Poorvika Mobiles Complaints & Reviews

I bought a redmi note 5 pro on[protected] at your showroom present at phoenix market city. They said that the bill includes screen replacement for 1 year during sales and all services should be contacted at mi service center. Now my display got broken by falling. I contacted the mi servicecenter they tell that this phone not include screen replacement and you should pay rupees 4000 for display. But at the time of sales yours branch person informed that screen replacement is free of cost for 1 year. Now contacted your branch member and asked about this they said that we didn't said anything like this during sales. What i should do now. Because of your assurances i bought the mobile now i only having unwanted payment charges...

Nov 20, 2018

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Poorvika Mobiles customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu, 600011

Hello Team,

One of the Poorvika showroom which is located in Perambur, Paper mills road, chennai 600011. Near spectrum Hall. they are creating too much of Noise pollution using sound system in main road. because of this we are unable to do our date to day activities. i have raised the same in Poorvika customer care. but no results. please help us.

Poorvika Show room : Paper mills road, Near Spectrum Mahall.

Thanks,
Venkatakrishnan V

Dec 22, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Thank you for letting us know the issue, surely we will take an appropriate action immediately.

Sincerely Yours,
Customer Support

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Address: Chennai, Tamil Nadu, 600044

Yesterday i purchase honor 7c in poorvika chrompet branch but that phone have a issue so i went that same branch that phone is did not charge so replace that product but your executive behaviour also very bad i purchase all h/s in poorvika coming days i am not ready to purchase anything in poorvika and also i will not promote poorvika brand to my friends i got a worst exp in poorvika yesterday try to resolve that complaint immediately

Name samuel
Mobile number:[protected]

Dec 17, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Thanks for sharing your complaint.

Brand itself has the rights regarding replacement, hence request you to visit service center or provide the device to showroom from where you bought.

We will check with brand and update you.

Appreciate your understanding.

Sincerely Yours,
Customer Support

Nov 17, 2018

Updated by Samuel athisayaraj Resolved

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Address: 625016

😏The poorvika mobiles was didnt give the any offer to me I hate poorvika in future I don't buy the any products in poorvika mobiles I think I bought mobile in poorvika is very disrespectful and I am very upset...In my life most irritating word I hear that is poorvika mobiles 😡😡😡 my no [protected]

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Address: Coimbatore, Tamil Nadu, 623504

I have bought an mobile from Ramanathapuram, Ramanathapuram district for Diwali offer they didnt give any complimentary product's( head phone, powerbank) I asked them so many times but still not yet received and they replied me that they didn't have supply for last two weeks this is not fair for this company

Nov 15, 2018

Complaint marked as Resolved

Good response from customer executive they have told me by evening they will issue my headset and I can collect my headset from showroom

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Please share your invoice bill to verify.

[protected]@poorvika.com

Sincerely Yours,
Customer Support

Aug 17, 2020

Updated by pradeep rajesh I got my headset on that date

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pradeep rajesh

from Coimbatore, Tamil Nadu

Nov 15, 2018

Customer executive responded good and they told me by evening I will get my complimentary product of headset

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Address: Thoothukudi, Tamil Nadu

My name is maharaja, i am from kovilpatti, yeasterday i have visted your branch in kovilpatti. Near old bus stand. I have purchased a mobile vivo y71i. Its price is 9000. The branch maneger had offered me 8200, he had gone out, i have paid the amount by my dibet card. The amount has been apporved. The manger has asked how can do in such a amount. I have asked the amount but it has billed.
As your manger had return. And he have behaved rudely to me... He says that if you shout inside the shop means u did not comeback to shop. As your workers behave like this to a coustmer. If you did not take any action on the manger. Youwill loss a valuable coustmer. Because i have purchached more than 5 high priced mobiles in your branch only.. If nessary of checking i give my number you can verfiy it and check that how my i have purchased

Nov 7, 2018

Complaint marked as Resolved

They has been apologized To me for the incident happened...

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Thanks for letting us to know the issue, our executive will contact you very shortly and provide resolution.

