Poorvika Mobiles Complaints & Reviews

Address: 600043

Website: www.poorvikamobile.com

I had purchased the tempered glass for my Redmi Note5 Pro on 26th Jun 18 from your Pallavaram Cantonment branch. Before placing the glass, they are cleaning the display with the cleaning gel. They are not clean properly using the cleaning cloth. They have placed the glass on display with cleaning gel. Still, the gel is in center of the display. I have complained to the attendee regarding this issue. But they do not consider my issue. I have also complained to the branch in charge and request to the new replacement. He also not responding properly.

To resolve the problem, I would appreciate it if you could replace the new one.

Awaiting your response and your resolution to my problem.

Aug 17, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

We request you to share the image of tempered glass (complaint part) to the following email id to verify.

[protected]@poorvika.com

Sincerely Yours,
Customer Support

Jul 15, 2018

Updated by SamNallu I have posted the images of tempered glass.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Erode, Tamil Nadu, 638001

Yesterday I go to Poorvika showroom near kalaimagal school, Erode. for buying Redmi note 5 pro but the salesman cheated to give 8500rs worth Gionee A1 lite mobile phone as 13600rs. I didn't ask memory card, tempered glass and back case .. That sales guy told it's all free of cost.but in the bill the memory card price was 1000 and tempered glass and back case are 500rs.but he lies to sell the unworthy product for completing his target. . After that I identified it was not worth of that money and again I went to branch at the same day evening but that sales guy spoke oppostily..

Jul 11, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Jul 11, 2018

Updated by Abul_hassan I want to change my mobile I didn't open the mobile phone cover also. And I didn't insert my Sims also.. I want to change this unworthy mobile . .
Mis selling Sales person : LA230 - K.Boobathy

Serial No of Invoice : GSI/5ERO/2112
Date of Invoice :[protected]
Branch address : No : 285, Sri complex
Brough Road, opp : Jai Surya super marke
Erode : 638001

Jul 11, 2018

Updated by Abul_hassan Sir,

Yesterday I went to Erode Brough road Poorvika show room for buying Redmi note 5 pro with my family . Mr.K.Boopathy (LA230) Sales person was attended. He convince alot more to pitch another brand mobile phones. Finally he said Gionee A1 lite is fast moving brand with all more specifications in ₹13500 price range. Immediately I checked it with my mobile in online but the rate of this mobile was only ₹8500 suddenly I said to Mr.K.Boopathy but he told that is one GB don't check in your mobile I'll show it in my mobile. Then he showed the picture of the mobile to my parents but he didn't show the price range . And he didn't unpack the mobile because he said if you are buying means then I will open it . . So we didn't see any mobile untill we paying the bill. . And that time he said he give free for this mobile like 32gb memory card, tempered glass and back case .. it's all free he said.. then he gave a bill but bill shows mobile phone price was ₹11, 160 and memory card price ₹932 and tempered glass screen guard price ₹423 and back case price was ₹296 .. but he said ₹13600 all are covered.. only mobile pricing was ₹13600 these items are free of cost he said.. After I had some works and I went for my work. During my travel I checked the mobile in online this mobile price was only ₹8000 range .. He cheated me . Suddenly I went back to the showroom and ask please change my mobile this was not worth of that money with my mom.All sales guy were fighting with us and because I show the price of the mobile phone to them.I need my money back or change my mobile . . I given to the branch and went home. .This was happened yesterday night. .They all make me a fool . .Mr.K.Boopathy cheated me.. please concern my problem immediately .. because ₹13500 is my one month salary. . Don't cheat like these customers..

Serial No of Invoice : GSI/5ERO/2112
Date of invoice :[protected]

View replies

V

Vikram Rajendran

from Korampallam, Tamil Nadu

Jul 23, 2018

I never seen this kind of sales in the public sector. Very worsr, bad, miserable, forgerying and etc...I dont have the words to share.

