I am really feeling sad for being hdfc customer.
I got a call from HDFC bank representative offering a credit card, I told I need solitaire card or money bank finally they sent titanium card.
I was using but I am not satisfied with reward points or offers so I called customer care they told me to drop a upgrade form.
I have sent the upgradation form in July . No update for a month, I called customer care again then they are telling signature mismatch. Don't they have common sense to update by sms or email before I contact?
Ok then I sent signature mismatch form and upgrade form again on September 2nd, 2016. Asusual no update from them then contacted customer support on 17th September 2016, she told card upgraded then I was waiting for card, again I contacted on 20 September 2016, then real story revealed he told not eligible for card upgradation updated on July 5th, 2016. Why can't they update me this.
Now who will have time for everything submitting form eg: for reward points form, signature mismatch form, upgrade form.
Other banks provide very good services for reward points just if we call they will credit as cash to card, for cancelling card they will do it on call, for upgrading card they will check eligibility and send executive for the procedures.
Please consider my feedback. It's wasting lot of customers time.
Oct 27, 2016
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2016
HDFC Bank Customer Care's response Dear Customer,
I request you to share your card and registered contact details to [protected]@hdfcbank.com with ref ID-TTU26091616 in the subject line. Will assist you better .
-Bejoy
HDFC Bank Customer Assistance
with regards
Nagaraj V G
Further, we wish to inform you that we have an online customer portal, My Account. You can register for “My Account” (free of cost) on our website www.hdfclife.com.
Access or Process the following through ‘My Account’:
• Premium Payment, Acknowledgements and Premium Receipts
• Online Fund Switch, Premium Redirection and Top Up
• Online Account Statement i.e. Unit Statement and Annual Premium Statement
• Other important Policy Details
Now receive alerts on your email ID as well as on your mobile phone for premium due dates, payment confirmation, policy lapse alert, new product launch, etc. by registering through ‘My Account’.
To register, go to https://cp.hdfclife.com/cpweb/OnlineMyAccountRegistration.aspx and follow the given steps -
1. Fill in the policy number and Date of birth and click 'Next'
2. The policy owner name, email ID, mobile number and contact number fields will be pre-populated. Mobile number and contact number fields are editable, if not updated previously.
3. Select the Check box and click Submit.
4. An email will be sent to your email ID that is updated in the registration page. This email will contain an URL which on clicking will validate the email ID and the user ID and password will be sent.
5. The URL is valid for 15 days. If you click on it after 15 days, an error message will be displayed. In such cases, you need to register again by filling the registration page.
6. If the email ID was previously present and the user modifies it, an email is sent to the previous email ID informing of the registration for the service. However, the URL will go to the new email ID.
Regards,
HDFC Life.