Idea Cellular Complaints & Reviews

Dear sir,

As per the discussions i'd with your Executive MANJUSHA that she's supposed told that the 476 rs which was charged was as per pro tariff. But coming to booster pack 250rs of 1gb consumption i'd used 600mb only and the remaining 400mb expired.

As per your regulations regarding dialer tunes or other vas services your service persons will continuously calls/notices us that the pack is going to expire please recharge. But when i's ported why these people not informed/noticed regarding the expired 400mb.

Who'll be responsible for this and however i request you to credit this 400mb or amount for this consumption through present service provider(Vodafone) or else.

Awaiting for your reply.

Thanks,
P Satishkumar

My name is Sarath and this was my mobile number
[protected]
It belongs to Tamil Nadu, Coimbatore circle and I took my sim from IDEA show room in RS PURAM.
This is their address
Address: 115, TV Swamy St, R.S. Puram, Coimbatore, Tamil Nadu 641002
Phone:[protected]

My internet rental per month was neat to 500.but for the month of August I git a bill 0f 2000. I was sure it was a wrong bill since my internet usage is fixed for 4GB, exceeding which my speed will come down to 3G from 4G.
Every month once m 4G was over, I didn't get 3G. I reported this and my issue wasn't rectified. i also reported that my bill is wrong. They made me wait for almost 15 days and they did nothing. So one day I went and asked them to cut my connection. They asked me to fill a form for cancellation and also asked for my driving license photostat. And now after 2 months, they are again calling me to pay 2500/-
I haven't used anything for this amount and they are creating wrong bills.
Rectify this issue as soon as possible or else I will be forced to move legally.

Sir actually I applied for new prepaid connection few days ago from one of your idea showroom. And it was done through aadhar card for instant activation...but sir 4 days gone my number is still not activated. Sir please activate my number as soon as possible. My prepaid connection details are:. Mobile no.[protected]. Sim no.[protected]. Name lalit katoch

Hi This is Giri . I got new sim which with plan 299 and apps was installed on my mobile to monitor the usage . In 3rth month issue started, i noticed there was increased for 1500 Rs showing in apps . When i call customer care people, they keep saying no update untill bill generated . Next day it reached 2300 . Again made call and informed that its exceeding the credit limit . they said credit limit is not in fixed mode so it moved from 1000 to 2000 . I informed them i will not take responsible if amount exceed my limit and they replied with same answer they dont have control until bill generated . Next day it reached to 3000 + . They said my bill was changed from 299 to 599 for a day which was causing and limit is 4000 now ( 15th day of compliant ) . Now bill reached Rs 4896 + . I am frustrated and not using the sim any more . Now i cam getting call from many unknown guy behalf of IDEA and keep asking for payment but no proper explanation . per day 10 to 15 call which rings continuously and started troubling Myalternative number and reference number

Please guy this is worst way of giving customer support, i felt IDEA will be better that Airtel . Comparing IDEA airtel service is far better . Never ever go for IDEA .

Stick with prepaid service Air tel . If expensive also they give good support and accept customer feedback .

My idea money ac with non idea mob no [protected] has good balance. But my repeated efforts to transfer Mony to my own bank ac, my son's ac and wife ac have been repeatedly failed. Complaint to idea money customer service and grievance forum have been bounced back. Pls let me know what is happening. I have 8000+ rs balance, but can't transfer even 2000 rs. So
sad.

I paid my idea postpaid bill of amount 1772.72/- on 24th(on passbook it was entered on 25th) November 2016 using my debit card online. After the payment I received a message saying payment successful. In the "payment history" section on the idea website, this transaction was updated With transaction id: RNIPOPSCN[protected]
Again on 28th November 2016, I received a message saying 1772.72/- was debited rom my bank account, which was unauthorised by me and it was not updated on the website. Passbook screenshot was attached below.

my idea postpaid number (number for which I paid my bill): [protected]
my debit card number: [protected]
my sbi bank acc nu: [protected]
IFSC: SBIN0011656

My details:
name:srikar charan
phone:[protected]
email:[protected]@gmail.com

Hi this is Shiva . I had made a complaint sep-27-2016 on idea broadband.which we had taken on Sep 23th 2016 and amount paid was Rs 8100and it was disconnected in 2 days. it was told that the amount would be refund in 45 days, As of now i did not get any refunds and there is no response from Idea cellular team, Those only said "We will get back to you shortly".as of now no response, that idea sales guy (nithin: [protected], (idea connection guy ) was blocked my mobile number (idea connection guy ). i gave money(8100) to this sales guy below are my connection ids .