Reply

Helpful

5 other people found this review helpful

5 found this helpful

1 Comment

Post your Comment

Comment Guidelines

I lost my phone bill which is given by poorvika mobiles. So i need an duplicate bill copy. So i asked that bill copy in that branch but they are not providing the bill. So please give that duplicate bill copy . immediately because one warranty is going to finish, ( my mobile model is mi note 4 ) my mail id is ([protected]@gmail.com ).thank you please reply me fast

Aug 12, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

We request you to share the following details to support.

Customer name (Invoice)
ID proof of customer (Invoice name)
Invoice given contact number
Branch Name
Brand name
Date of purchase
Model
Imei number
Payment mode
Invoice amount
& Customer Id proof - > [protected]@poorvika.com

Sincerely Yours,
Customer Support

Jul 10, 2018

Updated by vasanth antony i have sent it, please sent immediately. thank you

Verified Support

Jul 11, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

No details has received yet, please share ASAP.

Customer Support

View replies

S

SanjayKumarK4

from Chennai, Tamil Nadu

Jul 11, 2018

I bought a power bank in poorvika hopes branch for 1000rs..after I go home it's not working...then came back to poorvika and enquiry about it...they said we can't do anything and I was cheated badly..I planned to go to consumer court .. contact no [protected]

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My gionee x1s is in poor condition. The problems are heating problem, battery problem, sometimes fingerprint doesn't work properly, and last but not the least phone is running very slow. So please take any actions for this and make a good exchange of this phone

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560078

Dear team,
I am buy a Samsung j8 mobile on July 4th date 2018 to your Poorvika showroom near JP Nagar branch
Your Poorvika showroom peoples confirming to me 5% cashback will come on HDFC Bank debit and credit cards and EMI under Samsung mobiles also will come cashback

But I am seen your Poorvika mobile offer pamphlet in the terms and condition its mention Samsung mobiles this offer it will be not applicable its showing and your other Poorvika Mobile showroom branch peoples also confirming to me it will be not come cashback to Samsung mobiles
And please see the all terms and conditions and confirming to me Samsung mobiles cashback will come or not reply to my mail ID

Regards
A satheesh
satheeshreddy.[protected]@gmail.com

+3 photos

Aug 9, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

We request you to go through your mail for update, it is eligible.

Sincerely yours,
Customer Support

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560078

Dear sir,
I am buy a samsung j8 mobile on july 4th date 2018 to your poorvika showroom near jp nagar branch
Your poorvika showroom peoples confirming to me 5% cashback will come on hdfc bank debit and credit cards and emi under samsung mobiles also will come cashback

But i am seen your poorvika mobile offer pamphlet in the terms and condition its mention samsung mobiles this offer it will be not applicable its showing and your other poorvika mobile showroom branch peoples also confirming to me it will be not come cashback to samsung mobiles
And please see the all terms and conditions and confirming to me samsung mobiles cashback will come or not reply to my mail id

Regards
A satheesh
Satheeshreddy. [protected]@gmail.com

+1 photos

Aug 5, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Please provide your invoice bill to confirm.

[protected]@poorvika.com

Sincerely Yours,
Customer Support

Jul 05, 2018

Updated by Satheesh Reddy Addala Invoice

Jul 05, 2018

Updated by Satheesh Reddy Addala Bill

Jul 05, 2018

Updated by Satheesh Reddy Addala I have the voice rec also

View replies

S

Satheesh Reddy Addala

from Bengaluru, Karnataka

Jul 5, 2018

Customer support is not good... All are giving wrong information

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Madurai, Tamil Nadu, 625107

I had purchased a 💀 candy headset on 09 th may and it's got defective from past one week. I contacted poorvika customer care simmakkal madurai and they denied to replace the device and informed me to contact skull candy customer care. There is no response on phone and no response on mail. Both the companies cheated me 1000 rs.
What i have to do further.

Aug 4, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Jul 02, 2018

Updated by vm ananda kumar Attachment give

Verified Support

Jul 03, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Please forward the mail which you have sent to skull candy customer care to get quick support from them.

