Poorvika Mobiles Complaints & Reviews

Hello,

On 18-oct-16 i purchased lyf flame 7 mobile in your poorvika padi showroom. the reason for purchasing lyf company phone is to enjoy the offer of jio sim. on that date of purchase, the gave the jio sim but did not activated due to some technical reason. later they asked me come in the evening (after 7:30pm) on that same day, as per their advice i visited around 8:30pm, but they said the same reason and again asked to come tomorrow (i. e. 19th oct). then, i asked them to give assurance by writing that they will not delay it further. but the person refused to give such assurance and moreover, he lethargically said there is no way and what to do, you have to come tomorrow, the response seems to be very careless and no customer interest.

I am worried whether poorvika will smile while only buying mobiles but later on any issues they do not attend. i am not actually bothered to get the assurance in writing, just asked to know the customer service commitment, but i do not see it. hope i expect some action will be taken on the person and the branch.

Dear Sir/Madam
I Shabaz Ahmed and my friend had paid Rs.4000/- and pre-booked the iphone7+128GB JET BLACK with Poorvika Mobiles(Mosque Toad Frazer town).
I sold my old mobile for a very less price just because those people promised me of the specific colour and model and they promised me that they will give my mobile on the launch day which was on 07-10-16.
I was actually getting ₹10000/- cash back from citi bank credit card and the offer was valid only for[protected]day i had sold my mobile and prebooked for the new one just because of the offer and the promised done by them..
But on the day of launch that was on 07-10-16 they told that our mobiles are on the way coming said us to come after 2hours i agreed and said them please get me because the offer is valid only for today and the manager said yes sir but again after 2hours they said its our closing time we will give you tommoro we didnt get the stock this that stories. And today is 11-10-16 i have'nt got my Rs.4000/- back nor the mobiles..
The total loss for me was my old handset was sold for a very cheap price because i wanted the cash to book the mobile and the cashback offer of Rs.20, 000/- me and my friend regretted for visting that Poorvika Mobiles.
They just commited a wrong info for just thier business and yes its a fraud/cheated.
Please request yourself to take a stern action against them for such a cheap marketing for their business and this should not be repeated again with any one else.
And yes i have given a police complaint regarding this in Pulakeshi Nagar police station on 07-10-16
Thankyou
[protected]

I buyed lyf 7 mobile jio sim no [protected] not activated yet. I buyed jio sim on 07 september at poorvika mr nagar kodungaiyur. No response from them. Poorvika said sim will be activated in 15 days but now 1 month gone yet no response... Others getting activated in 2 hour's dono y poorvika taking so long, i given all my documents day 1 itself but no response from either jio or poorvika

Hi all,

This is shabeer, regarding i have purchase the new mobile on tuesday (27th sep'16) of lyf - ls 4505 and invoice no si/bmad/7697 and also i have taken the sandisk memory card 16gb including tata docomo sim but the sim is still not ye activated bcos of pan card is not acceptable so that's y sim is rejected, so i have called to vignesh sales person today (29th sep'16) in madivala branch and he speaking very rudely and he told that come and give the adhar card xerox then only it will activate after i called to him at least he can call and tel, also i given the alternate no, so i just suggest that who r all it is the sales person as not to speak like that. Because we are the valuable customer.

Thanks your,
Shabeer. A
M:[protected]

Poorvika mobiles, indiranagar branch has been cheating me for past 6 days. I was asked to buy lyf flame 8 mobile for rs 5200 to get jio sim. After buying the phone they have not activated the sim. They have been giving the same excuse that the person is on sick leave. They seem to be nonchalant about the issues and asked to make police complaint. The sales people at the shop seem to be a bunch of quacks.

I have been using the HTC DESIRE 828 DUAL MOBILE since 6 months. According to the performance and camera am satisfied on this product and it works well.
Firstly, I have faced a problem with power button. Sometimes it doesn't work, meanwhile I wouldn't receive any calls and caller received my mobile was in switch off mode. I can't able to access the mobile due to failure of power button. Later it starts working normally. But this problem persists.
Secondly, since yesterday am facing flickering problem.
Now, I lose the confident on this product within the very short period o[censored]sage itself
Am waiting for your response without procrastination.

I got a JIO sim card with Lyf mobile at poorvika mobiles trichy near chatram bustand on (6 SEPT 2016) at the time of buying they said the sim will be activated within a week and after a week i contacted the store regarding activation, they said it would take one more week to get activated and after a week i again contacted the store now they are saying it will take more than a month to get activated.
Please solve my problem or take back the mobile and make a refund.