Sincerely Yours,
Customer Support

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Address: Madurai, Tamil Nadu, 625016

Sir, hi i'm ragavi sindhuja i bought the samsung galaxy note 9 mobile on poorvika mobile kalavasal underground branch madurai (Mobile rate 84, 900rs) poorvika mobiles was gifted me on some auro headphone the headphone was not working properly i feel so irritated sir they didn't give me the any useful gift sir. I feel so worried sir so plz contact me on (Tamil language) sir i was tell the details sir (My no [protected]).in future i was do not buy the any product in poorvika mobiles.😏😠😡

Dec 6, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Nov 04, 2018

Updated by Ragavi Sindhuja Sir, Hi I'm Ragavi Sindhuja I bought the Samsung galaxy note 9 mobile on poorvika mobile kalavasal underground branch madurai (mobile rate 84, 900rs) poorvika mobiles was gifted me on some auro headphone the headphone was not working properly I feel so irritated sir they didn't give me the any useful gift sir.I feel so worried sir so plz contact me on (tamil language) sir I was tell the details sir (my no [protected]).In future i was do not buy the any product in poorvika mobiles.😏😠😡

Verified Support

Nov 05, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

We regret for the inconvenience, as discussed please visit branch and collect the gift ASAP.

Sincerely Yours,
Customer Support

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Address: Chennai, Tamil Nadu, 600013

Website: POORVIKA

Sir i purchsed my phone last year from poorvika mobiles. I lost that bill copy. Now my phone is in some problem and i need bill copy to submit it to service centre. So i request you to provide me as early as possible. I'm trying to get bill copy from past few days but not getting. Please help me to get it. If you tell me the proper address i will provide you all the necessary details. Please reply fast

Dec 4, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

We regret for the inconvenience, invoice copy can be provided only for warranty devices.

If the mobile holds warranty still, please share the following details to support.

[protected]@poorvika.com

Customer name (Invoice)
ID proof of customer (Invoice name)
Invoice given contact number
Branch Name
Brand name
Date of purchase
Model
Imei number
Payment mode
Invoice amount
& A Customer Id proof (attachment)

Sincerely Yours,
Customer Support

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PRANABESH SAHA

from Ernakulam, Kerala

Nov 13, 2018

IPhone replacement .. persons change IPhone issues with poorvika company..i have experience .. One of the waste services providing in chrompet showrooms..waste service.. Don't no how to handle customer..they always commit wrong things to the customer.. I don't believe to the poorvika company..

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G Gøwthäm

from Nagercoil, Tamil Nadu

Nov 20, 2018

Very worst it was only for 2 week then in the edge it was showing a gap in the mobile but the cost of the tempory glass is RS 450 but it is very worst temporary glass

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Address: 636016

Recently i purchased nokia 8110 4g from poorvika mobiles saradha college salem, india, to my surprise there is no kaios store instead it has jio store and jio apps, basically everything jio, when i took it back the shoowroom staff told me the phone need software updates so you will have to visit nokia care, so i went to nokia care and they told me we cannot update and there are 2 version 1 jio and 1 unlocked, now i am having a phone for which i spent 6000 and your people are not co-operating, to be frank i am not asking for refund just replace it with the unlocked version, when i purchased i asked the staff whether the phone has whatsapp they said yes, but now there are no whatsapp and no kaios store. I am really dissappointed, i always tell people close to me to visit poorvika mobiles for purchasing and today i myself am facing this situtatuin because of the showroom staff.

Dec 4, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

As our executive discussed with you, requesting to visit Nokia service center and share your invoice and job sheet for further support.

[protected]@poorvika.com

Sincerely Yours,
Customer Support

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Address: Coimbatore, Tamil Nadu, 641036

I purchased hauwai honor holly 4 plus mobile in poorvika at coimbatore gandhi puram branch 2017 december 13th... Now my display was broken...in warrenty card they mentioned as one year warranty for handsets. So can u replace my display screen of mobile handset? It covers with one year warranty period.. I need to change my display of my mobile.. Please take it my complaint and do needful for me.