[protected]@poorvika.com

Sincerely Yours,
Customer Support

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 626124

Website: N/A

I have bought an oppo f7 mobile from poorvika sivakasi branch on 30-apr-2017, for that a bluetooth headphone is allocated by poorvika as a gift.. On that day there's is no stock with us and will intimate you once by stock availability and am following for that give more than 60 days still they are delivering the same response as stock not available

Aug 3, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Please share the acknowledge gift due receipt to the following email id to support you faster.

[protected]@poorvika.com

Sincerely Yours,
Customer Support

View replies

N

Nivedha priya.E

from Tiruchirappalli, Tamil Nadu

Jul 5, 2018

Nivedh priya.E
Mobile no:[protected]
katpadi, vellore
Mobile model:OPPO A37fw
color:grey
IME 1:[protected]
Date of purchase:03/08/2017

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Virudhunagar, Tamil Nadu, 626117

I purchased celkon 4g u feel in december for my official purpose. That mobile had lot of complaints for which i gave for service on 2nd of this month. They told it will take nearly 15 - 20 days to resolve the issue. But still i didn't get mobile.. When i ask about it at showroom, they telling that it will take one more week to resolve.. I really upset with the service given by you people.. Nearly it took one month to resolve an issue.. It's too late.. Very much slow in service which cannot accepted by a common man

Aug 8, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

As discussed please provide your job sheet copy and imei details to the following email id.

[protected]@poorvika.com

Sincerely Yours,
Customer Support

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600041

Hi,

I had purchased nokia 1 from poorvika mobiles, madipakkam branch on 28th april 2018. I require the duplicate bill copy since i had lost the original copy. Below are the details of the phone and my contact info.

Imei number : [protected] [protected].

Contact number : [protected].
Mail id - [protected]@gmail.com

Thanks.
Rajesh b
[protected]

Jun 21, 2018

Complaint marked as Resolved

Received duplicate bill, Thanks

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

The request has forwarded to concern team, they will check and do the needful soon.

REQUEST YOU TO KEEP THE BILL / COPY ALWAYS SAFE.

Sincerely Yours,
Customer Support

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I purchased redmi note5 yesterday. The information provided regarding the phone by employees was incomplete and wrong. Even after complaing at the head office no action is being taken for the mistake. The information regarding camera was conveyed wrongly. There's no exchange policy. Consumers right to information is been exploited. Consumers court will be the final option if matter is not been solved for the unprofessional behaviour by the employees and my right to information been exploited. I would request for exchange of this phone.

Jul 13, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Please share your invoice bill to verify and support.

[protected]@poorvika.com

Sincerely Yours,
Customer Support

View replies

V

Vinsvj

from Kallakkurichchi, Tamil Nadu

Jun 14, 2018

Hi sir first not respond show room in Chengalpattu, not respond complaint care man also, not give gift, I bye I phone 8 plus 17.1.2018 6month over but not any thing, I have all records

Reply

U

Una bharri

from Vellore, Tamil Nadu

Jun 18, 2018

I purchased redmi note5 yesterday. The information provided regarding the phone by employees was incomplete and wrong. No action is being taken for the mistake. The information regarding camera was conveyed wrongly. There's no exchange policy. Consumers right to information is been exploited.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Thoothukudi, Tamil Nadu, 628104

Website: www.poorvikamobile.com

I went to poorvika mobiles store thoothukudi branch (Near vvd signal) 9/6/2018.
I asked to show mobiles under my rs.5000 budget. Sales person showed me only one mobile (Celkon ufeel 4g).. I asked for more mobiles but he told no more mobiles under 5000. He forced and sold me that celkon mobile.

This mobile is defective:
1) battery draining very fastly (Only lasts for 4 hours)
2) front speaker sound is very low when call (Cant hear)
3) and sales person sold this phone for rs.4800 with a waste charging stand. Actual price of that phone is rs.4599 (Mentioned in their website)
4) he did not show me mobiles under 5000 such as nokia 1, micromax bharat 4, etc
My phone number: [protected]

I want to get refund or replace my phone with nokia 1
Kindly help to me to solve my problem

+4 photos

Jul 13, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Please visit nearest Celkon service center and share job sheet to the below email id to support you for the same.

