UniverCell Telecommunications Complaints & Reviews

Hi,

Thank you for telling what kind of products are sold at univercell.

Now I understand why my Sony Ericsson mobile stopped working with in a month after purchase.
And surprisingly my girl friends mobile always has display problems on the screen.

No wonder both of these mobiles are brought from UniverCell.

Ravi.

We read your feedback.Please call[protected] for resolving the problem or send your contact details to [protected]@univercell.in

Regards

Victor Suresh

Univercell - Chennai — Handset replacement problem

Most of my friends said the same thing as above, I have an idea to buy a SE w200i from Univercell, friends I need your suggession about this. Mail me. [protected]

i have a similar experience at hyd recently
and the univercell shop from where i purchased my mobile is no more open.
they have closed the shop and a chat bhandar is operating there now.
all the contact numbers / email addresses given in the purchase and insurance invoice
are either not available or not responding.
i am confused now as what to do?

Hi...
I totally agree with the bad customer care/support of ameerpet Univercell. I moved to Hyderabad from Chennai. I wanted a new connection and approached Univercell...they told me that my rent agreement which is a legal document (100 Rs Stamp Paper) was not acceptable as an address proof. He even suggested me that i can take a phone in the name of a friend...i tried to explain to him that i need the billing connection in my name to have the amount reimbursed by the company. He said he cannot help and literally threw my documents out of the table...i had to pick it up from the floor...the secunderabad Univercell (paradise corner) is just the same...just that they didnt throw the document...

the people always try to say the features of the shop, but when they come across the problem they would know the real service from the shopkeeper, the customer know they are responding

you should have battered the branch manager...

i bought SONY mobile ON 25th August, i faced some problem in that, so i approached UNIVERCELL for replacement.But no response from them, it seems they seeling 2nd hand mobiles(one guy scouting in Univercell).please dont buy any mobile OR any accessory in UNIVERCELL.. better go to NOKIA care OR SONY world, and refer respective site to get they own shop address...

Please Dont go to UNIVERCELL MOBILE... poor service... w

I had purchased many phone from Vellore branch
I had purchased Sony ericsson handsets W8901 Black [protected], TAX INVOive UTN 398422
inv.Date P.VLP/6348 24/Aug/2008.
The handset develop complication like net work problem & Charging problem, hence the mobile phone was given returned for replacement on 27/06/09 within the varinty pread vide recipt no 7088

till date no action has been taken Vellore Branch while containg them they have requested me to take back the handset with out assaing any reasons

Kindly intervene and do the needful on prearity

Dear Sir,

whom so ever concen,

I Nagarjun took 2 docomo sim cards ([protected] & [protected]) from your Universal Store Ameerpet
on 3/8/2009 and i have submitted my photographs and ID Proof my signature of caf form to your executive.
The executive promised me that the sim will be activated with in 15 minutes even by the end of 48 hours the sim is still not activated,
when i called land line number [protected], regarding activation i got irresponsible reply from your executives as soon as they
get my name they placing phone aside, and i even called store manager on his mobile [protected] same thing was repeated,
when i told him that i will complaint this matter to the higher officials some filthy language being used bye him.(mr sing).
I have recorded the total conversation with the store manager in my mobile phone. this is for your kind information and please
see that docomo sims get activated as early as possible.

Thanks,
Nagarjun.
[protected].

univercell nokia care is worst
Manager victor is not cabale for that job. weast people

Hi Manikripa can you please tell me your samsung model number so that i will be more carefull from buying the product. you can also mail me at [protected]@gmail.com

thanks for your help

I am reproducing the complaint letter sent to the MD Univercell. stil the problems are not solved.

Dear Sir,

I would like to brief my experience in your Parrys branch.

I have visited your Parry’s branch for buying a new mobile. My requirement was a mobile with GPRS and Qwerty model.

Your Executive Mr.Deva received me and suggested a mobile model Karbonn K10. Accepting his suggestion I bought the mobile. Date of purchase 08/03/2010. Bill No.p.pys/24948. Subsequently also I bought two more mobiles from the show room. Bill No. p.pys/25932, p.pys/ bill misplaced.

But, my last visit at the time of buying my 3rd phone was not satisfactory. Whenever I buy I used to get two Sims free. For the 3rd phone also I insisted for two Sims free. But the sales girl refused to give as free and collected Rs.110/- from me. She received various documents for issuing the SIM card had not submitted at all to the service provider. This resulted in deactivation of the sim by the service provider (phone numbers [protected], [protected]).

After one month time I found that the Karbonn K10 started giving trouble and also the colors started fading. Immediately I complained to Mr.Deva, he assured me of providing a stand by phone and agreed to collect my phone for repairs. Till date he had not done so. Even yesterday (16/06/2010) I went to your showroom after calling him over phone. But he was not available in the show room.

Once again I returned without solving the issues.

Regarding this I have already informed your customer service. They called me back and assured of solving the issue. But no body had bothered to solving the issue. All the phone numbers and addresses given in the karbonn service guide are false. I could not trace out the service station. So, I relied on your show room to get it repairs.

The problems now I am facing is :-
1. the display screen is not clear.
2. the keys colors faded.
3. the joypad is not functioning properly.
4. there is electric shock while using the phone when connected to the laptop or even the Charger.
5. some times the phone turns off automatically.

My strong feeler is that the hand set which was sold to me could be a used one and not a crossed the quality check.

Please do the needful and avoid unpleasantness.

V.Arunagiri
Advocate,
69 Additional Law Chambers
High Court Buildings, Chennai-600104.
[protected]@yahoo.com
[protected]

service center is veryyyyyyyyyyyy worst in service

UniverCell mobile showroom / N73m mobile — Duplicate battery

In univercell mobile showroom they are issuing duplicate battery.Today i checked my battery in Nokia site.Its not valid

UniverCell / Nokia Prism — customer service at its lowest levels

i had gone to buy a HTC mobile with features such wi-fi, pushmail etc at one of the UniverCell outlets at chennai. I was canvassed by to buy a nokia saying that is the hottest in the city and it is too good. From the very first call made i found it difficult to hear what the other end speaks and same the case with the other end as well. On the third day the cell completely failed to transmit whatever i speak to the other end and on the same day i went to this shop at velachery to get the model changed. I was litlle late to realise that the model was a total failure for its voice quality and issues. But, obviously for the dealer's margin in selling a failure model, i was denied the chance of going for another model from same brand (nokia) which is double the rate. The reason given was they had not received any compliant from other buyers of the same model. I went to the extent of proving with the help of a person from Nokia quality team that the model was known for its bad voice quality, but the customer service people did not try to understand any logics or stick to the same stand without any reasons explained to me. Why these kind of people come to business if they do not have the basic level o[censored]nderstanding capacity and reasoning skills? It does not require any guts to say 'it is not possible sir' after taking my money. If you have no answer for any of my queries they either you should oblige the request or return the money back. Why you could not show your real colors when the deal was not made? Shame on you univercell!!

UniverCell (Nokia Care) — Worst experience at Nokia Care

One of the most disgraceful, disrestectful, arrogant people i met was at the NOKIA CARE(Owned by UNVERCELL). I really dont know how mr. Sathis babu is coping with it. My mobile is stuck with them for past one and half months and in return they are giving me a scratched mobile( New replacement was guaranteed).

None of the univercell people are willing to talk and are making me to run from pillar to post.

