Idea Cellular Complaints & Reviews

I paid my idea postpaid bill of amount 1772.72/- on 24th(on passbook it was entered on 25th) November 2016 using my debit card online. After the payment I received a message saying payment successful. In the "payment history" section on the idea website, this transaction was updated With transaction id: RNIPOPSCN[protected]
Again on 28th November 2016, I received a message saying 1772.72/- was debited rom my bank account, which was unauthorised by me and it was not updated on the website. Passbook screenshot was attached below.

my idea postpaid number (number for which I paid my bill): [protected]
my debit card number: [protected]
my sbi bank acc nu: [protected]
IFSC: SBIN0011656

My details:
name:srikar charan
phone:[protected]
email:[protected]@gmail.com

Hi this is Shiva . I had made a complaint sep-27-2016 on idea broadband.which we had taken on Sep 23th 2016 and amount paid was Rs 8100and it was disconnected in 2 days. it was told that the amount would be refund in 45 days, As of now i did not get any refunds and there is no response from Idea cellular team, Those only said "We will get back to you shortly".as of now no response, that idea sales guy (nithin: [protected], (idea connection guy ) was blocked my mobile number (idea connection guy ). i gave money(8100) to this sales guy below are my connection ids .

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
and i am attaching previous complaints details please find these attachments .
Shiva donapati
[protected]

My name is tariq nawaz and my number is [protected]. i was using a idea post paid plan of 375 +tax. when i applied to port my number, executives from idea called me and told me that he will provide me better plan in 399 plus tax. i agreed to change my plan when they provided me a wavier of 150 rs on my bill. now this month bill is 700 something with 260 rs a data pro activation charge. i was not told about it and instead of better plan i am charged more than my previous bill. i am a idea post paid customers for more than 4 years and when i called to the customer care, instead of resolving my issues, the customer care executive( his name was bilal) was talking in very rude and unpolite manner i am not only interested in discontinuing my services from idea but also planning to take some legal action in consumer forum.

Respected sir/madam, greetings! I want to bring to your kind notice that mobile numbers : [protected]/[protected] - postpaid - chennai, tamilnadu had come out of idea service on the last week of september 2016. I had requested many times through phone and mail regarding the refundable deposit of rs.300 for each connection (Total = rs.600) given during the time of buying postpaid sim card. I was told that rs.300 + rs.300 will be refunded by cheque in the name of sim card holder and will be sent by courier to the corresponding address within 45 days. Till now i haven't received my refundable deposit rs.300 + rs.300 through dd. Please take immediate action in this issue or please let me know what to do further to get the deposit amount. Soliciting your response. Thanking you regards, revathy madhavan [protected]/[protected]

Sir,
Today i searched for the offers for recharging which was provided by the said cellular company by pressing *121#. I found an option of rate cutter by option no.3 which was offering 30 paisa per minute std/local calls for 45 days on payment of rs.9. I followed their instructions. They deducted rs.9 from my account also.
Within seconds i got their message and i was shocked by reading the message that the offer is valid only for 3 days which is applicable only for local calls.
I am attaching the relevant document to prove the fact
Kindly do the needful

Dear sir, mam
On 25 November 2016, some value added service has activated, & my balance was deducted of rs 25, I didn't activate this service. .my number is [protected]. .on 26 called to customer care but call disconnected from their side, I mailed them regarding the same, now they replied that amount can not be refunded bcoz u activated this service, today I again call them they told me now it's not possible becoz it's more than 24 hours, plz help me to refund of my balance, 25 rs is not a big amount but this is extra deduction of money,
Plz help..so that they can refund my balance. .
Thank you

I've MNPd from Vodafone to Idea after clearing all of my bills at Vodafone. However, day before yesterday all of my outgoing calls have been barred because I'd pending a small amount at Vodafone which was charged in MNP window (4-5 days). I'd paid that at Vodafone and Idea customer care personnel had requested to email the scanned copy of the receipt which I did.

Immediately after emailing, I got a call back from Idea stating that my number will be activated as soon as possible. Hence I waited and to my horror, incoming calls also been barred today morning.

Idea retail outlet personals in Hubli, Karnataka were rude and not responding for anything! I'd complained about the call barring through Twitter as well. For that also no proper resolution from them.

I called customer care service numerous times and got different replies/canned responses each time. No one is ready to provide a proper answer/solution and gave different docket number for my complaint every time.

This is the way Idea Cellular is treating their post-paid customers. Now, just imagine the condition of a pre-paid customer!

I have received a msg from Idea regards due amount of privious operator of rs. 65 & some paisa before one & half month. i was port my airtel postpaid in Idea prepaid. As per per, i had deposited rs 66 in Airtel Store & submitted hard copy of receipt (Airtel Receipt No. 7085, dt 20.10.16) in Idea Office (Jai Jawan Colony, Jaipur - Head Office) on dt. 20.10.16. Customer care executive provide me request number was Q 1-[protected]. After that i have received many sms & two letter of due form Idea.

For the stop msg's & letter i was again submitted a copy of receipt (Airtel Receipt No. 7085, dt 20.10.16) to Idea office (Jai Jawan Colony, Jaipur - Head Office) on dt. 22.11.16, person who entertain me told msg will be stop in 24 hour.

