Poorvika Mobiles Complaints & Reviews

I bought a mobile - samsung galaxy j7 max and flip case (Samsung) from poorvika mobiles pvt ltd, no.2/91, meyyanur main road,, near: arrs theatre, ram nagar, meyyanur, salem, tamil nadu 636006. With in few days hair line crack was appeared in the corners. So i was asked about this in the showroom, they said "we are not responsible for mobile case, no warranty for mobile case. The product seems that like a duplicate product even worst than duplicate product.

Hi,
I bought one karbonn a1 indian model phone from poorvika mobiles, no:9&10 dudly school complex amc road, dindigul-1 ph:[protected].
Purchase date:7/01/2018. 2/02/2018 switch off the phone, inform to poorvika he said phone charger connector failed you conduct the service centre and he recommended the aravinda cell phone service centre. Phone hand over to aravinda service centre till not ready, he said spares not available and order to karbonn but spares not received. Please give the solution than why we purchased from poorvika. Please replace the new one.

Thank you.
G. Murugesan.
[protected].

I have purchased gionee x1s mobile for rs.12300/- on 13 nov 2017from poorvika mobile near cmc vellore through my credit card and converted the same to emi, with in a week the phone started hanging out i made a complain to them, they said this is manufacturing defect and the replaced the same with another same mobile on 29th nov2017, vide invoice nogsi/velo/15169 dt.29.11.207again the replaced mobile also started hanging problems on 10th of feb 2018 at 6 pm again i visited to poorvika and informed about the problem, tried to rectify the phone up to 9.30 but it not worked, again 11th i visited and handed over the phone to poorvika from their assurance to phone will be rectified on 12th, today morning i visited to poorvika they said phone will be ready by 3 pm, again 3.30pm i visited to them, but manager response is very rude, due to this mobile i am loosing my business. I am not traceable from my clients and loosing my credibility.

I had bought two samsung j7 max mobile through my axis credit card. The sales person said that i will be getting a portable charger for each mobile. And at last they gave only one portable charger, and then they assured that they will be giving me some other gifts after a day. It has been more than a week, still i didn't get any call. Contact me @ [protected]

Dear sir /madam

I bought samsung s8 plus on december 7 from poorvika mobiles bharathi salai branch mr. Hussain and mr. Abdul said that i have a cash back of rs 8000 while purchasing from paytm i did the same till now i didnt received the cash back and i contacted paytm call centre they said i have not applied promo code while purchasing so i will not eligible for cash back. I contacted mr. Hussain and mr. Abdul they are not responsing now. I feel i cheated by them and i email and contacted poorvika head office so many times they also not responsing to my issue. Can any one tell me where i can complaint about them so they can take necessary action with my issue.

Thannking you

Habeeb basha
[protected]

I'm buy samsung keypad mobile to ur poorvika showroom tirunelveli.. He said mobile price is 1400rs only. Im buy the mobile to my atm card and then back to my home & see the bill.. Product price is 1450.. Mobile+screen guard.
I'm not buy any screen guard but ur sales team rly to me. Screen card already apply to ur mobile with out my permission.
I know screen card is not compulsory to keypad mobile. Alread i'm buy so many mobiles in madurai poorvika.. But this time i'm very hate do ur management and employess.
My bill numpher -[protected]
Date-31/1/18

Hi,

I bought screen card for my new samsung s7 edge for 1500/- in poorvika mobiles in phoenix mall in the month of aug. The time we bought it was not responsive in phone so we reached him who is kalaiarasan a working guy there. He promised saying that we will call madam once we get new stock but was no calls from him then i called repetitively and visited stores for number of times. Finally he arranged me at one of the stores after 4 months by that my screen has also got broked which is costing me now 18, 000... Its all because of the poorvika irresponsiveness towards customers. But which i got after having all this agitations with him is also in the same condition. I requested him to arrange a new one as early as possible but he says yes but finally he is not responding nor the poorvika mobiles took action in providing justification to me.