Airtel & UniverCell — IPhone support

I bought a IPhone 3G in Univercell Chennai last month. WIthin 2 weeks after buying the phone, I had multiple issues when connecting the Phone to my laptop like phone gets dropped from the Itunes. I couldn't identify this is a Datacable issue becaz it happened intermittently.
I took this to Univercell to confirm & they said Data cable is fine.
After few days, I was not even able to charge my IPhone. Problem here is, there is a single cable for data transfer as well as Charging.
Now the Ultimate thing is, Univercell doesn't know how to support this. After they had few internal discussions, they agreed to replace the cable but they said it would take 15 days approx.
Without this cable, i wouldn't be able to charge or do data transfer. So now i have to switch off my phone till i get the replacement from Univercel.

When i was trying to speak to some one on this, there is no proper support team from Univercell / Airtel / Apple . I was totally frustrated now.

I just wanted to inform everyone, check the support terms before buying Apple in India.

NOKIA N-72 Mobile — Mobile not working for last three months after 7 continues services

I have purchased a Nokia N-72 Mobile in july 2008 till in the very first month the display got problem and i submitted for service it took 20 days to repair the mobile was given back to me after repairs. from then the mobile is getting switched off every 10 minutes. i took it to service center for several times say 6 times but not got any solution till now they return me the mobile saying it is ok but the complaint still exists help me solve the issue

Nokia Mobile — very worst behaviour and cheating

I have problem in nokia mobile 2630, therefore i have gone to univercell in madurai(east veli branch). One person attended me then i told him about the problem of my mobile. When he was checking that problem one of his colleague(name Mr. Prasanna) threw the cell up and he didn't catch that so it fell down. So i told them it could be damaged i want new one because this was not my mistake. They argued with me for several hours. Then they told ok, we would change body of the mobile but we cannot change the battery at all, i accepted that because that is correct body only could be damaged. They told me it will take 15 to 20 days to give back the mobile because we have to send your mobile to chennai like that at all they told i too believed that. But after a 13 days they called and told me that they have got my mobile. I went to your shop but they gave me that old mobile and they were saying that we didn't put your mobile down it was just slipped and Mr. Prasanna told me that i didn't bring the mobile with some inner object( i dont know what exactly is that)
and for that he spent Rs1000/-. But we went to Nokia priority to check out the old mobile condition and warranty at that time only we come to know they have repaired the mobile with in a day but they took 13 days to deliver that mobile to me not only that he didn't spent even single penny. We didn't speak any thing to them, we just got that mobile we returned. Know say If your staff behave like how shall i come to your shop afterwards. This is really unfortunate incident. Please look forward over that matter and take necessary action. I am waiting for your reply Thank you

I have one Nokia 9300
I want replesh my mobile. wat is tha prascesar?

Airtel — poor support for iphone

i purchased my iphone from airtel outlet in mosque road, Bangalore. i gave my phone for repair around a month back, i was asked to pay 14000 for the repalcement of the screen, which i did. i was assured that i will get my phone back in 4-5 days, its been one month now and there is no onewho would take the accountability of this issue. i try calling the officials in this outlet but they keep telling me to wait for few more days, finally now they have stopped recieving my calls. i invested 31000 for the phone and another 14000 for the repair, after spending 45000 i dont have a phone and no one at airtel is responding on the ETA. i dont know whats going on, and feel that i should have never trusted airtel or apple. Can anyone help ????

did you call apple support number?

same complaint in chennai univercell branch Ekkatuthangal

How to claim my damage insurance?I want immediate response.

hi.. what is invoice no... in the univercell bill it has been left blank...

Dear sir, I MR.S.BALREDDY purchased a mobile at UNIVERCELL, dilsukhnagar on 24/05/2009, of model.no.KARBONN KC441.A Problem occured in 2 days only.i have given in the shop and they said the problem is "handset dead".there is no proper response for me regarding the phone.we have given the Phone at "ACCEL FRONTLINE", SECENDERABAD, and call id is 001789, plese regard our complaint and justify us.waiting for your feedback.thanking you. please send your contact details.

respected sir,
i am jeeyaudeen from mannargudi thiruvarur (dist), i bought a nokia express music 5220 at last year dcecember last, the set had been damaged two times (speaker problem)they had rectify that problem.and this is the third time it contain the same problem and also contact service problem.the managemaent told that we are not responsible for the problem pls cfontact the nokia service care.and they didnt told the correct date to deliver the cell.if i am going to tell simply means UNIVERCEL doesnt response properly to the customer.please go through through my complain sir. my contact no.[protected]:[protected].

UniverCell — The price is higher than others even in their own website

Hi all,
I brought a mobile (Nokia 5130) in Univercell, chennai 2 days ago. The price is Rs.5500. But if you see in their own website the price is Rs.5240. They are cheet peoples like this. price in web is less than real.

If you ask means they are telling like it's tax and other useless thinks.

Customer service is very wrost. It's not enough. There is only customers, there is no service.

If you have enough money, then buy in univercell. Otherwise search for some others.

i have given my mobile(sony ericsson W350) two weeks back in univercel show room(saibaba colony branch), had heating problem but till now i have not got my mobile. No information about when will i get the mobile, very bad service. You have a very bad response. I really dont understand how long will you people take to service a mobile. Really bad service. Ask your people to give my mobile in two days else please return the money. How long can we be without mobile and this is not the first time it always happens with univercell. Worst service. Please take some neccesary action.

before 2 months ago i bought moto A810...my problem is i used to give charged before goin 2 sleep bt at mrng i saw tat my mobile is switched off..is this defective piece or wht whn i came 2 buy dis they told tat dis mobile battery pick up is 1 nd half .day.plz do sumthing i m gettin fed up 4 my mbl..i, , , , , m waiting 4ur feedback

Can i get a duplicate copy of my Invoice, I just lost it. if so i say the date and IMEI Number of my Mobile Phone??
Regards Arun

Personal — Damage of N72 Mobile by Service Centre

My IMEI code is [protected] , model N72 , Job Sheet No.[protected]/091027/2 , Purchased on 23Feb 2008 . Due to display problem I have deposited said cell in Service Centre at Nagpur on 27th Oct 2009,10.33 AM .There was vibrant and shaky screen, all calls was coming and going at the time of deposit ,only problem was with screen. At the service centre concern authority said it will be rectified today and charges may be 332 Rs. If by chance there is need to replace H/W then cost may rise. On same date at 12.30 noon service centre person called me on phone [protected] and said H/w is to be replaced for perfect working of same, so for this I allowed to replace it, so that I will get delivery on 27.10.2009. But they could not deliver same on sad date and asked to come on 28th , when I went to collect my mobile at 10.45 I was kept awaited for 40 minutes. Secondly they have not repaired my cell. They physically damaged my mobile , They damaged my important data without my prior permission there is chance of misuse of same. They returned back same mobile in worst condition. Now ring in/out is not coming and problem is remained as it is. Manager / Owner of Service Centre Mr. Vilas Ghaisa has behaved very rudely with me as well as with my wife on her mobile [protected]. We have lost trust on the service centre at Nagpur. They are running business like a burocratic / Hitler way. They are simply forgotten that this is service centre & not a owner of Nokia . I have faced same problem at Shankar Nagar, Nagpur office also. That time I avoided to take this issue with you. Hope you will take necessary action so that , our loss will be minimized. Thanks

Extra Rewards Programme — Gifts not delivered after repeated writing of complaint in complaint book at Yelahanka New Town, Bangalore outlet.