Dec 5, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

We request you to contact respective service center for service support.

Sincerely Yours,
Customer Support

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Address: 560046

Website: Poorvika.com

I bought oppo f9 pro in poorvika mosque road. It's been only 2weeks and already the phone is heating up, no proper battery backup. They told us to visit the service centre and still I'm facing the same problem. And also they don't treat the customers properly. We told them it's a defect piece and he tells us we can't do anything about it.

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I bought my vivo v7+ handset from poorvika mobile stores, tirupur. Accidentally my handset just slipped off from my pocket while riding a motorcycle and now my handset screen is in worst condition.
I need to claim one time screen replacement offer before my warranty period ends, so i request you to provide me with a duplicate copy of my handset bill as soon as possible. Please help me in this issue.

Nov 30, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Please provide the below required details to support.

[protected]@poorvika.com

Customer name (Invoice)
ID proof of customer (Invoice name)
Invoice given contact number
Branch Name
Brand name
Date of purchase
Model
Imei number
Payment mode
Invoice amount
& A Customer Id proof (attachment)

Sincerely Yours,
Customer Support

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Address: 560078

Kindly provide me the bill copy of Iphone 5s which was purchased on 04/04/2017, through credit card .

The phone was purchased from Poorvika mobiles pvt ltd, Asha Arcade near uco bank, 3rd block 9th main rd jayanagar bangalorev 560011.

My iphone is locked due to unconditional circumstances & i am unable to use it due tonon availability of bill.

please provide me a bill copy for the purchased mobile phone.
IMEI NO [protected].
serial no : DX3T117MFRC5.

Please do the needfull. NEED URGENT HELP..!!!
CONTACT MAIL ID :aysha.[protected]@gmail.com.
Thanks & regards
Aysha
[protected].

+2 photos

Nov 24, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Oct 22, 2018

Updated by aysha wahid please do the needfull

Verified Support

Oct 23, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

We regret to say that invoice copies could able to send only for warranty devices.

Sincerely Yours,
Customer Support

Oct 29, 2018

Updated by aysha wahid hi,

how an i suppose to get an invoice copy now ...
i have purchased a phone from poorvika only ...
my i phone is locked with out the bill copy they will not reboot the phone .
please understand my issue .
kindly help me out with this .

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Address: 560078

Greetings,

Dear Sir/Madam,

Kindly provide me the bill copy of Iphone 5s which was purchased on 04/04/2017, through credit card.

The phone was purchased from Poorvika mobiles pvt ltd, Asha Arcade near uco bank, 3rd block 9th main rd jayanagar bangalorev 560011.

My iphone is locked due to unconditional circumstances & the bill copy is not available with me to unlock the phone.

please provide me a bill copy for the purchased mobile phone.
IMEI NO [protected].
serial no : DX3T117MFRC5.

Please do the needfull. NEED URGENT HELP..!!!
CONTACT MAIL ID :aysha.[protected]@gmail.com.
Thanks & regards
Aysha
[protected].

+1 photos

Nov 24, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

We regret to say that invoice copies could able to send only for warranty devices.

Sincerely Yours,
Customer Support

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Hi,

Thursday, i have bought this mobile. I asked the store member to give me a mobile for 5k and he gave this mobile. Once i set up the phone it was frozen and it was very slow. Immediately i called the store manager and told the issue.

Today (Oct 20) i went to store and spoke to the manager gave that mobile to him and he told that he will speak to someone and update. But he is not ready to understand my issue.

I am ready to pay the extra money and get other better mobile from poorvika. If i could have ordered from online without a question i could have returned and bought another mobile phone. There is no customer oriented business from your side. Poor experience.

I am expecting some solution.

+1 photos

Nov 22, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

We understood your frustration but as per brand's warranty policy after activation, dealer has no rights to replace the device at our counter.

So we request you to visit the respective service center, if complaint belongs to hardware they will issue the approval for replacement.