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
and i am attaching previous complaints details please find these attachments .
Shiva donapati
[protected]

My name is tariq nawaz and my number is [protected]. i was using a idea post paid plan of 375 +tax. when i applied to port my number, executives from idea called me and told me that he will provide me better plan in 399 plus tax. i agreed to change my plan when they provided me a wavier of 150 rs on my bill. now this month bill is 700 something with 260 rs a data pro activation charge. i was not told about it and instead of better plan i am charged more than my previous bill. i am a idea post paid customers for more than 4 years and when i called to the customer care, instead of resolving my issues, the customer care executive( his name was bilal) was talking in very rude and unpolite manner i am not only interested in discontinuing my services from idea but also planning to take some legal action in consumer forum.

Respected sir/madam, greetings! I want to bring to your kind notice that mobile numbers : [protected]/[protected] - postpaid - chennai, tamilnadu had come out of idea service on the last week of september 2016. I had requested many times through phone and mail regarding the refundable deposit of rs.300 for each connection (Total = rs.600) given during the time of buying postpaid sim card. I was told that rs.300 + rs.300 will be refunded by cheque in the name of sim card holder and will be sent by courier to the corresponding address within 45 days. Till now i haven't received my refundable deposit rs.300 + rs.300 through dd. Please take immediate action in this issue or please let me know what to do further to get the deposit amount. Soliciting your response. Thanking you regards, revathy madhavan [protected]/[protected]

Sir,
Today i searched for the offers for recharging which was provided by the said cellular company by pressing *121#. I found an option of rate cutter by option no.3 which was offering 30 paisa per minute std/local calls for 45 days on payment of rs.9. I followed their instructions. They deducted rs.9 from my account also.
Within seconds i got their message and i was shocked by reading the message that the offer is valid only for 3 days which is applicable only for local calls.
I am attaching the relevant document to prove the fact
Kindly do the needful

Dear sir, mam
On 25 November 2016, some value added service has activated, & my balance was deducted of rs 25, I didn't activate this service. .my number is [protected]. .on 26 called to customer care but call disconnected from their side, I mailed them regarding the same, now they replied that amount can not be refunded bcoz u activated this service, today I again call them they told me now it's not possible becoz it's more than 24 hours, plz help me to refund of my balance, 25 rs is not a big amount but this is extra deduction of money,
Plz help..so that they can refund my balance. .
Thank you

I've MNPd from Vodafone to Idea after clearing all of my bills at Vodafone. However, day before yesterday all of my outgoing calls have been barred because I'd pending a small amount at Vodafone which was charged in MNP window (4-5 days). I'd paid that at Vodafone and Idea customer care personnel had requested to email the scanned copy of the receipt which I did.

Immediately after emailing, I got a call back from Idea stating that my number will be activated as soon as possible. Hence I waited and to my horror, incoming calls also been barred today morning.

Idea retail outlet personals in Hubli, Karnataka were rude and not responding for anything! I'd complained about the call barring through Twitter as well. For that also no proper resolution from them.

I called customer care service numerous times and got different replies/canned responses each time. No one is ready to provide a proper answer/solution and gave different docket number for my complaint every time.

This is the way Idea Cellular is treating their post-paid customers. Now, just imagine the condition of a pre-paid customer!

I have received a msg from Idea regards due amount of privious operator of rs. 65 & some paisa before one & half month. i was port my airtel postpaid in Idea prepaid. As per per, i had deposited rs 66 in Airtel Store & submitted hard copy of receipt (Airtel Receipt No. 7085, dt 20.10.16) in Idea Office (Jai Jawan Colony, Jaipur - Head Office) on dt. 20.10.16. Customer care executive provide me request number was Q 1-[protected]. After that i have received many sms & two letter of due form Idea.