After all this act, idea put my service on hold, for the solution i was contact to idea customer care (198) on many time but they provide me no soulution & they just told me again sumbitted the receipt on Idea Office.

i am totally fed up with idea services,
Please help me for resume my service, THIS IS my PERMANENT NUMBER & I HAVE gave this on all documents.
my Alerternate number [protected]

I had request to close my pospaid connection last month after paying all my bills fully.There representative told us not use the sim there after now again they had sent me a full month bill. If they going to charge for full month mean they would have told me to close the connection before this date after using now they are asking me to pay full month rental for not even using for one day
Mobile No: [protected]

I had i-plan 999 activated on my phone during the month of october-2016. My billing cycle starts on 7th of every month. On 31st october, i shuffled the features given on the pack according to my usage (Increased the number of internet packs by reducing sms packs). The bill received was for rs.7812 out of which rs.5119 was charged for data pack pro-ration. Now the pack is for 999 a month and any 'flexible' changes as allowed by idea should be amounting to more than the actual cost of the complete package.
Even if we count these minor changes as a new pack (Which i do not accept), i must be charged another rs.999 by this logic. However rs.5119 is beyond any form of reasoning.
I have multiple corporate connections from idea for my company. For this kind of service i shall consider surrendering these connections all at once for a better service provider.
Kindly resolve this problem asap.

Dear Sir/Mam,
Please help me to do recharge easily for my mobile and my friends as well through paytm account by registering new account.I request you to help me . I tried a long time to get it any way any how! I believe that now by your help i will get it very easily. Thank you so much.
Radhashyam Das
BCTS
Kuttapuzha P. O.
Thiruvalla
Kerala
India-689103

Dear sir
i am idea postpaid user from last two year -[protected], i never pay bill more than 1000 according to the plan .i too started using other number to reduce bill (jio phone).
now only for this month company send 8000 bill for one month without any uses and stop my outgoing 5 days before.
now call center blaming me different uses that i never use .i use wi fi and jio sim for calling, browsing and massaging .
this company imposing unnecessary bill that i never going to pay .

No. We spoke with idea contact assigned to address the issue. A temporary number was assigned to clear the bills and it was paid and acknowledged. And here i am getting emails again. Should i file a legal case now?. This is ridiculously waste of time and kind of harassment asking for money as legal demand. Please respond to my rmail or contact amit patil as soon as possible

Dear sir,

As i'm a customer of idea post paid since 2 years. Due to some technical problems i went to other network through portability. Meanwhile the existing mobile operator who charged me 1200/- for 14 days. My regular bill for month not exceeds this much.in this bill i've been charged 476/- for gprs only even after having 1gb base pack and 1 gb booster pack.

The customer care executives who's answering very rude on this and just they suggesting me to pay this. However i'd paid this bill on 17th nov, 16. But without intimating me they activated outgoing call barring.

Please suggest on this.

Thanks,
P satishkumar
[protected]

This was my previous complaint which was resolved, but still problem continues #billing decrepancy

Dear sir/madam,
I have taken my mobile connection from idea cellular services coming under aditya birla group. My plan is iplan 999 which includes 50 packs of data/ calls/ sms etc. Out of these i have chosen 43 packs for data alone (3g/4g) which was activated on 14/06/2016. 1 pack of data is 135 mb; so 43 packs will be
43 x 135 =5805 mb ~ 5gb ; but each month i could use only 2gb, over which i will be charged extra money.

This is happening from july to sept (This month). So i kindly request you to resolve this matter as i have already given complaint more than twice which yielded no results.

The above complaint has been resolved

Dear sir/madam

New complaint

But still, for the month of oct-2016 the billing has been wrong. I have contacted idea cellular services coming under aditya birla group, they told they have closed the complaint saying they need more time to waiver off the amount which comes around[protected].

This has been happening every bill cycle. I have been going through severe stress/mental agony because of this unsolved problematic billing from the part of the abobe said cellular company.

Without my consent activated multiple data packs same day and extra charged in this bill so I want waiver extra charges amount Rs 500/-plus service tax and dont repeat again like this fraud activity I request only once but they are many packs in same request same time same day this is a invalid activities I call to 121, 198 but no use response is very bad

I using idea sim card no. [protected], please I want incoming & outgoing call details last 6 month in my email Id neeraj.[protected]@gmail.com

I have taken a new connection on 13th Nov and billing cycle is 23th Nov and for 10 days I have to pay entire rental.

The rental is taken on full month basis and not on a day to day basis.

And for 24th Nov If I disconnect the line then I have to entire month amount.

But service service providers are not doing pro-basis only. Only your company(ideal) is doing this kind of billing

In November 2015, I have started two postpaid connections thru Idea outlet in Nilamboor (Malappuram, Kerala ) .In February 2016, I have received a huge bill due to some wrong options selected thru MyIdea
application . When I contacted Idea customer support, their behavior was very rude and they were not
cooperative at all. Hence I ported one of my SIM ([protected]) to BSNL thru idea store in February itself,
still I am using that SIM without any issues. I have decided to cancel 2nd connection due to enormous bill
issues, in March 2016 I paid all outstanding amounts and returned the SIM to idea store . Everything was
fine till November 2016, now I received a legal notice form Idea cellular to pay another Rs. 945 for the
cancellation. When I contacted Idea Store, system shows that cancelation request accepted on March
2016 but connection is still active
Idea representative is still calling and forcing me to pay this amount
Dear friends, Please think twice before you plan an Idea connection, remember it can change your life
terribly

Idea Sent message " Bas Dial Kijiye our Jeetiye SMARTPHONE Rs. 10, 000/- Ka SIRF AAJ!
Shatranj ek kya hai?
A. Khel
B. Sabzi
Reply A/B ya Dial 56080 tollfree

and they charged rs. 400 for contest. i suggest never go for idea they play lot of tricks to cheat people. after some days they sent same message but mentioned 2 for sms

after the complaint Idea has stopped my outgoing yesterday dated 24/11/2016 and today their executive called and threatened to send police for recovery.