Sirs,

I am a member with number [protected]. I participated actively in your "Extra Rewards" programme which assured a gift of Steel Copper Bottom Kadai for shopping Rs.2500/- and above; and a gift of Set of 3 plastic containers for shopping of Rs.1500/- and more. This shopping period has ended on 31st August, 2009 and I have shopped Rs. 3032/- on pass book no. 91 and Rs.1192/- on pass book no.122. That is a total of Rs.4224/- has been shopped by me during the period making me eligible for both Copper Bottom Steel Kadai and also set of 3 Plastic containers. Even after repeated visits to your shop (where I made all the transactions) in Yelahanka New Town, Bangalore 560106 and several oral and written complaints I have not received the gifts. The staff said they will inform me when they get the gift items and took my mobile phone number also. But, when material came they made telephone to many except me (I checked that my phone number was not ticked for having called me) and there was no missing call on my phone as well.

Kindly redress the problem on top priority otherwise it will lead to conception of trustworthiness of your programs and your false propaganda of announcing schemes to attract sales amounts to malpractices as per trading practices are concerned and and also taking consumers for a ride with false trading practices.

I will be forced to proceed if this complaint is also left unheard.

Hope Aditya Birla is not incapable of keeping its promises and keeping up good customer relations.

Yours faithfully,

satish v itagi
[protected]@yahoo.com
[protected]:52 hrs

in the univercell website clcik on buy button u ll see the rate Rs.5500.that is 4% VAT is added for bill only. every where they charge the same ...its not only in univercell ..may be, in other outlets they may be showing the price with bill TAX..

From
V.DeepakDhanya,

To
Managing Director,
Univercell,
chennai-600014
Sir
SUB:- Complaints on my newly purchased mobile regarding.

I purchased a SAMSUNG-J150 ([protected]) model mobile on 11th aug 2009 for Rs.4100 /- inv.no P.GCP/1355
dated 11/08/2009.Charging fault arised and i gave it for service in gobichettipalayam univercell branch.they directed me to get it from erode branch.After attending the fault, the same problem still continued the very next day onwards.they again directed me to give it in chennai itself, as im a student at a chennai college.I gave it in Besant Nagar branch but they returned it with same fault and there is no proper response from them.It seems they dont treat the customers properly.Display and headset problem accompanied it.So i returned my mobile to gobi branch for service or for an immediate replacement.Ms.Nithya at Gobi branch at present, is in interest of providing good service and kind in response too.So i kindly request you to take action and help me in providing an immediate replacement or rectification so that no faults arises further.
Thank You,
Gobichettipalayam.
26/12/2009

hello sir,
i bought a mobile nokia 3110 of worth Rs.4250 in your univercell at chennai .
while purchase your staff told that there is an insurance for the mobile and a charge of Rs.150 was included in the bill.now i lost my cell phone while travelling in a train .i complained to the railway police.they are reluctant to register FIR but they received the complaint and gave the police certificate stating that so and so lost the mobile with colour and IMEI number.
with this certificate whether i can get the insured amount or not .
PLEASE CLARIFY...

sir

i have intrest ur univer cell...

sir plz how to buissnes im prove...i have intrest univer cell branch but how to contact plz details...

my id...[protected]@yahoo.com

The managment has delivered the free gifts to my satisfaction. Problem got redressed by continuous follow up the the management of shop.

I wonder nobody including the shop management did not respond to this complaint. What is the use of complaining on this forum.

UniverCell Poonamallee - LG — POOR RESPONSE AND ADAMANT ATTITUDE

i have purchased a mobile in univercell poonamalle for rs 2000.lg gs 155 .on 14/07/2010.after three days iwas not working .when given for service they told it is water locked and we cant service under warranty .we can service only out of the way .i told you hve not mentioned in the warranty conditions.till now the problem is not solved .he is keeping the mobile with himself for the past one month.the responsiblity should be taken by the company ,univercell and the poor worst telecommunication department for the stress iam facing with these people.we are all not crore pathis or politicians .we are poor refused people of the universe .kindly do the needful for thebegging people of the developed india .......................?

I have bought a Samsung galaxy from nugambakkam store on 17 th oct 2010 with invoice no:NGM/7699 .For the defect in the mobile i have returned the mobile within a week .Till this date I haven, t received my mobile which is worth of 15000. I am going to the consumer court for the inefficient service & providing a Non-working condition mobile & the mental torture u have given me for the constant calls i have made it to u.For the complaint already submitted there is no reply.
D.karthik

3 inch lcd — Fwd: i'm suffering from your service

Dear Sir,

i have purchased 32 inch LCD from your company be fore three month and two time my lcd not worked first time dealer to change lcd but second time i have many call in costumer care.
but no response till now.very shameless dealing. i have bill and guarantee card now if your company no action than i will go consumer form court.
my LCD work should be on Monday. because im boring after expanse my money.


Jyoti Gupta
[protected]
hno-951,street no-7/4
Harcharan Nagar, near-Samrala Chowk
Ludhiana (Punjab)

Dear Sir,

i have purchased Sansui 32 inch LCD from your company be fore three month and two time my lcd not worked first time dealer to change lcd but second time i have many call in costumer care.
but no response till now.very shameless dealing. i have bill and guarantee card now if your company no action than i will go consumer form court.
my LCD work should be on Monday. because im boring after expanse my money.


Jyoti Gupta
[protected]
hno-951, street no-7/4
Harcharan Nagar, near-Samrala Chowk
Ludhiana (Punjab)

UniverCell — misbehaviour

i am from kollam
i enquire the price of various mobile phones, but the kollam univercell branch staff misbehave them.....

UniverCell — Defective mobile

Hi,
I have purchased a mobile model:Sony yari from Univercell shop chennai.After certain period of time the mobile is giving troubles when I went to their shop they are doing the servicing again and again from last 4 months.After servicing also the same problem is coming again.Right now my mobile is in warranty so they are doing the free service.When I asked the mobile is defective it's giving same problem after service of 5 times also.So they said we can't help you on this.After warranty period you have to pay the money.I purchased this mobile at 14,600.But they have given me a defective piece.I want to put a compliant about them.Kindly help me on this so that I can get a justice.
The Univercell shop owner is not ready to refund my money and also not ready to replace my mobile.
Please help me on this or please advise me how can I put a complaint about this shop owner.

Thanks,
Akshat

hi sir i am presith jain from sirkali nagapatinam district, tamilnadu .., i give my phone lg gu220 service for navigation down button is not working i will given my phone nearly 21 january for service today date is 1february the phone is not serviced ..the executive member of your company mrs.anitha sirkali branch...his saying the phone is not ready .and i ask when will i come ...his saying i am not sure you will come after 2 weeks ...so please take necessary of your company and your executive member mrs.anitha ...and call your executive member immediate ...my number is [protected] thankyou sir, , , , ,

Nokia — showing wrong things on website

i have purchased a new nokia handset e72 , on wbsite it has been show that it is contaning infrared in but there no feature in it when i comapared nokia e72, nokia e7-00,and nokia n8 and on showing of all it shown me that it is best to me, i purchased it for rs17,300/-

my name is lalit
mobile no is [protected]

Nokia Mobile — He Cheated me

I had given my Mobile to a person for repairing .His shop was in ground floor at munshi pulia indira nagar below ICICI BANK ATM .His shop name was BAJRANG MOBILE SERVICE .Now he changed contact numbers .This time he sifted at Engeniering choraha. I do not known his shop name because i could not contact him.
so please help me to get back my mobile and rupees .

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have someone from the team connect with you.


Regards,

Team Nokia

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have someone from the team connect with you.


Regards,

Team Nokia

there is no attraction toward my complaint

Hi

I am Ramya from Kodambakkam Chennai. I bought a new nokia c6 at parrys Universal showroom. it is slide model at rs 13, 500 iwth the insurance theft. I purchased Last week i.e on 9 of April 2011. with in one week of purchase now my cell phone got problem my slide is not working and my battery is not staying. I went to the Nokia care service centre at Royapettah they were not answering me. They were not given me a proper response. They have given me a defective piece.