[protected]@poorvika.com

Sincerely Yours,
Customer Support

Jun 11, 2018

Updated by sathish1124 Sales person did not show me any other mobile phones...He forced me and sold this phone.
I want to replace my phone with nokia 1

Jun 12, 2018

Updated by sathish1124 Poorvika is the worlds worst mobile store...Dont go to this cheating store

View replies

B

Balasubramanian Vadivel

from Madurai, Tamil Nadu

Jun 11, 2018

Date of purchase 15.05.2018 bottom completely disappear like powder plastics, from Coimbatore poorvika purchased mobile cover damaged and cell phone drops without grips so cell phone also not safe

unethical behaviour-sales person sold defective phone (he did not showed me more than one phone) - Comment #3125362 - Image #0

unethical behaviour-sales person sold defective phone (he did not showed me more than one phone) - Comment #3125362 - Image #1

unethical behaviour-sales person sold defective phone (he did not showed me more than one phone) - Comment #3125362 - Image #2

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir i purchsed my phone last year from poorvika mobiles. I lost that bill copy. Now my phone is in some problem and i need bill copy to submit it to service centre. So i request you to provide me as early as possible. I'm trying to get bill copy from past few days but not getting. Please help me to get it. If you tell me the proper adress i will provide you all the necessary details. Please reply fast...

Helpful

48 other people found this review helpful

48 found this helpful

3 Comments

Address: 627753

I had purchased sumsang galaxy mobile on 24/01/2017 in poorvika mobile store room in sankarankovil.. By my debit card reference number is /439175/[protected]/. I missed my phone on 04/06/2017. But i forgot which name i was purchased... I searched whenever i know my places but still now didn't find out... So i want to rise police complaint now... So i need some details urgently.. Please help me..
1) whish name i purchased
2) which model number i purchased
3) what is ime code number i purchased hand set number?
4) which number i give reference mobile number.

Jul 10, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Please provide all the below details.

Customer name (Invoice)
ID proof of customer (Invoice name)
Invoice given contact number
Branch Name
Brand name
Date of purchase
Model
Imei number
Payment mode
Invoice amount
& Customer Id proof

Note: User should give all these data to support faster

Sincerely Yours,
Customer Support

Verified Support

Jun 08, 2018

Poorvika Mobiles Customer Care's response [protected]@poorvika.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 610001

Website: Www.consumercomplaints.in

Yesterday i buy a mobile from thiruvarur poorvika mobiles that shop sales man was told me a mobile cast is rs. 2500. I have paid the money and finally i seen the bill he indirectly selling the memory card and ask me it's our shop compliment but originally mobile cast was rs. 1830. Its very cheap business method and customer was affected indirectly.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kanchipuram, Tamil Nadu, 603103

Hi team
Very disappointing with the ppl from kelambakkam branch
I have given my iphone to boost the battery and those ppl asked for the charger too and when i asked for the charger they gave me a different one which was not mine
Very cheap behaviour
I’m sure that they have took mine and replaced with old one
Wat kind off service u guys give
I didn’t expect this from poorvika people
Very disappointing and when i asked they talk so rude
Worst service
Please check with team
Kelamabakkm branch
I need my adaptor back

Jul 6, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Please share your contact number to assist you.

Sincerely Yours,
Customer Support

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kanchipuram, Tamil Nadu, 600100

I purchased my gionee a7 max for rs 2500 more than the price on flipkart. Sales rep pushed this phone to me and i believed the fraudulent sales rep instead of doing my own research.

Gionee a7 max is sold for rs 7290 on flipkart. Poorvika sold it to me for 10k rs.

This is the poorvika:

No:6/21, valachery main road,, opp : sangeetha hotel,, medavakkam, chennai, tamil nadu 600100

Jul 1, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

May 31, 2018

Updated by Ashwanth Ralston You are supposed to not overcharge me and have an obligation to not rip me off. If ripping off customers who haven't done their research is your policy, then you won't stay in business for long.

