UniverCell Telecommunications Complaints & Reviews

Hi Customers,

The truth: Univercell buys outdated, refurbrished products from the manufacturers.

This is the reason why most of the mobile phones/accessories bought from UniverCell have problems or require servicing regularly.

The fact that UniverCell sells the refurbrished goods to its customers is kept in dark.

For those who donot know what is Refurbrished product:
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"You are cheated by Univercell, not me..." these are the words uttered by the representative at Kukatpally (KPHB) showroom today i.e. 09/09/09.

I dont feel any different, I too feel I'm cheated.

As per the news paper advertisement on 22-Aug-09, The buyer gets a free "SONY ERICSSON" bluetooth headset with every purchase of Sony Ericsson K330 phone.

As there were no bluetooth...

From: Saravanan Balasubramaniyan
Sent: Friday, June 19, 2009 2:30 AM
To: '[protected]@alegion.net'
Subject: Damage Mobile Claim



Hi,



I have purchased a Sony Ericsson handset R300 (IMEI # [protected]) from Triplicane Univercell on November 22, 2008 with Mobile theft & Damage insurance. Invoice # P-TRI/6001.


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I had bought a mobile from Univercell mobile showroom, Ameerpet, Hyderabad. on 6th Aug 2009. Once I've opened the seal after I bought the mobile, its losing network signal for every 2 min and the USB slot is also not working. However it was their problem the manager of Ameerpet, Hyderabad showroom talking vulgarly.

I had given it in the showroom for service and they told me to collect the mobile the next day but when i...

Recently I bought a new Virgin mobile phone in Univercell mobile store located in Parryscorner. I actually decided to buy any nokia phone but from the beginning he keeps on insisting me to buy Virgin mobile
phone. He gave me wrong information about the plan and features on that mobile phone. They have cheated me by giving worst mobile phone. After three days I found that the plans he told wasabsolutely wrong. So I went and spoke to...

Hai Readers,

This is muthukumar from chennai. I bought Nokia 3110C in univercell on October 5th of 2008. Obiviously, my mobile is in warranty. In january, I had a problem in my mobile that whenever I am plugging my Headset in the mobile, the device is not detecting by the mobile. I went to NokiaCare - TTK Road Alwarpet. They told me that they have no stock of that socket. So I was waiting for more than 10days then only they...

I bought a Samsung mobile from Univercell Anna nagar, chennai paying Rs.7900. The sales person convinced me saying that it is a wonderful phone having all the features, video recording, voice recording, flash light etc etc...but i found that the signal reception of the mobile was very poor, the other person on the phone will ask you to repeat 20 times before you could understand, and voice is so distorted. You can record video only for 23...

I had brought Sony Ericsson k530i, and they mentioned that i have a offer TRAVELER BAG but they DON'T GIVE ME. Whwn I asked them they told that it was for the exchange offer. And later I had got a charging problem with it. They told that it was an physical problem and they CHARGED Rs.440 and they told me collect it after one week. I went and collected the mobile and by that day itself, THE SAME PROBLEM had again occured. I again went...

Hello sir,

I bought Sony ericsson W302 on 28-01-09 in Univercell at Eluru road Vijayawada. The phone was a defective one. according to the specifications, the standby time of the phone is 300h and talk time is around 6h. but when I fully charged it up, it did not even return 1 day of stand by time. the sound output was very low and I can't even hear the ring tone through the loud speaker. when I asked Univercell store...

Hi, i bought a new N72 nokia mobile from universal after 3months it say no net work coverage i had taken the Mobile to a nokia center and they had said would take 10 to 15 days .i went after 15 days and they said nothing to do we are not sure what had happened so asked the universal people i went -they said that we have to send this mobile to niokia center i explained to them and they said we would send to the nokia people so would take 10...

Univercell is a company which has tieups with big mobile sellers for selling defective mobile phones. I bought a Sony Ericcson W350i from the CMH road branch of Univercell. Since then my mobile has been not working. I got it serviced from them three times but in vain. Finally I threw the mobile to the ownres face and left the place frustated.

They have little sense how to behave with the customer. My request to you is that...

Dear Sir(s),

I am really ashamed of being a customer of Univercell for purchase of a very basic model of sony erricson K200i on Sep 02, 2008 from your retail outlet in Annanagar, Chennai, vide bill No.054 for Rs.2000/-. Actually I went to purchase a Nokia model, but I should say that you have got a very good sales person to convince the customer to take sony erricson instead of Nokia.

Immediately, within 4 /...

Hi Dipesh,

This is with referance to a mobile phone being purchased at UniverCell City Center, Chennai on my stolen icici debit card.

I went to the UniverCell store at city center to enquire about the same and to my surprise i found that any of the credentials (e.g. name of a/c holder, signature) related to my card were not verified.

All fake information was provided by the thief on my name,...

I bought an Apple iPod 1GB on August 19th, I approached the Mambalam outlet (where I bought it) and stated that it is having battery problem, They were very very kind, said give the product we will send to service center, in one day we will get it rectified, else we will replace the product, I went back on the 3rd day, now they said it will take one week as we have given the product to the service center for verification. After 1 week when...

I purchased Nokia 6233 mobile from M/s Univercell Communications, Valasaravakkam, Chennai on 14/02/2008 for my wife vide Invoice No : 207480 for a value of Rs.:7252 /-.
The mobile had a problem with its keypad which was getting struck.My wife took it back to the dealer on 18/02/2008 to rectify it.They asked her to go to Nokia Service Centre on the grounds that their service would take two days or more.She did as they suggested.br...

I had bought a mobile from Univercell mobile showroom, IMEI no.[protected] on 18th May 2008. However there was a software problem within a week of purchase. Pl look into the issue... Are fake mobiles being sold to customers?

I had given it in the showroom for service and they told me to collect the mobile the next day but when i went to collect they said that its being sent to the head office and will take 15 days to get...

Univercell claims to be the "ONLY MOBILE STORE TO HAVE 'ISO' STANDARDS" who also apparently claim to be "The first mobile retailer to provide Bill & warranty on every purchase".

But to raise curtains from the fact, UNIVERCELL is the worst place to buy phones from. I was told by Ms. Kanchana, In charge of the technical Dept, "I'm not your servant to have this done." Please note...