Poorvika Mobiles Complaints & Reviews

On[protected], I bought a Samsung Galaxy A8 (IMEI:[protected]). I made this purchase at Poorvika Mobiles Private Limited, Vijaya Complex, Ambattur, Chennai.
On[protected] I faced an issue with My Phone’s Charging Slot as I was in Coimbatore that time I have taken it to nearest service centre they have told me that my phone’s warranty period was over By 4-1-2017 to reconfirm this I have taken my phone to the Samsung Authorized Service Centre at Anna Nagar they have also told me the same.
I have approached Poorvika Showroom, Ambattur There I Met the store manager Mr.Haji. I told him about this issue he forwarded my Complaint to Mrs.Aishwarya(Mobile:[protected]) now she is handling the complaint.
I am depressed after Knowing the fact that Poorvika sold me a used mobile and I also like to mention that my phone seal was open at the time of purchase. I have not taken it as a big issue because I brought my first mobile at Poorvika which is still working well So I am kindly asking You to Replace My Phone or take the responsibility of service charge before 9-2-2017. If no action is taken before 9-2-2016 I will have to take sever actions.

I went to Chrompet poorvika to purchase RedMi Note but there I was asked to purchase HTC desire 628 he convinced me saying tat long lasting battery and dual speaker bla bla. It's just been a month battery drains in 3 hrs and since the day I purchased the person at the other end couldn't hear me. Now poorvika and the sales person is irresponsible and not ready to replace my product. Very very worst service.

Sir, i bought sony xperia xa ultra in the month of october..within two weeks time i was not able to hear for the other side...i went to poorvika kodombakkam branch, , they wear so negelent..i did nt got any decent responce from them, , they jest said they should go to the sony center..ur nt supposed to come here...then i brought a htc 626 in the same showroom...in the month of november..while buying i fixed a tamper glass..they promised it should be ter fr atlest 6months..it came of in two weeks time...since i ws nt n town, , i only came fr christmas..yesterday(5th dec) i wewnt to the same show room..they fixed a new tamper glass..this time they promised 1 year..today it came off..i went to the showroom..these guys were so rude to me..espacily a person named kumar..incharge of accessories..they r saying u must hv throwed the phone down, , i said no..then they r saying ur phone is bend..we cant fix the tamep glass...i asked them then u must hv given me a defective mobile..they wr quite...i ws serching fr the te store manager mr.vasanth([protected])..he cannot be contacted..then i realised i hv been fooled...my money is gone, , i hv a defective mobile...i dont know what to do...please..help me..

htc-626
imei- 1 [protected]

ime 2 [protected]
this poorivka kodambakkam branch is selling either fake are defective mobile phones..

plz..take action..in future..they should not cheat other poor people...

thanking you..
ramesh devaraj.

Respected sir, i am using samsung galaxy a7 for dis 1 year.two weeks back there was a problem with my touch screen.so i gave my mobile for service in poorvika mobile shop, poonamalle.ater two days a worker there gave me the mobile back and he told while cleaning the mobile he accidently broke my display.they are asking 10, 000 rupees to change my display.and they told me that dont have stalk for samsung galaxy gold display parts.i was not informed about this beforehand.nothing was informed and they broke my display but asking me to pay for dat.kindly enquire about this and please do the needful

Poorvika mobile sales defective piece of mobile (oppo A37) and not ready to refund or replace a product and very bad costumer handling.
and telling to wait 2 days for repair, not ready to replace a new Mobie

Please find Details of Poorvika mobile in Thanjavur:
S Main St, Rajakrisnapuram, Thanjavur,

They are not event know how to speak with customer,

I purchased an iPhone 6s from poorvika mobiles Madurai .It was a defective.I had the insurance of poorvika.Its was not even a year old .i claimed for it and my claim was successful.They told me to give 26k and get a new phone from the nearby istore.They told me within 48hours the cash will be credited .After Two days I asked for my refund .They told me to wait for 48days.i didn't receive any notifications reguarding this issues .Kindly help me