I want to put a compliant about them.Kindly help me on this so that I can get a justice.
Please help me on this or please advise me how can I put a complaint about this shop owner.

UniverCell Nokia — head set problem

hello sir
i am M.prabhu i purchased Nokia C5 mobile in your shop at guduvanchery branch on 28/4/11,timing 16:54, Bill no: P.GUD/437 at the cost of rs . 9900 (including vat & general gift) the executive Mr.Justin Prabhu demonstrate the mobile (but they didn't demonstrate the headset), i was satisfied with his demonstration. So i prefer to buy the mobile. At the time of billing, they gave me the headset and data-cable seperately (which is supposed to be in the box itself, i didnt note that at that time). After three days, i tried to connect the headset but the pin(small sized) is not suitable to the mobile.
Then on the 6/5/11 i went to the shop and explained about the problem but they did not listened to my complaint and they tried to point out that i was cheating them.
Am waiting for your response.
My contact no: [protected]

univercell is a mobile expert as they doesnt cheat to the customers...im really happy to purchase handsets there...i like there survice n im really very happy abt there survice n univercell gives a jenuine handsets...as im the regular customer o[censored]nivercell from davangere

Hello Dear

As per our telephonic discussion, I would like to tell you that I bought Micromax X118 mobile phone from your official website http://www.univercell.in/ with my user ID rajatdixitmdwd. There is specification of battery stand by time of 240 hours. I checked with the service center two times, got the battery replaced too but after all that they told me & showed me on their official webpage & other websites that the stand by time for this mobile phone is only 10 hours which is not useful for me at all. I bought this mobile just to keep an extra phone with good battery backup.

Kindly check that and do the needful. Anyways, I haven’t used that phone at all and don’t want to keep it. Either you give me the refund for this product or exchange the phone with any other phone with the same price range with good battery backup.

Looking forward to hearing from you asap.


Warm Regards

Rajat
+[protected]

UniverCell A S Rao Nagar Branch — Poor Response

Dear Concern,

I Mr G Pradeep Kumar purchased New Mobile handset Samsung model SCH- B559 with said condition of Dil Khol ke bol offer which should provide Rs 750 Talktime on 30th May 2011. Further I contacted your dealer shop over phone but response is very poor neither they are are reverting back. Here I failled to get the talk time for which I am forced to recharge for those passed days everytime. I am unable to reach the showroom due to continous out of station.

The Response level of the staff is seen very pathetic however we see the name and fame o[censored]nivercell is fantastic from past years.

Please look into the matter why they are not responding or any other problem occured say the ESN number has been wrongly entered to another's Account.

The Mobile Number is [protected] with Device MEID No. A0000024A6BD41


Thanks & regards,

Pradeep
Hand Ph : [protected]

what hapened against my complaint it is the same
but nokia changed in his website but problem is with me

nokia/nokia c5 mobile phone — battery problem,some other problem

battery not working properly and its present time backup is 12 to 16
hours only so please replace my battery
name: veersingh
nokia c5
purchase date[protected]
mobile no. [protected]
imei no. 353702/04/371592/4
battery no:[protected];067055
BL-5CT
Quick Reply

COMPLAINT ABOUT THE MISBEHAVIOUR AND CHEATING OF YOUR STAFF MR. SUNIL OF KAMMANAHALLI BRANCH, BANGALORE.

On 13th September 2011 we had purchased N8 from your Kammanahalli branch, Bangalore. One Mr. Sunil who claimed that he is the Manager attended to our queries. My daughter who wanted to gift this N8 to me as a birthday gift had visited several showrooms in and around Bangalore and collected information about the Gifts and the best price for the purchase. Mr. sunil your representative at the Kammanahalli Branch, Bangalore promised us to give Head set worth Rs. 2500/- Carry case worth Rs. 500/- through his personal capacity along with any other Gift if offered by Nokia. He also made a few phone calls in our presence and confirmed the above package and till that time he was not aware of the synesier head set which was offered by Nokia along with N8. we had infact negotiating with him since 9th September for the best deal and also there was no stock of N8. He also claimed that from Nokia company there will definitely be some form of gift. Though other centres offered us much lesser price with Gifts for the same N8 we decided to pick it up from your Kammanahalli branch, Bangalore. On 13th September Mr. Sunil called up and asked us to collect the set when we visited the showroom he lied to us that there is only Black color and production of other colors has been stopped. He also requested us to pay Rs. 1000/- as advance to collect the set from Go down. However we paid the full amount of Rs. 22000/- and he promised to deliver the set in One hour. Though we got the set after almost 2 hours none of the Gifts were given to us and he promised us that it will be given in 2 or 3 days time. In spite of repeated phone calls and visit to your showroom attitude of Mr. Sunil towards us changed and he almost started abusing us. After a big fight we finally managed to get one synesier head set on 28th of Sept. which was due from Nokia as it was printed on the box. Though Mr. sunil agreed to give us Head set worth Rs. 2500/- Carry case worth Rs. 500/- through his personal capacity he changed his words and started fighting with us for no fault o[censored]s.

During my frequent visit to the show room i found that Mr. Sunil behaviour with the customers is very very rude. In fact we never expected such behaviour from the staff o[censored]NIVERCELL WHICH IS SHAMEFULL. Customers are to be treated with respect and not to be abused by such third rated persons and we as customers are not here to pay Rs. 22000/- and get abused by such third rated and irresponsible persons.

I hope that action will be taken against Mr.Sunil immediately for lying and abusing the customers in order to maintain the reputation o[censored]NIVERCELL.

Vivek.

UniverCell — big cheater in selling mobiles

univercell is the big cheater in selling mobile

I am Girinath here & i am working in Oracle India & i am in Yelahanka Newtown, Bangalore.

Please make 10mins o[censored]r precious time to read this fully & understand my issues.

Today morning i stepped into Univercell store for purchasing mobile(Yelahanka Newtown Bangalore branch). Then decided for Samsung Galaxy Y & it was 7500/-.
So, 1.5K i paid & remaining 6K i swiped my HDFC credit card. It didnt happen properly & the machine used by them was not proper & some loose contacts were there which they rectified & tried. Almost 4 to 5times they tried & swiped. I got a msg from HDFC that 6000/- has been deducted & approved. But Univercell guys says that it didnt happen. Then immed i spoke wid HDFC cust care & they confirmed me that Transaction has happened successfully & the Transaction No is 074914.
But Univercell guys are telling that it didnt happen & they are not ready to give the mobile to me. They told me that to check tomorrow(2nd May). But when they are not ready to give me a solution today, why do i need to leave that 6K with them.
I asked Univercell guys to come to my Home which is very near to shop & give the mobile. If transaction is failed, anytime you can directly come to home & take the mobile. But even for that they were not ready & the response i got from them really hurted a lot.

I dont like to escalate like this to Higher levels coz even i came from that stage of life. But every wrong things in my presence happened. One of the guy from Univercell called me & he told that his name is Rajashekar & he is MD o[censored]nivercell in Karnataka. Then later i asked his manager no & Email ID & i told him that i want to escalate & again when i asked his name. He told some Abdul speaking. By this itself its very clear that no one is serious in things. & also today evening when i called, they told that we will be giving the mobile now, u can come & collect. But when i went there, they have sold the phone which was opened by me today morning & they told that there is no Stock with them. How can they sell the product when Box piece is opened?? Its something very clearly states that they are cheating & doing something wrong & they are not true to customers.
The Univercell guy which i was dealing with was Devanand([protected]) & also i spoke to Mohamed Arshad([protected]) in phone & he also didnt give any good response & directly he is telling that Univercell is not responsible for this... & when i asked the seniors no, they were hesitating to give & this email ID's i got from internet. If they have not done anything wrong, why should they fear.??

