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Poorvika Mobiles Complaints & Reviews

4.3
Updated: Jul 4, 2025
Complaints 1167
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Poorvika Mobiles reviews & complaints page 38

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S
SamNallu
from Chennai, Tamil Nadu
Jul 14, 2018
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Address: 600043
Website: www.poorvikamobile.com

I had purchased the tempered glass for my Redmi Note5 Pro on 26th Jun 18 from your Pallavaram Cantonment branch. Before placing the glass, they are cleaning the display with the cleaning gel. They are not clean properly using the cleaning cloth. They have placed the glass on display with cleaning gel. Still, the gel is in center of the display. I have complained to the attendee regarding this issue. But they do not consider my issue. I have also complained to the branch in charge and request to the new replacement. He also not responding properly.

To resolve the problem, I would appreciate it if you could replace the new one.

Awaiting your response and your resolution to my problem.
Aug 17, 2018
Complaint marked as Resolved 
Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Jul 14, 2018
Poorvika Mobiles Customer Care's response
Dear Customer,

We request you to share the image of tempered glass (complaint part) to the following email id to verify.

[protected]@poorvika.com

Sincerely Yours,
Customer Support
Jul 15, 2018
Updated by SamNallu
I have posted the images of tempered glass.

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    A
    Abul_hassan
    from Alanganallur, Tamil Nadu
    Jul 11, 2018
    Resolved
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    Address: Erode, Tamil Nadu, 638001

    Yesterday I go to Poorvika showroom near kalaimagal school, Erode. for buying Redmi note 5 pro but the salesman cheated to give 8500rs worth Gionee A1 lite mobile phone as 13600rs. I didn't ask memory card, tempered glass and back case .. That sales guy told it's all free of cost.but in the bill the memory card price was 1000 and tempered glass and back case are 500rs.but he lies to sell the unworthy product for completing his target. . After that I identified it was not worth of that money and again I went to branch at the same day evening but that sales guy spoke oppostily..
    Jul 11, 2018
    Complaint marked as Resolved 
    Poorvika Mobiles customer support has been notified about the posted complaint.
    Jul 11, 2018
    Updated by Abul_hassan
    I want to change my mobile I didn't open the mobile phone cover also. And I didn't insert my Sims also.. I want to change this unworthy mobile . .
    Mis selling Sales person : LA230 - K.Boobathy

    Serial No of Invoice : GSI/5ERO/2112
    Date of Invoice :[protected]
    Branch address : No : 285, Sri complex
    Brough Road, opp : Jai Surya super marke
    Erode : 638001
    Jul 11, 2018
    Updated by Abul_hassan
    Sir,

    Yesterday I went to Erode Brough road Poorvika show room for buying Redmi note 5 pro with my family . Mr.K.Boopathy (LA230) Sales person was attended. He convince alot more to pitch another brand mobile phones. Finally he said Gionee A1 lite is fast moving brand with all more specifications in ₹13500 price range. Immediately I checked it with my mobile in online but the rate of this mobile was only ₹8500 suddenly I said to Mr.K.Boopathy but he told that is one GB don't check in your mobile I'll show it in my mobile. Then he showed the picture of the mobile to my parents but he didn't show the price range . And he didn't unpack the mobile because he said if you are buying means then I will open it . . So we didn't see any mobile untill we paying the bill. . And that time he said he give free for this mobile like 32gb memory card, tempered glass and back case .. it's all free he said.. then he gave a bill but bill shows mobile phone price was ₹11, 160 and memory card price ₹932 and tempered glass screen guard price ₹423 and back case price was ₹296 .. but he said ₹13600 all are covered.. only mobile pricing was ₹13600 these items are free of cost he said.. After I had some works and I went for my work. During my travel I checked the mobile in online this mobile price was only ₹8000 range .. He cheated me . Suddenly I went back to the showroom and ask please change my mobile this was not worth of that money with my mom.All sales guy were fighting with us and because I show the price of the mobile phone to them.I need my money back or change my mobile . . I given to the branch and went home. .This was happened yesterday night. .They all make me a fool . .Mr.K.Boopathy cheated me.. please concern my problem immediately .. because ₹13500 is my one month salary. . Don't cheat like these customers..