Verified Support

May 31, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Please share your invoice bill to us to assist you.

[protected]@poorvika.com

Sincerely Yours,
Customer Support

View replies

S

Swetha Kamaraj

from Sivagiri, Tamil Nadu

Jun 4, 2018

I bought a new mobile from virugambakkam poorvika... Company vivo y 69.black colour now l like to change my mobile color ... I want a same mobile but I change only a color... How can I exchange this.. Pls help me

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560048

I had purchased a mi band hrx edition on 11th april its hardly 45 days old. Now its not working. I had been to store in phoenix market city bengaluru i purchased at same place but the staff (Shrikanth) is very rude. When we buying sumthing from there they treat us very well b'coz they need sale but when we go for same product for service they treat us like begger!!! They need to understand b'coz we purchase they get paid!! Please train team properly!!

Jun 24, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

May 24, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Thanks for bringing the issue to our attention and we regret for the inconvenience.

We will take severe action against the employee once the complaint proved.

Please visit service center and share job sheet to support for earlier rectification of the complaint.

Sincerely Yours,
Customer Support

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600004

I bought a lg q6+ mobile at your mylapore store (Next to adyar anand bhavan) with the suggestion from the sales executive there. I cleared my doubt that by asking if there are any heating issues with the lg q6+ and the executive had said it has no heating issues. But i am facing heating issues and went to store and they suggested a software update with the lg customer service center. The lg customer service employee confirmed these phones have heating issues.

So i kindly require for an exchange for another mobile at a similar price range from your side as a mistake made by the sales executive.

Jun 23, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

May 23, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Please submit your device in LG service center and share job sheet for resolution.

[protected]@poorvika.com

Sincerely Yours,
Customer Support

Verified Support

May 23, 2018

Poorvika Mobiles Customer Care's response We have absolutely understand your frustration.

However with concern brand's approval we could not replace the device.

So if there is any complaint in mobile we can support you through the manufacturer service policy.

Thanks for your understanding.

Customer Support

May 26, 2018

Updated by S_Ramesh I think you should update your policies to make your customers to comeback to your store. Bad experience

View replies

S

S_Ramesh

from Chennai, Tamil Nadu

May 23, 2018

I went and made a software update. And no improvements yet. And i don't think servicing the mobile would be resolution for this. So only i mentioned my requirement as a replacement

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Vellore, Tamil Nadu, 632004

Two weeks earlier, i had given my phone for repair in your showroom located in chitoor bus stand, vellore. The display had to be completely replaced for which they charged me 6000 rupees. Now, two weeks late i am still facing issues with the screen. As the touch pad does not work erratically with the entire phone freezing sometimes. The service which i received either way was extremely disappointing. The attendants were lackadaisical as well. This was an extremely poor experience.

Jun 23, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

May 23, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Please share the earlier job copy to support.

[protected]@poorvika.com

Sincerely yours,
Customer support

Poorvika Mobiles Complaints & Reviews

File a complaint to Poorvika Mobiles

Poorvika Mobiles reviews & complaints page 38

tempered glass not placed correctly

Post your Comment

mis selling the products. fraud company .. my one month salary was cheated by these guys.

Post your Comment

I lost my mobile bill

Post your Comment

poor condition

Post your Comment

samsung j8//cashback////7

Post your Comment

samsung j8//cashback

Post your Comment

worst headset sold and service deny for replacement

Post your Comment

gift for purchased item is not issued even after 2 months

Post your Comment

delay in service

Post your Comment

need duplicate bill - nokia 1

Post your Comment

mi redmi note 5

Post your Comment

unethical behaviour-sales person sold defective phone (he did not showed me more than one phone)

Post your Comment

to get a lost bill

my samsung galaxy handset missing

Post your Comment

wrong selling

Post your Comment

change of product

Post your Comment

purchased gionee a7 max for 2500 more than the price on flip kart

Post your Comment

pathetic customer service

Post your Comment

issues with the mobile bought at poorvika mylapore

Post your Comment

display replacement

Post your Comment

Related businesses