PhonePe Complaints & Reviews

I have ordered a samsung memory card evo plus 32gb from flipkart the payment was done through phonepe on date 19/09/2017 the transaction id on phonepe is nx[protected], flipkart transaction id is : tx[protected] and order no: od[protected], now the phonepe says the transaction was successfully done but i loged issue to the flipkart they informed me that the payment was unsuccessfull now they both are not giving me any response neither giving me items not returning back my money. I have so many times contacted with both company but they did not provided me any proper response.
Here are the screenshots for both are attached herewith

Phone pe company completely fake. They are showing fake offers on their app. And their customers support services also very bad. They mentioned on their app an offer of cashback which is if you guys do a transaction by using upi you will get 50% cashback (Upto 100 rs.) on your first transaction completely fake. But, i haven't received any cashback from them.

My register mobile no on phone pe app is [protected].

Hi,

I have done recharge of rs.399 to jio number through phonepe app on 3rd-sep-2017. Transaction id is nx[protected].. Transaction got failed but amount got deducted. Rs.125 got deducted from phonepe wallet and rs.274 got deducted from credit card for total sum of rs.399.
I was informed to contact respective bank. How can i contact the bank to refund the phonepe wallet amount rs.125? Please help out to get the amount refund.

Regards,
Meer.

I did transaction to my friend ([protected]) two times of 167rs at last night[protected] using phonepe application. And my transactions got failed, 334rs is debited from my account despite of transaction failed. And i didn't get return my debited amount. I called to phone pe customer care number, they said that your your debited amount is returned, but i didn't get any amount so plzz help

This was happened on 6th of september 2017 when i was transfering amount of 1000 from my sbi account to other icici account. The transaction was failed due to some reason i dont know. When i contact them, they said it would take time of 7 to 9 buisness days but till now my amount has not be transferred back yo my account.

Date of incident : 6/september/2017

My registered mobile no : [protected]

I made payment from phoneme for flip cart payment. Amount of rs4545 debited from my account. Transaction was successful but not received payment to flip cart. I complained on date 21-sep-17 but still customer support team makes me fool and give assuring for that.
100% fraud company.
My payment transaction id is :-
1:- p1709221301152884813482

Please help.
Thanks
Sumit sharma
[protected]
[protected]@gmail.com

You are cheating with me not gave my cachback... How a consumer trust on you... This is very bad you not gave my money as per promises... Respond me quickly... I write 3 times on ur appp bt u font reply me... Thts not right immediately respond mee.. Stop making us follss we know our rights i new generation do gave me cachback now otherwise it's not good for phonepe a op and chairman thnks

I have booked a bus ticket on 21 sep, 2017 and paid amount by phonepe by debit card, but first transaction was failed, but debited from my account, after that i made second transaction and book my ticket successful, but when i asked about first transaction refund they told that both transaction was successful and we have not give refund to you, how is possible for one ticket, two transactions successful.

So i request to all people that don't pay any amount through phonepe, it is very third class services, i make payment online for last 10 year but till today i have not got like this experience, this is first time so from today i have never use phonepe and i request to you also don't use it.

- manoj bhakhar

Dear sir,
I ordered some goods trough flipkart on 08sep2017. At that time there was an offer prevailing that if we paid through phonepe we will get 50% cashback up to a maximum of rs.100/-, so in order to avail this benefit i made the payment through phonepe. The cashback must have been received within 24 hours but it has been more than 15 days since then, but i have not received my cashback till now. When i contacted supportcare system of phonepe they provided me with some useless and unneceessary resoning as to why i have not received my cashback yet... Kindly look into this matter and resolve my grievance at the earliest.

I would like to bring this into your kind notice that today at 11.27 am unauthorized transactions took place from my father's icici bank debit card no:#3 of amount rs.5000/- at phonepe. Earlier he got a call on his mobile from mobile number [protected] and the person claimed that he was calling from icici debit card department and my father's credit card has been blocked and he would require the card no. To unblock it and as my father have no knowledge about the debit card transaction process he shared the card no. And cvv no. Too. When the call was over he got sms from icici bank stating transactions of the above said amount which was out from my father's account. As soon as i came to know about this i got the debit card blocked and now i need your help to cancel all the above transaction as soon as possible. Further please do the needful on urgent basis and revert on this mail [protected]@gmail.com

My jio recharge amount rs. 399 through phonepe was failed to recharge. Immediately phonepe send the message recharge for jio mobile via phonepe has failed. If rs.399 is deducted, it will be refunded within 7 - 9 working days.
The transation detail is using your sbi debit card for a purchase worth rs399.0 on pos fxmart68592 at fx mart pvt ltd txn#[protected].
Till date the amount rs. 399 is not refund to me. Kindly take necessary steps to refund the same. Thanking you
This is the remainder letter till date i am not receiving any refund. So, make immediate action