    Serial No of Invoice : GSI/5ERO/2112
    Date of invoice :[protected]
    I never seen this kind of sales in the public sector. Very worsr, bad, miserable, forgerying and etc...I dont have the words to share.
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      V
      vasanth antony
      from Chennai, Tamil Nadu
      Jul 10, 2018
      Resolved
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      I lost my phone bill which is given by poorvika mobiles. So i need an duplicate bill copy. So i asked that bill copy in that branch but they are not providing the bill. So please give that duplicate bill copy . immediately because one warranty is going to finish, ( my mobile model is mi note 4 ) my mail id is ([protected]@gmail.com ).thank you please reply me fast
      Aug 12, 2018
      Complaint marked as Resolved 
      Poorvika Mobiles customer support has been notified about the posted complaint.
      Verified Support
      Jul 10, 2018
      Poorvika Mobiles Customer Care's response
      Dear Customer,

      We request you to share the following details to support.

      Customer name (Invoice)
      ID proof of customer (Invoice name)
      Invoice given contact number
      Branch Name
      Brand name
      Date of purchase
      Model
      Imei number
      Payment mode
      Invoice amount
      & Customer Id proof - > [protected]@poorvika.com

      Sincerely Yours,
      Customer Support
      Jul 10, 2018
      Updated by vasanth antony
      i have sent it, please sent immediately. thank you
      Verified Support
      Jul 11, 2018
      Poorvika Mobiles Customer Care's response
      Dear Customer,

      No details has received yet, please share ASAP.

      Customer Support
      I bought a power bank in poorvika hopes branch for 1000rs..after I go home it's not working...then came back to poorvika and enquiry about it...they said we can't do anything and I was cheated badly..I planned to go to consumer court .. contact no [protected]
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        A
        Anand2002dpi@gmailmcom
        from Chennai, Tamil Nadu
        Jul 7, 2018
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        My gionee x1s is in poor condition. The problems are heating problem, battery problem, sometimes fingerprint doesn't work properly, and last but not the least phone is running very slow. So please take any actions for this and make a good exchange of this phone
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          S
          Satheesh Reddy Addala
          from Bengaluru, Karnataka
          Jul 5, 2018
          Resolved
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          Address: Bangalore, Karnataka, 560078

          Dear team,
          I am buy a Samsung j8 mobile on July 4th date 2018 to your Poorvika showroom near JP Nagar branch
          Your Poorvika showroom peoples confirming to me 5% cashback will come on HDFC Bank debit and credit cards and EMI under Samsung mobiles also will come cashback

          But I am seen your Poorvika mobile offer pamphlet in the terms and condition its mention Samsung mobiles this offer it will be not applicable its showing and your other Poorvika Mobile showroom branch peoples also confirming to me it will be not come cashback to Samsung mobiles
          And please see the all terms and conditions and confirming to me Samsung mobiles cashback will come or not reply to my mail ID

          Regards
          A satheesh
          satheeshreddy.[protected]@gmail.com
          +3 photos
          Aug 9, 2018
          Complaint marked as Resolved 
          Poorvika Mobiles customer support has been notified about the posted complaint.
          Verified Support
          Jul 06, 2018
          Poorvika Mobiles Customer Care's response
          Dear Customer,

          We request you to go through your mail for update, it is eligible.

          Sincerely yours,
          Customer Support
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            S
            Satheesh Reddy Addala
            from Bengaluru, Karnataka
            Jul 5, 2018
            Resolved
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            Address: 560078

            Dear sir,
            I am buy a samsung j8 mobile on july 4th date 2018 to your poorvika showroom near jp nagar branch
            Your poorvika showroom peoples confirming to me 5% cashback will come on hdfc bank debit and credit cards and emi under samsung mobiles also will come cashback

            But i am seen your poorvika mobile offer pamphlet in the terms and condition its mention samsung mobiles this offer it will be not applicable its showing and your other poorvika mobile showroom branch peoples also confirming to me it will be not come cashback to samsung mobiles
            And please see the all terms and conditions and confirming to me samsung mobiles cashback will come or not reply to my mail id

            Regards
            A satheesh
            Satheeshreddy. [protected]@gmail.com
            +1 photos
            Aug 5, 2018
            Complaint marked as Resolved 
            Poorvika Mobiles customer support has been notified about the posted complaint.
            Verified Support
            Jul 05, 2018
            Poorvika Mobiles Customer Care's response
            Dear Customer,

            Please provide your invoice bill to confirm.