Poorvika I went to one of their store near Jalahalli cross bangalore. i took LG K10 mobile their sale man motivated to bring that mobile. but its old version moblie he cheated me, next i asked for exchange. they said they will take half rate then i asked with manager Suresh babu is a useless they are rude and never give me good reason why they won't take the product back and hung up on me( not so friendly customer care). After many hours of argue sales person ready to give me a same phone with exchange option and took my mobile and nearly one day i don't get any exchange mobile. they said next day they don't have exchange offer. then i didn't get any exchange offer. that store manager is big fraud he don't know how talk with customer. i am gonna give to media for public awareness. The worst one I've seen. I read some horrible return policy about them, so i want to test that by myself.

Poorvika mobile sales defective piece of table (celkon Diamond 4G Tab 7) and not ready to refund or replace a product and very bad costumer handling.
and telling to wait 2 days for repair, not ready to replace a new Tablet

Please find Details of Poorvika mobile in bangalore :
No:105/1, Gandhi Bazaar main road, basavanagudi, Bangalore 560004

Thay are not event know how to speak with customer,

Dear Sir/Madam,

I was following my claim for long back even after approval.
Every time they send mail that claim approved you will shortly
get the amount in your account.

But after August till date no feedback from poorvika mobile and customer care mail also bounce.

Refer the approved mail from poorvika team . No body response after that

Kindly support to get my insurance amount back.

Dear Poorvika Team,

I was totally Tired / upset following claim almost a year.

Kindly update the status

RAJTHILAK.E

From: PROTECT POORVIKA [mailto:[protected]@gmail.com]
Sent: Wednesday, August 17, 2016 10:26 AM
To: Rajthilak E
Subject: Re: Insurance claim ( File no 10860 )

Dear Sir,

I spoke with insurance office on yesterday, Your amount will credit on this week end.
Sorry for the delay.

Regards,
Saravanan S

Regards,
Neeraja
Poorvika Mobile Pvt Ltd.,

Hi this is Imran. I got a samsung j7 on 5th dec at ur store in Express Avenue . unfortunately it stopped working just after 10min of purchase. I took it to samsung autorised service center at Nandanam and they gave as the fone sealed and packed again. Then we took that to the show room again. A senior sales man over there started yelling at us and asked us to get out of the store saying that the store was closed on 5th and of dec and how did you purchase?
He didn't even check the register.
Later he started pulling my hands to throw me out of the store.
I seriously demand an explanation in a couple if days.
I've also attached a video along with that sales guy.
I've waited 2 hours at the samsung service center and an hour at Poorvika store. This is what a customer at your place getting treated?

They made a mistake in my product bill we asked to rectify the mistake but they repeating the mistake again and again..I'm wecsked of this I went to their showroom often for this problem but there is no good response from them and thats why I wanted to give this complaint..hope this problem with be solved sooner and they must rectify the mistake and make their apologise.

Dear sir/madam

I am Richard paul I put up in bangalore on 18/11/2016 I visited poorvika mobile outlet

Add#54/4, 320/1A2, siddappa reddy industrial layout, hour main road bommanahalli bangalore 560068,

As I was looking for Samsung smartphone, but your sales exicutive

Name :- Mr sunil

Told me there is a smartphone called VIVO V5 price 17999rs with 0 down payment it's going to launch on 26th of November 2016 , and also I got bajaj finser EMI CARD , so as your sales exicutive told me there is no any down payment only you have to pre-book to order the mobile, so he made us to pay 500rs for booking charges they gave me the booking date 18/11/2016, , receipt no:-27041 ..

as I also conformed twice with u r sales exicutive that's is it a 0 downpayment in 7/0 sceame as u r exicutive promised me,

But on 26/11/2016 I conformed with u r exicutive that today is the mobile available in the outlet so that I can come and buy it so u r exicutive told me just swipe the card and take the mobile . But the exicutive gave me wrong commitment . Now the bajaj finance scheme as been changed to 6/1 as on today 26/11/2016, executive told me that you have to pay down payment 3000 rs,

As my question is

1. Why dint you inform us that the bajaj finance made all o[censored]s a sudden changes in scheme 7/0 to 6/1 today 7:45 pm when I visited the outlet, so why dint you inform me or through a call, send a SMS or drop a mail to the customers.