My jio no : [protected]
Alternate contact no: [protected]

I am in karur i went to service my nokia mobile which was bought an year back,
initially i asked for exchange but they told only 100/-then i went to service he opened the mobile and told me that the mobile has fall into water i objected it because i didnt done like that, once i objected he was telling that i cant service this mobile.and also the the incharge person rajaram was worst in his customer handling, and the persons are also not good.hereafter in my life time i will not visit poorvika.this is my worst experience.

I purchased Sony Xperia C4 dual mobile on 13/12/2015 from Poorvika Mobiles Mogappair West Branch.The invoice No is MOG-13968.The particulars of the mobile areas below
IMEI no-[protected]
ChargerNo: S/N: 4415W21504497
Bill value Rs 22, 000/-.
We also took Mobile Protect insurance plan also from Poorvika by paying Rs 1000/- on the date of mobile purchase through invoice no-163752 for a period one year up to 12/12/2016.
The phone started giving trouble from August -2016 last week like touch screen is showing the creation of self generated commands and the display was showing different pages on its own command.( The unit is acting on its own commands once it is switched on.It is not accepting any touch screen command by me.)We approached Poorvika Mogappair West branch on 17/9/16 to get the phone repaired, we were advised by the dealer to visit the Sony Service centre as it is within the warranty period of one year.We visited the Sony Service centre at Anna Nagar (near Iyyappa Temple), Chennai on the same day.The service team at the Sony centre opened back cover of the phone and identified the soldering of motherboard of the mobile.The service centre confirmed that the mobile unit was sold to us after servicing by somebody.It is not clear if it has been done by the dealer (seller) before selling to us.But it is clear that when the unit was sold to us on 13/12/2015, it was a not a new one from the manufacturer but a serviced one.We want you to give a new replacement mobile in place of the faulty one.We purchased the new mobile on 13/12/15 from Poorvika shop in good faith.The Poorvika is supposed to ensure that they sell original new mobile not serviced ones.Having supplied the serviced mobile instead of new mobile, Poorvika should give replacement immediately.

We would like to have immediate response for our complaint.On hearing from you we will plan the next course of action.

Regards,

A.Xavier

Mobile No- [protected]/[protected]

I bought LYF Flame 4 and Jio SIM bundle on Sep 1st and its been 14 days and not yet activated. I had bought this in your Sarjapur, Bangalore branch. There is no support from your team and not helping in getting the SIM activated.

Jio Number – [protected]. Invoice number SI/SARJ/3504
Looking for speedy action or else please refund my money

Thanks
Santosh

​I have purchased a mobile from Poorvika Perambalur Show Room on[protected]. he provide free insurance policy (Theft and Damage Protection (Free) from Poorvika Unfortunately my mobile was stolen, when I approached the poorvika customer care, they carelessly told “This is not in coverage”.

Kindly Consider my claim request. take necessary action pl....

I think this mobile store is taking a revenge on me as they had given me an old handset(Lyf phone) and had to change it when I had raised consumer complaint.Now it has been a month that my Jio SIM has not been activated.Each time I gave them a call, the store's person would say me that the SIM would be activated in a couple of days.Now I gave a call to the Reliance Jio customer5 care nad they informed me that the SIM has not been activated as the store has not sent my documents to the concerned team yet.The Jio people have also given me a complaint number-SR000001HRXU..@Hepzi-Is this what you call customer service??I have also not received the bill for the new handset..I think you have taken me for granted...I think it is hight time you must understand your responsibilities in delivering quality service.Resolve this issue on a priority.

Poorvika a mobile and accessories selling company, They have this weird no return policy that you can't return and Exchange a mobile or accessories even if they just bought 5min before. Even online sellers like flipkart and Amazon have nice return policy.
If you buy a mobile in Poorvika and you dont like it or not working means it cant be replaced or returned to them, beware before buying in poorvika...

I purchased a Samsung J7 Prime from Poorvika Kandanchavadi, Chennai on 9th Sept. bill no SI/KAND/11495.
1 They quoted the price as 19K and the amount mentioned in the bill is 17657.
2 Charger and Handsfree are part of the pack but they have charged it seperately. Why
3 They promised a Reliance JIo but they have been making me to run around for the last 3 days and still not provided. The behavior of the staff is very Rude.
I raised a complaint on this but POORVIKA IS NOT BOTHERED ABOUT AFTER SALES, TAKE THE MONEY AND IGNORE SEEMS TO BE YOUR MOTO

Regards
Prabhuram

Hi, last week Saturday I have payed an initial amount of rs.4100 advance using bajaj finserv for Iphone 5s in karaikudi. Store staff said that u can pay the advance and take delivery in chennai .from my side there was pending in cheque ...I have couriered the cheque and they have received in yesterday morning..but till now there delaying in delivery..now they are calling and saying that you cannot take delivery in chennai..come to karaikudi..I will be coming to karaikudi after two months only.. Please help me in this.