Sir i am rajat sharma on 6.9.2017 i tried to do recharge for my aunty for rs 250 i entered my debit card pin and after some time i received a message from phone pe that the recharge had failed but money was debitted from my bank account and it will be back with in 7 days.. So tried to do it again this time of 150 this time i reveived a message of successful but after 30 mins i got a message of failed transaction.. And same message of money back.. Now keeping my trust on online website by past experience i trusted phone pe.. And did recharge from paytm.. And left message on phone pe chat they gave full details of my tranaction and assurance of money.. After few days i didn receive my money i again texted them.. This time they asked me to wait till 19.09.2017.. Thats 15 days.. How can any one money be taken for 15 days first of all.. After that.. Even after 19.09.2017 i have not received my money now they are saying tgat you have done in a four tranactiom of which two were sucessful. How this is possible if you undergone bank tranction process just once... I am done with phone pe..in this fast life you dont have time to go after 150 and 250 rs transaction and increase your stress by taking to their hopeless customer care executive but i seriously appeal to you to try this app and revoke their licesence as their app has certain defaults and for that they are holding customers..

Have tried to place an order on 7th sept, 2017, the order got successful and the amount was successfully paid but i didn't get any message regarding the order confirmation nor i could find it under order details. When enquired about the same they said that transaction got failed from phonepe (Another looser company), and i need to contact them.

When i tried to contact phonepe, they said it was successful from their end and for further details and resolution i need to wait for 72 hrs. Now it has been 12 days and there is no response from the company... These are planning to launch their much hyped sale from 24 sep, which is a flop if they can't entertain transactions in normal days, how can they handle such big number o[censored]sers. And now i am unable to even contact them either via phone or email as they don't bother to reply.
Now since i am left with no choice but to raise a complaint here. Hope they resolve the issue and refund my money

Dear Sir, I was trying to pay my electricity bill of Rs. 1070 using phonepe app on 19th August 2017. Transaction Was successful at that time Trans ID-NX[protected] and amount debited from my account. Later after 5 minutes I got message from phonepe "transaction was failed and amount will be refunded after 7-8 days". But they didn't refund amount and now they said they didnt received amount from bank. I clearly shows that phonepe is fraud company whch earns money by debiting amounts from customer account and making transaction fail. I request you to please check and do something so that I will get my Rs. 1070 refunded.

Phone Pe — Not refunded the money for a failed transaction

I was trying to place an order on flipkart for morpheme remedies amlaki for RS 999. however the order was not successful
but the amount got debited from my phoenpe wallet . the
I have lost INR 999 because of PhonePe's error.
They are not refunding it back
please help
contact no ([protected])

I paid my electricity bill through this application. The transaction was successful they cut balance from my account. The other day i got a message that bill not paid-transaction failed. Now its been 15 days they are not giving me refund. Every time they give me different different excuses.
I did this transaction on 31 aug.
Please find the attachments below which are clearly specifying my problem.
I read many comments on phone pe facebook page, they did same thing to many people and everyone is waiting for their refund.

Its my humble request that you will find some solution for this problem

I ordered products through flipkart in chandigarh. It was mentioned that if we pay through phonepe we will get 10% cashback. So i paid through my phonepe wallet.. The cashback should have been received till time.. But now when my addressed my issue to them... They are giving irrational explanations as to the same nd refusing to provide cashback. I ordered the product on 8th september, 2017.

Hello, i add 7000 amount using phonepe app in phonepe wallet from debit card o[censored]nion bank of india but status shows transaction failed and money deducted from my account o[censored]nion bank of india. This was happened with me on 10 aug 2017

Phonepe transaction id - p1708102128553569573184
Phonepe transaction id - p1708102101067515463757

Thank you.

Dear sir
There was an offer running on flipkart that if we buy products on flipkart and use phone pe wallet. I will get 10 % cashback from september 2nd to 7th september. I read full terms and conditions and i saw that my product that i was going to buy is eligible for cash back. I ordered that product at 4th september. My order id was od[protected]. I successfully payed flipkart the amount via phone pe. But i did not recieved my cashback. On complaining phone pe they told me that there was not such an offer like that. They simply denied. They said nothing can be done.
I had screenshot of product page in which it clearly shows the phone pe offer.
I had also call recording in which company customer care said that i was eligible and phone pe should give me cashback.

I join the phonepe referring program for ₹100 per refer offer, and i earn ₹10, 300/- rupees from phonepe wallet by referring program... And after 10 days they blocked my account[protected]
I called customer care then they told me wait 48 hrs. It will be re enable...
After two days they told your account blocked to security issues,
And wait 2 more days.
But still after 6 days account is blocked... And they have all my details also...
I used it last 8 months for upi payment transaction to my others business, effectively i face problem in my all business.
Now it seems that it's a fraud company and just be fooling us... Nothing else... So i requested others not to use this app at all...
And i go to have legal action against phonepe company.

(If is still blocked 10 days)

Sala yaha itni mahenat se refer karke 10k jama karo aur ye log apna account block kar dete hai, to keya faida refer ki lalach dene ka aur logo ko program me joint karane ka...