2.So your sales executive told that scheme is chancelled so you have to pay 3000k down payment.

3.why dint you all question bajaj finance regrading all o[censored]s sudden changes and already many of the costumers have pre booked the mobile vivo v5. When it is been already promised to the customer giving a fake report.

4.Now your sales executive is saying either you'll pay 3000k or will cancel the booking amount Rs.500, So it's really illegal what your company is doing.

5.Its all waste of time what you all have done to us, So you all will have to face the consequences shortly through "COURT OF LAW" and so we planning to post this illegal thing on WhatsApp and Facebook.

6.Now what decision you people are going to take for the pre booked customers ?

But we had lot of interest in buying vivo v5 mobile at poorvika showroom, after happening this illigel we lost hope in your poorvika showroom.. even with so much of financial status in the current situation in India we are still coming to buy the products, but you people are taking advantage of the public and not making a right business, please see that you are all making a right business and taking a correct decision regarding this matter

Please revert back right now

Proves are under the following attachments.

Regards

J.Richard Paul

[protected]/[protected]

HELEN PETER, [protected]

I had provided all the documents required by the company for the insurance claim by mail and they requested all the originals be sent to the address given by courier to the Poorvika Chennai office, which I had done through Professional Courier, but still no reply of any kind from the company. Kindly request to consider, clarify and do the needful at the earliest.

Customer invite is very bad... Then i give new mobile any offer...in showroom... Yes telling manager but no offer he is no giving.. Next i take compliment sir... Tell manager... But no offer no compliment.. So my relatives... And friends no suggested poorvika very bad... Next i am another show room chennai mobiles.. Good communication... And mobile explain so please customer is important..

"poorvika mobile world" there is a big frouds groups working all over india
They are making fools to customers
I bought mi note 3 mobile on 17/10/2016 in poorvika mobile world then
Used only 6 days with single sim but there is in mobile the sim slot is not properly fixed from companies.
I need my money back or i need exchange of my mobile...

I bought my mobile in poorvika store for 10% cashback offer .its been 3 months but money was not deposited in to my account ..i am attaching the debit card slip and invoice ..and i need my money immediately.

mobile name : samsung galaxy note 5
poorvika store : forum mall store, vadapalani
customer name : Thrivikrama rao
bought on : 12/07/2016
price : 40, 000/-
cashback : 4, 000/-
IMEI NUMBER :[protected]/01
account number : [protected] (state bank of
india)
IFSC CODE : SBIN0001055

Given my Infocus M810 for service, on 24/10/2016, for problem with software. For which Parthiban has given me the Invoice of Rs.500/- and told within 2 days he will call me back and I can take the mobile. But after that, there was no call at all, so I waited and I gone again on 02/11/2016, there was no service guy available at that time, so the Poorvika people told that the service guy will call me, but on that day also no call came at all and i only was calling him in this number ([protected]) after two hours he call and say, mobile not got ready on Friday (04/11/2016) it will get ready. On Friday, also the same situation. And on Saturday, (05/11/2016), also the same situation. I told that you return the mobile, they returned me without doing anything.
Parthiban is totally a fraud, no manners of talking to customers, his number is ([protected]), and no money he have i think so., and a totally waste person at all. in short, a zero sales and service man Mr. Parthiban.

Sir,
We purchased a mobile LAVA IRIS 3 month back. Now we want to replace it.
They are saying that they will only give 800 for the mobile.the mobile is actually 3000 rs when we purchased.
We have not used the mobile much.
And one more thing i want to mention that the response or we cansay the behaviour of your employee is very bad.
Please resolve.