For more support please write to us @ [protected]@poorvika.com

Sincerely Yours,
Customer Support

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Muthu ganeshan

from Coimbatore, Tamil Nadu

Nov 2, 2018

Sir my mobile name is red mi note4. I will give to repair in poorvika showroom in sankarankovil. Service is not good.my mobile is totally wasted. Am was not satisfied in our service. Because not properly and not clearly worked. I was losses my money 4000(service charge) and my mobile. Total my amount 10, 000+4000=14000 I will loss.

store purchase - Comment #3259932 - Image #0

store purchase - Comment #3259932 - Image #1

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Address: Chennai, Tamil Nadu, 600091

Hi i had purchased my samsung galaxy a7 (2018) triple camera on 18th october 2018 (Name : ramana moorthy - mangadu) imei 1 : [protected], imei 2 : [protected]
S/n : rz8ka0vadrv

Kindly send me the soft copy or duplicate copy to [protected]@gmail.com & reach me @ [protected] for further information.

Note : i lost the bill& i required the soft copy or duplicate copy as early as possible. All the details are provided above

Nov 24, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Invoice bill is the proof for one year warranty service, request you to keep safe till the end of warranty.

Share the following details by email.([protected]@poorvika.com)

Customer name (Invoice)
ID proof of customer (Invoice name)
Invoice given contact number
Branch Name
Brand name
Date of purchase
Model
Imei number
Payment mode
Invoice amount
& A Customer Id proof (attachment)

Sincerely Yours,
Customer Support

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Address: Bangalore, Karnataka, 560075

Hi there

I have purchased a mobile at poorvika, at the time of purchase store guys have taken my email id and said that he will email the invoice, but i didn't receive. Even i have not followed-up with the same. But now mobile screen got a crack and i have taken external mobile insurance and they require invoice of claim insurance.

Please see below details and send me the duplicate invoice.
Brand: mi
Model: note 4
Color: black
Imei nos.: [protected]
Purchased on: march 29, 2017
Name: vishanth
Email id: vishanth. [protected]@gmail.com
Contact no.: [protected]

Please get back to me, if you have any question.

Best
Vishanth

Oct 21, 2018

Complaint marked as Resolved

Please reopen this ticket

Poorvika Mobiles customer support has been notified about the posted complaint.

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Oct 20, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

We regret to say that duplicate bill copy can be provide only for warranty mobiles.

Sincerely Yours,
Customer Support

Oct 21, 2018

Updated by rvishanth Dear sir,

Since invoice have not been given at the time of purchase, request you to provide me the same as it is really required.

Best
Vishanth

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Address: Chennai, Tamil Nadu, 600020

I wanted to purchase redmi note 6 pro but the sales guy at poorvika besant nagar showroom sold me redmi 6 pro saying which is having lesser specs.
Now he is not taking return as well.
I was returning the mobile which i bought on the same day on 18-oct-18.
I find the specs of redmi 6 pro are less than redmi note 5 pro.
I want to replace it for redmi note 5 pro.

Nov 20, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Thanks for letting us know the issue.

Our executive will contact you soon after investigating the same with branch.

Sincerely Yours,
Customer Support

Verified Support

Oct 19, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

As discussed you have bought the device only after complete satisfaction and after examined the online reviews.

Once the device was activated it is highly impossible to replace the device without respective Brand's approval.

We appreciate your understanding.

Sincerely Yours,
Customer Support

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Address: Chennai, Tamil Nadu

Website: www.poorvikamobile.com

I bought vivo Y81 with 3GB and 32 GB from Vijaya FORUM mall branch which is Opp to Kamla theatre. The salesman his name is Jaya Prakash said the price of the mobile which is 12999 and I asked him for discount he said discount will be 990 Nd he asked me to pay Only 12000 and as complementary they gave 16gb memory card. I checked online the price of the mobile is 11990. The sales man clearly lied to me to sell the mobile and now they are threatening me that they will beat me and slap me and kill me . Iâm going to give a police complaint if anything happened to me the sales person and manager will be responsible . Using profanity against me is not welcome . Kindly help me . They are using words like ### . Mother ###er . Etc

