 20 Aug agent has taken the documents, Now One month has been completed but I have not recieved credit card . Now when I am calling to the Help desk Grievance they are saying you need to send the address proof again through courier and then we will take to 45 days in processing.
                      I have not seen this type of Bank in my entire life

                      My details are listed below.
                      Name :- Pradeep Pareek
                      mobile :- [protected]
                      Application no :- [protected]W2
                      Grievance Complaint Number :-[protected]
                      Oct 23, 2016
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 22, 2016
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

                      -Natasha
                      HDFC Bank Customer Assistance
                      It has been 15days i have applied for card. If i m tracking it is showing still in process. customer care are telling that they dont have any information regarding this.This is pathetic and unexpected from HDFC. [protected]W2 this is my application number
                      26aug, 29 aug . 2 sep -2016 is 3 time deducted from my a/c - 3000

                      if they will not return i must close my A/C
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                        Ipsita Agrawal
                        from Pune, Maharashtra
                        Sep 19, 2016
                        Resolved
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                        Resolved

                        Depository charges aug 2016 - 50389695

                        Address: Dhar, Madhya Pradesh, 454001
                        Website: www.hdfcbank.com

                        Rs. 962 have been debited from my account on 14th september 2016 under depository charges aug[protected]. I have already informed to the bank regarding non-requirement of this demat account and also given a written application to close this account. They assured me that no charges will be made due to this. Also, i never used this account in the lifetime of its presence. I would like to get my money back and want to close this demat account...
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                        TariqQ
                        from Mumbai, Maharashtra
                        Sep 18, 2016
                        Resolved
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                        Resolved

                        Address: Bangalore, Karnataka, 560029
                        Website: www.hdfcbank.com

                        Hi,

                        Kindly help me in resolving this issue.

                        On a daily basis by an average 2-3 calls I get from HDFC telemarketing. I registered myself on their site and still no improvement.

                        Most of the calling numbers are IVR called from 0265XXXXXX or 911XXXXXXX

                        I want them to stop calling on my cell for any of their product selling.

                        This is really frustrating !!!

                        Regards
                        Tariq
                        [protected]
                        Oct 20, 2016
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 19, 2016
                        HDFC Bank Customer Care's response
                        Dear Shantanu,

                        Request you to mail at [protected]@hdfcbank.com with issue in detail, the number on which you have received the calls and from which number along with the and registered contact number. Kindly mention reference Id TTU19091601 in the subject line so that we can assist you further.

                        -Natasha
                        HDFC Bank Customer Assistance
                        Dear Medam,
                        my balance is deducted and I am done any third party transaction so please pay my balance
                        back as soon as possible.

                        Manish Kumar Sahu

                        [protected]
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                          A
                          Avishesh Bhargava
                          Sep 18, 2016
                          Resolved
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                          Resolved

                          Address: Gurgaon, Haryana, 411057
                          Website: www.hdfcbank.com

                          Hi Team,

                          My Hdfc bank A/c No. [protected] from gurgaon branch showing negative balance.they deducted my amount 3, 282.88/- .before this they never deducted the amount like this.or how to show the balance is in negative .kindly revert my amount.
                          i m with the HDFC bank since 2014 with saving acoount an credit card and regular maintained every thing.

                          I am very happy to see that if you please cooperate with me and revert my balance which is deducted.

                          Thanks & Regards
                          Avishesh Bhargava
                          +1 photos
                          Oct 23, 2016
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 22, 2016
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We have received your e-mail and will respond to you with reference number[protected] within 3 working days.

                          -Bejoy
                          HDFC Bank Customer Assistance
                          Hello Sir,

                          i submit credit card recently . My Application number is [protected]S3. i received your application ref no is Approve. But still not receiving .
                          i check in online but the status is showing disaprove.
                          i apply personal loan based. please check and approve the credit card.

                          Thank you,
                          V.Venkataramana
                          [protected]
                          Dear Medam,
                          my balance is deducted and I am done any third party transaction so please pay my balance
                          back as soon as possible.
                          Manish Kumar Sahu
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                            A
                            Arun Mule
                            from Mumbai, Maharashtra
                            Sep 18, 2016
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400042

                            My salary account (In hdfc bank) was created in my first company, so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) i had called customer care and and hdfc bank talkd about the same close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. After that i never logged in to my account through net banking and i do not have a debit card (Lost in aprox 1 years back and i never requested for a new one). I sent to some amount By NEFT into my account for some reason on recently 3-4 month ago and i see that i have rs -6883.39 in my account and which amount i was sent this also not seen. I request you to please try to refund my available actual amt and close the account also
                            action or worn this bank dont theft commen man's money we are not generating money from home its come when we done very hard work .. i respect to HDFC but...
                            Bank have no right what so ever to do whatever they want without informing the
                            customer
                            Oct 28, 2016
                            Complaint marked as Resolved 
                            cunsumee complait team nice follwp agains my complaint you are best. all the best for your team also thax to hdfc bank sinor manger they takes action quick when i had cal thax regards arun
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 21, 2016
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We would require some of your details to check this on our end. Kindly write to us at [protected]@hdfcbank.com with your customer Id/account no., issue details and registered contact number, mentioning Reference Id TTU[protected] in the subject line for us to assist you better.