எண் 10/108, MSK காம்ப்ளக்ஸ், நேதாஜி பைபாஸ் ரோடு, அண்ணா சிலை அருகில், 4 ரோடு, தருமபுரி - 636701 முகவரியில் இயங்கிவரும் Poorvika Mobiles கடையில், Sandisk:M Memory Card ரூபாய்-523.81/- மற்றும் 009:Hangout: M-Boom என்ற மாடல் கொண்ட Headset யை ரூபாய்- 524.02/- மற்றும் VAT(5.00% & 14.50%) உட்பட இரண்டிற்கும் சேர்த்து ரூபாய்-1, 150/- தொகை செலுத்தி பொருட்கள் வாங்கியிருந்தேன். அதன் Invoice No: SI/2DHAR/7863 மற்றும் Invoice Date: 16/09/2016, Time: 21:11:24. கடந்த[protected] தேதியில் Headset ல் இடது (Left Side) பக்கத்தில் உள்ள ஸ்பீக்கர்(Speekar) தானாகவே செயல் இழந்துவிட்டது. அது சம்மந்தமாக கடந்த[protected] தேதியில் இரவு 8.30 மணியளவில் மேற்படி கடைக்கு சென்று பழுது குறித்து தெரிவித்து Headset யை அவர்களிடத்தில் கொடுத்தேன். அவர்கள் சரிசெய்வதாக கூறி ஒயர்களை சற்று இழுத்து பார்த்து கொண்டிருந்தனர். பின்னர் எங்களால் இதை சரிசெய்து அளிக்க முடையாது என்று கூறி Headset யை என்னிடத்தில் திருப்பிக்க்கொடுத்துவிட்டன�...⇄ வாரண்டி குறித்து நான் கூறியதற்கு நாங்களே விலை கம்மியாத்தான் உங்களுக்கு கொடுத்தோம் என்று கூறி பொருளில் ஏற்பட்ட பழுதை சரி செய்யவோ அல்லது மாற்றித்தரவோ அவர்கள் மறுத்துவிட்டனர். இது சம்மந்தமாக நான் சட்டப்படி நடவடிக்கை எடுக்கவிருக்கிறேன். இருப்பினும் இது சம்மந்தமாக தங்களிடம் புகார் அளித்துள்ளேன். உடனடியாக சம்மந்தப்பட்ட கடையின் மீது நடவடிக்கை எடுக்குமாறும் மற்றும் எனது பொருளுக்கான தொகையை என்னிடத்தில் திரும்பக் கொடுக்குமாறும், உங்களது பொருளை திரும்ப நீங்களே பெற்றுக்கொள்ளுமாறும் கேட்டுக்கொள்கிறேன்.

This day after seeing the advertisement by m/s. Poorvika in ' dinamalar', with great expectations, i had gone to poorvika, madurai kalavalsal branch to buy one brand new mobile for gifting the same to my daughter who had accompanied me on this festival occasion. After identifying the mobile, the sales people informed some free items are also available. It was bonafidely believing their words, my daughter card was swiped for the bill amount. After taking the money, we were told that free items could be given only on production of kyc documents which we do not have at that time. Further, it is very difficult to park vehicles in that kalavalsal locality and therefore we expressed our inability to make one more visit to that congested area. More so, had the sales people told this ' caveat ' earlier, we would have identified for purchase other mobile. There was total unpleasantness which ought not to exist in any purchase more particularly in a mobile which should bring only good messages/ news. Because of the unpleasantness, we great mental agony, we told the cashier to cancel ( to void ) the card transactions entered on our behalf. We hope they might have cancelled the card debit.

" purchases should be with pleasantness and not with

bitterness ' more particularly during the festive seasons

( your sales people could have offered some additional discount for the free items earlier offered but subsequently denied to us, which factor could have pacified us to some extent to accept the identified items. But, it was unfortunate, that too was not done by the kalavasal brnach )

regards,
a.Mohan
advocate, 94, law chambers, high court, madurai- 625023
res: 190-b, thirumurugan colony, g.S.T.Road, thirunagar
madurai - 625006, mob; [protected] ; mail id; [protected]@yahoo.Com

( it is only to avoid further unpleasantness this notice is sent. Please reverse the card entry )