            [protected]@poorvika.com

            Sincerely Yours,
            Customer Support
            Jul 05, 2018
            Updated by Satheesh Reddy Addala
            Invoice

            Jul 05, 2018
            Updated by Satheesh Reddy Addala
            Bill

            Jul 05, 2018
            Updated by Satheesh Reddy Addala
            I have the voice rec also
            Customer support is not good... All are giving wrong information
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              V
              vm ananda kumar
              from Jangaon, Telangana
              Jul 2, 2018
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              Address: Madurai, Tamil Nadu, 625107

              I had purchased a 💀 candy headset on 09 th may and it's got defective from past one week. I contacted poorvika customer care simmakkal madurai and they denied to replace the device and informed me to contact skull candy customer care. There is no response on phone and no response on mail. Both the companies cheated me 1000 rs.
              What i have to do further.
              Aug 4, 2018
              Complaint marked as Resolved 
              Poorvika Mobiles customer support has been notified about the posted complaint.
              Jul 02, 2018
              Updated by vm ananda kumar
              Attachment give

              Verified Support
              Jul 03, 2018
              Poorvika Mobiles Customer Care's response
              Dear Customer,

              Please forward the mail which you have sent to skull candy customer care to get quick support from them.

              [protected]@poorvika.com

              Sincerely Yours,
              Customer Support
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                M
                Muthus159
                from Chennai, Tamil Nadu
                Jun 29, 2018
                Resolved
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                Address: 626124
                Website: N/A

                I have bought an oppo f7 mobile from poorvika sivakasi branch on 30-apr-2017, for that a bluetooth headphone is allocated by poorvika as a gift.. On that day there's is no stock with us and will intimate you once by stock availability and am following for that give more than 60 days still they are delivering the same response as stock not available
                Aug 3, 2018
                Complaint marked as Resolved 
                Poorvika Mobiles customer support has been notified about the posted complaint.
                Verified Support
                Jul 03, 2018
                Poorvika Mobiles Customer Care's response
                Dear Customer,

                Please share the acknowledge gift due receipt to the following email id to support you faster.

                [protected]@poorvika.com

                Sincerely Yours,
                Customer Support
                Nivedh priya.E
                Mobile no:[protected]
                katpadi, vellore
                Mobile model:OPPO A37fw
                color:grey
                IME 1:[protected]
                Date of purchase:03/08/2017
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                  N
                  Nuba
                  from Taliparamba, Kerala
                  Jun 23, 2018
                  Resolved
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                  Address: Virudhunagar, Tamil Nadu, 626117

                  I purchased celkon 4g u feel in december for my official purpose. That mobile had lot of complaints for which i gave for service on 2nd of this month. They told it will take nearly 15 - 20 days to resolve the issue. But still i didn't get mobile.. When i ask about it at showroom, they telling that it will take one more week to resolve.. I really upset with the service given by you people.. Nearly it took one month to resolve an issue.. It's too late.. Very much slow in service which cannot accepted by a common man
                  Aug 8, 2018
                  Complaint marked as Resolved 
                  Poorvika Mobiles customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 03, 2018
                  Poorvika Mobiles Customer Care's response
                  Dear Customer,

                  As discussed please provide your job sheet copy and imei details to the following email id.

                  [protected]@poorvika.com

                  Sincerely Yours,
                  Customer Support
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                    R
                    rainpelham
                    from Chennai, Tamil Nadu
                    Jun 19, 2018
                    Resolved
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                    Address: 600041

                    Hi,

                    I had purchased nokia 1 from poorvika mobiles, madipakkam branch on 28th april 2018. I require the duplicate bill copy since i had lost the original copy. Below are the details of the phone and my contact info.

                    Imei number : [protected] [protected].