Is this the customer satisfaction you are giving? & the words spoken by them was not in a decent manner. Now i didnt get my money back neither my phone which i had opened the box today morning.

I request you to kindly look into this issue & none of the Store merchants are TRUE here & not only here. Even in Univercell near Hebbal, Bangalore also some issues happened long back. Very bad support & service. & also i am not gonna suggest any1 to purchase mobile in Univercell. (I am not blackmailing sumthng, its the worst kind of service they are providing). I was frustrated by the response i got from the store merchants.

Waiting for your prompt response...

They are very unprofessional, there sales person hide many things and cheat people. My personal experience with them was very bad.

I got a raw deal due to which i had to spend 2k more on buying a smartphone.

KK

I bought Nokia C5-05 mobile in Univercell Trichy-Thillainagar.Within 1month i got several problems in touch & mobile hanged several time i went to that stupid showroom again and explain the mobile problem after that they took for service.On that day one on the shop told if again problem occurs we will replace with some other mobile.After service same problem occur i went to that dash showroom and ask for replacement but that dont accept my words.We give to the service center & told what problem.Finally thoes dash guys tell we replace the same phone only.We told when it will be receive to you but they wont call me again i quarrel with that dash guys finally thoes tell i takes 15 days to receive.Wait 1ly 15days after that i plan go to consumer court.People please dont buy mobiles in univercell this is my request to all o[censored]

i bought a micro max modu mobile at aadi offer in chennai'velacherry universal showroom aadi offer price was rs.3499 but they they sold it to me at the rate of rs4550 they said Samsung Bluetooth was free i bought it after that i called universal customer care and asked details about that they gave vellacherry showroom manager no i called him asked about this issue they said that this is a combo pack so we cant do anything then they asked to get a Reebok sun glass or watch as free i think this is cheating so i want the solution

To.

The Managing director
univercell

Hi, sir i had bought aircell connection from chennai vadapalani branch on 10 days back, Presently outgoing facilities is not active even i had submitted all required Proofs. Kindly check and resolve my issue on priority

Aircell no - [protected]

Name of s. balamurugan

Name of Aircell promoter in vadapalani branch - mr ashok

I have spoken this problen to showroom but still not rectified . i need your intervention to solve the same as earlier

Thanks&Regards
S.Balamurugan
[protected]

Univercell is not really a customer friendly model. I went there (medavakkam) for buying a specific model in NOKIA and they told me that this model has lot of complaints and they suggested a LG model which has no complaints. after 30 mins sales man convinced me and i bought LG. After started using that model, i realized i am not even able to install 10 apps due to memory problem. And i surfed the web and realized that the model in NOKIA which i wanted to buy is hot in the market and had very good review and feed back. Moreover the LG model has Rs400 extra compared to other show rooms.

TOTAL CHEATING ... THEY DON BOTHER ABOUT CUSTOMERS ... AND SO DONEVENT GOTO UNIVERCELL

UniverCell — purchased on datacard

I had purchased a dongle from univercell ,but still my connection is not activated ,as they promised that it will be activated within 48 hrs.when i am making call to manager & stores ,no body is picking the calls....now can you suggest me what to do for further action.

UniverCell — Undelivered Order

I ordered a phone online on 30th March. There has been no update about my order, order status, tentative time of delivery. Customer care is not responding my emails. Their phone is always busy. Order # UNCO39588

Will anyone reply?

I had been to BTM store, there was a store manager, with his unprofessional behavior. I have told that, his personality and behavior does not appear as a manager. He started shouting in front of everyone..
He does not know how to talk with a girl, forget about sales.

I will suggest all the friends please do not go there. The shop who does not care about feedback and customer...

i have the same situation, did you get your, mobile or still not delevered??

hai sir,
Today, I went to RAMAPURAM UNIVERCELL shop to ask the 50% aadi offer. One person will explain is name THILEEPEN. He said HTC Explorer had offer MRP 13000 but now offer price is 7500. we ask to him in this offer price univercell only or other mobile shop also will offered. But he said univercell aadi offer no one to give in this price. we will call my wife to seach the mobile price in online flipkart Rs- 6799, poorvika 6399, univercell 5999. we told to him flipkart and poorvika price is around 6400 to 6800 but u will told no body give in this price 7500 what's this... why price like so many different compare to ur shop. He will said reason without vat and delivery charge. We ask to him ur UNIVERCELL online price Rs- 5999 only why u can say this price, he said we will put the online price without vat and delivery charge, but we can calculate the vat 900rs for 6000rs balance 600rs for what purpose like delivery charge ha...The UNIVERCEL online mobile price with vat and delivery 5999 ONLY. But I need some doubt u will fixed the univercell online price is fool for the customers or ur shop seller THILEEPEN will fool us. what this going on who is cheating. We purchase most of mobile from UNIVERCELL but now I can't believe this... very very waste.
PLEASE U DON'T SAY ANY CHEATING OFFER FOR LOW LEVEL PEOPLE. WE ALL GIVE TO MONEY ONLY NOT A PAPER. PLEASE TAKE ANY ACTION FOR CORRECT PRICES

I had bought 2 Nokia simmtronics, SP ADX 722 Tab from Universal on 10 days back, both teh Tabs are not functioning, when is enquired in the store, they sais wil not be possible to exchange.Kindly chk & do the needful asap.

Kamalesh

UniverCell — CELKON Tablet

Please refer to my compliant dated 05.10.2013 regarding the complaint of delay in servicing the CELKON Tablet purchased from your Esteemed shop at Bangalore Yelahanka Newtown. since the e-mail id was non operative, sending my new e-mail id for further communication. The new email id is - [protected]@gmail.com

UniverCell — samsung tablet not working from first day

Purcahsed a samsung tab3 from univercell whitefield office... and from the very first day it is not working and now they are saying there is a problem with mother board. they have denied exchanging it saying a week has gone now... what to do... they r being rude... they r selling defective products

Hi,
I bought a new nokia Lumia 520 in univercell. I love the mobile. But along with the mobile i wanted a transparent silicon pouch. But the showroom did not have a transparent silicon pouch, but the sales rep told to buy a black pouch and gave me a Bluetooth headset along with stating that it comes in a combo offer and sold it to me although i told him the Bluetooth headset is no use to me. He forced me to buy it . He said he will replace the black pouch with the transparent pouch the next day. The next day I went and the sales rep told it will come the next day., like this for 7 days he asked to come the next day. Tired of this I went to him on the eight day to get a reimbursement for the pouch and Bluetooth headset but the sales rep refused to take the Bluetooth headset and the pouch. I felt that the sales rep pushed me into buying the accessories and refused to take it back. M very disappointed with the service from Univercell as this is the second time happening o me. Please look into this and get my Bluetooth headset reimbursed. I have not opened the box but the sales rep opened the box and claims that I opened it. Please mail me at [protected]@gmail.com.

UniverCell — They are not giving computer generated Bill

They are not giving computer generated Bill. They are giving hand written bill. I came to know that once I go back the purchased phone from Univercell. Without this generated bill, they can not proceed it for repair. They charged me 100Rs for computer generated Bill. And Poor response and cheating.