24/1/18 அன்று நான் பூர்விகா மொபைல் கடை சிம்மக்கல் கிளை மதுரையில் மொபைல் வாங்க சென்ற போது 12, 250ரூபாய்க்கு மொபைல் வாங்கியனேன். ஆனால் நான் மொபைலை பரிசோதிக்கும் முன்பே வலுக்கட்டாயமாக என்னிடம் பணத்தை பெற்றுக்கொண்டனர்.பிறகு நான் கேட்டதற்கு என்னிடம் மிகவும் மோசமாகவும் தரக்குறைவான வார்த்தைகள் கூறியும் மிகவும் மிரட்டியும் கடை மேனேஜர் எங்களின் மனதை மிகவும் காயப்படுத்திவிட்டார்.தங்கள் கடையில் நம்பிக்கை மரியாதையாக இருக்கும் என்றுதானே வருகிறோம் ஆனால் இது போன்ற செயல் நான் எதிர் பாக்கவே இல்லை நன்றாக ஏமாற்றி விட்டார்கள். இவர்களின் இது போன்ற செயலால் ஒட்டுமொத்த பூர்விகா மொபைல் கடைக்கே கெட்ட பெயரை வரவழைக்கிரது
நேரம் சரியாக தற்போது 1:10am ஆனால் எனக்கு மனவேதனையால் தூக்க கூட வரவில்லை. ஆகவே அவர் மீது தக்க நடவடிக்கை எடுக்குமாரு கேட்டுக்கொல்கிரேன்

Dear sir,
I julin joseph, residing at thatchur bought a celkon mobile cost 3500 on 11/01/2018. The product sold was very poor in quality as its battery did not last even for 3 hours. When i asked for an exchange of the product on 14/01/2018, they tried to console me by taking a battery from another mobile which was under seal. I lost the trust i had on poorvika now after seeing what they did to me. Kindly do the needful as its high time i cannot tolerate their negligence of duty and delay in delivering the product. Or let the amount be refunded as soon as possible.

Complaint no raised with poorvika mobile - case id[protected]Staff damaged my original iphone silicon case while replacing the new iphone tempered glass) i went to poorvika mobile at new thippasandra main road branch to replace the tempered glass of my iphone 7 plus. I have protected my iphone using iphone silicon case purchased from imagine showroom, mr. Krishnamoorthy who attended my request showed me 3 tempered glass to select and i selected black color receommended by him. Then i handed over the iphone to mr. Krishnamoorthy, when he tried to remove the iphone silicon case (Blue color) he unknowingly broke the iphone original silicon cover at the top left corner. When i noticed that he incorrectly opening the silicon case uisng his nails, i plucked the iphone from his hands and told him that this hard silicon case and has to be opened through the bottom of the iphone, after i opened the iphone silicon case, i found that the case was tampered and damaged, broken severely. I reported this incident to the manager but everyone in the store tried to convince me that it was already broken. Then i contacted mr. Janardhanan at poorvika chennai through customer care and escalated the issue and also asked them to share the cctv footage. The store team said that they will replace the case with some other brand. But i wanted original iphonce silicon case to be replaced.in that footage, it is clearly visible that i tried to pluck the iphone when he wrongly opened the case, after wathcing the footage, everyone including mr. Janardhan saying that i only damaged the silicon case. I hope that my case will be addressed with justice, else i may send a copy to pm, president and all top bureacriaces

Mr. Janrdhan agreed that he will talk to mohan on 16th jan and will do something. When i told the original cost of the silicon case (Rs.3500) he said that he can replace whatever available silicon case in the store. But i refused to accept this offer, when your staff made a damage to my product where i came for buying a product from you. But if this is the way you handle the customer and make them unhappy it is not fair. It is sad to say that there is no professionalism with poorvika.

When mr. Janardhan said that i only damaged the product i got frustrated and told him that i will file a case with consumer court and legally seek the compensation for the damage made by your staff. Can't you think why i will watse my time with you for a matter of rs, 3500/-.

If your staff did not damage my silicon case then why everyone asking me to go for a free replacement. When i asked for iphone silicon case they started to support their staff which looks very cheap. I know that poorvika mobiles is a reputed company and i dont want to waste my time in filing a case against them. Bit if needed i will file a case when my damage is not compensated with same iphone silicon case. This silicon case is available only with apple resellers.