                    Contact number : [protected].
                    Mail id - [protected]@gmail.com

                    Thanks.
                    Rajesh b
                    [protected]
                    Jun 21, 2018
                    Complaint marked as Resolved 
                    Received duplicate bill, Thanks
                    Poorvika Mobiles customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 20, 2018
                    Poorvika Mobiles Customer Care's response
                    Dear Customer,

                    The request has forwarded to concern team, they will check and do the needful soon.

                    REQUEST YOU TO KEEP THE BILL / COPY ALWAYS SAFE.

                    Sincerely Yours,
                    Customer Support
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                      U
                      Una bharri
                      from Vellore, Tamil Nadu
                      Jun 12, 2018
                      Resolved
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                      Resolved

                      I purchased redmi note5 yesterday. The information provided regarding the phone by employees was incomplete and wrong. Even after complaing at the head office no action is being taken for the mistake. The information regarding camera was conveyed wrongly. There's no exchange policy. Consumers right to information is been exploited. Consumers court will be the final option if matter is not been solved for the unprofessional behaviour by the employees and my right to information been exploited. I would request for exchange of this phone.
                      Jul 13, 2018
                      Complaint marked as Resolved 
                      Poorvika Mobiles customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 12, 2018
                      Poorvika Mobiles Customer Care's response
                      Dear Customer,

                      Please share your invoice bill to verify and support.

                      [protected]@poorvika.com

                      Sincerely Yours,
                      Customer Support
                      Hi sir first not respond show room in Chengalpattu, not respond complaint care man also, not give gift, I bye I phone 8 plus 17.1.2018 6month over but not any thing, I have all records
                      I purchased redmi note5 yesterday. The information provided regarding the phone by employees was incomplete and wrong. No action is being taken for the mistake. The information regarding camera was conveyed wrongly. There's no exchange policy. Consumers right to information is been exploited.
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                        S
                        sathish1124
                        from Avinashi, Tamil Nadu
                        Jun 11, 2018
                        Resolved
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                        Resolved

                        Address: Thoothukudi, Tamil Nadu, 628104
                        Website: www.poorvikamobile.com

                        I went to poorvika mobiles store thoothukudi branch (Near vvd signal) 9/6/2018.
                        I asked to show mobiles under my rs.5000 budget. Sales person showed me only one mobile (Celkon ufeel 4g).. I asked for more mobiles but he told no more mobiles under 5000. He forced and sold me that celkon mobile.

                        This mobile is defective:
                        1) battery draining very fastly (Only lasts for 4 hours)
                        2) front speaker sound is very low when call (Cant hear)
                        3) and sales person sold this phone for rs.4800 with a waste charging stand. Actual price of that phone is rs.4599 (Mentioned in their website)
                        4) he did not show me mobiles under 5000 such as nokia 1, micromax bharat 4, etc
                        My phone number: [protected]

                        I want to get refund or replace my phone with nokia 1
                        Kindly help to me to solve my problem
                        +4 photos
                        Jul 13, 2018
                        Complaint marked as Resolved 
                        Poorvika Mobiles customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 11, 2018
                        Poorvika Mobiles Customer Care's response
                        Dear Customer,

                        Please visit nearest Celkon service center and share job sheet to the below email id to support you for the same.

                        [protected]@poorvika.com

                        Sincerely Yours,
                        Customer Support
                        Jun 11, 2018
                        Updated by sathish1124
                        Sales person did not show me any other mobile phones...He forced me and sold this phone.
                        I want to replace my phone with nokia 1
                        Jun 12, 2018
                        Updated by sathish1124
                        Poorvika is the worlds worst mobile store...Dont go to this cheating store
                        Date of purchase 15.05.2018 bottom completely disappear like powder plastics, from Coimbatore poorvika purchased mobile cover damaged and cell phone drops without grips so cell phone also not safe

                        unethical behaviour-sales person sold defective phone (he did not showed me more than one phone) - Comment #3125362 - Image #0
                        unethical behaviour-sales person sold defective phone (he did not showed me more than one phone) - Comment #3125362 - Image #1
                        unethical behaviour-sales person sold defective phone (he did not showed me more than one phone) - Comment #3125362 - Image #2
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                          R
                          Raaj King
                          from Bengaluru, Karnataka
                          Jun 8, 2018
                          Resolved
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                          Resolved