I purchsed a phone lava a72 on 04/05/2016 from poorvika mobile show room chatram bus stand tiruchirappalliusing credit card.. I missed the bill.My phone is some problem . I want to dublicate bill for giving service centre . Model a72.Imei- 1 [protected]. Imei-2 [protected] sb:a721s16da015863.Ean[protected].So kindly send duplicate bill to my mail id [protected]@gmial.Com. Name e obeth saral mary, adaikala matha kovil street, ariyamangalam, trichy-10.
Mobile no [protected]

I purchased flame 8 lyf mobile with invoice no so/east/9379 DT 05/09/16 at mahalakshmi nagar CH_ 73. Shopkeeper told price of mobile rs 5500 in Offr u can take in rs 300 off or 32 GB memory card free for above said mobile. Before billing the taken money from me by debit card after billing I see billing they make me full mobile price is only rs4039 other charge they adjusted for my bill rs 5200. I also exchanged my old mobile for rs 300. The not listen to me and told for warranty we have priced memory card which they have told for free. Every where above said mobile price is rs 4200.

Imei no :[protected]\64

i got a call from this number [protected]. told me, refund your money soon but yet i am not receiving it. he got all details from me but he did not transfer the money.
last friday he told me but still iam not receving the amount. he asked the invoice copy and bank a/c no . i give them all but he did not process the refund. please refund my money soon.

Dear Sir,
I have purchased one Karbon K26 mobile from your Namakkal, Salem Road Branch on 27.08.2016. I have informed by the sales person that the mobile cost is Rs.1300/- . I make the payment and he told that, as the bill has not ready and asked me to collect the bill later. When I collect my bill, he offered one free gift o[censored]SB Fan.

While go through the bill it is mentioned that USB fan also billed along with my mobile price. Ie.Rs.171.67+ tax. Now I want some clarification from your end:

1. This is actually free gift for above mobile?
2. If it is free gift for this mobile then why are you charging in my bill for USB Fan?
3. What is actual price for above mobile in your Poorvika?

Herewith attached scan copy of your bill for your reference. Please clarify the above matter.

Regards

R. Venkatesan
Namakkal
Mobile :[protected]
Mail id: [protected]@rediffmail.com

Imei no:[protected]/64
lenovo k3 note

hello,
This is santhosh kumar, i bought a mobile on 20.06.2016 at poorvika.
four days after the phone misbehaves in operation due to my personal schedule i cant reach the service centre soon. 13th day i reach the service centre and registered the complaint. they simply put the os and hand over the mobile. 17th day again i found a problem and went to servicecentre but they again put the os.i told them the i get repeated and new problems and demand for replacement but they dont .
23rd day problem occurs and they changed the touch and ringsets of the mobile and 31th day mobile totally shutdowns and not working. so i dont want service please put DOA but they didnot response and they ask me for board change.
so i refused to get the mobile from service centre.
i am totally disappointed and depressed. got irritated of that mobil([protected])
i told the poorvika about that problems but they simply assisting me and irritates me
demand for refund
mails to poorvika
From: santhosh kumar
Date: Wed, Aug 3, 2016 at 3:29 PM
Subject: Complaint was not yet resolved
To: [protected]@poorvika.com


Hi,
This is santhosh.. thanks for responding for my previous mail via phone call.. As u said i hand over my Mobile to poorvika at T.Nagar branch. Though a week went we didn't get any proper response yet.. By next week I'm leaving to abroad.. So please make it available by this week..


Thanks and regards,
Santhosh ([protected])

From: santhosh kumar
Date: Thu, Aug 25, 2016 at 2:40 PM
Subject: Re: Complaint was not yet resolved
To: [protected]@poorvika.com, [protected]@poorvika.com


hello sir/madam
I bought mobile on (20/06/2016) in poorivka mobile centre in t.nagar branch soon after the mobile didnot work properly.i had been complained lot of time but there response was unsatisfied.i got again and again problems in mobile.
Due that i need the compensaation of the mobile.
i dont want to speak customer executives. poorvika sold me a defect mobile and totally disappointed of that mobile