For the stop msg's & letter i was again submitted a copy of receipt (Airtel Receipt No. 7085, dt 20.10.16) to Idea office (Jai Jawan Colony, Jaipur - Head Office) on dt. 22.11.16, person who entertain me told msg will be stop in 24 hour.

After all this act, idea put my service on hold, for the solution i was contact to idea customer care (198) on many time but they provide me no soulution & they just told me again sumbitted the receipt on Idea Office.

i am totally fed up with idea services,
Please help me for resume my service, THIS IS my PERMANENT NUMBER & I HAVE gave this on all documents.
my Alerternate number [protected]

I had request to close my pospaid connection last month after paying all my bills fully.There representative told us not use the sim there after now again they had sent me a full month bill. If they going to charge for full month mean they would have told me to close the connection before this date after using now they are asking me to pay full month rental for not even using for one day
Mobile No: [protected]

I had i-plan 999 activated on my phone during the month of october-2016. My billing cycle starts on 7th of every month. On 31st october, i shuffled the features given on the pack according to my usage (Increased the number of internet packs by reducing sms packs). The bill received was for rs.7812 out of which rs.5119 was charged for data pack pro-ration. Now the pack is for 999 a month and any 'flexible' changes as allowed by idea should be amounting to more than the actual cost of the complete package.
Even if we count these minor changes as a new pack (Which i do not accept), i must be charged another rs.999 by this logic. However rs.5119 is beyond any form of reasoning.
I have multiple corporate connections from idea for my company. For this kind of service i shall consider surrendering these connections all at once for a better service provider.
Kindly resolve this problem asap.

Dear Sir/Mam,
Please help me to do recharge easily for my mobile and my friends as well through paytm account by registering new account.I request you to help me . I tried a long time to get it any way any how! I believe that now by your help i will get it very easily. Thank you so much.
Radhashyam Das
BCTS
Kuttapuzha P. O.
Thiruvalla
Kerala
India-689103

Dear sir
i am idea postpaid user from last two year -[protected], i never pay bill more than 1000 according to the plan .i too started using other number to reduce bill (jio phone).
now only for this month company send 8000 bill for one month without any uses and stop my outgoing 5 days before.
now call center blaming me different uses that i never use .i use wi fi and jio sim for calling, browsing and massaging .
this company imposing unnecessary bill that i never going to pay .

No. We spoke with idea contact assigned to address the issue. A temporary number was assigned to clear the bills and it was paid and acknowledged. And here i am getting emails again. Should i file a legal case now?. This is ridiculously waste of time and kind of harassment asking for money as legal demand. Please respond to my rmail or contact amit patil as soon as possible

Dear sir,

As i'm a customer of idea post paid since 2 years. Due to some technical problems i went to other network through portability. Meanwhile the existing mobile operator who charged me 1200/- for 14 days. My regular bill for month not exceeds this much.in this bill i've been charged 476/- for gprs only even after having 1gb base pack and 1 gb booster pack.

The customer care executives who's answering very rude on this and just they suggesting me to pay this. However i'd paid this bill on 17th nov, 16. But without intimating me they activated outgoing call barring.

Please suggest on this.

Thanks,
P satishkumar
[protected]

This was my previous complaint which was resolved, but still problem continues #billing decrepancy

Dear sir/madam,
I have taken my mobile connection from idea cellular services coming under aditya birla group. My plan is iplan 999 which includes 50 packs of data/ calls/ sms etc. Out of these i have chosen 43 packs for data alone (3g/4g) which was activated on 14/06/2016. 1 pack of data is 135 mb; so 43 packs will be
43 x 135 =5805 mb ~ 5gb ; but each month i could use only 2gb, over which i will be charged extra money.

This is happening from july to sept (This month). So i kindly request you to resolve this matter as i have already given complaint more than twice which yielded no results.

The above complaint has been resolved

Dear sir/madam

New complaint

But still, for the month of oct-2016 the billing has been wrong. I have contacted idea cellular services coming under aditya birla group, they told they have closed the complaint saying they need more time to waiver off the amount which comes around[protected].

This has been happening every bill cycle. I have been going through severe stress/mental agony because of this unsolved problematic billing from the part of the abobe said cellular company.