                          to get a lost bill

                          Sir i purchsed my phone last year from poorvika mobiles. I lost that bill copy. Now my phone is in some problem and i need bill copy to submit it to service centre. So i request you to provide me as early as possible. I'm trying to get bill copy from past few days but not getting. Please help me to get it. If you tell me the proper adress i will provide you all the necessary details. Please reply fast...
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                          Ramsingam
                          from Kangayam, Tamil Nadu
                          Jun 7, 2018
                          Resolved
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                          Resolved

                          Address: 627753

                          I had purchased sumsang galaxy mobile on 24/01/2017 in poorvika mobile store room in sankarankovil.. By my debit card reference number is /439175/[protected]/. I missed my phone on 04/06/2017. But i forgot which name i was purchased... I searched whenever i know my places but still now didn't find out... So i want to rise police complaint now... So i need some details urgently.. Please help me..
                          1) whish name i purchased
                          2) which model number i purchased
                          3) what is ime code number i purchased hand set number?
                          4) which number i give reference mobile number.
                          Jul 10, 2018
                          Complaint marked as Resolved 
                          Poorvika Mobiles customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 07, 2018
                          Poorvika Mobiles Customer Care's response
                          Dear Customer,

                          Please provide all the below details.

                          Customer name (Invoice)
                          ID proof of customer (Invoice name)
                          Invoice given contact number
                          Branch Name
                          Brand name
                          Date of purchase
                          Model
                          Imei number
                          Payment mode
                          Invoice amount
                          & Customer Id proof

                          Note: User should give all these data to support faster

                          Sincerely Yours,
                          Customer Support
                          Verified Support
                          Jun 08, 2018
                          Poorvika Mobiles Customer Care's response
                          [protected]@poorvika.com
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                            Rajeshtvr
                            from Chennai, Tamil Nadu
                            Jun 7, 2018
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                            Address: 610001
                            Website: Www.consumercomplaints.in

                            Yesterday i buy a mobile from thiruvarur poorvika mobiles that shop sales man was told me a mobile cast is rs. 2500. I have paid the money and finally i seen the bill he indirectly selling the memory card and ask me it's our shop compliment but originally mobile cast was rs. 1830. Its very cheap business method and customer was affected indirectly.
                            +1 photos
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                              Neha Jennifer
                              from Chennai, Tamil Nadu
                              Jun 5, 2018
                              Resolved
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                              Resolved

                              Address: Kanchipuram, Tamil Nadu, 603103

                              Hi team
                              Very disappointing with the ppl from kelambakkam branch
                              I have given my iphone to boost the battery and those ppl asked for the charger too and when i asked for the charger they gave me a different one which was not mine
                              Very cheap behaviour
                              I’m sure that they have took mine and replaced with old one
                              Wat kind off service u guys give
                              I didn’t expect this from poorvika people
                              Very disappointing and when i asked they talk so rude
                              Worst service
                              Please check with team
                              Kelamabakkm branch
                              I need my adaptor back
                              Jul 6, 2018
                              Complaint marked as Resolved 
                              Poorvika Mobiles customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 05, 2018
                              Poorvika Mobiles Customer Care's response
                              Dear Customer,

                              Please share your contact number to assist you.

                              Sincerely Yours,
                              Customer Support
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                                A
                                Ashwanth Ralston
                                from Chennai, Tamil Nadu
                                May 31, 2018
                                Resolved
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                                Resolved

                                Address: Kanchipuram, Tamil Nadu, 600100

                                I purchased my gionee a7 max for rs 2500 more than the price on flipkart. Sales rep pushed this phone to me and i believed the fraudulent sales rep instead of doing my own research.

                                Gionee a7 max is sold for rs 7290 on flipkart. Poorvika sold it to me for 10k rs.