I purchased from Jayanagar-Univercell

its great cheathing by poorvika
i have prof for bill and insurace and now i have mobile copy also
its get 2 time probleam for me
1 st time self i say change the mobiel they did not did now it gone display i did not did anything in mobile
its very very vost one in india shop is poorvika only if they md is true person he will solve probleams
in madurai poorvika is very very poor one
greath cheat by stafs
exalent poorvika well done dont do like this

I bought Tata docomo wifi data card @ Medavakkam Univercell, my data balance should be 10GB but they recharged for only 1 GB, there response is too worst, sales girl is not responding for my issue and saying we are not responsible for it, actually first recharge must me carried out by UNIVERCELL they promised me they will recharge for 10GB while purchasing after purchasing they only credited me 1 GB, bad experience with sales girls reply, am fedup with univercell Medavakkam

hello sir
good evening am hari from trichy tamilnadu

when i last week purchase to the mobile on your trichy
thillainagar showroom dated on[protected] your executive hema face on myn and
explain the mobile detail i gave and demand a 3G option mobile to tell him hema
sale required a micromax A069 model mobile sugguestion to me so i accept our
object but till i check my internet settings no 3G option i ask and complaint
your thillainagar showroom your executive hema and your branch manager mahesh
saftware update to nessasry and try to it i put my mobile on your show room
manager but now no respance and Cheating
to me and useing unnessary words Abuse to me I need 3G option mobile so
please change me and take action to our staffs

thank you

harikrishnan

for contact [protected]

My karbona29 mobile speaker was not working within a month from the date of purchase. so i given it for repair in velacherry 100ft road univercell shop on 05/07/2014. service request no:4073.(I bought that mobile in the same shop and having insurance for my mobile).They told me within 10 days and maximum of 15 days, they will return back my mobile in in working condition.There is no response from them so i went to the univercell shop and i enquired about its status with Mr.Alagu, his mobile no:[protected].They behaved very badly with me and my husband and no proper response.Iam shocked.

I still have a question when they are going to return my mobile?After service is it work properly?...?

I noted that there is an conversation going between Mr.Alagu, Sahana (univercell workers) and with my husband.person who is incharge of attending these complaints sitting and watching the show.
pls return my mobile whatever the condition it may be. I never come back to your shop again. They tired us a lot.

I forget to enter IMEI no:[protected].
mobile:karbonA29

pls dont buy any handset from univercell, it is very bad experaince and people, you will be shocked after purchase of any handset from them,
you will end in such a situation that you have to forget your money and hand set .

GOT CHEATED BY UNIVERCEL MOBILE STOREI'm really very upset with your pathetic, intolerable and worst services which I ever came across from your company i.e Univercell for the very first time. I'm regular purchaser o[censored]nivercell and I was always suggesting my friends and family. But for this I got the prize and in rewards I have a done a very big mistake and blunder that too by paying in advance for SAMSUNG NOTE 3 i.e 2 in quantity for me and my brother.My brother's birthday was in this month (OCT) hence thought of gifting him a SAMSUNG NOTE 3 as a birthday gift but Univercell spoiled everything.On 25th Oct, 2014 (Saturday) when I went to purchase SAMSUNG NOTE 3 from Jayanagar 3rd Block Univercell Branch, Bangalore. But it was out of stock. Hence your Manager, ASM of Bangalore Division assisted to make the prior payment through our SBI Debit card (as we would be entitled for 10% Cash back (Diwali Offer)) who was present in the store at that time and promised us that he will deliver the handsets on Monday i.e, On 27th Oct, 2014 (Monday) morning.As per his words we made the payment on 26th Oct, 2014 (Sunday).But he failed to deliver as promised and did not even respond to ours calls, when we tried calling him. He was bluffing that he is in meeting even at 10pm and informed via SMS that he will deliver it on 28th Oct, 2014 (Tuesday) by 2 pm max and even the STORE STAFF promised the same.The next day i.e 28th Oct, 2014 (Tuesday) when we visited the Jayanagar 3rd Block Univercell Branch, Bangalore, the 2 Handsets were not even arrived neither in the Jayanagar 3rd Block Univercell's branch nor in the Warehouse. And the promised deadline for the second time was already crossed. And at 3 pm the Jayanagar Univercell Branch store manager with his colleague confirmed that the stock is on the way to the store from the Warehouse and we will deliver it you by 5 pm and also gave us the PROOF OF WRITTEN STATEMENT ON THE INVOICE THAT THEY WILL DELIVER THE HANDSETS BY 5 PM IN THE EVENING WITH COMPANIES SEAL AND HIS SINATURE WITH DATE. And at the same time, ASM of Bangalore Division was bluffing again stating that he is in the meeting (i.e BUSY) for the entire day.In the same day evening we also had a word with Service Manager, Karnataka. Now let's see what his story is. Around 6 pm when we called him up. He informed that we will get the handsets delivered on 31st Oct, 2014(Friday) as the stock should come from Mumbai. So we informed that he can send it via Travels and spoke with the Travels Manager and stopped the bus for about an hour to help us and we also informed that will take the guarantee of any risk or damage during transit. He agreed for that but From Univercell, Mumbai they stopped that.I'm also having all the proofs (i.e voice recordings, SMS, the invoice with promise date and time of delivery with seal and signature, etc.)Coming to today i.e 29th Oct, 2014 (Wednesday) when I had a conversation with managers. Both are supporting me and they are in my favor and are trying their best I hope so. But the question is that who is supporting them? I don't think so their own company (Univercell) who they work for is supporting them.I also tried to contact your corporate office but they do not pick calls.Later, Team Leader (Mob.[protected]) he is also not capable to sort out this issue.I guess instead of wasting time I should have lodged a complaint against Univercell long ago in the consumer forum and should have called media. I guess this brings your company a good publicity in the market for your excellent services and customer satisfaction.Now I'm really fed up with your worst services which I came across in these days. However this is a loss for me and my money is stuck with you and you guys are making a rotation of it and making a profit out of it. And also realized that only when we the pay the amount in advance, the company will call the Mobile Company and order for the products and then even if possible deliver it to customers I hope.I can suggest you that online you will get the delivery in a day’s time.I guess purchasing ONLINE is safer and secured and worth for the money and most importantly TIME.THEY SPOILED MY BROTHER'S BIRTHDAY AND MY PRECIOUS TIME FOR DOING THIS WONDERFUL JOB of making a follow up of THEIR worst services.AND STILL I HAVE NOT RECEIVED HANDSETS EVEN AFTER A MAKING THE PAYMENT.SO HATS OFF TO YOUR COMPANY AND TO YOUR MARVELOUS, EXCELLENT, PATHETIC, ETC SERVICES AND PROMISES.

we had bought
Karbon Titanium S4 plus on 16th of feb 2015 at univercell showroom near
T.nagar railway station. On the same day my mob getting Hanging so i
came to showroom and confirmed that as defect piece.In order to change
the mobile we have waited for getting DOC for 2 days at karbon service
center then we surrendered the DOC to showroom and asked for other
mobiles but there is lack of expected mobiles. So we asked for cashback
or we will get the mobile at other branch o[censored]nivercell showroom but
that guy said it is not possioble and his response is so rude and
rubbish (He saying that "you must get any mobile which is available in
that showroom or else do whatever you want you cannott get cash back) Is
this is the way to talk with the Customer. After investigation we found
that there is an cashback option but even for that we need to pay
Rs.100 and to write the letter and the cheque will be given after one
month...Just see For buying a mobile in your showroom which is not working properly we are put into trouble for these much days.I hate this kind of response from your end and this will lead to your showroom rating to nill.I will surely update this information to all social media for your Irresponsible activities.The details of the set we bought from your showroomMobile name: Karbon Titanium S4 plusUTN no:10465111tin no:I[protected]cst no: 875295/28-09-05IME no: [protected]

I request all the complainant to file complaint before the the consumer forum to teach him lesson

I BOUGHT NOKIA 3600, mobile i used only four month with in that period.Keypad button is not working.so i given in same universcell for servicing.but they are no correct responded for me..no one is DOING there job they are chit chating there.. not giving response to customers..telling come next day and next days.Upto 8 days gone finally they telling. They are no facility to change.