I appreciate if you take immediate action on my genuine complaint on your staff/branch to replace me the same model of silicon case. Else i have to file case against poorvika and mr. Uvaraj natarajan with karnatka magistrate for seeking damage and mental agony made for me today.

This is my hard earned money and i lknow the value of money because i started my career without dsalary for 2 years and made rs.1000/- as first month salary, i doesn't wanted to cheat anyone in this world. Just because of rs.3500/- whay should waste my time and energy for writing this email to you.

I hope that my case will be addressed with justice, else i may send a copy to pm, president and all top bureacriaces

Regards,
Navaneetha krishnan
[protected]

=
Natarajan uvaraj poorvika mobiles shop no: 701/1020, near: durga temple, hal 3rd street, new thippasandra main road, bengaluru, karnataka 560075 land line :[protected]
Mobile : [protected], [protected].
Admin office no.30, arcot road, kodambakkam, chennai - 600 024.

Hi,
I purchased samsung j7 prime along with tempered glass and back cover as a package from akshat nagar, marathahalli, bangalore. The back cover (400 inr) is not compatible with the device at charger spot even though the cover is for j7 prime. I walked to the store next day evening and verified & concluded the same by their store team. But, they did not allowed me to take other product or return cover. Instead of support, shop manager tells that all customers being used with non compatible covers. He expected me to complain within 12 hours, why 24 hours took to rise the issue. Shop manager advises to their team to return 50% money. I am not conveyed the way the shop manger responds and it is irrelevant to the support&warranty terms and conditions. I left the flip cover in the same shop poorvika and came off without taking money. I am so unhappy with the response there.

Hi,
Before reading my complaint _ i request all users to buy phone from trusted online sites rather than poorvika or any retail showroom. They have no return or exchange policy and are greedy about money and no ethics

I went to poorvika chengelpet to buy redmi 5a, but they said it is not in stock, but they said moto c plus is having the same features and available. I said that i want redmi 5a for the both sim 4g same time standby and usage support and mr. Velu assured me again and again that in this phone 1 sim will be 4g and other sim will be 3g at the same time. I bought the phone the next day and again another salesman assured that one sim will be 4g and another as 3g.
But after 2 days, i inserted a vodafone 4g sim and the automatically the sim setting turned as 2g and got greyed out. I was shocked and went back to poorvika, where mr. Velu said that it should be some issue and will get it checked. But next day he and the manager mr. Bashid said it is standard feature and nothing can be done.

Mr. Bashid started saying that no such assurance was given by any salesman and started pointing out the fault is with me and started in threatening voice.
Though 2 salesperson including velu assured this feature, he started lying that they did not say anything like that. My. Velu conveniently did not answer my calls.

I had no option but to take back the phone and walk away.

I request poorvika to stop this cheating and threatening customer.

Regards,
Worried customer

I gave my samsung tab e in porur branch, chennai. It bought from canada. So i have asked them to i can't put my tamilnadu sim in it. So please make use of it like that. They asked me 1500 rps. I gave them. But only the network is available in my tab and i cant make a call or message from that tab. They replied that is the model problem even they knew it before itself but he refused to share that with me. We can't do anything thing. Thats all. (Like this) then u asked him then what about my money and my satisfaction with your service. They told we can't do anything. Even they didn't asked me a sorry. Really i'm unsatisfied with poorvika. I would like to get a reply and about my money. Please make it soon as possible. Moreover they were very careless. Plz do it soon..

Hi,
I wish to talk with poorvika high official with in today or i will file a complaint in consumer court. Its damn sure.

My dad had purchased moto e4 plus - gold (Xt1770) on 27/12/2017 at time 12:21:18 (Invoice no. Gsi/meda/12037 in medavakam poorvika branch

On 31/12/2017 the corresponding mobile moto e4 charger was not working. With in one week we had faced this issue,

Today 31/12/2017 i had visited medavakam poorvika branch and explained the problem of moto e4 charger to store manager bala murali. He says that for this issue poorvika cant able to help, only solution is to visit moto service centre because after a sale the product responsibility is full of moto. Relationship between poorvika and customer ends after a sale of the product

My question to poorvika, if the product has been sold out from poorvika. You wont help your customers if they face a problem in product with in a week???