                            -Natasha
                            HDFC Bank Customer Assistance"
                            Dear natasha mam,
                            i has been alredy submit cancelation form aprox15 day ago and also confirm the same
                            With mr.hemanshu punjwani.
                            But there also my account are not closed.
                            And i dont recived any type of confirmation and aknowladement mail from hdfc bank ltd side
                            Please do on priority.
                            Regards,
                            Arun
                            A/c no-[protected]
                            HDFC Bank Customer Care's response, Oct 12, 2016
                            Verified Support
                            Dear Arun, We would like to inform you that as per salary account agreement if salary is not credited to your account for more than 3 months then account gets converted to regular savings account and Terms and conditions of regular savings accounts are applicable to salary account. Regular intimations are sent to customers for maintaining adequate balances in account to avoid AMB charges.

                            We regret to inform you that the charges are correctly debited and same cannot be reversed. We also request you to please maintain required balances in account to avoid such charges in future. In case you want to close your account same will be closed on receipt of account closure form. You can visit any of the nearest branch for submitting form.

                            Please feel free to speak to your Branch Official Mr. Himanshu Punjani on 24028515 for any further clarification or assistance.

                            We value your support and look forward to the continued opportunity of serving you..

                            -Natasha
                            HDFC Bank Assistance
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                              S
                              sandeep kumar tirkey
                              from Delhi, Delhi
                              Sep 17, 2016
                              Resolved
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                              Resolved

                              Address: Salem, Tamil Nadu

                              Sir

                              Myself Sandeep Kumar Tirkey
                              Issued a credit card last year sep'15. A one assist membership have been activated wrongly by any reason but I have never applied for it but hdfc deducting an amount of Rs1799 annually in the month of September. Last year also I complained about it but they replied that from next year it will not happen but again this year they deducted the amount of Rs1799 from my credit card account which is disgusting. Last year only they promised me that it will further not happen but they failed too keep the promise, simply they are looting the customer in the name of service. I tried to connect to customer care several times but failed.
                              Oct 20, 2016
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 19, 2016
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Kindly mail us at [protected]@hdfcbank.com with customer ID/credit card number, issue in details and registered contact number mentioning reference IdTTU19091604 in the subject line. The concerned department will look into your issue.

                              -Natasha
                              HDFC Bank Customer Assistance
                              Dear sir,

                              i want to know about HDFC "3RD PARTY CASH TXN INC ST & EC" last few months i have got this message and deducted 115 rs from my account without any information. this is my salary account.

                              Thanks
                              Ravindra yadav
                              Dear sandeep,

                              Greeting from OneAssist...!

                              We deeply regret for the inconvenience caused to you & appreciate your patience.
                              We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

                              Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

                              Regards,
                              OneAssist.
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                                K
                                keshni gupta
                                from Sangrur, Punjab
                                Sep 17, 2016
                                Resolved
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                                Resolved

                                Address: 144003

                                Payment was made from hdfc payzap through mvisa of Rs 2970 on sept 16.2016 .
                                money didnot reach the merchant ( tatasky) but money was deducted from my hdfc wallet ! no refund have been made yet!
                                customer care donot pick the call ..!
                                it is really annoying..! it was my last date to pay the bill .. and online payments are for instant help but terrible experience with this app and bank!
                                please refund my money as soon as possible!
                                Oct 22, 2016
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 19, 2016
                                HDFC Bank Customer Care's response
                                Dear Sir,

                                Sorry for the inconvenience caused.

                                Request you to please share your registered contact details and transaction details on the below Link:

                                https://leads.hdfcbank.com/applications/webforms/apply/Payzapp_Feedback/index.aspx.

                                You can also call us on our TOLLFREE no [protected] for further assistance.

                                Looking forward to hear from you.

                                Regards

                                -Bejoy
                                HDFC Bank Customer Assistance
                                Verified Support
                                Sep 21, 2016
                                HDFC Bank Customer Care's response
                                Dear Sir,

                                We are yet to hear from your end, kindly share your experience using the link shared. 

                                Looking forward to hear from you.

                                Regards

                                -Bejoy
                                HDFC Bank Customer Assistance
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                                  S
                                  Shivamdhim
                                  Sep 17, 2016
                                  Resolved
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                                  Resolved

                                  Address: 411001

                                  I'm writing this letter to bring your attention that I'm not satisfied with your quality of service provided by the call center employee.[protected], [protected], [protected] I received the call from this numbers requested your to check the recording of the call . Timing between 5:00 -5:15 pm . I'm talking about the service I took on 17/09/16 and want to let you know I was very upset with your staff.i have been a regular client of your business but now I'm completely disappointed.
                                  Your sincerely
                                  Shivam Dhimole
                                  [protected]
                                  +1 photos
                                  Oct 21, 2016
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 20, 2016
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Request you to mail us at [protected]@hdfcbank.com along with your customer ID, issue details, city from which call was made to phone banking and registered contact number. Kindly mention reference Id TTU20091604 in the subject line for us to assist you further

                                  -Natasha
                                  HDFC Bank Customer Assistance
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                                    R
                                    rajat4086
                                    from Mumbai, Maharashtra
                                    Sep 17, 2016
                                    Resolved
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                                    Resolved

                                    Address: Ludhiana, Punjab, 141010

                                    Hello, I am RAJAT MARYA. I visited in your branch in ludhiana (sec-32a, chd road)on[protected] to open zero balance saving account (basic savings bank deposit account), but they denied to open my account. I would like to use your services because i had listened very positive results about your services from my relatives. Please contact me on [protected].
                                    Oct 20, 2016
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 19, 2016
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Kindly mail us at [protected]@hdfcbank.com with account application number, complete address of branch you visited and contact number mentioning reference Id TTU19091603 in the subject line. The concerned department will look into your issue.

                                    -Natasha
                                    HDFC Bank Customer Assistance
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