We are works.I CANT EXPECT THIS BEHAVIOUR..WITH CUSTOMERS.

one more complait sir, recently i bought 7210supernova mobile..but memory card they are not giving micro SD card..they are selling outside..and they are giving only LEXAR low cheap card to customer and they making fool them..

take immediate action otherwise.. i will put this case to court

I have bought two cell phones from UNIVERCELL. A sony ericsson low end model in 2006 and a nokia N series model in 2007. the first time i visited univercel, they kept me waiting for atleast 20 minutes, till they took notice. i bought a cell phone anyway, the reason partly being that the store was almost fully crowded that day and they were busy.
i did not want to go to univercell the next time, remembering my previous experience but they were still one of the biggest outlets in my area(annangar west, chennai). and this time i made sure that it would not be crowded when i checked in and it wasnt. i have not been to any other mobile outlet since then, but trust me
the treatment could not have been any worse. even a road side hawker in T Nagar would have handled me better. all they want to do is sell u some mobile as quick as they want and send you away. they dont have time to listen to what you have to say or are always busy with something else which turns out to be more important. well i need to buy a mobile again. guess what, i am not going to that [censored]hole. their monopoly is over and we have got a lot of options. it is a pity i have not discovered this forum so far

I too had bitter experience with Universal Mobile store at Chennai, Anna Nagar. They staff are totally indifferent and do not care to explain you the features and price tag details in detail. The expect us to buy just like a cabbage from a vegetable shot with out much examination and quarries. I got disgusted and left the shop without buying and they did not feel for it. wonderful shop

I fully agree with the comments and complaints given by the various customers o[censored]niversal cell. I had also a bitter experience when I visited the branch at Porur Chennai 116. Before entering the shop they ask you what model you want you buy and rate at which you want you buy. They wont even allow you to have a look over the model and ask for the phone. They behave very rudely and while attending you they attend somebody. They refuse to open and show the model of the phone which we want to purchase. It is a bitter experience to me.

Yes, I do agree. Univercell company is headed by a md and very business executives work there, at least at vijayawada.Please dooooooooooo not buy any thing from Univercell company of vijayawada of andhra pradesh

After going through copious number of complaints about UNIVERCELL and its staff, I do agree that UNIVERCELL is the worst place to buy any mobile phone with confidence. So every customer now should be warrented before buy mobile phones in UNIVERCELL show room at Devaraj Urs Road, Mysore. Citigens of mysore should be highly cautious to purchase any mobile, it is worth not to buy any mobile from this shop. The people over there are highly dangerous and scarey...alert...be alert...

it is one of the worst worst worst to the core mobile dealer i have ever seen..i bought a nokia N73 worth 13, 650-4 months ago..from t he day i bought there was a problem they were not ready to replace it and its more of a mental torcher more than 10 times it went to the service centre...and it has got one of the worst service and mobile show room in CHENNAI.NEVER BUY MOBILES FROM THIS SHOWROOM ESPECIALLY VELACHERRY .THEY DONT GIVE RESPECT TO THE CUSTOMERS TOOO..."THE MOBILE EXPERT" LOGO IS VERY SHAME ON THEM..THEY ARE USELESS..
A KIND REQUEST NEVER BUY AND EXPERIENCE MENTAL TORCHER FROM THIS SHOWROOM...
i dont know hweter the compliants that are posted here recieve any actions or not i dont think so..but it is just to bring an awarness...to others

Nokia 3110 Classic — Poor Quality

I have Purchased My Nokia 3110c on 26/08/2007 from Subhiksha Store.
From very next Month it giving problem.
Getting restart again & again when insert a memory card. I have scanned the memory card & there is no virus in the memory card.
I have also changed the memory card twice, but the problem is still there.
Two times it will restart & third time phone will switched off. Again i have to restart the phone. It will work properly then. If i switch off the phone update the music library, again it will start giving problem. This is some thing to do with the phone it self. And Also there is problem of sending messages from my mobile through my card only.
when i insert any other sim card the messages are sent but not with my sim card.
please reply as soon as possible and give me the correct method to replace or repair the mobile.

I too have a similar experience with the Univercell Sanatorium branch where I gave my phone for service as the software got corrupted although it was under the warranty period. The service centre staff sent back the phone stating that the phone was third party serviced where in reality it was not. With great difficult I convinced the service centre manager who agreed to open the panel and check it personally by herself. She agreed that it was not third party serviced and agreed to fix the issue. This happened more than a month ago and I don't have a clue of what happened to my phone.
The Univercell Sanatorium branch staff do not take ownership or is bothered to keep a track of the job cards except giving a wague statement that I have to contact the service centre. Believe me you can never reach the service centre number nor no body there picks up the phone.
The sanatorium staff also that they are not bothered even if i send a mail to the MD as it won't be of any use.
I am sure that lots of people also have these kind of issues so I won't also recommend people buying in Univercell. As they have spoilt their reputation.

Very true experience to mee too. It has been the biggest blunder I have ever made in my life to choose to buy a nokia mobile phone from this really stupid agent.
I bought a Nokia 3110 classic mobile phone on the 20 th of november 2008 from trivandrum pulimood branch. Surprisingly the mobile showed low battery signal after 5 to 6 hours of very limited usage as I have another N73 for office use. The problem was mentioned to the agent and he assured a battery change. I was shocked to see a sales guy opening a new sales packet and taking the baterry from that pack and fitting it into my phone. But still the problem was not resolved. I feel now that my phone which I purchased from these unprofessional agent might be a similarly replaced one...god knows.
Three days later I gave the phone and they say it is a software problem. After a weeks time I had to really go after these people to get my phone. they say that the software has been restored. But still my prob was not solved but increased indeed. Now on the first of dec they took it for some big service. I Have no info since then. I contacted the customer care centre and lodged a complaint which was promptly adresses by a lady assuring prompt feedback. But so far she has not found any time to resolve my problems as I guess may customers like me have been indiscriminately cheated by these frauds and they are trying to get rid of all o[censored]s. Now what they have got they money na...
But dont take it for granted...I am planning to sue this stupid agent in the consumer protection court to get a new mobile refunded.

first dont use 2gb memory card.
2nd is use 1gb mem card.
3rd is try to keep ur phone memory empty with all basic info dat will already be in the phone.

Sony Ericsson Mobile Phone Model No. W5801 — Non receipt of rectified Mobile phone from Sony Ericsson Service Center

With reference to above I wish to bring to your kind notice that I had purchased a Sony Ericson Mobile phone (Model No. W5801 IMEI : [protected] on 20/08/2008.

However all of a sudden the mobile went dead on 27/06/2009 (before completion of the warranty period) and so I gave the same for repair to one of your authorized service center’s M/s. RT Outsourcing Service Ltd., Mumbai on the same day viz. 27/06/2009 (vide receipt no. SEQ09RSL11847). The concerned technician checked my mobile and informed me that the PCB is faulty and has to be replaced. I received my mobile back from them duly repaired on 13/07/2009 but on using the same I noticed that there were still certain defects in my mobile phone such as (a) Voice of the person speaking on the other side of the line not audible . (b) While on hands free mode the voice of the person speaking on the other end could be heard only from one earpiece only & many other problems.

