I bought a washing machine from reliance store and was advised to take extended warranty and wonderful coupons that come with an extended warranty, which could be used as a discount for products in the store.
I, therefore, took an extended warranty for 2 years. I later went to the store to buy other items and presented coupons. I was then informed that these coupons can only be used for 6 months (I was well under this period) and only for the service and parts discount, but not for any discount on other purchase.
I was disgusted by this reply because for a sale sales team promised me the world but when it came to delivering, there was an issue. Yes, it may be true that coupons cannot be used however failing to explain properly at the time of the sale and over-promise of the service, seems like lack of training or lack of professionality in the organization. Even the manager could not assist. I was hoping maybe the manager may be sympathetic and professional.
I had people from australia with me and they were present during the whole ordeal. From the initial promise of coupons to refusing the coupons.
It not about the discount or coupons but doing what is right. Therefore this reflects on reliance digital.
Regards.
Reliance Digital customer support has been notified about the posted complaint.
CIN NO: U01100MH1999PLC120563
REC 8.0 kg RHSWG8002 1EA 7490.00
EAN#:[protected]
Purchase date :[protected]