If I donât get proper solution Iâll do something

+1 photos

Nov 20, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Oct 19, 2018

Updated by Abishekvp I’m sorry to say I’m going to consumer court on Monday and going to file a case against poorvika as they were again rude in call . The sales guy called and said I’ll be getting a cooler as a gift from them . What am I going to do with the cooker . I’ll be waiting until
Sunday if they don’t compensate me . I’ll approach court and get it done and that will be a huge one

Oct 19, 2018

Updated by Abishekvp I have been mentally affected by poorvika and their employees who used words like mother ### . I’m in a state of mind to do anything even to commit suicide . The whole responsible to sales man Jaya Prakash and the branch manager who used bad words against me . I need a callback from RMC of poorvika

Oct 19, 2018

Updated by Abishekvp Good customer service by poorvika . They can do anything to sell the mobile and once the customer bought it they never care about the customer and their money . It’s hard earned money . I need a resolution and there is time until Sunday .

Verified Support

Oct 19, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

We regret for the inconvenience caused if any.

Concern team will contact you shortly for resolution.

Sincerely Yours,
Customer Support

Oct 19, 2018

Updated by Abishekvp I’m sorry to say Monday I’m
Going to file a case against poorvika in consumer court. I’m totally dissatisfied with the poorvika employees. I’m
Mentally affected and if anything happens poorvika and promoter Jayaprakash and manager Yuvaraj will be responsible .

Verified Support

Oct 20, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

We have offered a memory card worth Rs.500 for free, if you don't want the memory card please return the complete pack and can collect the cost of memory card.

At the same time we request customer to avoid using abuse words over staffs, all we are human being.

Sincerely Yours,
Customer Support

Oct 20, 2018

Updated by Abishekvp Try to stop calling for consoling me . I need a resolution . I got a call from Rita she said she is in backend team. I’m not happy with the solution she provided . Are they thinking I’m a fool and illetrate. The promoter lied to me on 18/10/18 that the mobile price is 12999 but actually it was 11999 . If he had told the price of the mobile is 11999 I would asked to reduce 999 and would have payed only 11k . This is fraudulent sales . I need a proper resolution if not I def approach consumer court

Oct 20, 2018

Updated by Abishekvp I payed extra 990 I need that money back if not my advocate will call the poorvika team and I guys speak with him .

Mana nashta vazhaku poduvaen

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Address: Chennai, Tamil Nadu

I went to buy basic mobile at adambakkam showrooms and sales man gave me a memory card told offer then i rejected that offer. Then he say mobile price 2k then i payed for ye cash they give bill inside cover. When i saw the bill mobile rate is 1.4k plus 500 rs memory card at last they billed for rejected offer.
Then cheat the customer with offer which is rejected.

Nov 24, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Request you to share the invoice bill to verify and support.

[protected]@poorvika.com

Sincerely Yours,
Customer Support

Poorvika Mobiles Complaints & Reviews

File a complaint to Poorvika Mobiles

Poorvika Mobiles reviews & complaints page 35

fake assurances at the time of sales

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noise pollution using sound system in high volume

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misguided and sales executive behaviour

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samsung galaxy note 9

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complimentary not issued

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your branch manager behavior rudely to me

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complaint on madurai kalavasal underground branch poorvika mobiles

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mobile phone bill duplicate copy

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nokia 8110 4g

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mobile screen display want to change

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regarding my new phone and also the way they treat their customers

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i need a duplicate of my bill - please urgent, need to claim warranty

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request for iphone 5s bill (urgent requirement)

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request for iphone 5s bill

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store purchase

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i missed my bill, i need a duplicate bill

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requesting for duplicate bill

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sold redmi 6 pro when I asked for redmi note 6 pro

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im complaining about the sales men and manager lies the price of the mobile and using bad words if I questioned them

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salesman cheat with extra item (i rejected item)

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