                                This is the poorvika:

                                No:6/21, valachery main road,, opp : sangeetha hotel,, medavakkam, chennai, tamil nadu 600100
                                Jul 1, 2018
                                Complaint marked as Resolved 
                                Poorvika Mobiles customer support has been notified about the posted complaint.
                                May 31, 2018
                                Updated by Ashwanth Ralston
                                You are supposed to not overcharge me and have an obligation to not rip me off. If ripping off customers who haven't done their research is your policy, then you won't stay in business for long.
                                Verified Support
                                May 31, 2018
                                Poorvika Mobiles Customer Care's response
                                Dear Customer,

                                Please share your invoice bill to us to assist you.

                                [protected]@poorvika.com

                                Sincerely Yours,
                                Customer Support
                                I bought a new mobile from virugambakkam poorvika... Company vivo y 69.black colour now l like to change my mobile color ... I want a same mobile but I change only a color... How can I exchange this.. Pls help me
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                                  S
                                  Sumana John
                                  from Bengaluru, Karnataka
                                  May 24, 2018
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560048

                                  I had purchased a mi band hrx edition on 11th april its hardly 45 days old. Now its not working. I had been to store in phoenix market city bengaluru i purchased at same place but the staff (Shrikanth) is very rude. When we buying sumthing from there they treat us very well b'coz they need sale but when we go for same product for service they treat us like begger!!! They need to understand b'coz we purchase they get paid!! Please train team properly!!
                                  Jun 24, 2018
                                  Complaint marked as Resolved 
                                  Poorvika Mobiles customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 24, 2018
                                  Poorvika Mobiles Customer Care's response
                                  Dear Customer,

                                  Thanks for bringing the issue to our attention and we regret for the inconvenience.

                                  We will take severe action against the employee once the complaint proved.

                                  Please visit service center and share job sheet to support for earlier rectification of the complaint.

                                  Sincerely Yours,
                                  Customer Support
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                                    S
                                    S_Ramesh
                                    from Chennai, Tamil Nadu
                                    May 23, 2018
                                    Resolved
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                                    Address: 600004

                                    I bought a lg q6+ mobile at your mylapore store (Next to adyar anand bhavan) with the suggestion from the sales executive there. I cleared my doubt that by asking if there are any heating issues with the lg q6+ and the executive had said it has no heating issues. But i am facing heating issues and went to store and they suggested a software update with the lg customer service center. The lg customer service employee confirmed these phones have heating issues.

                                    So i kindly require for an exchange for another mobile at a similar price range from your side as a mistake made by the sales executive.
                                    Jun 23, 2018
                                    Complaint marked as Resolved 
                                    Poorvika Mobiles customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 23, 2018
                                    Poorvika Mobiles Customer Care's response
                                    Dear Customer,

                                    Please submit your device in LG service center and share job sheet for resolution.

                                    [protected]@poorvika.com

                                    Sincerely Yours,
                                    Customer Support
                                    Verified Support
                                    May 23, 2018
                                    Poorvika Mobiles Customer Care's response
                                    We have absolutely understand your frustration.

                                    However with concern brand's approval we could not replace the device.

                                    So if there is any complaint in mobile we can support you through the manufacturer service policy.

                                    Thanks for your understanding.

                                    Customer Support
                                    May 26, 2018
                                    Updated by S_Ramesh
                                    I think you should update your policies to make your customers to comeback to your store. Bad experience
                                    I went and made a software update. And no improvements yet. And i don't think servicing the mobile would be resolution for this. So only i mentioned my requirement as a replacement
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                                      N
                                      nandinianna
                                      from Mayiladuthurai, Tamil Nadu
                                      May 23, 2018
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                                      Address: Vellore, Tamil Nadu, 632004

                                      Two weeks earlier, i had given my phone for repair in your showroom located in chitoor bus stand, vellore. The display had to be completely replaced for which they charged me 6000 rupees. Now, two weeks late i am still facing issues with the screen. As the touch pad does not work erratically with the entire phone freezing sometimes. The service which i received either way was extremely disappointing. The attendants were lackadaisical as well. This was an extremely poor experience.
                                      Jun 23, 2018
                                      Complaint marked as Resolved 
                                      Poorvika Mobiles customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 23, 2018
                                      Poorvika Mobiles Customer Care's response
                                      Dear Customer,

                                      Please share the earlier job copy to support.

                                      [protected]@poorvika.com

                                      Sincerely yours,
                                      Customer support
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