You wont have customer retention.

Bala murali is asking me to file a complaint in consumer court, is the right way of handling the customers???

For this simple charger issue, i had wasted 3hours today in poorvika medavakam branch. Area manager and sales manager are also simply watched and after 3 hours only they had said i will get a replacement on 02/01/2018 at 11.00 am

They had given me a local charger to use with my phone. If i use this local company charger, i wont get any battery problem with my mobile. Whether poorvika can give any assurance to this solution which is given by store manager, area manager and regional manager.

I hope poorvika has some responsibility to their customers and they will take action on this problem with store manager bala murali for the irresponsible response. I dont like to continue with this issue as he said to raise a complaint in consumer court and give a police complaint.

If poorvika has any doubt in my point what had happend in medavakam store with this issue, please kindly check with the cctv video and audio.

Please kindly take some necessary action on this issue, i hope poorvika has a good customer retention policy and good conduct policy with the customers, due to this irresponsibility of some managers poorvika brand is getting spoiled and i wish to save a poorvika brand with the customers for that am raising this complaint. I believe that i will get reply and call back from poorvika after taking the actions.

Thank you & warm regards,
Karthick karuppa samy
+91-[protected]

I have bought my apple iphone 6 on january 2015 at poorvika [protected]@villivakkam. I have apple id problem in my mobile. To recover this problem i want to submit my iphone bill to apple iphone service centre. But i have lost it. So please kindly help me by issue a duplicate bill to recover my mobile from login please help me as soon as possible
Thank you

I have purchased a product, and since the bill amount was not correct, i requested for a proper bill. Since the bill amount cannot be changed they have done a refund transaction. It is nearly 2 weeks and my amount was not credited to my account. Please help me in this regards. Thank you.

Phone number : [protected].
Purchase location : poorvika mobiles palavakkam.
Date of purchase and refund date: 7.12.2017
Product : samsung tablet a.

I have bought moto c plus mobile on this Saturday on Express avenue Chennai poorvika showroom. On the next day I feel there is network issue in phone and it not work properly.
I went to showroom on Monday evening to raise complaint.but they ask me to go service centre of moto and they are not responsible for service.
I have argued with manager they are not giving proper justification. I have bought some other mobiles before in poorvika they told me that if any complaints found ask to bring showroom only. Now the things suddenly changed.
I never ever recommend or go to poorvika anymore.

Regards
Siva k

Hi poorvika team,
I had purchased a redmi note 4 mobile from poorvika mobiles, mmda colony water tank branch on 19.3.2017 along with screen guard for the amount of rs.13412. I have misplaced the bill and now i require the bill, as there is display problem in the phone and it is in warranty period. Hence i kindly request you to send me the soft copy of the bill at the earliest, so that i can take my phone to the authorized service center.

Please find the details of the phone below :

Name : karthik. M

Email : mkarthik. [protected]@gmail.com

Contact no: [protected]

Model no : redmi note 4 64gb black colour

Imei : [protected]

Purchase date : 19.3.2017

Request you to kindly send me the bill copy at the earliest. Let me know in case of any clarification.

I have bought 9500 worth samsung j6 two weeks back. From next day onwards there some sounds keep on coming during that time could not listening videos, music. Also it went to silent mode automatically. I went to poorvika shop and raised a concern but i didn't get proper response. This is the way dealer use to response to customer. I hope you consider my concern and react.

Branch : ramamurthy nagar main road near by more bangalore

Regards
Meyyappan
[protected]

I had bought the vivo v5s mobile in poorvika mobiles perambur (Near venus market) on[protected] the time of purchase the offered 5000amh power bank has compliment to me, while i try use the power bank i witness that's not in working condition, then i took the same on 07-11-17 for replacement but the told they will revert me back in a week, but so for it's crossed 1 month still i didn't get any replay from their end, regarding the same i try to reach the customer care but their response also very worst, if the brand like poorvika is not able to provide the quality stuffs has a compliment, then why you guys providing the compliments to cheat the customers, in this competitive mobile market still we believe your brand will give a the good quality and service to the customers but it's seems very disappointing us to were we trust in the wrong brand.