Not satisfied with the job done by M/s. RT Outsourcing Service Ltd., I once again approached another authorized service center M/s. Accel Frontline Services Pvt. Ltd., who checked the instrument but refused to accept my mobile stating that certain parts from my mobile such as Shield, Blue tooth antenna etc. etc. were missing from the mobile, & besides this there were a host of other problems with my mobile such as receiving problems, no mmc, middle panel gap, VMI rejected, RF tampered with, scratches on handset.

Left with no other alternative I once again went back to M/s. RT Outsourcing Service Ltd., and handed over the defective mobile back to them on 2nd July 2009 which was once again accepted by them under fresh work order no. SE309RT110267 Dtd. 15/07/2009 with new IMEI No. [protected].

Ever since that day I have been continuously following up with them w.r.t. the position of rectification of my mobile over helpline no. [protected], but was time and again dealt with quite rudely by the staff monitoring this helpline who were not at all co-operative. Since most of the key parts in my mobile having been reported missing I am not in a position to ascertain whether these missing parts have been replaced or not by the authorized service center, I wish to state that I am not in a position to accept the defective piece & request you to kindly provide me a fresh piece as replacement towards the same.

i have given my mobile(sony ericsson W350) two weeks back in univercel show
room(saibaba colony branch)for service, had heating problem but till now i
have not got my mobile. No information about when will i get the mobile,
very bad service. You have a very bad response. I really dont understand how
long will you people take to service a mobile. Really bad service. Ask your
people to give my mobile in two days else please return the money. How long
can we be without mobile and this is not the first time it always happens

Choice Mobiles — Choice Mobile Hardware and accessories

Biggest Cheats in Hyderabad Jagdish market.
-They Change the originlal parts of the cell with duplicate once
- Demand irrational monew
-donot issue bills
- Fight and insult customers

I want to rise a complaint about UniverCell. I Dont know where to complaint and what are the steps to be taken towards the showroom. I am having a proof of receipt on which date i gave the complaint and face the same problem like others faced. I have recorded the last conversation also for proof.

Pondicherry Univercell is the Worst Shop which i have ever met.

Thanks...

Dear sir,

My warm greetings to you & your family.

I am Ramachandran from Ambattur working for a very leading Korean giant auto manufacturing company in a very senior position near Sriperumbudur.

I wish to bring the following few lines for your attention and to give your staff appropriate advise to keep customers satisfied and to direct them properly.On 17th oct'09 I had gifted two motorola W388 models purchased from you at Ambattur shop to one of my relatives under receipt no:155871&1558706 dt.17th oct'09 in the name of Mr.Praveen but within 10 days of purchase of these two mobiles stated to be problem on the battery, getting weakened within 20 minutes after full charge also & it was reported to your Ambattur shop and there was no convincing reply.Your people have told to take to your sevice centre at Ethiraj salai.Even your land lines given at the back of bills are not wroking why do you give misleading information, see you deal with communication systeme but you do not have any means of communication for contacting any of your offices.

Then I went to your shop and the same reply was given to me also and hence I took to your Ethiraj salai.Your service centre last week & I understood that your service is closed and directed me to go fountain plaza.I went & met Mr.Javed in your shop and he told that Ambattur shop itself can repair this or otherwise I should go to your Alwarpet office.I got annoyed and shouted at him if Ambattur shop could repair why should I be directed to your Ethiraj salai and to pllar to post.Then he spoke to Mr.Raajkumar at Ambattur shop & finally I went to Mr, Raajkumar 4days ago.He replaced one battery new one for one mobile and took the other for sending it to you for observation.I do not understand how come both mobiles that too a new one could have same problem and I was ashamed to face my relatives on what they could have thought of me that I would have given some second hand sets to them.Your univercell so reputed and with lot of adds with cine actor Mr.Madhavan I am shocked how you mislead people.I am next to motorola factory and even I could walk in &make a complaint on this but I thought I should first speak to you and if no response from you then I should go to motorola.

Even the new battery which was given by Mr Raajkumar has got the same problem and I have informed him yesterday.I am tired of your Motorola mobiles and hence request you to take back and give us new nokia mobiles of our choice after going to ambattur shop to select and the difference of money would be paid by me.I do not want to take back my mobiles given for repair as my image is spoilt before my relatives and they are vexed with the mobiles.

Therefore kindly advise your staffs at Ambattur office to give me as requested above after adjusting the cost of these two sets and didfference can be collected from me at the earliest.I shall two nokia mobiles immediately.

I expect your positive response at the earliest or otherwise I may have to take up the matter seriously.

Regards
V.Ramachandran
[protected]

it's a one of worst dealer shop, the educated people will never go to univercel shop, i bought a LG mobile on last tuesday evening, and went to home to charge it, but the battery is geeting heat in half-an-hour when charging mobile, then i try to call the univercel to tell the complaint but no-body is picking the call, and the provided phone no in the bill is the oldest no. when we approach directly on wednesday they will not ready to change the mobile, they will simply saying that if the mobile is taken out from the shop the client will have to take responsible for the product, and they didnt ask about the consumer complaints. and the sales executive people is main aim is sales the mobile. in unviercell there is an insurance for theft and damage, btu nobody will tell about that to client, if we buy the mobile and we send again to ask about the insurance they will tell at the time billing only we proivde the insurance, after the billing it's not possible to provide the insuracne. but the sales people will never say about the insurance at the time of billing, so people pl get aware about the univercel, if we buy the platform mobile it 's work atleat one month.

Universal mobile showroom — Poor service

Hi,

I had given my micromax Q1 mobile for service( speaker not working) on 23rd april 2011. The mobile is under warranty period. They said it will take maximum one month to get back my mobile. I called them more than 50 times they are saying we will check with the service center and get back to you. But they are not saying the status till now. I went couple of times to their service station they are saying the same thing. I was very much depressed on this service. Atleast they would have said the correct status i would be feel good. But they are replying irresponsible reply. I am having the bill,service charge sheet in my hand.

Regards
Srimurugan.G
mobile no:[protected]

They really a sucking guys...am also in same problem facing with them...I wil soon go to consumer court and give a complaint on them...

univercell is worest show room and employes are waste they are treting to coustomers as servents.

I purchase a mobile in your show room in Coimbatore Cross Cut road on 10/06/2012 and that bill invoice no is 4194251 and mu name is R SURESH KUMAR and today while i am travelling in crowd bus i missed my mobile that mobile hand set make is MICROMAX and model is A50 and my mobile no is [protected] and while i purchased they told me that system is not working and we will give hand written invoice copy and afterwards when the system is working we will send the copy of bill to my residental address what i given in bill copy and still now i have not received and when i missed my mobile i went to your showroom and there they told us to come on noon and when we went to noon they told that there is no power and told us to come by evening on evening when go on 6 o clock they told us that there is no net activating now so try to come on tommorow morning .what is going do you think that customer without work i just simply going to your office and by this job i am highly dissatisfied i will visit and let my do the same so please take necessary action in case .and that mobile imei is[protected] and mu mail is [protected]@yahoo.co.in

Worst online shopping site. I placed the order(UNCO40111) few days back; but don't see any progress on this order and I am trying to reach the customer care since last 3 days; but it always says phone is busy. I tried minimum of 50 times also no reply for my e-mails as well.
Mobile# 91-[protected]

Univercell (Sheshadripuram next to Nataraj theater ) Bangalore worst customer service center.

People there dont know how to talk well . Well they dont know which model the mobile is. I asked for a mobile they were not ready to assist me on the features of it. They told me please go to mantri mall for more information.
Girls here in this location they throw mobiles phones on floor to show their anger.

WORST!!! WORST!! WORST!!!

" Please change the way the service is provided else please replace them with good people unlike worst girls in there. "

I endorse the complaint given by VARUN